Wont load/Something went wrong

[Signed-In-Blood]

Plan

Premium

Country

Australia

Operating system

Samsung A15

My question or issue

So ive been using the app for a long time, never had many issues. But after the last update, my spotify app wont load anything. It keeps popping up with 'something went wrong, try again' over and over again. Ive tried everything. A full clean reinstall, i followed instructions from another page, clearing cashe and data, restarting my device, using data instead of wifi, changing the optimization, yet i still get the same message with nothing loading. Its been like this ever since the last update which bugs me, as i thought it'd be fixed automatically by now. Id like to keep using it, as i am on a premium plan, but if it doesnt get resolved soon id have to cancel it. The problem is purely on the app on my phone, as i can log onto the website on my browser and listen there, or log in on my tv. Just wont do anything on the actual app. Is there anything else i havent tried yet and is there any possible fix? Thankyou.

[Signed-In-Blood]

Hey folks!

Chiming in with a quick update here - 
 

It has been confirmed that following the clean reinstall process and downloading the new app file from the Google Play app store/ Samsung app store/ other native app store (where Google Play is not allowed) fixes this issue.

Note that this process will erase your content saved for offline listening. The songs can later be re-downloaded once more.

Hope this helps! Keep us posted.

[MihailY]

Hey @Signed-In-Blood,

Thanks for reaching out and kudos for the troubleshooting you've done so far.

Just to confirm, are you able to get past the login screen or you're getting the error message immediately after you open the app? Also, are you using the regular app version or the beta one? You can see the exact version under Google Play Store - Spotify - About this app and share it here so we can check.

In terms of additional troubleshooting, try using a different account if you're able to log in, check for any pending system or app updates and disable your VPN if you're using one.

Keep us posted.

[Signed-In-Blood]

Thanks for reponding this soon!
Im using the normal one, not the beta. I get the message when i first open
the app, and then it goes away for a sec, allowing me to log in, then it
pops back up after i log in. I have tried using a different account, but
nothing changes. I dont use a vpn, so its not that, and everything is up to
date on my phone, including the app.

[MihailY]

Hey @Signed-In-Blood,

Thanks for your reply.

Can you let us know the exact version you're running? We've had reports of a similar issue a couple of weeks ago, so we suspect that you're somehow still on an older version despite running a clean reinstall and not seeing any pending updates.

Cheers,

[Signed-In-Blood]

Ah okay, i'll attach a picture of the version im on.

[Signed-In-Blood]

 

[Vasil]

Hey again @Signed-In-Blood,

Thanks for providing the app version as well!

Judging by the fact that you're seeing this error with any account on your device and that we're not receiving any further similar reports for the time being anymore, this may indicate that what you're experiencing is tied to your specific device and how the app interacts with it.

With this in mind, in the meantime, could you also let us know if you're using an SD card and if the app is installed on it? If yes, I'd try installing the app on the internal device storage instead to see if that would make a difference until we have more info about this.

What I'm also wondering is if by "optimization" you have meant the battery optimization settings. If you haven't checked those, I'd make sure this setting is switched off for Spotify: Go to Settings > Apps > Spotify and make sure there are no limiters set for the app.

Lastly, another thing that comes to mind is resetting the device's network settings. To do so, navigate to Settings > General Management > Reset > Reset network settings.

Hope this helps! Keep us posted on how things go.

[reinob]

I just bought a new Motorola Edge 70 and when I start Spotify I get "Something went wrong. Check your connection and try again". I tested uninstalling and installing (just in case the transfer of the apps from the old phone wasn't accurate), but no dice. No VPN (yet), no nothing. Just configuring the phone for the first time.

Version 9.1.36.1948

Updated on 31 Mar 2026

I have a premium/family account, but I cannot even log in, so I don't think that matters.

[rlempel]

Plan

Family Premium

Device

Pixel 9 Pro

Operating System

Android 16

My Question or Issue

Spotify suddenly lost my recent plays and play histories. So I cleared the cache, uninstalled, restarted the device and installed a fresh 9.1.36.1948 app. It won't start, giving a "Something went wrong; check your connection and try again" error. My connection is fine. I turned off wifi to try with mobile data - no change. Restarted, uninstalled and reinstalled the app several times. 

It's behaving as if some corrupted memory persists that "clean storage" doesn't handle. I'm on the latest Android 16 and the latest Spotify for Android. Any ideas?

[Ivelina]

Welcome to the thread @reinob and thanks for sharing all of these details. It's great that you've already attempted some troubleshooting steps.

It's worth mentioning that there were recently other users that were seeing the same error message upon logging in to the Spotify app, but the issue seems to have been resolved. Would you mind signing out of your account everywhere via the Account Page? 

@Signed-In-Blood since we've not heard from you for a few days, it'd be very helpful if you could also test with signing out everywhere in case this makes a difference for you.

Many thanks. Let us know how it goes and we're just a post away in the meantime if anything else comes up.

[reinob]

Thanks, Ivelina.
Apparently the issue was not with Spotify itself, but with an Android bug (https://issuetracker.google.com/issues/429703129), which causes Android to lose IPv6 connectivity. As a workaround, I disabled Wifi and Spotify worked instantly. After enabling Wifi again it continued to work.

I have noticed other apps behaving weirdly, and all seems to point to this issue. I'm currently working on a workaround (but don't want to disable IPv6).

[Yordan]

Hey, @rlempel,

Thanks for reaching out and kudos for all the troubleshooting you've done so far.

Could you try force-restarting your phone to see if that would help refresh things? If you're using a VPN, I'd suggest disabling it temporarily.

Something else that comes to mind is changing your Wi-Fi and/or mobile data settings to use IPv4 instead of IPv6. For the Wi-Fi, you may need to do this in your router. For mobile data, the following steps should do the trick:

1. Search for Access Point Names in your phone's settings (the option is usually found in Network & Internet > Mobile network, but its location may vary depending on your manufacturer).
2. Select your current access point and set the APN Protocol to either just IPv4 or IPv4/IPv6.

Hope this helps! Let us know how it goes 👍

[rlempel]

Hi @Yordan,

After a good night's sleep and with no further restarts, I'm back to square 1. The good news is that the app is working on my phone. The bad news is that my listening history between March 18 and yesterday is gone (also on the desktop app). But I've learned my lesson, accepted this loss and will move on. No more uninstalling and installing.

One theory I have - the audiobook I was listening to recently seems to have been taken off the catalog. Could that be the reason for the history/recents disappearing? If a title is no longer in the catalog, will all its entries disappear from the history/recent listens lists?

Thanks for the help!

[Yordan]

Glad to hear you were able to log back in, @rlempel!

About the listening history issue: if I understood you correctly, the audiobook is no longer part of the Subscriber catalog, but you're still able to view it and unlock it if you want. In that case, it shouldn't affect the items showing your recently played. If it was taken off the platform due to regional restrictions, content disputes or copyright violations, and you can't access it at all, it may also disappear from your Recents as it's no longer recognized by Spotify.

Another thing to keep in mind is that your listening history may not sync across devices if the app isn't actively running there. To ensure a proper sync across all your devices, it's important to have Spotify open on each one you use.

Hope this clears things up. Cheers 🤘

[rlempel]

Hi @Yordan - I believe the audiobook was taken off the platform.

Thanks again for the support!

[Albaraa]

I am experiencing an issue with the Spotify app where I cannot use it at all.

As soon as I open the app, I immediately get a message saying “Something went wrong” with a “Try again” button. No content loads at all (no music, no podcasts, nothing).

Here are the details:

The issue happens immediately when opening the app.

My internet connection is working fine, and I confirmed it with other apps.

Another person on the same network and in the same location can use Spotify without any issues.

I have uninstalled and reinstalled the app.

I restarted my device, but the problem still persists.

Please let me know what could be causing this issue and how I can fix it.

Thank you for your support.

[reinob]

Which phone are you using? it is running Android 16?

I had a similar issue, and the reason was that in some circumstances the IPv6 connectivity is lost and then some apps (including Spotify) behave very erratically. In my case it was with a Motorola Edge 70, but I've read about the same issue happening with Fairphone and possibly other brands.

[SlinkyPie1]

I am using a Xiaomi Redmi 13c Android version 15 AP3A.240905.015.A2

Spotify version - 9.1.46.1936 (Free plan)

Up until a week ago I have been using Spotify without a problem.

Since then, I get the "Something went wrong Have another go? Try again" error message. It looks like I am logged in but I cannot see or access my playlists or play any music.

I have tried uninstalling and reinstalling (both soft and hard installs), rebooting my phone, and disabling ipv6 (including clearing data and cache in between steps). I am able to access and use my account on my laptop, and made sure to log out of all devices before reinstalling and trying again.

The spotify is set to: 

Data saver mode: Automatic

Storage location: Device storage

The internet connectivity is good and I do not have an enabled VPN. Other people in my household (on the same network) are able to sign in and use Spotify without an issue.

[Yordan]

Hey, @SlinkyPie1,

Do you have another mobile device which you can test with? A friend's or a relative's would also do. You can even ask the others in your household to temporarily log in to their own Spotify account on your device to see if the same behavior would occur.

Let us know how it goes 👍

[Sachi_xCh]

I am experiencing the exact same issue on my device.

I have already tried every solution mentioned in this thread, but unfortunately none of them worked.

My device is an Honor X7b running Android 14. I previously had the beta version of Spotify installed, but I completely removed it and installed the official stable version instead (9.1.44.2120).

The strange thing is that I can successfully log into any Spotify account without issues. However, all accounts experience the same problem afterward.

For comparison, Spotify works perfectly on my Samsung Galaxy Note 20 5G using the same accounts and network connection.

On the Honor phone, the app appears to have internet access because I can see my playlists and saved content. Most strangely, I can still access the Search tab, and it loads playlists, recommendations, and stories — just not the actual music content that used to appear before.

However:

• Opening playlists shows no songs inside
• Even my own created playlists appear empty, although I can still add songs via Search
• Search results return “Song not found”
• Stories and previews also fail to load properly
•  

The Premium tab is accessible as well.

So it seems the app can partially connect to Spotify’s servers, but it fails to properly load music content — exactly as others described in this topic.

I have already tried the following troubleshooting steps:

• Reinstalling the app (both standard and clean reinstall)
• Logging out and back in
• Testing with multiple Spotify accounts
• Clearing cache and app data
• Resetting network settings
• Force restarting the device after each step

Unfortunately, none of these solutions resolved the issue.