Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1035 Views
  • 0 replies
  • 4 likes

Superuser Contribution Can't select song

I have Premium and I can play songs on shuffle but if I'm in my liked songs I can't just select a song to play. It goes for most other Playlists as well.

  • Visitor
  • I have Premium and I can play songs on shuffle but if I'm in my liked songs I can't just select a song to play. It goes for most other Playlists as well.
  • AlejaR
  • Moderator
  • 1421 Views
  • 1 replies
  • 0 likes
  • 1421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing when I leave the screen.

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into the app.

  • Visitor
  • Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into th...
  • Maria
  • Moderator
  • 11497 Views
  • 5 replies
  • 0 likes
  • 11497 Views
  • 5 replies
  • 0 likes

Superuser Contribution Smart shuffle makes sounds unplayable if there's no internet connection

PlanPremiumCountryGermanyDeviceSamsung SM-M315F/DSNOperating SystemAndroid 12 My Question or IssueIf you use smart shuffle in your favourite songlist (all sounds are downloaded) without an internet connection, all songs are unplayable or play with a ...

  • Visitor
  • Plan Premium Country Germany Device Samsung SM-M315F/DSN Operating System Android 12   My Question or Issue If you use smart shuffle in your favourite songlist (all sounds are download...
  • paul_sadofsky
  • Newbie
  • 830 Views
  • 2 replies
  • 2 likes
  • 830 Views
  • 2 replies
  • 2 likes

Superuser Contribution Sort Albums by release date

Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but the sorting functions don't serve me completely as i would like to sort my albums by release dat...

  • Casual Listener
  • Country   Brazil   Operating System   (Android 11)   My Question or Issue   Recently i started to use the function to add the albums i listen to in my library, but ...
  • SWGHL
  • Regular
  • 10796 Views
  • 7 replies
  • 36 likes
  • Album library
    Android
    Release date
    sort by
  • 10796 Views
  • 7 replies
  • 36 likes

Superuser Contribution Song restarting midway on repeat one

PlanPremium CountryCanada DeviceGalaxy Z Fold 5, Galaxy Tab S8+, Windows PCOperating System(Android 14 OneUI 6.1, Windows 11 N) My Question or IssueIt seems that a recent and previously "Fixed" bug has come back. When setting songs to repeat one, son...

  • Newbie
  • Plan Premium  Country Canada   Device Galaxy Z Fold 5, Galaxy Tab S8+, Windows PC Operating System (Android 14 OneUI 6.1, Windows 11 N)   My Question or Issue It seems that...
  • Elena
  • Moderator
  • 6334 Views
  • 29 replies
  • 4 likes
  • 6334 Views
  • 29 replies
  • 4 likes

Superuser Contribution Lyrics not showing up

Plan - Premium YearlyCountry - India Device - Resmi K20Operating System - Android 10 My Question or IssueLyrics have been added to Spotify according to [this](https://support.spotify.com/us/using_spotify/features/can-i-see-lyrics-on-spotify/) page on...

  • Casual Listener
  • Plan - Premium Yearly Country - India   Device - Resmi K20 Operating System - Android 10   My Question or Issue Lyrics have been added to Spotify according to [this](https://...
  • Sam007Yeah
  • Visitor
  • 764 Views
  • 2 replies
  • 1 likes
  • Android 10
    lyrics
  • 764 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution My Music Stops after an ad, and every 10 seconds a New ad gets played,why?

If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played

  • Casual Listener
  • If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played
  • Not applicable
  • 1147 Views
  • 3 replies
  • 0 likes
  • 1147 Views
  • 3 replies
  • 0 likes

Superuser Contribution O meu plano é duo e ficou individual, como faço pra voltar pro duo?

Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual.Só que eu quero continuar com o plano duo.

  • Visitor
  • Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual. Só que eu quero continuar com o plano duo.
  • Dessi
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Premium-Audio quality

I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change in quality. Need help please. Wondering what's the p...

  • Visitor
  • I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change i...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't find the problem

When I'm offline I can't play all music I've already downloaded

  • Visitor
  • When I'm offline I can't play all music I've already downloaded
  • Vasil
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Jam screen hides wifi speakers suddenly after last app upgrade.

I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is interfering ever since a 9/21/23 Spotify application ...

  • Casual Listener
  • I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is in...
  • M8ch0l
  • Casual Listener
  • 2983 Views
  • 19 replies
  • 2 likes
  • 2983 Views
  • 19 replies
  • 2 likes

A button crash the application

The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine

  • Newbie
  • The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine
  • osornios
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle turn on by itself when connected to car.

When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...

  • Casual Listener
  • When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...
  • Eig8hty
  • Casual Listener
  • 1005 Views
  • 6 replies
  • 0 likes
  • 1005 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can't find any podcasts on Spotify

I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do

  • Visitor
  • I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do
  • Susan_GP
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to open the queue on the phone app while playing music on PC

I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange the queued music on the app as well as PC?

  • Casual Listener
  • I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange...
  • ChaithanyaPakala2000
  • Newbie
  • 1121 Views
  • 3 replies
  • 0 likes
  • 1121 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I cant download podcasts

As of September 7th 2024 I cannot download podcastsPlanPremiumCountrySwedenDeviceMotorola Moto G32Operating SystemAndroid 13 My Question or IssueI cannot download podcasts. I can still download songs but not podcasts and some podcasts wont play eithe...

  • Casual Listener
  • As of September 7th 2024 I cannot download podcasts Plan Premium Country Sweden Device Motorola Moto G32 Operating System Android 13   My Question or Issue I cannot download podcasts....
  • Dessi
  • Moderator
  • 1911 Views
  • 4 replies
  • 0 likes
  • 1911 Views
  • 4 replies
  • 0 likes