Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68303 Views
  • 69 replies
  • 26 likes
  • 68303 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29033 Views
  • 5 replies
  • 0 likes
  • 29033 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Closed ongoing issue] Offline changes to playlists disappear when going back online

Hey, An issue is still here after the 8.6.34.749 update but the board has been closed Here's the link https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-to-playlists-are-wiped-out-when-I-m-back-online/idc-p/5218823#M116314 Thanks !

  • Gig Goer
  • Hey,   An issue is still here after the 8.6.34.749 update but the board has been closed   Here's the link   https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-...
  • Dessi
  • Moderator
  • 7264 Views
  • 64 replies
  • 5 likes
  • 7264 Views
  • 64 replies
  • 5 likes

Superuser Contribution Queue disappearing after closing app

My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.

  • Casual Listener
  • My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.  
  • tulipansie
  • Newbie
  • 1989 Views
  • 6 replies
  • 0 likes
  • 1989 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify crashes while playing

Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.

  • Visitor
  • Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.
  • MihailY
  • Moderator
  • 529 Views
  • 2 replies
  • 0 likes
  • 529 Views
  • 2 replies
  • 0 likes

Superuser Contribution Scrolling up makes releases disappear [bug report]

PlanPremiumCountryGermanyDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueThe Spotify app has a bug when scrolling through the discography. Releases can disappear when scrolling up. I have documented the bug here: https://you...

20240805_194320.jpg
  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue The Spotify app has a bug when scrolling through the discography. Releases ...
  • Yordan
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution I only have the options create playlist and shared mix und nicht die ai pla

I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.

  • Casual Listener
  • I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.
  • ErnitheSloth
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible de mettre un son a ma playlist

Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non J'ai donc tenter de refaire la même playlist en pensant que c'était que un bug mai...

  • Newbie
  •   Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non 😞  J'ai donc ten...
  • Jean29
  • Visitor
  • 1293 Views
  • 2 replies
  • 0 likes
  • 1293 Views
  • 2 replies
  • 0 likes

Lyrics not in sync between app and other devices.

I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The issue is that both players will start in sync but t...

  • Casual Listener
  • I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The ...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Notification

Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely different notifications. Does It happen because of the...

  • Casual Listener
  • Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely dif...
  • Eni
  • Moderator
  • 833 Views
  • 6 replies
  • 0 likes
  • 833 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app not loading albums

The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I can't add new albums to my library, so I can't lis...

  • Casual Listener
  • The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I...
  • kata4
  • Casual Listener
  • 3119 Views
  • 2 replies
  • 0 likes
  • 3119 Views
  • 2 replies
  • 0 likes

Solved!! All (non local files) songs not showing up in all of my playlists

PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...

  • Regular
  • Plan Free   Country UK   Device Samsung Galaxy S9+   My Question or Issue I went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local...
  • moon_11
  • Regular
  • 444 Views
  • 3 replies
  • 1 likes
  • bug
    local files
    playlist
  • 444 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify is not working on my Android TV. The songs skip after a few seconds

Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted cache/re-installed the TV but nothing is working. Co...

  • Newbie
  • Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted c...
  • MaximillianFoe
  • Casual Listener
  • 2137 Views
  • 6 replies
  • 4 likes
  • 2137 Views
  • 6 replies
  • 4 likes

Superuser Contribution I can't see ratings on the Spotify app for ANY podcast. I can't rate either

I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them etc. They are simply not there. No ratings, no opti...

  • Newbie
  • I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them ...
  • Dessi
  • Moderator
  • 11773 Views
  • 7 replies
  • 1 likes
  • 11773 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify doesn't let me connect to Jam sessions.

PlanPremium StudentCountryIndiaDeviceSamsung Galaxy A22 4GOperating SystemAndroid 13 My Question or IssuePeople can connect to my Spotify Jam easily and in the normal way. However, I cannot connect to any Jam session whatsoever; be it with the Tap me...

  • Newbie
  •   Plan Premium Student Country India Device Samsung Galaxy A22 4G Operating System Android 13   My Question or Issue People can connect to my Spotify Jam easily and in the normal...
  • Apolaki_
  • Visitor
  • 4241 Views
  • 5 replies
  • 1 likes
  • 4241 Views
  • 5 replies
  • 1 likes

Superuser Contribution No sound when connected with wired headset

PlanPremiumCountryUKDeviceOP5TOperating SystemAndroid 10Spotify Version8.5.98.984 My Question or IssueNo sound when connecting wired headphone while Spotify plays song (progress bar shows that song is playing.)At the same time, there's sound from oth...

  • Regular
  • Plan Premium Country UK Device OP5T Operating System Android 10 Spotify Version 8.5.98.984   My Question or Issue No sound when connecting wired headphone while Spotify plays song (p...
  • OscarDC
  • Moderator
  • 4351 Views
  • 7 replies
  • 0 likes
  • 4351 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Desktop vs Spotify Mobile

Hi All ~ On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in case I have to return to that playlist later in the day and I ...

  • Roadie
  • Hi All ~   On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in ca...
  • januaria81
  • Roadie
  • 1078 Views
  • 2 replies
  • 0 likes
  • 1078 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issues sharing Spotify Canvas to Instagram Story

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A14Operating SystemAndroid 13 My Question or IssueI'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show ...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy A14 Operating System Android 13   My Question or Issue I'm having issues when sharing a song to instagram stories, it shows on the ...
  • robot1232424
  • Newbie
  • 112200 Views
  • 295 replies
  • 124 likes
  • Canvas
    Instagram
    share
  • 112200 Views
  • 295 replies
  • 124 likes

Can't download some podcasts

Some podcast I can download others I can't.

  • Visitor
  • Some podcast I can download others I can't.
  • Amay
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are not time-synced

This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!

Screenshot_20240411-181037_Spotify.jpg
  • Roadie
  • This song Best I'll Never Have VF by Brandon Mig does not have the time-synced lyrics. Please fix this!  
  • arunachalakani
  • Visitor
  • 1780 Views
  • 4 replies
  • 0 likes
  • 1780 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to always allow URI to a song to open the spotify app?

PlanPremiumCountryNorwayDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueURI links like "spotify:track:" always triggers the dialog:Continue to Spotify?This site wants to open the Spotify appHow can i prevent this dialog from ap...

452471821_1009313780830273_3004991687118785654_n.jpg
  • Music Fan
  • Plan Premium Country Norway Device Samsung Galaxy S21 Operating System Android 14   My Question or Issue URI links like "spotify:track:<track id>" always triggers the dialog: ...
  • rghid566
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Spotify connection error when opening Musixmatch

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, One UI 1.0 My Question or IssueWhen I open Musixmatch, I am getting an error that is saying "An error occurred when loading your music from Spotify. Try again!"

  • Roadie
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, One UI 1.0   My Question or Issue When I open Musixmatch, I am getting an error that is saying "An er...
  • EthanChai1
  • Roadie
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes