Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGermanyDeviceSamsung SM-M315F/DSNOperating SystemAndroid 12 My Question or IssueIf you use smart shuffle in your favourite songlist (all sounds are downloaded) without an internet connection, all songs are unplayable or play with a ...
Plan Premium Country Germany Device Samsung SM-M315F/DSN Operating System Android 12 My Question or Issue If you use smart shuffle in your favourite songlist (all sounds are download...
Newbie
854 Views
2 replies
2 likes
I have new devices I need to add offline, I need to delete all off line devices.
I have new devices I need to add offline, I need to delete all off line devices.
Moderator
441 Views
1 replies
0 likes
I need to hear music like now
I need to hear music like now
Moderator
349 Views
1 replies
0 likes
Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but the sorting functions don't serve me completely as i would like to sort my albums by release dat...
Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but ...
Regular
11090 Views
7 replies
36 likes
PlanPremium CountryCanada DeviceGalaxy Z Fold 5, Galaxy Tab S8+, Windows PCOperating System(Android 14 OneUI 6.1, Windows 11 N) My Question or IssueIt seems that a recent and previously "Fixed" bug has come back. When setting songs to repeat one, son...
Plan Premium Country Canada Device Galaxy Z Fold 5, Galaxy Tab S8+, Windows PC Operating System (Android 14 OneUI 6.1, Windows 11 N) My Question or Issue It seems that...
Moderator
6817 Views
29 replies
4 likes
Plan - Premium YearlyCountry - India Device - Resmi K20Operating System - Android 10 My Question or IssueLyrics have been added to Spotify according to [this](https://support.spotify.com/us/using_spotify/features/can-i-see-lyrics-on-spotify/) page on...
Plan - Premium Yearly Country - India Device - Resmi K20 Operating System - Android 10 My Question or Issue Lyrics have been added to Spotify according to [this](https://...
Visitor
799 Views
2 replies
1 likes
If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played
If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played
Not applicable
1270 Views
3 replies
0 likes
have tried everything others hasve suggested but nothing has fixed the issue
have tried everything others hasve suggested but nothing has fixed the issue
Moderator
271 Views
1 replies
0 likes
Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual.Só que eu quero continuar com o plano duo.
Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual. Só que eu quero continuar com o plano duo.
Moderator
287 Views
1 replies
0 likes
I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change in quality. Need help please. Wondering what's the p...
I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change i...
256 Views
0 replies
0 likes
When I'm offline I can't play all music I've already downloaded
When I'm offline I can't play all music I've already downloaded
Moderator
290 Views
1 replies
0 likes
I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is interfering ever since a 9/21/23 Spotify application ...
I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is in...
Casual Listener
3104 Views
19 replies
2 likes
The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine
The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine
Spotify Star
225 Views
1 replies
0 likes
When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...
When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...
Casual Listener
1049 Views
6 replies
0 likes
I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do
I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do
Moderator
314 Views
1 replies
0 likes
I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange the queued music on the app as well as PC?
I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange...
Newbie
1168 Views
3 replies
0 likes
As of September 7th 2024 I cannot download podcastsPlanPremiumCountrySwedenDeviceMotorola Moto G32Operating SystemAndroid 13 My Question or IssueI cannot download podcasts. I can still download songs but not podcasts and some podcasts wont play eithe...
As of September 7th 2024 I cannot download podcasts Plan Premium Country Sweden Device Motorola Moto G32 Operating System Android 13 My Question or Issue I cannot download podcasts....
Moderator
2061 Views
4 replies
0 likes
PlanPremium (Family)CountryPhilippinesDeviceGoogle Pixel 5Operating SystemAndroid My Question or IssueI can no longer find the repeat button when playing my Discover Weekly playlist (it's not in the now playing screen, nor when I press the three dots...
Plan Premium (Family) Country Philippines Device Google Pixel 5 Operating System Android My Question or Issue I can no longer find the repeat button when playing my Discover Weekly p...
Visitor
2054 Views
13 replies
7 likes
Plan: FreeCountry: MexicoDevice: Motorola Moto G9 PlayOperating System: Android 10My Question or IssueSo this issue is from my mom's phone, basically when she tries to search for something it says that there is no Internet connection, when on the sam...
Plan: Free Country: Mexico Device: Motorola Moto G9 Play Operating System: Android 10 My Question or Issue So this issue is from my mom's phone, basically when she tries to search for something ...
Moderator
4270 Views
5 replies
0 likes
I'm a Premium member through a family plan. I'm using a Pixel 3, using Android version 9. I can log in just fine on my desktop and laptop and Premium shows up and works just fine. But when I log in on my Android, all of my playlists and everything ar...
I'm a Premium member through a family plan. I'm using a Pixel 3, using Android version 9. I can log in just fine on my desktop and laptop and Premium shows up and works just fine. But when I...
Visitor
43758 Views
11 replies
1 likes
