Play button don't work

[Navinavu]

I'm facing an issue with play button it is stuck

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Navinavu]

 song is playing but play button is stuck 

[Yordan]

Hi there @Navinavu,

Welcome  to the Spotify Community!

Here are some things you can try out to fix this:

• Log out from the app's Settings > Log out, then sign back in to your account - this will force a resync of the app.
• Go to your Android settings > Apps > Spotify, then clear the app's storage and data. Note that your preferences will be reset and any content you had downloaded for offline listening will be removed, so you'll have to redownload it.
• Perform a clean reinstall of the app by following the steps in this article.

These should do the trick! Let us know how it goes.

Cheers 🤘

[LeMusiqueur138]

Do we have to do this every time it happens ? It's happening quite a lot for me

[Joan]

Hi @LeMusiqueur138,

Thanks for the reply.

If the clean reinstall solves the issue for you, then this means it's some corrupted cache or similar causing the issue for you. If it keeps coming back after that, then there must be something causing it to become corrupted again and again. If you're using any cache clearing and/or battery optimization apps, try disabling those or at least adding Spotify as an exception. Check the built in settings your phone has too.

Hope this helps.