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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6319 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Estoy escuchando en modo offline y se pausan las canciones?

Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema

Visitor

Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema

Vasil

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs are silent when playing via Google Speaker

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueUsually I play my Spotify music via my Google Nest speakers without any problems. Today I noticed that I can't play every song from my playlist. Some ...

Casual Listener

Plan Premium Country Netherlands Device Samsung Galaxy S22 Operating System Android 14   My Question or Issue Usually I play my Spotify music via my Google Nest speakers without any pr...

MartinT

Spotify Legend

989 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Superuser Contribution After an app crash, it logged me out and lost all my downloaded playlists

My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like playlists. How do I fix this?Device: Samsung Galaxy S8A...

Roadie

My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like play...

MihailY

Moderator

407 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Sharing lyrics crashes app

PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A Operating System(iOS 10, Android Oreo, Windows 10,etc.)Beta My Question or IssueSharing lyrics crashes app

Music Fan

Plan Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Beta  My Question...

Eni

Moderator

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution Order of playlists in folder doesn't stay alphabetical

Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alphabetical, the app simply ignores my wish. Very annoy...

Casual Listener

Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alpha...

Eni

Moderator

681 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution My google pixel uses Spotify for my alarm music, how do I choose the songs?

Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, I asked the Google community and they said it's a S...

Visitor

Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, ...

Not applicable

4102 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!!Superuser Contribution App doesn't work even with internet

Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my device's problem but after changing to a new one the i...

Visitor

Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my dev...

Not applicable

38764 Views

10 replies

6 likes

  • 38764 Views
  • 10 replies
  • 6 likes

Superuser Contribution Incorrect Song Selection on Samsung Active 2 Watch

PlanPremiumCountryUKDeviceSamsung Active 2 Watch Operating SystemTizen My Question or IssueI am using the watch in standalone mode. When selecting songs from a list, an unselected song plays. For example, I searched for 'Questions' and first on the l...

Visitor

Plan Premium Country UK Device Samsung Active 2 Watch  Operating System Tizen   My Question or Issue I am using the watch in standalone mode. When selecting songs from a list, an ...

Maria

Moderator

316 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Crash shuffle to non shuffle

Plan/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Google pixel 8 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start my liked songs playlist in shuffle mode and then switch...

Newbie

Plan /Premium Country Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Google pixel 8 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My...

Joan

Moderator

365 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution My following list is not right number. How to fix it

I tried unfollowing and refollowing people it just keeps giving me the wrong amount of people I follow. I need help ASAP

Newbie

I tried unfollowing and refollowing people it just keeps giving me the wrong amount of people I follow. I need help ASAP

Joan

Moderator

504 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Settings UI changing without notice

Plan: PremiumCountry: CADevice: Samsung Galaxy A50OS: Android 11Spotify version in settings: 8.9.26.592 The Settings window change without any inputUntil yesterday the "Offline mode" was branched inside "Playback" (horrible choice) with lots of other...

Roadie

Plan: Premium Country: CA Device: Samsung Galaxy A50 OS: Android 11 Spotify version in settings: 8.9.26.592   The Settings window change without any input Until yesterday the "Offline mod...

Ian39

Roadie

690 Views

3 replies

0 likes

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Superuser Contribution No tengo acceso a mi cuenta creada con mi número y esa tiene mi descuento

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

Visitor

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

Ivelina

Moderator

336 Views

1 replies

0 likes

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Superuser Contribution "Add to Your Episodes" does not do anything

PlanFree/Premium DeviceSamsung Galaxy S10+ Operating System Android 12 My Question or IssueOn Android, if you follow the notification for a podcast and try to add it your episodes, the "Add to Your Episodes" does not do anything. It looks really novi...

Gig Goer

Plan Free/Premium   Device Samsung Galaxy S10+   Operating System  Android 12   My Question or Issue On Android, if you follow the notification for a podcast and try to ...

ukergin

Gig Goer

2833 Views

9 replies

0 likes

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Superuser Contribution How to link individual premium account to my new/different Google account

I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over

Visitor

I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over

Ivelina

Moderator

411 Views

1 replies

0 likes

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Superuser Contribution Music keeps pausing by itself

My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this?PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, OneUI

Roadie

My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this? Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, O...

Maria

Moderator

536 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Playlist has hidden songs that can't be deleted on android

I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it.It only happens on my Google pixel pro 7 and makes it really hard work to move...

Casual Listener

I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it. It only happens on my Goo...

__m__

Casual Listener

1178 Views

6 replies

0 likes

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Superuser Contribution Sorting Bug

PlanPremiumCountryCADeviceSamsung Galaxy A50Operating SystemAndroid 11Spotify Version8.9.26.592 My Question or Issue- Sort by Option is not working on any category, playlist, album, artist- It's stuck on "Recents"- Possible to change temporary but on...

Roadie

  Plan Premium Country CA Device Samsung Galaxy A50 Operating System Android 11 Spotify Version 8.9.26.592   My Question or Issue - Sort by Option is not working on any categor...

Ian39

Roadie

3478 Views

11 replies

1 likes

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  • 1 likes

Superuser Contribution Load downloaded songs first on poor internet connection

When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status changes to disconnected will it retrieve downloaded file...

Casual Listener

When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status chang...

bardup

Casual Listener

497 Views

3 replies

0 likes

  • 497 Views
  • 3 replies
  • 0 likes