Now Playing bar suddenly stops

[stupidmaninthewindow]

Plan

Premium

Country

UK

Device

Samsung S24+

Operating System

Android 14

My Question or Issue

For the last few days the Now Playing bar in the Android pulldown menu suddenly stops progressing (not sure how to describe this so here's a picture)

To fix it I have to reopen the Spotify app which sorts it but then it happens again a short time later.

I'm on the latest version (8.9.98.488). It may have started happening after this latest update but I'm not certain.

[Ivelina]

Hey there @stupidmaninthewindow,

Thanks for posting this thread in the Community and for the attached screenshot!

Could you let us know if the music continues to play when the progress bar stops working?

If this gets fixed when you open the app, it's a good idea to give it a clean reinstall with these steps if you haven't already. This could be related to some damaged cache and the clean reinstall helps with different performance issues.

On another note, if you're using an SD-card it's also worth removing it before the clean reinstall and then testing if the same behavior would continue without it.

Keep us posted 🙂

[stupidmaninthewindow]

Hi, thanks for the reply.

Yes, the music does continue playing. I probably should've mentioned that this is happening while I am casting the music to a Google Nest speaker. I guess the problem could lie with Google then? Still, it's never happened before now - been reliable for many months.

[stupidmaninthewindow]

Update - I can confirm this fault is also happening when using a different speaker, one that utilises Spotify Connect (not Google Cast). This suggests that Spotify itself is the culprit.

[Joan]

Hi there @stupidmaninthewindow,

Thanks for the reply. 

Good to know about the different speakers, but does this happen only on your Samsung phone? Is only the progress bar in the notifications affected or does the regular one within the app itself have this issue too? If so, consider following the troubleshooting steps provided by @Ivelina, especially the reinstall as that is known to resolve many issues. 

Let us know how it goes.

[stupidmaninthewindow]

I finally got around to reinstalling the app, but unfortunately this issue is still happening. Sometimes it can go entire albums without a problem, sometimes it happens repeatedly.

Not sure what else to try.

[stupidmaninthewindow · Accepted solution]

In case it helps anyone who finds this thread, I fixed this problem by downgrading to the previous version of the app (8.9.96.476) , which confirms that the issue lies with version 8.9.98.488 onwards.