Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6164 Views

0 replies

7 likes

  • 6164 Views
  • 0 replies
  • 7 likes

Superuser Contribution Doesnt play any podcast, music play without problem

Plan PremiumCountry GermanyDevice Samsung Galaxy Tab S5eOperating System Android 11 Spotify does not play any podcast, even if i locally downladed it.Any music plays without problems.I de- and reinstalled, I emptied cache and downloads, but still it ...

Newbie

Plan Premium Country Germany Device Samsung Galaxy Tab S5e Operating System Android 11   Spotify does not play any podcast, even if i locally downladed it. Any music plays without proble...

Ivelina

Moderator

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Empty playlists

My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs Plan Premium Country Nigeria Device Pixel 6a Operating System Android 14

Visitor

My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs   Plan   Premium   Country   Nigeria  &...

Noah

Spotify Star

837 Views

1 replies

3 likes

  • 837 Views
  • 1 replies
  • 3 likes

Superuser Contribution Music isn't available

I can access to my account but all music isn't working and all playlists are empty.

Newbie

I can access to my account but all music isn't working and all playlists are empty.

Yordan

Moderator

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fix a bug "business et Tech" category

hello,In the French version of your apps (both Android and Playstore), in the podcasts library, the link behind the "Business et Tech" category is broken. Could be a nice thing to fix.

Visitor

hello, In the French version of your apps (both Android and Playstore), in the podcasts library, the link behind the "Business et Tech" category is broken.  Could be a nice thing to fix. 

Yordan

Moderator

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Spotify doesn't stop playing music when I play a video/audio on other apps

PlanPremiumCountryMoroccoDeviceXiaomi Redmi note 8 pro Operating SystemAndroid 11 My Question or IssueSpotify doesn't stop playing music when I play a video/audio on other apps or when making calls.

Casual Listener

  Plan Premium Country Morocco Device Xiaomi Redmi note 8 pro  Operating System Android 11   My Question or Issue Spotify doesn't stop playing music when I play a video/audi...

Bittencourt

Spotify Star

1307 Views

3 replies

1 likes

  • 1307 Views
  • 3 replies
  • 1 likes

Superuser Contribution Keeps pausing when going from a song to a podcast (and vice versa)

For some reason if I'm listening to a playlist with both podcasts and music in it (i.e. my Daily Drive), whenever Spotify transitions from playing a song to a podcast, it just paused at the start of the podcast (and the same from podcasts to songs).I...

Newbie

For some reason if I'm listening to a playlist with both podcasts and music in it (i.e. my Daily Drive), whenever Spotify transitions from playing a song to a podcast, it just paused at the start of ...

Maria

Moderator

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are podcast episodes muting at beginning of next episode?

I have a problem for several weeks. I am listening to any podcast and when an episode finishes and moves on to the next episode it is playing, but appears muted. My temporary fix is to hit the 15 second fast forward button and then the sounds comes t...

Visitor

I have a problem for several weeks. I am listening to any podcast and when an episode finishes and moves on to the next episode it is playing, but appears muted. My temporary fix is to hit the 15 sec...

Maria

Moderator

2513 Views

14 replies

1 likes

  • 2513 Views
  • 14 replies
  • 1 likes

App crashing and restarting song

The app keeps crashing and halting play mid song and restarting it.

Visitor

The app keeps crashing and halting play mid song and restarting it.

Bittencourt

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Albums do not load

PlanPremiumCountrySpain DeviceSony Xperia XZ1 CompactOperating SystemAndroid 9 My Question or IssueAlbums do not load tapping on the album cover.I have tried solutions given in old threads for this problem:Clean the cache and the app data from the ap...

Regular

Plan Premium Country Spain   Device Sony Xperia XZ1 Compact Operating System Android 9   My Question or Issue Albums do not load tapping on the album cover. I have tried solutio...

Yordan

Moderator

2966 Views

9 replies

1 likes

  • 2966 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Where did offline mode go?

I don't have premium currently, and offline mode is gone. I used offline mode because for some reason downloaded podcasts would stream and eat data anyway. Was offline mode a premium feature? If yes, does that mean that now downloaded podcasts won't ...

Newbie

I don't have premium currently, and offline mode is gone. I used offline mode because for some reason downloaded podcasts would stream and eat data anyway. Was offline mode a premium feature? If yes,...

Rockie1215

Visitor

27952 Views

13 replies

0 likes

  • 27952 Views
  • 13 replies
  • 0 likes

Superuser Contribution Bir sorun oluştu yazısıyla karşılaşmak ve oturum açamamak.

Telefonumda internet açık olmasına rağmen ve Spotify uygulamasındaki "çevrimdışı dinleme" özelliği kapalı olmasına rağmen " şu an çevrimdışı modda" uyarıları aldım. Önbelleği temizledim uygulamadan ve telefondan ama sorun geçmedi. İnterneti kapatıp, ...

Visitor

Telefonumda internet açık olmasına rağmen ve Spotify uygulamasındaki "çevrimdışı dinleme" özelliği kapalı olmasına rağmen " şu an çevrimdışı modda" uyarıları aldım. Önbelleği temizledim uygulamadan v...

MartinT

Spotify Legend

6012 Views

1 replies

0 likes

  • 6012 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to play songs from one artist only in a playlist?

Version: AndroidThis is still not resolved by Spotify devs. Use-case: I want to play songs from one particular artist but only the songs that are on one of my playlists. E.g. I have a playlist 90s-00s Rock, I have artist all the way from Blink to Met...

Newbie

Version: Android This is still not resolved by Spotify devs.  Use-case: I want to play songs from one particular artist but only the songs that are on one of my playlists. E.g. I have a pl...

Vasil

Moderator

2168 Views

1 replies

1 likes

  • 2168 Views
  • 1 replies
  • 1 likes

Superuser Contribution Disable recommendations in your favorite songs playlist

Hello, I have a problem in my playlist with my favorite songs that there are recommended songs and this is terribly annoying, how can I turn this off?

Newbie

Hello, I have a problem in my playlist with my favorite songs that there are recommended songs and this is terribly annoying, how can I turn this off?

Ivelina

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Al estar reproduciendo una playlist en ki celular (samsung s 23 ultra)

O en mi tablet (samsung galaxy tab s 8 ultra) se interrumpe la reproducción y tengo que darle "play", para reiniciarla. Cómo puedo reparar esto

Visitor

O en mi tablet (samsung galaxy tab s 8 ultra) se interrumpe la reproducción y tengo que darle "play", para reiniciarla. Cómo puedo reparar esto

Susan_GP

Moderator

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dowload option not showing

When I go on song options, I am not seeing an option to download.what to do

Visitor

When I go on song options, I am not seeing an option to download.what to do

buckyrov

Visitor

2441 Views

2 replies

0 likes

  • 2441 Views
  • 2 replies
  • 0 likes

Superuser Contribution All my downloaded songs, playlists and albums are gone on my Android phone

All of my Spotify songs, albums and playlists that I downloaded are gone and I don't know what happened.Yesterday (March 24, 2024), I had all my Spotify downloaded songs, playlists and albums here. But today (March 25, 2024), all my Spotify downloade...

Roadie

All of my Spotify songs, albums and playlists that I downloaded are gone and I don't know what happened. Yesterday (March 24, 2024), I had all my Spotify downloaded songs, playlists and albums here....

Ivelina

Moderator

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Cómo recuperar mi música en un dispositivo nuevo?

Inicié sesión en un dispositivo nuevo y mis playlists y mis me gusta no están por fa ayudaaa!!

Visitor

Inicié sesión en un dispositivo nuevo y mis playlists y mis me gusta no están 😭😭😭 por fa ayudaaa!!

Anyk17

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me desactiva automáticamente la opción sin pausas

Cuando escucho música siempre tengo la opción "sin pausas" activada pero de la nada se desactiva, es incómodo.

Visitor

Cuando escucho música siempre tengo la opción "sin pausas" activada pero de la nada se desactiva, es incómodo.

MartinT

Spotify Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes