Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been Removed'
On Android, click the + and select AI Playlist. Enter my prompt, select + an - on a few tracks, refine it with more prompts etc. But when I click Create the screen changes to 'This Content has been R...
Casual Listener
972 Views
2 replies
0 likes
Every morning at 0810 spotify turns on and starts playing " I Got Love" by MiyaGi and Endspiel. Deleted spotify for a week off my phone and during that time it was fine. Installed spotify back and the next morning it started playing again. Dont have ...
Every morning at 0810 spotify turns on and starts playing " I Got Love" by MiyaGi and Endspiel. Deleted spotify for a week off my phone and during that time it was fine. Installed spotify back and th...
Not applicable
1731 Views
4 replies
0 likes
PlanFree/PremiumCountryGermanyDeviceXiaomi 12 ProOperating SystemAndroid 13 My Question or IssueThe play / pause button as well es the progress bar is missing, the only buttons available on the lockscreen are shuffle / like / devices.I tried all the ...
Plan Free/Premium Country Germany Device Xiaomi 12 Pro Operating System Android 13 My Question or Issue The play / pause button as well es the progress bar is missing, the only...
Visitor
6440 Views
22 replies
1 likes
Details:--------PlanPremiumCountryUKDeviceXiaomi Poco F3Operating SystemAndroid 12 My Question or IssueSo, I see that several other people have mentioned this issue on various forums, including here, over the years but I don't think a very clear solu...
Details: -------- Plan Premium Country UK Device Xiaomi Poco F3 Operating System Android 12 My Question or Issue So, I see that several other people have mentioned this issue on va...
Visitor
2052 Views
3 replies
1 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy J3 VOperating System? My Question or IssueI am trying to listen to Spotify using my phone and it doesn't work the same way it does on a laptop. There are multiple things that are messing up or maybe that...
Plan Free/Premium Country USA Device Samsung Galaxy J3 V Operating System ? My Question or Issue I am trying to listen to Spotify using my phone and it doesn't work the same ...
Moderator
2619 Views
1 replies
0 likes
My Question or IssueAfter months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems to be impossible to buy it! Does anyone have any idea...
My Question or Issue After months wrestling with Sonos's obtuse interface with poor Spotify support, I discovered Gramofon as a remarkably cheap alternative with excellent reviews. However it seems ...
Regular
5257 Views
5 replies
0 likes
After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds.Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleting cache and data, reinstall. After data delete, I pass...
After update to 8.9.70.556 the app crash on load, only shows logo and after that black screen for couple of seconds. Android is 8.1 on car multimedia sp9853i_1h10_vmm I tried device reboot, deleti...
Casual Listener
1423 Views
6 replies
0 likes
PlanPremiumCountry DeviceMotorola 2022 5g stylusOperating SystemAndroid Oreo My Question or IssueI have notifications set for my followed podcasts, as well as checking my Spotify regularly through the day on days I know an episode is due. However, th...
Plan Premium Country Device Motorola 2022 5g stylus Operating System Android Oreo My Question or Issue I have notifications set for my followed podcasts, as well ...
Moderator
364 Views
1 replies
0 likes
There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this bug.
There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this...
Moderator
508 Views
3 replies
1 likes
Plan _ PremiumFree/PremiumCountry _ Finland Device _ Samsung Galaxy A32 5GOperating SystemAndroid 13, with Samsung One UI 5.1 running as wellMy Question or IssueCan't be the only user who is having tons of problems with longer playlists. I put lots o...
Plan _ Premium Free/Premium Country _ Finland Device _ Samsung Galaxy A32 5G Operating System Android 13, with Samsung One UI 5.1 running as well My Question or Issue Can't be th...
387 Views
0 replies
0 likes
PlanPremiumCountryUSA DevicePixel 7 ProOperating SystemAndroid 15 My Question or IssueMy Spotify slows down overtime. Over the span of about 30 minutes to an hour the app gets slower. Every function you can think of gets slower. I have about 600 song...
Plan Premium Country USA Device Pixel 7 Pro Operating System Android 15 My Question or Issue My Spotify slows down overtime. Over the span of about 30 minutes to an hour the ...
Moderator
300 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S21 FE 5GOperating SystemAndroid 14 - One UI 6.1 The Android Auto app crashes frequently for the last few month to the point where it sometimes recovers itself from the gray screen, but sometimes needs a ...
Plan Premium Country Germany Device Samsung Galaxy S21 FE 5G Operating System Android 14 - One UI 6.1 The Android Auto app crashes frequently for the last few month to the point where...
Moderator
485 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceS21 FEOperating SystemAndroid and Windows 11 My Question or IssueSound Capsule showing wrong listening time and not updating
Plan Premium Country Brazil Device S21 FE Operating System Android and Windows 11 My Question or Issue Sound Capsule showing wrong listening time and not updating
Moderator
387 Views
1 replies
0 likes
It's absolutely ridiculous, you need to press several buttons to remove a song regularly, this was done specifically to prevent this issue, but it's still one click on the lock screen which leads to me constantly losing songs because I'll knock the b...
It's absolutely ridiculous, you need to press several buttons to remove a song regularly, this was done specifically to prevent this issue, but it's still one click on the lock screen which leads to ...
Visitor
508 Views
1 replies
3 likes
PlanFree until I fix the issueCountryCzechiaDeviceLG G7Operating SystemAndroid 9Spotify version8.5.65.852 My Question or IssueSpotify won't stop playing when connected to the car stereo via bluetooth (Ford Focus 2009 Sony CD player, the newer one). 1...
Plan Free until I fix the issue Country Czechia Device LG G7 Operating System Android 9 Spotify version 8.5.65.852 My Question or Issue Spotify won't stop playing when connected to...
Visitor
2741 Views
4 replies
2 likes
I am trying to transport my playlist of thousands of songs gathered over many years into my 'liked songs' playlist so that i can use the select for genre function. Preferably without having to go through individually and 'like' them!
I am trying to transport my playlist of thousands of songs gathered over many years into my 'liked songs' playlist so that i can use the select for genre function. Preferably without having to go thr...
Visitor
651 Views
2 replies
0 likes
Hello everyone, Sometimes when I listen to music with a headphone, with cable and no fancy control buttons, the music stops for a moment and a voice tells me what time it is. I generally have Google assistant turned of and no app does something like ...
Hello everyone, Sometimes when I listen to music with a headphone, with cable and no fancy control buttons, the music stops for a moment and a voice tells me what time it is. I generally hav...
Moderator
2485 Views
5 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy S24 UltraOperating SystemAndroid 14 My Question or IssueWhenever i disconnect my phone from Android Auto and open the app on the phone it automatically resumes playing. If i dont open the app it wont resume. On...
Plan Premium Country Device Samsung Galaxy S24 Ultra Operating System Android 14 My Question or Issue Whenever i disconnect my phone from Android Auto and open the app...
Moderator
734 Views
1 replies
0 likes
If I skip twice in very short succession the player minimizes instead of skipping the second time.The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but instead of going to the next song it minimizes the player...
If I skip twice in very short succession the player minimizes instead of skipping the second time. The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but in...
Moderator
387 Views
1 replies
0 likes
There are telephone messages in Local Files. There is no option to delete.
There are telephone messages in Local Files. There is no option to delete.
Spotify Star
322 Views
1 replies
1 likes
