New phone, no Spotify content

[Smalo62]

Plan

Premium

Country

australia

Samsung mobile

Operating System

Android

My Question or Issue

I have lost my Spotify library on a new phone, I seem to be locked out of my premium account on both my old and new android phones and so can’t access my music. In an attempt to fix the problem I uninstalled Spotify on my old phone. My display name is Ned and I believe our family subscription is under my partners gmail account.

[Billy-J]

Hey @Smalo62, thanks for reaching out to the Community!

Can you try following these steps to find your Spotify login details? Your saved content doesn't get deleted when you get a new phone or when you change your device information. 

Let me know how this goes!