Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32844 Views
  • 62 replies
  • 25 likes
  • 32844 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872714 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872714 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25227 Views
  • 3 replies
  • 0 likes
  • 25227 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify radio not sticking to order

When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playlist created. In addition, If I am listening on the S...

  • Newbie
  • When I select a song in the android app (Samsung S10), I choose go to song radia. The radio then comes up with a list of songs. As I play the list, random songs are played and not those in the playli...
  • Joan
  • Moderator
  • 417 Views
  • 7 replies
  • 0 likes
  • 417 Views
  • 7 replies
  • 0 likes

Superuser Contribution Download songs

How to download songs for offline listening

  • Visitor
  • How to download songs for offline listening
  • Sohaibahmadu
  • Music Fan
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Solved!! My Spotify crash when I try to use search button

Hope everyone will bhe fine. When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed the app and download new one but same situation. Anybody know the...

  • Music Fan
  • Hope everyone will bhe fine.    When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed...
  • Sohaibahmadu
  • Music Fan
  • 156 Views
  • 1 replies
  • 0 likes
  • Android App Crash
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waze Auto Start Popup

PlanFamilyCountryUSA DeviceSamsung Galaxy Note 10+Operating SystemAndroid 12 My Question or IssueFor months every time I open Spotify on my phone, Waze pops up at the top of the screen and most of the time it also opens completely in a new screen. I ...

  • Casual Listener
  •   Plan Family Country USA   Device Samsung Galaxy Note 10+ Operating System Android 12   My Question or Issue For months every time I open Spotify on my phone, Waze pops up...
  • Wordview
  • Newbie
  • 2545 Views
  • 10 replies
  • 2 likes
  • 2545 Views
  • 10 replies
  • 2 likes

Superuser Contribution Login failed when trying this from Xoro HMT 200

PlanSpotify Premium FamilyCountryGermanyDeviceXoro HMT 200Operating SystemAndroid 4.4.2 My Question or IssueI have not been able to log in to Spotify for several weeks. The error message is: Spotify Premium Account required.
I have one. However, I hav...

  • Casual Listener
  •   Plan Spotify Premium Family Country Germany Device Xoro HMT 200 Operating System Android 4.4.2   My Question or Issue I have not been able to log in to Spotify for several week...
  • mrcfba
  • Visitor
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Superuser Contribution Automatically logged onto an account not belonging to me.

PlanPremiumCountrySwedenDeviceSamsung Galaxy Z Flip 5Operating SystemAndroid Tiramisu (version 13). My Question or IssueDownloaded and opened Spotify on my newly acquired phone. To my surprise I didn't need to log in, but was already logged in on an ...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy Z Flip 5 Operating System Android Tiramisu (version 13).   My Question or Issue Downloaded and opened Spotify on my newly acquired ph...
  • Elena
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock Screen Now Playing Cover Art Incorrect (Android)

PlanPremiumCountryUSAOperating SystemAndroid 12My Question or IssueThe Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the song it played previously. I have tried reinstalling Spoitfy mul...

  • Visitor
  • Plan Premium Country USA Operating System Android 12 My Question or Issue The Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the...
  • Elena
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Movie songs

I searched the movie soundtracks for rio and madagacasr 2 but the travelling song and hot wings dont appear why?

  • Newbie
  • I searched the movie soundtracks for rio and madagacasr 2 but the travelling song and hot wings dont appear why?
  • josands
  • Newbie
  • 1353 Views
  • 3 replies
  • 0 likes
  • Movie songs
  • 1353 Views
  • 3 replies
  • 0 likes

Update question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue After the last update which I really didn't like I have turned off auto updates... however I...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Volume issue with Bose SoundTouch

PlanPremiumCountryFinlandDeviceOnePlus 7 Pro Operating SystemAndroid 10 My Question or IssueI am facing volume adjusting issue when I have played music from Spotify with my Bose SoundTouch 20 speaker using Bose soundtouch app, and then later playing ...

  • Visitor
  • Plan Premium Country Finland Device OnePlus 7 Pro  Operating System Android 10   My Question or Issue I am facing volume adjusting issue when I have played music from Spotify with...
  • listener6000
  • Visitor
  • 2342 Views
  • 3 replies
  • 4 likes
  • 2342 Views
  • 3 replies
  • 4 likes

Superuser Contribution Foreign language ads on Spotify

PlanFreeCountryFinland DeviceOnePlus 8TOperating SystemAndroid 13 My Question or Issue I've been getting Spanish ads every now and then on my device. Mostly it's correctly in Finnish, but every maybe four or five ad breaks are suddenly Spanish. (the ...

  • Newbie
  • Plan Free Country Finland  Device OnePlus 8T Operating System Android 13   My Question or Issue   I've been getting Spanish ads every now and then on my device. Mostly it's ...
  • PeruSpot
  • Casual Listener
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Why are my canvas blocked. I can't find where to turned it on.

I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.

  • Visitor
  • I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Offline mode toggle in android pull down menu is missing

As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way to change to offline mode for a brief periode (e.g. When someone at home started listening Spotify on Google home or when on a train...

  • Regular
  • As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way  to change to offline mode for a brief periode (e.g. When someone at home st...
  • Mathewjg01
  • Visitor
  • 19862 Views
  • 46 replies
  • 70 likes
  • Android
    button
  • 19862 Views
  • 46 replies
  • 70 likes

Superuser Contribution Spotify stops playing abruptly

For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abruptly. When I open the app again to pick up where th...

  • Visitor
  • For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abru...
  • Yordan
  • Moderator
  • 3114 Views
  • 4 replies
  • 1 likes
  • 3114 Views
  • 4 replies
  • 1 likes

Superuser Contribution Gapless Playback broken on Android but not PC

PlanPremiumCountryUSADeviceSamsung Note 8 / Windows ComputersOperating SystemAndroid / Windows My Question or IssueMy Spotify on phone is having this issue (its always had it, but its just finally started to really annoy me) Basically Gapless playbac...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note 8 / Windows Computers Operating System Android / Windows   My Question or Issue My Spotify on phone is having this issue (its always had it...
  • Yordan
  • Moderator
  • 495 Views
  • 4 replies
  • 0 likes
  • 495 Views
  • 4 replies
  • 0 likes

Superuser Contribution Volume spike when using equilizer

PlanPremiumCountryNetherlands DeviceXiaomi Redmi Note 10 proOperating SystemAndroid 13/MIUI 14 My Question or IssueWhen using the equilizer volume spikes occur that turn my volume max until I hit one of the volume buttons, then it returns to the orig...

  • Visitor
  • Plan Premium Country Netherlands  Device Xiaomi Redmi Note 10 pro Operating System Android 13/MIUI 14   My Question or Issue When using the equilizer volume spikes occur that turn...
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Bluetooth control

PlanPremiumCountryAmericaDevicePixel 7 proOperating SystemAndroidStarting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seconds. Also, when I single click it would normally pause with my beat...

  • Visitor
  • Plan Premium Country America Device Pixel 7 pro Operating System Android Starting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seco...
  • MihailY
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Connect to Internet

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 FE 5G Hello, For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite the fact my connection is fine and all other apps work. This is the case for both wifi...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S20 FE 5G   Hello,   For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite...
  • Lyubka
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Easily delete/remove song from playlist

Plan: PremiumCountry: USOperating System: Android I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove from Playlist" option not available when I select the three dots? Th...

  • Music Fan
  • Plan: Premium Country: US Operating System: Android   I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove...
  • Jms7777
  • Regular
  • 2308 Views
  • 15 replies
  • 2 likes
  • 2308 Views
  • 15 replies
  • 2 likes

Superuser Contribution Podcasts playlist playing suggested songs after each podcast

PlanFreeCountryUSDevicePixel 6aOperating SystemAndroid 14 with October 5, 2023 security update Spotify version 8.8.82.634 I have a playlist I add only podcasts to, and it has recently started jumping to a *suggested song* after playing a podcast, rat...

  • Music Fan
  • Plan Free Country US Device Pixel 6a Operating System Android 14 with October 5, 2023 security update   Spotify version 8.8.82.634   I have a playlist I add only podcasts to, and...
  • mmortal03
  • Music Fan
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes