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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution App para de tocar as músicas

Plano PremiumDispositivo Moto g20A alguns meses venho sofrendo com o problema do app parar de reproduzir as músicas, e reiniciando o app fazendo com que eu não consiga ouvir música nem podcast Outro problema que tenho sofrido é que quando abro o apli...

  • Newbie
  • Plano  Premium Dispositivo  Moto g20 A alguns meses venho sofrendo com o problema do app parar de reproduzir as músicas, e reiniciando o app fazendo com que eu não consiga ouvir música ...
  • Vasil
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to turn off Shuffle mode as default for Google Clock and Android Auto integrations

PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid O, P My Question or IssueI am on a Premium subscription and I don't understand why Google Clock keeps playing my selected playlist in Shuffle Mode. Even after I dismiss the alarm, my ...

  • Regular
  • Plan Premium Country Australia Device Samsung S8 Operating System Android O, P   My Question or Issue I am on a Premium subscription and I don't understand why Google Clock keeps playi...
  • LiadanDeBarra
  • Casual Listener
  • 9454 Views
  • 19 replies
  • 11 likes
  • 9454 Views
  • 19 replies
  • 11 likes

Superuser Contribution I cannot turn off the recommended songs

I've been trying to do everything to get rid of the Spotify recommendations. I have my own Playlist that I want to listen and I'm absolutely not interested in any other suggestions. Can you please help me stop it or I have to unsubscribe and delete S...

  • Visitor
  • I've been trying to do everything to get rid of the Spotify recommendations. I have my own Playlist that I want to listen and I'm absolutely not interested in any other suggestions. Can you please he...
  • atilas
  • Visitor
  • 519 Views
  • 5 replies
  • 3 likes
  • 519 Views
  • 5 replies
  • 3 likes

Superuser Contribution App stories are buggy

PlanPremiumCountryCzechiaDeviceXiaomi Pad 6Operating SystemAndroid 13 My Question or Issue

  • Casual Listener
  • Plan Premium Country Czechia Device Xiaomi Pad 6 Operating System Android 13   My Question or Issue  
  • Susan_GP
  • Moderator
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Superuser Contribution Having trouble logging into new samsung galaxy s23

Hi, I just got a new phone and am unable to log into my account through the Spotify app. I have tried to log in using my credentials and with my Google account, none of them were successful. I keep getting "something went wrong, try again/ dismiss " ...

  • Visitor
  • Hi, I just got a new phone and am unable to log into my account through the Spotify app. I have tried to log in using my credentials and with my Google account, none of them were successful. I ke...
  • Elena
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pauses automatically *with a slow fadeout*

PlanPremiumCountryUSADevicePixel 4 XLOperating SystemAndroid 12 (Jan 5 2022 update) My Question or IssueOccasionally (once or twice a day at most), the currently playing music will slowly fade out to silence over a couple seconds and then pause. This...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 4 XL Operating System Android 12 (Jan 5 2022 update)   My Question or Issue Occasionally (once or twice a day at most), the currently playing musi...
  • Yordan
  • Moderator
  • 5200 Views
  • 5 replies
  • 0 likes
  • 5200 Views
  • 5 replies
  • 0 likes

Superuser Contribution Volume turns up to max by itself when song change

I have a POCO F2 Pro with android 12 and miui.eu 14.0.4 and a family membership. As others before me, the volume turns up to max when the song change, to back normal once I press any volume button.This happen a lot of times, sometimes 2/3 times in 10...

  • Regular
  • I have a POCO F2 Pro with android 12 and miui.eu 14.0.4 and a family membership.   As others before me, the volume turns up to max when the song change, to back normal once I press any volume ...
  • CrazyVolume
  • Visitor
  • 2674 Views
  • 9 replies
  • 0 likes
  • 2674 Views
  • 9 replies
  • 0 likes

Superuser Contribution Why can’t I access my premium audiobook hours?

I pay for a premium subscription. I can’t access audiobooks on my android but when I sign in on an iOS, I can listen!

  • Visitor
  • I pay for a premium subscription. I can’t access audiobooks on my android but when I sign in on an iOS, I can listen!
  • Vasil
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Simultaniously using Spotify on mobile (mother ) and table (child) with Family premium Abo does Not.

Hi, I have Family premium Abo and i created an Account for me and my daughter.but IT IS Not possible to listen to Spotify music on my mobile and on her Tablet simultaniously. PlanFamily premium aboCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pr...

  • Visitor
  • Hi, I have Family premium Abo and i created an Account for me and my daughter.but IT IS Not possible to listen to Spotify music on my mobile and on her Tablet simultaniously.   Plan Family pr...
  • Ivelina
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution The app keeps trying to play random songs when I'm listening to a playlist

When I first open the app and sometimes when I have already started playing a song from a playlist, the app will change to a random song in a random playlist from my library. I've gone through all my settings to make sure every kind of shuffle and au...

  • Visitor
  • When I first open the app and sometimes when I have already started playing a song from a playlist, the app will change to a random song in a random playlist from my library. I've gone through all my...
  • pfabulus
  • Visitor
  • 1446 Views
  • 4 replies
  • 0 likes
  • 1446 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify adding songs to 'Liked Songs' playlist that I didn't 'like'

I am using Premium. I have not found the exact issue, just round abouts and from 2017 and older. So the solutions don't help me.Samsung Galaxay S9Android PieApp version 8.5.21.754 * I listen to specific artists.* I 'like' their songs.* Those 'liked' ...

  • Visitor
  • I am using Premium. I have not found the exact issue, just round abouts and from 2017 and older. So the solutions don't help me. Samsung Galaxay S9 Android Pie App version 8.5.21.754   * I ...
  • elwenil360
  • Casual Listener
  • 16842 Views
  • 28 replies
  • 5 likes
  • 16842 Views
  • 28 replies
  • 5 likes

Superuser Contribution Liked Songs Unable to Load/ Selecting Songs in Playlists will not Load

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid v. 9Spotify Version8.8.94.577 My Question or IssueHey there,So my Spotify app will not load my liked songs playlist. It will will attempt to load it but gives an error message claimin...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 8 Operating System Android v. 9 Spotify Version 8.8.94.577   My Question or Issue Hey there, So my Spotify app will not load my liked ...
  • AlejaR
  • Moderator
  • 277 Views
  • 5 replies
  • 0 likes
  • Android
    bugs
    not loading songs
  • 277 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts play back speed too slow

Android 7.0 Since 1 or 2 weeks, I cannot listen to podcasts anymore: the playback speed is like 0.5 of the normal rate (really slow).Music streams fine.What can I do?

  • Casual Listener
  • Android 7.0   Since 1 or 2 weeks, I cannot listen to podcasts anymore: the playback speed is like 0.5 of the normal rate (really slow). Music streams fine. What can I do?  
  • Susan_GP
  • Moderator
  • 13922 Views
  • 8 replies
  • 0 likes
  • 13922 Views
  • 8 replies
  • 0 likes

Superuser Contribution Audio stuck in mono

PlanPremiumCountryIndonesia Device(Oppo A15)Operating System(Android 10) My Question or IssueMy Spotify audio output seems to be stuck in mono. I tried playing stereo test tracks and it's in mono even though I've turned it off in the settings.At firs...

  • Casual Listener
  • Plan Premium Country Indonesia  Device (Oppo A15) Operating System (Android 10)   My Question or Issue My Spotify audio output seems to be stuck in mono. I tried playing stereo te...
  • AlejaR
  • Moderator
  • 5156 Views
  • 9 replies
  • 0 likes
  • 5156 Views
  • 9 replies
  • 0 likes

Superuser Contribution Smart shuffle glitches "liked songs" playlist when there is no internet connection

DeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueWhen using Spotify in Airplane mode, if your "liked songs" playlist has the new smart shuffle on, clicking on a song is a no-op. There's no error, but nothing happens.Disabling smart...

  • Casual Listener
  • Device Google Pixel 4a Operating System Android 13   My Question or Issue When using Spotify in Airplane mode, if your "liked songs" playlist has the new smart shuffle on, clicking on a so...
  • Tabisch
  • Casual Listener
  • 901 Views
  • 7 replies
  • 0 likes
  • 901 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playing on Smartwatch can't disable.

PlanPremium Family CountryDenmarkDeviceMotorola G30, Android 12 and tested on OnePlus 6T with Android 11. Operating SystemMotorola G30, Android 12 My Question or Issue I got my kid a smartwatch for Christmas, and we use Spotify a lot, but it ONLY wan...

  • Casual Listener
  • Plan Premium Family  Country Denmark Device Motorola G30, Android 12 and tested on OnePlus 6T with Android 11.  Operating System Motorola G30, Android 12    My Question o...
  • MihailY
  • Moderator
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ Stuck In Time

PlanPremium DuoCountryCanadaDeviceSamsung S22Operating SystemAndroid 14 My Question or IssueAI DJ is completely stuck. Every day this week I was greeted and told it was Tuesday before being shown the same half dozen set of songs before I just went ba...

  • Casual Listener
  • Plan Premium Duo Country Canada Device Samsung S22 Operating System Android 14   My Question or Issue AI DJ is completely stuck. Every day this week I was greeted and told it was Tuesd...
  • Maria
  • Moderator
  • 288 Views
  • 3 replies
  • 1 likes
  • 288 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Is this legal to use third party extension for “Spotify Speed playback”

Hi, I want to confirm that is Can I use third party extension for control playback speed, because I want to play music fast or slow ? Anyone can confirm that its against Spotify terms? Or we can use?

  • Music Fan
  • Hi,    I want to confirm that is    ▪️ Can I use third party extension for control playback speed, because I want to play music fast or slow ?    Anyone can confir...
  • Maria
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Música compartilhada no story sem som e capa de fundo

Olá! Estou com um problema no compartilhamento de músicas diretamente do meu app Spotify para os stories do Instagram, não sai o som da música nem a capa de fundo. Já tentei de tudo, desinstalar o app Instagram, Spotify e até reiniciar o aparelho. Na...

  • Visitor
  • Olá! Estou com um problema no compartilhamento de músicas diretamente do meu app Spotify para os stories do Instagram, não sai o som da música nem a capa de fundo. Já tentei de tudo, desinstalar o ap...
  • _44z2p2i4-g3t
  • Newbie
  • 2337 Views
  • 2 replies
  • 0 likes
  • 2337 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback slider in music is not working but works in podcast.

Since the recent update, the playback slider isn't working. Usually we could drag and choose the time point of interest to listen or when a specific lyric is tapped it starts playing from that point. But now both of these are completely unresponsive....

  • Visitor
  • Since the recent update, the playback slider isn't working. Usually we could drag and choose the time point of interest to listen or when a specific lyric is tapped it starts playing from that point....
  • Uvraj
  • Visitor
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes