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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app "forgets" certain local files, why?

I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain songs unplayable even though nothing changes. If I...

  • Casual Listener
  • I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain...
  • Joan
  • Moderator
  • 173 Views
  • 1 replies
  • 1 likes
  • 173 Views
  • 1 replies
  • 1 likes

Superuser Contribution A way to Mass follow all artist you've liked

So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before.As far as i can tell my libary has been divided in two, those I have followed displayed up top and those i have not dispayed in a ...

  • Casual Listener
  • So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before. As far as i can tell my libary has been divided in two, those I have followed...
  • Weatherav3n
  • Newbie
  • 7715 Views
  • 4 replies
  • 13 likes
  • 7715 Views
  • 4 replies
  • 13 likes

Solved!! TCL Google TV Volume Control

Plan: PremiumCountry: USA DeviceTCL 55Q750GOperating SystemGoogle TV TV App version 1.76.1 My Question or IssueThe volume control in my TV app is not behaving as expected. The minimum volume in the Google TV app is too loud. When playing music in the...

  • Casual Listener
  • Plan: Premium Country: USA   Device TCL 55Q750G Operating System Google TV   TV App version 1.76.1   My Question or Issue The volume control in my TV app is not behavin...
  • Jawatkins95
  • Casual Listener
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wear OS Spotify volume adjust not working

PlanPremiumCountryUSADeviceGoogle Pixel 6 and Fossil Gen 5Operating SystemAndroid 13 My Question or IssueI cannot adjust volume from the Spotify app on my smartwatch. In the devices on my watch, I see "Google Pixel 6" and "Your Phone" as separate whi...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 6 and Fossil Gen 5 Operating System Android 13   My Question or Issue I cannot adjust volume from the Spotify app on my smartwatch. In the ...
  • GPeti07
  • Regular
  • 737 Views
  • 4 replies
  • 0 likes
  • 737 Views
  • 4 replies
  • 0 likes

Songs in playlist can't load normally

PlanFreeCountryChinaOperating SystemAndroid My Question or IssueWhen i open any playlist in my android device, songs don't show up normally, but instead show in the blue boxes, so i can't play any song. But once i play a song in my PC spotify, this p...

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  • Newbie
  •   Plan Free Country China Operating System Android   My Question or Issue When i open any playlist in my android device, songs don't show up normally, but instead show in the blue&...
  • Amayy
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Spotify update messing up scrobbling.

PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....

Screenshot_20230517_194623_Pano Scrobbler.png Screenshot_20230517_194557_Spotify.png Screenshot_20230517_194634_Pano Scrobbler.png
  • Casual Listener
  • Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13   My Question or Issue Starting with the May 15, 2023, Spotify update on Android...
  • Knowledgefromce
  • Visitor
  • 1066 Views
  • 4 replies
  • 1 likes
  • 1066 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Android car head unit

Hello,i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small.someone know about this issue? any idea how to fix it? my system is: Nippon kaier kp4

  • Roadie
  • Hello, i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small. someone know about this issue? any idea ho...
  • Susan_GP
  • Moderator
  • 2542 Views
  • 10 replies
  • 0 likes
  • 2542 Views
  • 10 replies
  • 0 likes

Superuser Contribution [Liked Songs] Switching from shuffle to linear playback resets queue to first song

PlanPremiumCountryGermanyDevice(OnePlus 6)Operating System(Android 11)Spotify Version(8.8.96.394) My Question or IssueThe issue relates to the different playback modes, which I will call linear (L), shuffle (S), and smart shuffle (SmS). The issue see...

  • Newbie
  • Plan Premium Country Germany Device (OnePlus 6) Operating System (Android 11) Spotify Version (8.8.96.394)   My Question or Issue The issue relates to the different playback modes, w...
  • Daibly
  • Newbie
  • 236 Views
  • 2 replies
  • 0 likes
  • Android
    liked songs
    shuffle
    smart shuffle
    sorting
    start from beginning
  • 236 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify se pausa cada 30-40 segundos.

PlanPremiumCountryMéxico DeviceAndroid A10Operating SystemAndroid My Question or IssueLa música se pausa cada 30-45 segundos por si sola cuando la reproduzco, este en segundo plano o este adentro de la aplicación y ya me estrese. Ya intenté: 1. Borra...

  • Visitor
  •   Plan Premium Country México  Device Android A10 Operating System Android    My Question or Issue La música se pausa cada 30-45 segundos por si sola cuando la reproduz...
  • neweed
  • Visitor
  • 15775 Views
  • 12 replies
  • 1 likes
  • 15775 Views
  • 12 replies
  • 1 likes

Superuser Contribution Episodes disappearing

PlanFreeCountry DeviceSamsung Galaxy SOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has happened a while ago but this is the first time I actually said anything about it. When I try to search up episodes I listened ...

  • Newbie
  • Plan Free Country   Device Samsung Galaxy S Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This has happened a while ago but this is the firs...
  • Susan_GP
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo descargar, ni poner me gusta, ni seguir a aryistas

Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tngo bastante espacio en mi teléfono. Tampoco pude vot...

  • Newbie
  • Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tng...
  • Maria
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps closing itself when running in background

When I go to play my playlist and turn off my phone, the app closes itself after a few minutes. I've tried doing multiple troubleshoot steps. Everything is up to date and battery saver is not turned on. I have tried logging out and logging in again b...

  • Visitor
  • When I go to play my playlist and turn off my phone, the app closes itself after a few minutes. I've tried doing multiple troubleshoot steps. Everything is up to date and battery saver is not turned ...
  • MihailY
  • Moderator
  • 1158 Views
  • 5 replies
  • 0 likes
  • 1158 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify has no audio on Android Auto, all others work fine

Plan PremiumCountry USDevice Pixel 6 ProOperating System Android 14 (latest release)Spotify app latest release2018 Honda Civic I've had no issues with spotify on this phone/car combination for well over a year. I generally use the AAwireless dongle t...

  • Regular
  • Plan Premium Country US Device Pixel 6 Pro Operating System Android 14 (latest release) Spotify app latest release 2018 Honda Civic        I've had no issues with spot...
  • Susan_GP
  • Moderator
  • 2440 Views
  • 18 replies
  • 2 likes
  • 2440 Views
  • 18 replies
  • 2 likes

Can't add songs to Jam

PlanPremiumCountryUSADeviceGoogle Pixel 7 ProOperating SystemAndroid 14 My Question or IssueLately when I'm invited to a jam, I can't search for songs and add them to the jam from the search page. I can add them from the "Group Recommendations" page ...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 7 Pro Operating System Android 14   My Question or Issue Lately when I'm invited to a jam, I can't search for songs and add them to the jam...
  • plofstof
  • Newbie
  • 3739 Views
  • 8 replies
  • 4 likes
  • 3739 Views
  • 8 replies
  • 4 likes

Solved!!Superuser Contribution New Beta Version 8.8.88.87 Crashing Even After Clean Install

PlanPremiumCountryIndiaDeviceSamsung A33 5GOperating SystemAndroid 13 My Question or IssueNew Beta Version 8.8.88.87 Crashing Even After Clean InstallHere are the crash logs:11-08 16:09:25.127 7151 7151 E AndroidRuntime: FATAL EXCEPTION: main11-08 16...

  • Regular
  • ...151 7151 E AndroidRuntime: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1067) 11-08 16:09:25.127 7151 7151 E AndroidRuntime: Caused by: java.lang.IllegalArgumentException: public a...
  • T23000s
  • Visitor
  • 1450 Views
  • 24 replies
  • 6 likes
  • 1450 Views
  • 24 replies
  • 6 likes

Superuser Contribution This bug is a pain in the ass. Deleted downloads on SD after reboot.

I've been watching this for what feels like years, and the bug still hasn't been fixed. On Android, every time you restart, whether because of an update or because the battery is low, the SD card in the phone is not recognized by Spotify, and all dow...

  • Casual Listener
  • I've been watching this for what feels like years, and the bug still hasn't been fixed. On Android, every time you restart, whether because of an update or because the battery is low, the SD card in ...
  • EarlPurple
  • Roadie
  • 654 Views
  • 4 replies
  • 0 likes
  • 654 Views
  • 4 replies
  • 0 likes

Superuser Contribution Perché il brano preferito è sparito dall'album dei miei preferiti?

Il brano si chiama "la gattina",vorrei ascoltarlo ma Spotify mi dice che non è disponibile,pochi giorni fa era ancora disponibile

  • Visitor
  • Il brano si chiama "la gattina",vorrei ascoltarlo ma Spotify mi dice che non è disponibile,pochi giorni fa era ancora disponibile
  • MalfunzionatoRecords
  • Visitor
  • 704 Views
  • 2 replies
  • 0 likes
  • 704 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution What is this button?

PlanFreeCountryUnited KingdomDevice(Samsung a54 5G)Operating System(Android14) My Question or IssueI recently got a new phone and today was the first time I've opened Spotify on it. I then noticed this button on the notifications bar which just chang...

  • Casual Listener
  • Plan Free Country United Kingdom Device (Samsung a54 5G) Operating System (Android14)   My Question or Issue I recently got a new phone and today was the first time I've opened Spotify...
  • BritTea
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 312 Views
  • 2 replies
  • 0 likes

Why did you remove the option to remove song from Playlist while playing a

While listening to my Playlist there is no way to remove a song that is being played from my Playlist.There is also no way to go to Playlist and 'search' for it. So if you wish to exact your Playlist you have to remember what songs you don't wish to ...

  • Visitor
  • While listening to my Playlist there is no way to remove a song that is being played from my Playlist. There is also no way to go to Playlist and 'search' for it. So if you wish to exact your Playli...
  • Natmeinzer
  • Visitor
  • 314 Views
  • 2 replies
  • 1 likes
  • 314 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cannot download music on Google Pixel Watch 2

PlanPremiumCountryUnited KingdomDevicePhone: Google Pixel 6 ProWatch: Google Pixel Watch 2 Operating SystemPhone: Android version 14Watch: Wear OS By Google 4.0 My Question or IssueI have Spotify app downloaded on my phone and on my watch. According ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Phone: Google Pixel 6 Pro Watch: Google Pixel Watch 2   Operating System Phone: Android version 14 Watch: Wear OS By Google 4.0   My Q...
  • Maria
  • Moderator
  • 1211 Views
  • 3 replies
  • 0 likes
  • 1211 Views
  • 3 replies
  • 0 likes