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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution 'your combination does not match' error is showing

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

  • Visitor
  • 'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pair my echo show to my phone spotify

My echo show is playing Spotify but not the one I have on my phone which is premium

  • Visitor
  • My echo show is playing Spotify but not the one I have on my phone which is premium
  • Ivelina
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cuts out after a while, songs keep timing indefinitely

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has mainly been happening on my Klipsch speaker with Google Assistant, but I seem to rec...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This ha...
  • mvrab
  • Casual Listener
  • 1639 Views
  • 2 replies
  • 0 likes
  • 1639 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs abspielen und gleichzeitig Internet nutzen

Was ich habe:sowohl Premium als auch kostenlose VersionSamsung Galaxy A 52, Android 13Meine Frage oder mein ProblemBeim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger Nutzung des Internets (Surfen, Abrufen von Mails, Social Med...

  • Newbie
  • Was ich habe: sowohl Premium als auch kostenlose Version Samsung Galaxy A 52, Android 13 Meine Frage oder mein Problem Beim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger N...
  • Ivelina
  • Moderator
  • 198 Views
  • 1 replies
  • 1 likes
  • 198 Views
  • 1 replies
  • 1 likes

Spotify will not play on Marshal Kilburn (and other older devices) via Bluetooth since "Jam" update

PlanPremiumCountryGermanyDeviceMotorola G42, Marshal Kilburn, Fiat/Chrysler UConnectOperating SystemAndroid 13 My Question or IssueSpotify refuses to play audio via Bluetooth on my Marshall Kilburn device when connected with a Motorola Moto G42 Andro...

  • Casual Listener
  • Plan Premium Country Germany Device Motorola G42, Marshal Kilburn, Fiat/Chrysler UConnect Operating System Android 13   My Question or Issue Spotify refuses to play audio via Blue...
  • Ze_em
  • Casual Listener
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa multiroom doesn't work with LG SP9YA Soundbar.

PlanPremiumCountryFranceDeviceHuawei Mate 20 pro / Macbook Pro 16Operating SystemOSX/Android/Windows 10 My IssueWhen I pick "Living Room" music group created in Alexa that includes LG_Speaker_SP9YA then the sound plays on all other Alexa devices (5) ...

  • Casual Listener
  • Plan Premium Country France Device Huawei Mate 20 pro / Macbook Pro 16 Operating System OSX/Android/Windows 10   My Issue When I pick "Living Room" music group created in Alexa that in...
  • deetothejay
  • Casual Listener
  • 1104 Views
  • 7 replies
  • 1 likes
  • 1104 Views
  • 7 replies
  • 1 likes

Superuser Contribution using sleep timer and crossfade tracks cuts out based on crossfade and not based on track duration

PlanPremiumCountryAusDeviceRedmi Note 8 ProOperating SystemAndroid/MiUi Global 12.5.7 Stable 12.5.7.0(RGGEUXM)Android version/11 RP1A.200720.011Android security update/2022-04-01My Question or IssueWhen using crossfade in conjunction with the Sleep T...

  • Regular
  • Plan Premium Country Aus Device Redmi Note 8 Pro Operating System Android/MiUi Global 12.5.7 Stable 12.5.7.0(RGGEUXM) Android version/11 RP1A.200720.011 Android security update/2022-04-01 ...
  • Yordan
  • Moderator
  • 548 Views
  • 5 replies
  • 1 likes
  • 548 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Why does Spotify use mobile data when I told it not to?

What I want to accomplish:I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all. What I have:Premium, Android 12, Fairphone FP4. What measures I've taken:1) I my phone settings -> apps -> Spo...

  • Casual Listener
  • What I want to accomplish: I want the Spotify app to use only WIFI to download/stream stuff. I want the app to never use mobile data at all.   What I have: Premium, Android 12, Fairphone FP4...
  • joojanta
  • Newbie
  • 4339 Views
  • 6 replies
  • 2 likes
  • 4339 Views
  • 6 replies
  • 2 likes

Superuser Contribution Downloading local files from PC

PlanPremiumCountryBrazilDeviceGalaxy A31Operating SystemAndroid 11 My Question or IssueI am trying to add some mp3 files on my PC to a playlist and then download the playlist on my phone. This worked just fine 2 months ago, but for whatever reason, I...

  • Regular
  • Plan Premium Country Brazil Device Galaxy A31 Operating System Android 11   My Question or Issue I am trying to add some mp3 files on my PC to a playlist and then download the playlist...
  • elvislein
  • Visitor
  • 838 Views
  • 9 replies
  • 1 likes
  • 838 Views
  • 9 replies
  • 1 likes

Fix app crashes

This is not a new idea but something that needs serious attention from the devs of the app. I have the app both on my Samsung Tab s9 and Samsung S20, but I have experienced frequent crashes of the app and its getting frustrating. I have looked at rec...

  • Visitor
  • This is not a new idea but something that needs serious attention from the devs of the app. I have the app both on my Samsung Tab s9 and Samsung S20, but I have experienced frequent crashes of the ap...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast videos not showing when connected to bluetooth speakers

PlanPremiumCountryPhilippinesDeviceSamsung S23 UltraOperating SystemAndroid 14My Question or IssueVideo podcasts aren't showing (just audio) when connected to Bluetooth speakers, videos play fine when just on phone speakers. Tried reinstalling, clear...

  • Casual Listener
  •   Plan Premium Country Philippines Device Samsung S23 Ultra Operating System Android 14 My Question or Issue Video podcasts aren't showing (just audio) when connected to Bluetooth spea...
  • MihailY
  • Moderator
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Superuser Contribution Won't play songs I've played before

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System Android 11 latest update installed 9th of november 2020   My Question or Issue Since 2 weeks when I want ...
  • dbmfk
  • Visitor
  • 1073 Views
  • 5 replies
  • 0 likes
  • 1073 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lyrics not showing

My spotify on android won't show me lyrics I am listening to lyrics supported songs and have premium

  • Casual Listener
  • My spotify on android won't show me lyrics I am listening to lyrics supported songs and have premium
  • Not applicable
  • 2664 Views
  • 1 replies
  • 0 likes
  • 2664 Views
  • 1 replies
  • 0 likes

Solved!! App crashes at login

PlanPremiumCountryUsaDeviceSamsung Galaxy S22+Operating SystemAndroid 12 My Question or IssueApp crashes if I log in. I can open it fine, but if I log in (Facebook login) the app crashesI've tried uninstalling, deleting Android/data/com.spotify.music...

  • Casual Listener
  • Plan Premium Country Usa Device Samsung Galaxy S22+ Operating System Android 12   My Question or Issue App crashes if I log in. I can open it fine, but if I log in (Facebook login) the...
  • KatesHere
  • Community Legend
  • 1534 Views
  • 2 replies
  • 0 likes
  • 1534 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Code

My Question or IssueWhen I scan a code for a music on my boyfriend's cellphone it redirects to the playlist and not to the song itself. The code for the playlist and for the music are different, my account is free so it redirects to the song but I ca...

  • Visitor
  • My Question or Issue When I scan a code for a music on my boyfriend's cellphone it redirects to the playlist and not to the song itself. The code for the playlist and for the music are different, my...
  • Nezaforever
  • Visitor
  • 3348 Views
  • 5 replies
  • 1 likes
  • 3348 Views
  • 5 replies
  • 1 likes

Superuser Contribution Podcast skipping backwards on bluetooth

PlanPremiumCountryUnited States DeviceOnePlus 10 ProOperating SystemOxygenOS 13.1 My Question or Issue 15 Second Podcast forward skip going backwards when using Bluetooth controls on headphones (Skullcandy and ISOTunes) and from lock screen. Works wh...

  • Newbie
  • Plan Premium Country United States  Device OnePlus 10 Pro Operating System OxygenOS 13.1   My Question or Issue   15 Second Podcast forward skip going backwards when using B...
  • Joan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 13 - settings for audio quality blocked on Premium

Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on the setting in Spotify app thay could improve the qu...

  • Newbie
  • Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on t...
  • Joan
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
  • 209 Views
  • 1 replies
  • 0 likes

Spotify won't pair with my Bluetooth hearing aids

I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have increased the volume on the phone and in the app. Any...

  • Visitor
  • I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have in...
  • AdamDam
  • Spotify Star
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes