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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114270 Views

26 replies

4 likes

  • 114270 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229744 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229744 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588662 Views

79 replies

3 likes

  • 588662 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484002 Views

580 replies

42 likes

Account
Free
  • 484002 Views
  • 580 replies
  • 42 likes

Superuser Contribution Unable to play

I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix.I Uninstaller the app and reinstalled it using my email and password. My playlist is missing. Do I still have an active ac...

Visitor

I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix. I Uninstaller the app and reinstalled it using my email and password....

Novy

Moderator

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify stops playing when on WiFi

PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...

Regular

Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0   My Question or Issue:   I have very weird sudden stops of playback on Spotify Android. These happen o...

Kata5

Newbie

9898 Views

21 replies

4 likes

  • 9898 Views
  • 21 replies
  • 4 likes

Superuser Contribution App wont open on Android since v9.0.24.601

PlanFree/PremiumCountryUnited Kingdom DeviceOnePlus 10TOperating SystemAndroid My Question or IssueSince an update 3 days ago Spotify won't open on my phone. Restarted the phone, force quit Spotify and reinstalled Spotify, same issue

Visitor

Plan Free/Premium Country United Kingdom  Device OnePlus 10T Operating System Android   My Question or Issue Since an update 3 days ago Spotify won't open on my phone. Restarted t...

Ivelina

Moderator

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Control panel on Google Maps open Spotify app instead of old panel

It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and controls, instead it opens Spotify app instead, which...

Regular

It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and co...

Woushka

Newbie

11326 Views

16 replies

1 likes

  • 11326 Views
  • 16 replies
  • 1 likes

Superuser Contribution Low Resolution Album Art

PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?

Gig Goer

Plan Premium   Country UK   Device Xperia 1 iii   Operating System Android 12   My Question or Issue On the album view the art is really low resolution. It looks aw...

taylors_f

Newbie

24884 Views

79 replies

13 likes

  • 24884 Views
  • 79 replies
  • 13 likes

Superuser Contribution Music does not appear in the playlist

PlanFree CountryBelgium DeviceMoto g60s Operating SystemAndroid 12 My Question or Issuemusic does not appear in every playlist (see attachment for example)

Casual Listener

Plan Free   Country Belgium    Device Moto g60s   Operating System Android 12   My Question or Issue music does not appear in every playlist (see attachment for ...

Yordan

Moderator

711 Views

3 replies

0 likes

  • 711 Views
  • 3 replies
  • 0 likes

Solved!! SD card across multiple devices

Operating System: Android 9 Hi!I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/signal strength. So I would like to know the following:if I downlo...

Casual Listener

Operating System: Android 9   Hi! I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/sign...

DarrenGedye

Casual Listener

3663 Views

8 replies

0 likes

  • 3663 Views
  • 8 replies
  • 0 likes

Superuser Contribution Add to Queue Missing from Episode Menu

Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to click on a episode read the synopsis, then add it to qu...

Casual Listener

Add to Queue is missing when viewing an individual podcast episode. However it available from the list of episodes. This disconnect in the menus makes the experience difficult. I would expect to clic...

MihailY

Moderator

1087 Views

5 replies

0 likes

  • 1087 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Bug when losing/reconnecting to internet

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick second. This problem can be shown in my video attach...

Casual Listener

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick s...

Neonstorm01

Casual Listener

489 Views

2 replies

0 likes

  • 489 Views
  • 2 replies
  • 0 likes

Superuser Contribution 'your combination does not match' error is showing

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Visitor

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Not applicable

757 Views

2 replies

0 likes

  • 757 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluetooth devices name not being displayed by android app

Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it used to, it shows the blank space like it was playi...

Casual Listener

Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it ...

MihailY

Moderator

7386 Views

28 replies

2 likes

  • 7386 Views
  • 28 replies
  • 2 likes

Superuser Contribution Bottom Player disappears and Queue gets erased.

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueIt has definitely happened in the past randomly but today it happened twice in the spam of two hours.I opened my Spotify and my Player (that seats in the bottom ...

Music Fan

    Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android   My Question or Issue It has definitely happened in the past randomly but today it happened...

MihailY

Moderator

1471 Views

8 replies

0 likes

  • 1471 Views
  • 8 replies
  • 0 likes

Solved!! Home network got geo blocked

PlanPremiumCountryCanadaDeviceGoogle Pixel 6AOperating SystemAndroid 15My Question or IssueHello, this issue is not only happening on Android but also on anything connected to my home network. On the Spotify app, I can't search any song because nothi...

Newbie

Plan Premium Country Canada Device Google Pixel 6A Operating System Android 15 My Question or Issue Hello, this issue is not only happening on Android but also on anything connected to my ...

osornios

Spotify Star

1404 Views

2 replies

1 likes

  • 1404 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't consistently drag scroll bar

PlanPremiumDevicePixel 8Operating SystemAndroid 15 My Question or IssueMost of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar on the right of the screen, the app fails to register the interaction. Th...

Casual Listener

Plan Premium Device Pixel 8 Operating System Android 15   My Question or Issue Most of the time when I'm trying to quickly scroll to the bottom of a playlist by dragging the scroll bar o...

Joan

Moderator

3792 Views

7 replies

0 likes

  • 3792 Views
  • 7 replies
  • 0 likes

Why am I getting Ads on music playlists when I have premium

PlanPremiumCountry USA DeviceGalaxy Note S24 UltraOperating SystemAndroid Oreo My Question or Issue I pay for Spotify premium family version and I am getting ads on music and podcasts. This defeats the purpose of even? Paying for the service

Newbie

Plan Premium Country USA   Device Galaxy Note S24 Ultra Operating System Android Oreo   My Question or Issue   I pay for Spotify premium family version and I am getting...

JamesBarnes95

Visitor

813 Views

3 replies

2 likes

  • 813 Views
  • 3 replies
  • 2 likes

Superuser Contribution Downloaded album won't play offline

Premium Family accountAndroid app v9.0.20.640Android version 15Pixel 8 device Despite offline settings being correct, I could not play a downloaded album, see screenshots

Casual Listener

Premium Family account Android app v9.0.20.640 Android version 15 Pixel 8 device   Despite offline settings being correct, I could not play a downloaded album, see screenshots

M_4_C_C_4

Casual Listener

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist aren't downloading.

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't have more than 5 devices connected to this account, I do ...

Newbie

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't ha...

Donjaybee

Visitor

859 Views

4 replies

0 likes

  • 859 Views
  • 4 replies
  • 0 likes

Hoe kan ik mijn abonnement opzeggen

Het lukt mij niet om mijn abonnement op te zeggen.

Visitor

Het lukt mij niet om mijn abonnement op te zeggen.

ribezaz

Spotify Star

382 Views

1 replies

1 likes

  • 382 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Blend story not loading

The Spotify blend features still works, but the blend story will not loading. It will spin and then give me a refresh button, nothing have fixed this issue. Restarting app, phone, clearing cache, and force quitting the app.

Casual Listener

The Spotify blend features still works, but the blend story will not loading. It will spin and then give me a refresh button, nothing have fixed this issue. Restarting app, phone, clearing cache, and...

ribezaz

Spotify Star

1728 Views

3 replies

1 likes

  • 1728 Views
  • 3 replies
  • 1 likes