Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Download albums don't open

PlanPremiumCountryKenyaDeviceOppo Reno 5FOperating SystemAndroid 13 My IssueSome of my downloaded albums and playlists won't open while I'm in offline mode. The app just loads for like a minute or so and turns black. It's also been very slow to open ...

  • Regular
  • Plan Premium Country Kenya Device Oppo Reno 5F Operating System Android 13   My Issue Some of my downloaded albums and playlists won't open while I'm in offline mode. The app just load...
  • Amayy
  • Spotify Star
  • 992 Views
  • 8 replies
  • 1 likes
  • 992 Views
  • 8 replies
  • 1 likes

Spotify se detiene

Se detiene la reproduccion en cualquier momento, si tengo el celular bloqueado o lo estoy utilizando. Ya probe borrando el cache y los datos, desinstalar la app de spotify, revise ahorro de datos y bateria, el uso en segundo plano y nada de eso resol...

  • Visitor
  • Se detiene la reproduccion en cualquier momento, si tengo el celular bloqueado o lo estoy utilizando. Ya probe borrando el cache y los datos, desinstalar la app de spotify, revise ahorro de datos y b...
  • osornios
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Spotify app seems to freeze upon launching it

Spoiler (Highlight to read)This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch it, it freezes on the gre...

  • Visitor
  • This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch i...
  • OscarDC
  • Moderator
  • 341 Views
  • 1 replies
  • 1 likes
  • 341 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Issue playing album on repeat

When playing an album on repeat once the first play through is complete only the first and last song are repeated PlanPremiumCountryUKDeviceOneplus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • When playing an album on repeat once the first play through is complete only the first and last song are repeated  Plan Premium Country UK Device Oneplus 6 Operating System (iOS 10, Andr...
  • Susan_GP
  • Moderator
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Can't play songs when set to offline

This has been going on for the last couple of weeks. When trying to play on offline there are no songs and it just keeps loading. Even when switching back to online and redownloading songs and going back offline. After reopening the app, it has this ...

  • Casual Listener
  • This has been going on for the last couple of weeks. When trying to play on offline there are no songs and it just keeps loading. Even when switching back to online and redownloading songs and going ...
  • Amayy
  • Spotify Star
  • 381 Views
  • 3 replies
  • 1 likes
  • 381 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mi teléfono se pone en modo seguro cuando uso spotify.

Cuando reproduzco una canción mi teléfono se pone en modo seguro, eh estado viendo y a varía gente le pasa lo mismo, ojalá me den una solución porque pago mes a mes y no es justo.

  • Newbie
  • Cuando reproduzco una canción mi teléfono se pone en modo seguro, eh estado viendo y a varía gente le pasa lo mismo, ojalá me den una solución porque pago mes a mes y no es justo.
  • Kiril
  • Moderator
  • 408 Views
  • 1 replies
  • 2 likes
  • 408 Views
  • 1 replies
  • 2 likes

Superuser Contribution Wrong song showing on the lockscreen & dropdown menu widget

I've had this issue for about 5 days, sometimes when i change song the last song before changing gets stuck on the widget, the cotrols do work and the play time bar too

  • Visitor
  • I've had this issue for about 5 days, sometimes when i change song the last song before changing gets stuck on the widget, the cotrols do work and the play time bar too
  • aussyluk
  • Casual Listener
  • 544 Views
  • 6 replies
  • 8 likes
  • 544 Views
  • 6 replies
  • 8 likes

Superuser Contribution Wrong song showing on Notification Bar

PlanPremium DeviceGoogle Pixel 4Operating SystemAndroid 11 / 12 My Question or IssueI've had this issue for 3 or 4 weeks, the song showing on the notification bar is different from the one playing (see screenshots).I have to restart the app for the r...

  • Newbie
  • Plan Premium   Device Google Pixel 4 Operating System Android 11 / 12    My Question or Issue I've had this issue for 3 or 4 weeks, the song showing on the notification bar is...
  • Maria
  • Moderator
  • 8168 Views
  • 4 replies
  • 4 likes
  • 8168 Views
  • 4 replies
  • 4 likes

Superuser Contribution How can i fix my spotify display bar?

My spotify display bar (which displays which song is playing, is right under the notification bar on Android) is stuck on one sone. And it shows a different slide additionally whenever i play a new song (sorry if that's too confusing)

  • Visitor
  • My spotify display bar (which displays which song is playing, is right under the notification bar on Android) is stuck on one sone. And it shows a different slide additionally whenever i play a new s...
  • MihailY
  • Moderator
  • 2834 Views
  • 16 replies
  • 0 likes
  • 2834 Views
  • 16 replies
  • 0 likes

Superuser Contribution “Liked songs” on android auto stuck on “loading Content”

I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception. The “liked songs” playlist just says “loading content”. I’ve let it sit for 30 minutes, and nothin...

  • Regular
  • I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception.   The “liked songs” playlist just says “...
  • TizzyAPunkt
  • Casual Listener
  • 2076 Views
  • 14 replies
  • 0 likes
  • 2076 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify isn't playing on mobile data on android. It will only play on Wifi.

Spotify will not play any music or podcasts on android devices while being on mobile data. It will only play correctly on wifi. I've cleared my cache through the app, restarted the app, and deleted and reinstalled the app and the problem still isn't ...

  • Visitor
  • Spotify will not play any music or podcasts on android devices while being on mobile data. It will only play correctly on wifi. I've cleared my cache through the app, restarted the app, and deleted a...
  • Joan
  • Moderator
  • 484 Views
  • 7 replies
  • 3 likes
  • 484 Views
  • 7 replies
  • 3 likes

Superuser Contribution Queue line up not in the order I put them in and shuffles when I move them

I have a specific order I put songs into my queue, before the update I could add 6 songs and then look in the queue to find them in the order that I added it. Now, when I add those songs they are reversed or shuffled around in the queue list. Also, l...

  • Visitor
  • I have a specific order I put songs into my queue, before the update I could add 6 songs and then look in the queue to find them in the order that I added it. Now, when I add those songs they are rev...
  • funkycolours
  • Regular
  • 1032 Views
  • 20 replies
  • 0 likes
  • 1032 Views
  • 20 replies
  • 0 likes

Superuser Contribution Cannot play spotify on 2 devices at the same time anymore

I used to be connect and play a same songs in 2 headsets at the same time (So I and my partner can enjoy our own headset of choice). But lately whenever my phone (S22 Ultra) connect to 2 Bluetooth headsets at the same time, Spotify will only play mus...

  • Visitor
  • I used to be connect and play a same songs in 2 headsets at the same time (So I and my partner can enjoy our own headset of choice). But lately whenever my phone (S22 Ultra) connect to 2 Bluetooth he...
  • Novy
  • Moderator
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Galaxy Flip 5 Cover Screen Behaviour Changed [Working in Old Version - 8.8.80.599]

The behaviour of Spotify on the small screen on the flip 5 has been changed recently, and due to this I have lost a lot of useful functionality like shuffle, lyrics, view queue, etc.This was all fine when the phone first released and the app just sca...

Screenshot_20231130_201702_CoverScreen.jpg
  • Music Fan
  • The behaviour of Spotify on the small screen on the flip 5 has been changed recently, and due to this I have lost a lot of useful functionality like shuffle, lyrics, view queue, etc. This was all fi...
  • Yordan
  • Moderator
  • 3692 Views
  • 30 replies
  • 2 likes
  • 3692 Views
  • 30 replies
  • 2 likes

Solved!!Superuser Contribution Can't see songs in albums

PlanFreeCountryCanadaDeviceAndroid A20 My Question or IssueHello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text doesn’t open anything or react in any way. Playlists give me a preview optio...

  • Casual Listener
  • Plan Free Country Canada Device Android A20   My Question or Issue Hello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text does...
  • o0dxb7dn29140lzcvu1e
  • Visitor
  • 7441 Views
  • 6 replies
  • 0 likes
  • 7441 Views
  • 6 replies
  • 0 likes

How to remove a song from liked songs.

I am trying to remove songs from liked songs

  • Casual Listener
  • I am trying to remove songs from liked songs
  • AdamDamon
  • Spotify Star
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Downloads on SD card gets deleted after reeboot

PlanPremiumCountry DeviceGalaxy A52 Operating SystemAndroid 12 My Question or IssueSpotify Downloads on SD card gets deleted after reeboot or phone startupThe spotify storage is changed automatically from SD card to the device storageAnd I have to re...

  • Regular
  • Plan Premium Country   Device Galaxy A52  Operating System Android 12    My Question or Issue Spotify Downloads on SD card gets deleted after reeboot or phone startup T...
  • vaajy
  • Roadie
  • 2008 Views
  • 11 replies
  • 1 likes
  • 2008 Views
  • 11 replies
  • 1 likes

Album art no longer showing in Widget

PlanPremiumCountryUSADeviceSamsung Galaxy S24+Operating SystemAndroid 14 My Question or IssueI am using a 3rd party media player widget by Stellio Soft and recently the album art stopped showing for Spotify. There has been no issues up until 3/9 and ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S24+ Operating System Android 14   My Question or Issue I am using a 3rd party media player widget by Stellio Soft and recently the album...
  • GoldSpoon
  • Casual Listener
  • 556 Views
  • 2 replies
  • 0 likes
  • 556 Views
  • 2 replies
  • 0 likes

Skipping playback

Playback has been skipping for the past several weeks as if it were a scratched CD - it makes no difference if I'm on WiFi, mobile network, downloaded or streaming. Starts off OK then starts skipping getting progressively worse. I've deleted cache an...

  • Casual Listener
  • Playback has been skipping for the past several weeks as if it were a scratched CD - it makes no difference if I'm on WiFi, mobile network, downloaded or streaming. Starts off OK then starts skipping...
  • Sdetray
  • Casual Listener
  • 641 Views
  • 3 replies
  • 2 likes
  • 641 Views
  • 3 replies
  • 2 likes

Superuser Contribution Don't see option to download to SD card

I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download songs to my SD card. It doesn't even show up as an...

  • Newbie
  • I opened the app this morning and all of my downloaded songs were gone. This is no big deal, it happens every once in a while, but when I went to check my storage, I didn't see the option to download...
  • Susan_GP
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes