Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
The playlists, including the ones I've made myself and the ones recommended by spotify aren't loading/are empty. the songs aren't playing either. everytime i play a song, it turns back off.
The playlists, including the ones I've made myself and the ones recommended by spotify aren't loading/are empty. the songs aren't playing either. everytime i play a song, it turns back off.
Spotify Star
361 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePumpkin Android Car StereoOperating SystemAndroid My Question or IssueOffline mode was always SUPER reliable last year. It did what it says on the tin, you download once and it just always worked. I know for a fact that a re...
Plan Premium Country UK Device Pumpkin Android Car Stereo Operating System Android My Question or Issue Offline mode was always SUPER reliable last year. It did what it...
Spotify Star
1990 Views
11 replies
1 likes
PlanPremiumCountryUSDevice2023 GM products with the Android 12 Infotainment systemOperating SystemAndroid 12 GM Infotainment system My Question or IssueAt random when I press to skip a song in the area I circled in red will have the previous song dis...
Plan Premium Country US Device 2023 GM products with the Android 12 Infotainment system Operating System Android 12 GM Infotainment system My Question or Issue At random when I press...
242 Views
0 replies
0 likes
PlanFamilyCountryColombia DevicePOCO F5 ProOperating SystemAndroid 14 (HyperOS 1.0.9.0) My Question or IssueOver the years, it seems like the shuffle feature is broken and will not shuffle complete playlists. However, I just noticed that a playlist w...
Plan Family Country Colombia Device POCO F5 Pro Operating System Android 14 (HyperOS 1.0.9.0) My Question or Issue Over the years, it seems like the shuffle feature is ...
Spotify Star
286 Views
1 replies
0 likes
My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music it starts up again by itself and does the pause/Pla...
My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music ...
Spotify Star
437 Views
1 replies
0 likes
I have spotify premium family but i cannot see my soundcapsule. Why?
I have spotify premium family but i cannot see my soundcapsule. Why?
Spotify Star
2192 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanadaDevice NameRed Magic 9S ProOperating SystemAndroid My Question or IssueIt's as simple as the subject describ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada Device Name Red Magic 9S Pro Operating Syste...
Moderator
257 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceOnePlus 8TOperating SystemAndroid 14 My Question or IssueHere is the steps to reproduce the issue :- I play music using an Alexa voice command through my JBL Authentics 300 connected wifi speaker (it handles voice comman...
Plan Premium Country France Device OnePlus 8T Operating System Android 14 My Question or Issue Here is the steps to reproduce the issue : - I play music using an Alexa voice command...
Moderator
301 Views
1 replies
0 likes
Hello,i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small.someone know about this issue? any idea how to fix it? my system is: Nippon kaier kp4
Hello, i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small. someone know about this issue? any idea ho...
Visitor
5858 Views
11 replies
0 likes
I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?
I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?
Spotify Star
385 Views
1 replies
0 likes
I wanna know EXACTLY why they took away playing songs in any order on mobile and tablet versions of Spotify, when you dont have Premium. PlanFreeCountryUnited StatesDeviceSamsung Galaxy A15Operating SystemAndroid 14 My Question or Issue
I wanna know EXACTLY why they took away playing songs in any order on mobile and tablet versions of Spotify, when you dont have Premium. Plan Free Country United States Device Samsung Gal...
Moderator
316 Views
1 replies
0 likes
the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?
the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?
Moderator
415 Views
1 replies
0 likes
PlanPremiumCountryTurkiyeDevicePoco X5 proOperating SystemAndroid 13 My Question or Issue Last cruch repot java.lang.ClassCastException at p.g3u.s(SourceFile:1) at p.vk1.get(SourceFile:347) at p.wkg.get(SourceFile:14) at p.gj0.get(SourceFile:652) at ...
Plan Premium Country Turkiye Device Poco X5 pro Operating System Android 13 My Question or Issue Last cruch repot java.lang.ClassCastException at p.g3u.s(Sour...
Not applicable
8132 Views
56 replies
18 likes
Need to be help for downloading songs for when I am offline please
Need to be help for downloading songs for when I am offline please
Moderator
301 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S21 UltraOperating SystemAndroid 12 My Question or IssueGot an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is offline, and that there is "no internet connection available". HOWEVER -- i...
Plan Premium Country USA Device Samsung S21 Ultra Operating System Android 12 My Question or Issue Got an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is...
Visitor
93400 Views
70 replies
6 likes
PlanPremiumDeviceOppo Find X2 Pro / Lenovo P11 ProOperating SystemAndroid 12 / 11 My Question or Issue:Album art stops being displayed in library. Reinstalling the app temporarily fixes the problem, but it returns after a couple of days. Artist artwo...
Plan Premium Device Oppo Find X2 Pro / Lenovo P11 Pro Operating System Android 12 / 11 My Question or Issue: Album art stops being displayed in library. Reinstalling the app temporaril...
Not applicable
12134 Views
38 replies
8 likes
I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium account I turn auto mix off. Please help me I am going ...
I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium acco...
Moderator
382 Views
1 replies
0 likes
Hi there, I have Spotify premium in new Zealand. I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker. I need this to be linked to my account so there are no ads. For my every day pho...
Hi there, I have Spotify premium in new Zealand. I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker....
Moderator
310 Views
1 replies
0 likes
Hallo,ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausfinden. Habe jetzt schon das Betriebssystem komplett n...
Hallo, ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausf...
Newbie
2484 Views
7 replies
2 likes
