Load time longer than expected (+60 seconds) when internet connection is on.

[Jrjm]

Plan

Premium

Country

United Kingdom

Device

XQ-AT52 - Sony Xperia 1 II

Operating System

Android 12

My Question or Issue

When device is connected to internet, with any type of connection, loading time for downloades playlists is over 60 seconds. When device is on airplane mode loading time is under 2 seconds for downloaded playlists. Same with library.

[Amay · Accepted solution]

Hey @Jrjm, welcome to the Spotify Community! 🎵

Do you have any VPN/DNS/AdBlocker service active, that could affect the app performance? 

Make sure your app is updated to the latest version and try clearing the app cache.

Keep me posted. 🙂

[Jrjm]

Hi Amay, I have been travelling a lot, sorry for the late response. I actually came back to complain about the new widget, but since I'm already here, I might as well answer. Clearing the app cache by itself didn't work; clearing the whole configuration completely worked, although I had to download my library again, mildly annoyed but at least I can reach the station with music already rolling. Loading times are now similar between offline and online, although slightly longer than expected (around 30 seconds).