Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
106216 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
215442 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
568467 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
469106 Views
577 replies
40 likes
I want my account playlist back I logged in and everything was gone
I want my account playlist back I logged in and everything was gone
Spotify Star
242 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePixel 8 ProMy Question or IssueFor some time now, whenever I select the 'New Episodes' item in My Library, the app closes. Then I reopen it, and can select the item.
Plan Premium Country UK Device Pixel 8 Pro My Question or Issue For some time now, whenever I select the 'New Episodes' item in My Library, the app closes. Then I reopen it, and can select the...
Spotify Star
568 Views
3 replies
1 likes
Plan: PremiumOperating System: Android 11 My Question or Issue:Jam disappeared. It's not in the app anymore.The feature broke some time ago, and by that I mean the button for "start a jam" became unresponsive. One could click on it many times to no a...
Plan: Premium Operating System: Android 11 My Question or Issue: Jam disappeared. It's not in the app anymore. The feature broke some time ago, and by that I mean the button for "start a ...
Visitor
4264 Views
5 replies
0 likes
PlanPremiumCountryMéxicoDeviceXioami Pad 6Operating SystemAndroid 13 My Question or IssueHi. I just got a new tablet and wanted to use spotify there. I try to log in with facebook and with my username and password, but I keep getting the Something we...
Plan Premium Country México Device Xioami Pad 6 Operating System Android 13 My Question or Issue Hi. I just got a new tablet and wanted to use spotify there. I try to log in with fac...
Moderator
3058 Views
5 replies
0 likes
PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueWhen I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip forward ~10s later. The skips occur at the same timestamps when I replay th...
Plan Premium Country USA Device Pixel 7 Operating System Android 14 My Question or Issue When I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip...
Moderator
2807 Views
8 replies
0 likes
Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches)This afternoon listening to some roxette tracks and I notice one in 4 or 5 sounds really terrible. Tho...
Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches) This afternoon listening to some roxette tracks a...
Moderator
651 Views
1 replies
0 likes
Plan PremiumCountry AustraliaDevice Samsung Galaxy 21Operating SystemAndroid Oreo My Question or IssueSince a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 anymore. I can see Spotify in the Bose app on my Android phone. However when ...
Plan Premium Country Australia Device Samsung Galaxy 21 Operating System Android Oreo My Question or Issue Since a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 an...
Newbie
3923 Views
4 replies
0 likes
i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works but i CANT FIND THE DANG BUTTON! i have a galaxy a...
i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works...
Casual Listener
591 Views
2 replies
0 likes
PlanPremiumCountrySwedenDeviceSony a80jOperating SystemAndroid tv v.10My Question or IssueI can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try to play the same video in the spotify app on my tv I only get the aud...
Plan Premium Country Sweden Device Sony a80j Operating System Android tv v.10 My Question or Issue I can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try ...
Visitor
9545 Views
7 replies
1 likes
PlanPremiumCountryU.S.DeviceGoogle Pixel 3a XLOperating SystemAndroid Version 11 My IssueThe description of my playlists keeps messing up, after so long. It keeps replacing parts of it with nonsense. Below is an example. Two new songs, &q...
Plan Premium Country U.S. Device Google Pixel 3a XL Operating System Android Version 11 My Issue The description of my playlists keeps messing up, after so long. It keeps replacing p...
Visitor
7410 Views
15 replies
0 likes
Hi, I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android. When I try to download the Spotify app via Google Play I get the error message "you don't have any device...
Hi, I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android. When I try to download the S...
Newbie
53690 Views
5 replies
1 likes
PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....
Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13 My Question or Issue Starting with the May 15, 2023, Spotify update on Android...
Casual Listener
2763 Views
5 replies
1 likes
Need help counseling my account and open up a new one
Need help counseling my account and open up a new one
Not applicable
688 Views
2 replies
0 likes
Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset my phone, force stopped and reopened the app, un-in...
Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset ...
Not applicable
10006 Views
9 replies
2 likes
PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...
Plan Premium Country US Device One Plus 10 Pro Operating System OxygenOS 13.0 Spotify Version v8.8.64.554 My Question or Issue While playing from a playlist, I can no longer remove...
Moderator
4392 Views
6 replies
0 likes
When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
Newbie
14484 Views
5 replies
0 likes
i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work
i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work
Spotify Star
437 Views
1 replies
0 likes
I can't access my account and Spotify not sending password reset sms
I can't access my account and Spotify not sending password reset sms
Spotify Star
312 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceBuilt-In-Car Dash TouchscreenOperating SystemAndroid My Question or IssueOver past 3 months i start to play Spotify and is randomly pauses/Stops and then crashes, I have cleared Cache and updated but this continues to do thi...
Plan Premium Country UK Device Built-In-Car Dash Touchscreen Operating System Android My Question or Issue Over past 3 months i start to play Spotify and is randomly pauses/Stops and...
Moderator
387 Views
1 replies
0 likes
PlanPremiumCountry Sweden DeviceOperating System(Android) My Question or IssueThe new way of ordering playlists has made making playlists impossible for me. I have hundreds of playlists and it's hard to find the ones you want because spotify randomly...
Plan Premium Country Sweden Device Operating System (Android) My Question or Issue The new way of ordering playlists has made making playlists impossible for me. I hav...
Gig Goer
14803 Views
64 replies
56 likes
