Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33051 Views
  • 62 replies
  • 25 likes
  • 33051 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872833 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872833 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25253 Views
  • 3 replies
  • 0 likes
  • 25253 Views
  • 3 replies
  • 0 likes

Superuser Contribution Foreign language ads on Spotify

PlanFreeCountryFinland DeviceOnePlus 8TOperating SystemAndroid 13 My Question or Issue I've been getting Spanish ads every now and then on my device. Mostly it's correctly in Finnish, but every maybe four or five ad breaks are suddenly Spanish. (the ...

  • Newbie
  • Plan Free Country Finland  Device OnePlus 8T Operating System Android 13   My Question or Issue   I've been getting Spanish ads every now and then on my device. Mostly it's ...
  • PeruSpot
  • Casual Listener
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Why are my canvas blocked. I can't find where to turned it on.

I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.

  • Visitor
  • I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Offline mode toggle in android pull down menu is missing

As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way to change to offline mode for a brief periode (e.g. When someone at home started listening Spotify on Google home or when on a train...

  • Regular
  • As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way  to change to offline mode for a brief periode (e.g. When someone at home st...
  • Mathewjg01
  • Visitor
  • 19881 Views
  • 46 replies
  • 70 likes
  • Android
    button
  • 19881 Views
  • 46 replies
  • 70 likes

Superuser Contribution Spotify stops playing abruptly

For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abruptly. When I open the app again to pick up where th...

  • Visitor
  • For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abru...
  • Yordan
  • Moderator
  • 3116 Views
  • 4 replies
  • 1 likes
  • 3116 Views
  • 4 replies
  • 1 likes

Superuser Contribution Gapless Playback broken on Android but not PC

PlanPremiumCountryUSADeviceSamsung Note 8 / Windows ComputersOperating SystemAndroid / Windows My Question or IssueMy Spotify on phone is having this issue (its always had it, but its just finally started to really annoy me) Basically Gapless playbac...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note 8 / Windows Computers Operating System Android / Windows   My Question or Issue My Spotify on phone is having this issue (its always had it...
  • Yordan
  • Moderator
  • 497 Views
  • 4 replies
  • 0 likes
  • 497 Views
  • 4 replies
  • 0 likes

Superuser Contribution Volume spike when using equilizer

PlanPremiumCountryNetherlands DeviceXiaomi Redmi Note 10 proOperating SystemAndroid 13/MIUI 14 My Question or IssueWhen using the equilizer volume spikes occur that turn my volume max until I hit one of the volume buttons, then it returns to the orig...

  • Visitor
  • Plan Premium Country Netherlands  Device Xiaomi Redmi Note 10 pro Operating System Android 13/MIUI 14   My Question or Issue When using the equilizer volume spikes occur that turn...
  • Joan
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Bluetooth control

PlanPremiumCountryAmericaDevicePixel 7 proOperating SystemAndroidStarting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seconds. Also, when I single click it would normally pause with my beat...

  • Visitor
  • Plan Premium Country America Device Pixel 7 pro Operating System Android Starting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seco...
  • MihailY
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Connect to Internet

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 FE 5G Hello, For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite the fact my connection is fine and all other apps work. This is the case for both wifi...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S20 FE 5G   Hello,   For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite...
  • Lyubka
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Easily delete/remove song from playlist

Plan: PremiumCountry: USOperating System: Android I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove from Playlist" option not available when I select the three dots? Th...

  • Music Fan
  • Plan: Premium Country: US Operating System: Android   I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove...
  • Jms7777
  • Regular
  • 2314 Views
  • 15 replies
  • 2 likes
  • 2314 Views
  • 15 replies
  • 2 likes

Superuser Contribution Podcasts playlist playing suggested songs after each podcast

PlanFreeCountryUSDevicePixel 6aOperating SystemAndroid 14 with October 5, 2023 security update Spotify version 8.8.82.634 I have a playlist I add only podcasts to, and it has recently started jumping to a *suggested song* after playing a podcast, rat...

  • Music Fan
  • Plan Free Country US Device Pixel 6a Operating System Android 14 with October 5, 2023 security update   Spotify version 8.8.82.634   I have a playlist I add only podcasts to, and...
  • mmortal03
  • Music Fan
  • 142 Views
  • 2 replies
  • 0 likes
  • 142 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics aren't time sync in the preview

PlanPremium CountryGermany DeviceSamsung A54 5gOperating SystemAndroid 14 One Ui 6.0 (updated) My Question or IssueSince i make the update the lyrics are time synced in the preview till it scrolls up two line and than it stops completely. To see the ...

  • Casual Listener
  •   Plan Premium  Country Germany  Device Samsung A54 5g Operating System Android 14 One Ui 6.0 (updated)   My Question or Issue Since i make the update the lyrics are ti...
  • Yordan
  • Moderator
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have an old phone with android 2.3.6 and spotify 1.2.0

I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it doesn't see that? What could be the issue? Thanks!

  • Casual Listener
  • I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it do...
  • Vasil
  • Moderator
  • 556 Views
  • 5 replies
  • 0 likes
  • 556 Views
  • 5 replies
  • 0 likes

Output switches to phone when I get back to my car

PlanPremiumCountryUSADevicePixel 6AOperating SystemAndroid 14 My Question or IssueThis problem started after I updated to Android 14. I have the latest version of the Spotify app 8.8.80.599. My car is a 2016 Toyota Prius.When I start out in my car in...

  • Regular
  • Plan Premium Country USA Device Pixel 6A Operating System Android 14   My Question or Issue This problem started after I updated to Android 14. I have the latest version of the Spotify...
  • shochatd
  • Regular
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't install Spotify app

Spoiler (Highlight to read) PlanFree CountryUnited States DeviceSamsung Galaxy s10e Operating SystemAndroid 11(One U.I. 3.0) My Question or Issue For months, Spotify worked perfectly fine on my phone, but when I installed Android 11, the app complete...

  • Visitor
  •   Plan Free   Country United States       Device Samsung Galaxy s10e    Operating System Android 11(One U.I. 3.0)       My Question ...
  • Legendzz1
  • Music Fan
  • 19261 Views
  • 18 replies
  • 3 likes
  • 19261 Views
  • 18 replies
  • 3 likes

Premium sh*t

For years now, the current bugs and issues have not been solved. My app freezes several times a day, and needs to be stopped manually to be restarted again.Still there's no features for audio books, which makes it so inconvenient to listen to, no boo...

  • Newbie
  • For years now, the current bugs and issues have not been solved. My app freezes several times a day, and needs to be stopped manually to be restarted again. Still there's no features for audio books...
  • 114 Views
  • 0 replies
  • 0 likes
  • bugs everywhere
    Increase price
    Premium
  • 114 Views
  • 0 replies
  • 0 likes

Solved!! Everything missing about DJ

PlanPremiumCountryPhilippines DeviceS22 Ultra Operating SystemAndroid 13 My Question or IssueThe DJ is out in Philippines for premium, bit it's till missing. I was reinstall, update, clear cache, restart, and blocked VPN, and accessed on this religio...

  • Music Fan
  • Plan Premium Country Philippines  Device S22 Ultra  Operating System Android 13    My Question or Issue The DJ is out in Philippines for premium, bit it's till missing. ...
  • Jannfreshoff10
  • Music Fan
  • 327 Views
  • 4 replies
  • 0 likes
  • 327 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local files won't show up on android

No new mp3 files I download will show up in my local files folder. I've uninstalled the app and reinstalled it to no avail. I have premium, so that's not the issue.

  • Casual Listener
  • No new mp3 files I download will show up in my local files folder. I've uninstalled the app and reinstalled it to no avail. I have premium, so that's not the issue.
  • Schrei
  • Newbie
  • 419 Views
  • 5 replies
  • 0 likes
  • 419 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes and won't open again when connected to bose sport earbuds

PlanPremiumCountryBelgiumDeviceone plus 9Operating Systemandroid 12 My Question or IssueWhenever I connect my mobile with the bose sport earbuds, the app crashes and I can no longer open it. I've done a clean install several times. looked for an upda...

  • Casual Listener
  • Plan Premium Country Belgium Device one plus 9 Operating System android 12   My Question or Issue Whenever I connect my mobile with the bose sport earbuds, the app crashes and I can no...
  • PaulAS1
  • Regular
  • 1935 Views
  • 21 replies
  • 1 likes
  • 1935 Views
  • 21 replies
  • 1 likes

Superuser Contribution New phone

Why is it I broke my old phone and when I try to put my Spotify on my phone it made me pay again for the month and I was just installing back my music

  • Visitor
  • Why is it I broke my old phone and when I try to put my Spotify on my phone it made me pay again for the month and I was just installing back my music  
  • Not applicable
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify continues playing music after stop a car with Android Auto

PlanPremiumCountryPolandDeviceSamsung Galaxy S10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, Spotify continues playing a music on smartphone after stop a car and disconnect with Android Auto, It didnt do that never ...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, Spotify continues playing a music on smar...
  • dude999
  • Newbie
  • 4900 Views
  • 10 replies
  • 0 likes
  • 4900 Views
  • 10 replies
  • 0 likes