Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47424 Views
  • 66 replies
  • 25 likes
  • 47424 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880155 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880155 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26882 Views
  • 4 replies
  • 0 likes
  • 26882 Views
  • 4 replies
  • 0 likes

Superuser Contribution Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

  • Newbie
  • Plan : Premium Country : France Device : Samsung XCover 5 Operating System : Android 13 Version : Spotify 8.8.96.364   My Question or Issue Hello,   For 2 ...
  • Prague
  • Spotify Star
  • 5291 Views
  • 3 replies
  • 1 likes
  • 5291 Views
  • 3 replies
  • 1 likes

Superuser Contribution Samsung's Modes and Routines integration not working with Spotify anymore

I love to use Modes and Routines on my Samsung phone, I like to use it to play lo-fi songs while I'm on study mode. Since last week, the integration is broken. I can configure the routine, but the song doesn't play. I need to directly open the Spotif...

  • Casual Listener
  • I love to use Modes and Routines on my Samsung phone, I like to use it to play lo-fi songs while I'm on study mode. Since last week, the integration is broken. I can configure the routine, but th...
  • Susan_GP
  • Moderator
  • 948 Views
  • 3 replies
  • 1 likes
  • 948 Views
  • 3 replies
  • 1 likes

Ads in premium playback

I have a premium subscription but see popup ads in the app when starting. Is this intentional behavior?

  • Visitor
  • I have a premium subscription but see popup ads in the app when starting. Is this intentional behavior?
  • Noah
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs restart when phone turns around

Every time I turn my phone around, doesn't matter if from horizontal to vertical or the other way around, the song I'm currently listening to starts again. Please help me.PlanPremiumCountrySlovakia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late ...

  • Visitor
  • Every time I turn my phone around, doesn't matter if from horizontal to vertical or the other way around, the song I'm currently listening to starts again. Please help me. Plan Premium Country Sl...
  • MartinT
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help! my spotify sounds very low

En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??

  • Newbie
  • En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??
  • lachterma-ar
  • Gig Goer
  • 1003 Views
  • 6 replies
  • 0 likes
  • 1003 Views
  • 6 replies
  • 0 likes

Song stops and replays half way through playing .

I've just started with Spotify. I'm using the free version to see if I like it. When I play a song it stops after 8 sec and replays . In a loop .

  • Visitor
  • I've just started with Spotify. I'm using the free version to see if I like it. When I play a song it stops after 8 sec and replays . In a loop .
  • osornios
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Es que yo he comprado una tarjeta de spotify premium y escribo el código y

Compre una tarjeta de regalo de spotify premium de 30 dólares y voy al sitio donde se canjea los códigos y no funciona solo dice no es válido...pero yo tengo los papeles donde se activo esa tarjeta no entiendo nada espero me solucionen eso

  • Visitor
  • Compre una tarjeta de regalo de spotify premium de 30 dólares y voy al sitio donde se canjea los códigos y no funciona solo dice no es válido...pero yo tengo los papeles donde se activo esa tarjeta n...
  • Anyk17
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I can't change my profile photo on Spotify, a loading screen appears but it

I can't change my profile photo when I go to change my profile photo on Spotify a screen appears loading but it doesn't appear to select the photo I don't know what to do ask for help Spotify.

  • Visitor
  • I can't change my profile photo when I go to change my profile photo on Spotify a screen appears loading but it doesn't appear to select the photo I don't know what to do ask for help Spotify.
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Wyskakiwanie przy wielu piosenkach "nie udało się załadować tekstu utworu"

Mimo że są to popularne utwory, które na pewno mają tekst. Na PC tego problemu nie ma i wszytko się wyświetla jak powinno. Problem tylko na aplikacji mobilnej.

  • Newbie
  • Mimo że są to popularne utwory, które na pewno mają tekst. Na PC tego problemu nie ma i wszytko się wyświetla jak powinno. Problem tylko na aplikacji mobilnej.
  • Bittencourt
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist reordering is sometimes ignored or impossible

When I modify a playlist to reorder the songs, after saving the order is sometimes not saved. I have to try several times before getting the order to be saved, the success of the operation is kind of random. Additionally, when editing the playlist, t...

  • Visitor
  • When I modify a playlist to reorder the songs, after saving the order is sometimes not saved. I have to try several times before getting the order to be saved, the success of the operation is kind of...
  • Susan_GP
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Google Maps Integration

PlanPremiumDeviceSamsung Galaxy S21 Ultra 5GOperating SystemAndroid 14 My Question or IssueIn Google Maps when you click on the Spotify button it is supposed to pull up Spotify in Car mode. This no longer happens, it just pulls up Spotify and puts go...

  • Newbie
  •   Plan Premium Device Samsung Galaxy S21 Ultra 5G Operating System Android 14   My Question or Issue In Google Maps when you click on the Spotify button it is supposed to pull up S...
  • naxter24r
  • Regular
  • 1016 Views
  • 2 replies
  • 0 likes
  • 1016 Views
  • 2 replies
  • 0 likes

Superuser Contribution Fix your downloads when changing subscription package

I have had Spotify Premium included in my phone contract for years. This ran out today and was down graded to free. I updated my subscription back to Premium straight away, the Android App then downloaded 13GB!!!! of data to my phone straight away.Th...

  • Visitor
  • I have had Spotify Premium included in my phone contract for years. This ran out today and was down graded to free.    I updated my subscription back to Premium straight away, t...
  • Joan
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Android (14) Broadcast Receiver bugs

PlanPremiumCountryGermanyDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI have implemented the "Android Media Notifications" / Broadcast Receiver, to get info of currently playing music.Unfortunately there are some "bugs". 1. M...

  • Newbie
  • Plan Premium Country Germany Device Nothing Phone (1) Operating System Android 14   My Question or Issue I have implemented the "Android Media Notifications" / Broadcast Receiver, to g...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Superuser Contribution The intelligent shufle doesn't work the way it supose to do.

I feel this intelligent shuffle is great, but when I disable this I really want it continue disabled. But it keeps sending me musics that isn't in my playlist. I mean: why you give me the option of disable if it will not be disabled at all? This coul...

  • Newbie
  • I feel this intelligent shuffle is great, but when I disable this I really want it continue disabled. But it keeps sending me musics that isn't in my playlist. I mean: why you give me the option of d...
  • Eni
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not fully downloaded

Half the songs are downloadedAlready reinstalled app and did everything you told me to

  • Visitor
  • Half the songs are downloaded Already reinstalled app and did everything you told me to
  • Novy
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify widget not showing on lock screen

Just in the past week or so, the Spotify widget won't show up on the lock screen, even though there's music playing. My widget just says "no music playing". This is the only app I've had this issue with, and it's just one of a few that started happen...

  • Regular
  • Just in the past week or so, the Spotify widget won't show up on the lock screen, even though there's music playing. My widget just says "no music playing". This is the only app I've had this issue w...
  • Eni
  • Moderator
  • 2558 Views
  • 2 replies
  • 0 likes
  • 2558 Views
  • 2 replies
  • 0 likes

Superuser Contribution Homepage Shortcut to Podcast Episode brings me to ALL Episodes

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S23 Ultra SM-S918UOperating SystemAndroid 14, One UI 6.0 My Question or IssuePics attached. Likely a feature request or bug fix request, but on my Homepage, it shows tiles of in progress, recently p...

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy S23 Ultra SM-S918U Operating System Android 14, One UI 6.0   My Question or Issue Pics attached. Likely a feature request or bu...
  • Eni
  • Moderator
  • 290 Views
  • 2 replies
  • 0 likes
  • Homepage
    Podcast Episodes
  • 290 Views
  • 2 replies
  • 0 likes