Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor the last 2 or 3 weeks, whenever I play anything with Spotify on the same wifi as my phone, my phone's volume buttons will only let me change the Spotify music play...
PlanPremiumCountryUnited StatesDeviceSamsung Tab S7 FEOperating SystemAndroid 13 My Question or IssueI'm disappointed by what's displayed on my tablet when using Spotify. The album artwork is tiny even though it could be larger than a CD. There's eno...
Hi, I have a playlist with 3500 songs on SpotifyWhen I download this playlist on Spotify for Android, after almost a day, I see that the playlist is out of download mode and the songs are deleted, and I have to download it again, and this happens aga...
PlanPremiumCountry DeviceSamsung gear sport Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using Spotify on my Samsung gear sport for months. Had to reset my watch and just realized that I can't find Spotify in ...
Hey, An issue is still here after the 8.6.34.749 update but the board has been closed Here's the link https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-to-playlists-are-wiped-out-when-I-m-back-online/idc-p/5218823#M116314 Thanks !
My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.
Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.
PlanPremiumCountryGermanyDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueThe Spotify app has a bug when scrolling through the discography. Releases can disappear when scrolling up. I have documented the bug here: https://you...
I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI playlist even though I have Spotify Premium.
Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non J'ai donc tenter de refaire la même playlist en pensant que c'était que un bug mai...
I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The issue is that both players will start in sync but t...
Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely different notifications. Does It happen because of the...
The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I can't add new albums to my library, so I can't lis...
PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...
Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted cache/re-installed the TV but nothing is working. Co...
I can't see ratings on the Spotify app for ANY podcast. Either in the app or on the desktop. I can't see or post any ratings whatsoever. I have followed 10 different tutes/videos on how to view them etc. They are simply not there. No ratings, no opti...
PlanPremium StudentCountryIndiaDeviceSamsung Galaxy A22 4GOperating SystemAndroid 13 My Question or IssuePeople can connect to my Spotify Jam easily and in the normal way. However, I cannot connect to any Jam session whatsoever; be it with the Tap me...
PlanPremiumCountryUKDeviceOP5TOperating SystemAndroid 10Spotify Version8.5.98.984 My Question or IssueNo sound when connecting wired headphone while Spotify plays song (progress bar shows that song is playing.)At the same time, there's sound from oth...
Hi All ~ On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in case I have to return to that playlist later in the day and I ...
PlanPremiumCountryArgentinaDeviceSamsung Galaxy A14Operating SystemAndroid 13 My Question or IssueI'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show ...