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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110336 Views

26 replies

3 likes

  • 110336 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222191 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222191 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

578831 Views

79 replies

3 likes

  • 578831 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

476857 Views

577 replies

40 likes

Account
Free
  • 476857 Views
  • 577 replies
  • 40 likes

Superuser Contribution Low Resolution Album Art

PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?

Gig Goer

Plan Premium   Country UK   Device Xperia 1 iii   Operating System Android 12   My Question or Issue On the album view the art is really low resolution. It looks aw...

taylors_f

Newbie

24585 Views

79 replies

13 likes

  • 24585 Views
  • 79 replies
  • 13 likes

Superuser Contribution Music does not appear in the playlist

PlanFree CountryBelgium DeviceMoto g60s Operating SystemAndroid 12 My Question or Issuemusic does not appear in every playlist (see attachment for example)

Casual Listener

Plan Free   Country Belgium    Device Moto g60s   Operating System Android 12   My Question or Issue music does not appear in every playlist (see attachment for ...

Yordan

Moderator

705 Views

3 replies

0 likes

  • 705 Views
  • 3 replies
  • 0 likes

Solved!! SD card across multiple devices

Operating System: Android 9 Hi!I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/signal strength. So I would like to know the following:if I downlo...

Casual Listener

Operating System: Android 9   Hi! I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/sign...

DarrenGedye

Casual Listener

3577 Views

8 replies

0 likes

  • 3577 Views
  • 8 replies
  • 0 likes

Superuser Contribution Add to Queue Missing from Episode Menu

Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to click on a episode read the synopsis, then add it to qu...

Casual Listener

Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to clic...

MihailY

Moderator

1063 Views

5 replies

0 likes

  • 1063 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Bug when losing/reconnecting to internet

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick second. This problem can be shown in my video attach...

Casual Listener

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick s...

Neonstorm01

Casual Listener

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Superuser Contribution 'your combination does not match' error is showing

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Visitor

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Not applicable

739 Views

2 replies

0 likes

  • 739 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluetooth devices name not being displayed by android app

Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it used to, it shows the blank space like it was playi...

Casual Listener

Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it ...

MihailY

Moderator

7242 Views

28 replies

2 likes

  • 7242 Views
  • 28 replies
  • 2 likes

Superuser Contribution Bottom Player disappears and Queue gets erased.

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueIt has definitely happened in the past randomly but today it happened twice in the spam of two hours.I opened my Spotify and my Player (that seats in the bottom ...

Music Fan

    Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android   My Question or Issue It has definitely happened in the past randomly but today it happened...

MihailY

Moderator

1439 Views

8 replies

0 likes

  • 1439 Views
  • 8 replies
  • 0 likes

Solved!! Home network got geo blocked

PlanPremiumCountryCanadaDeviceGoogle Pixel 6AOperating SystemAndroid 15My Question or IssueHello, this issue is not only happening on Android but also on anything connected to my home network. On the Spotify app, I can't search any song because nothi...

Newbie

Plan Premium Country Canada Device Google Pixel 6A Operating System Android 15 My Question or Issue Hello, this issue is not only happening on Android but also on anything connected to my ...

osornios

Spotify Star

1371 Views

2 replies

1 likes

  • 1371 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't consistently drag scroll bar

PlanPremiumDevicePixel 8Operating SystemAndroid 15 My Question or IssueMost of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar on the right of the screen, the app fails to register the interaction. Th...

Casual Listener

Plan Premium Device Pixel 8 Operating System Android 15   My Question or Issue Most of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar o...

Joan

Moderator

3675 Views

7 replies

0 likes

  • 3675 Views
  • 7 replies
  • 0 likes

Why am I getting Ads on music playlists when I have premium

PlanPremiumCountry USA DeviceGalaxy Note S24 UltraOperating SystemAndroid Oreo My Question or Issue I pay for Spotify premium family version and I am getting ads on music and podcasts. This defeats the purpose of even? Paying for the service

Newbie

Plan Premium Country USA   Device Galaxy Note S24 Ultra Operating System Android Oreo   My Question or Issue   I pay for Spotify premium family version and I am getting...

JamesBarnes95

Visitor

804 Views

3 replies

2 likes

  • 804 Views
  • 3 replies
  • 2 likes

Superuser Contribution Downloaded album won't play offline

Premium Family accountAndroid app v9.0.20.640Android version 15Pixel 8 device Despite offline settings being correct, I could not play a downloaded album, see screenshots

Casual Listener

Premium Family account Android app v9.0.20.640 Android version 15 Pixel 8 device   Despite offline settings being correct, I could not play a downloaded album, see screenshots

M_4_C_C_4

Casual Listener

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist aren't downloading.

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't have more than 5 devices connected to this account, I do ...

Newbie

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't ha...

Donjaybee

Visitor

853 Views

4 replies

0 likes

  • 853 Views
  • 4 replies
  • 0 likes

Hoe kan ik mijn abonnement opzeggen

Het lukt mij niet om mijn abonnement op te zeggen.

Visitor

Het lukt mij niet om mijn abonnement op te zeggen.

ribezaz

Spotify Star

372 Views

1 replies

1 likes

  • 372 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Blend story not loading

The Spotify blend features still works, but the blend story will not loading. It will spin and then give me a refresh button, nothing have fixed this issue. Restarting app, phone, clearing cache, and force quitting the app.

Casual Listener

The Spotify blend features still works, but the blend story will not loading. It will spin and then give me a refresh button, nothing have fixed this issue. Restarting app, phone, clearing cache, and...

ribezaz

Spotify Star

1685 Views

3 replies

1 likes

  • 1685 Views
  • 3 replies
  • 1 likes

Re: All playlists are empty and I can't play songs

for me spotube doesn't work it's not loading songs or it loads the wrong ones, also doesn't shuffle...if anyone knows anything else worth trying pls tell me

Casual Listener

for me spotube doesn't work 😞 it's not loading songs or it loads the wrong ones, also doesn't shuffle...if anyone knows anything else worth trying pls tell me

2839 Views

0 replies

0 likes

  • 2839 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't change song

PlanPremiumCountryUKDeviceSamsung a80 with Cambridge audio melonmania wireless earbuds. Operating SystemLatest android My Question or IssueChanging song via headset repeats the same song. It's impossible to change song. Things were working fine until...

Gig Goer

  Plan Premium Country UK Device Samsung a80 with Cambridge audio melonmania wireless earbuds.  Operating System Latest android   My Question or Issue Changing song via head...

Aliveward

Visitor

5644 Views

7 replies

1 likes

  • 5644 Views
  • 7 replies
  • 1 likes

Superuser Contribution Keep getting logged out in paired car

I have paired the Spotify app in my volvo ex30 to My account but I keep getting logged out randomly? Could be a set time. This is extremely annoying as would have to stop the car to re-pair with my account. Why won't it stay logged in like the main a...

Casual Listener

I have paired the Spotify app in my volvo ex30 to My account but I keep getting logged out randomly? Could be a set time. This is extremely annoying as would have to stop the car to re-pair with my a...

zxx97667231005

Casual Listener

3500 Views

15 replies

0 likes

  • 3500 Views
  • 15 replies
  • 0 likes

Superuser Contribution "For you" suggestions while driving

PlanPremiumCountryUSADeviceGoogle Pixel 7 My Question or IssueWhen viewing the Spotify app on my car screen (2020 CR-V), Spotify has always just displayed the current song playing, unless I navigate to something else. Recently, the app has added a se...

Casual Listener

Plan Premium Country USA Device Google Pixel 7   My Question or Issue When viewing the Spotify app on my car screen (2020 CR-V), Spotify has always just displayed the current song playin...

jlmnh

Casual Listener

496 Views

2 replies

0 likes

  • 496 Views
  • 2 replies
  • 0 likes