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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts not downloading

For the past week or so I have been unable to download podcasts. I can download songs. Anyone else had similar issues. I have cleared the cache and restarted my phone numerous times. PlanPremiumCountryUSA DeviceSamsung Galaxy S23Operating System Andr...

  • Newbie
  • For the past week or so I have been unable to download podcasts. I can download songs. Anyone else had similar issues. I have cleared the cache and restarted my phone numerous times.   Plan P...
  • OscarDC
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I hide the DJ and automixes?

Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature. I am able to dismiss the Artist specific mixes us...

  • Regular
  • Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature...
  • Not applicable
  • 2615 Views
  • 8 replies
  • 3 likes
  • 2615 Views
  • 8 replies
  • 3 likes

Solved!!Superuser Contribution Adding song to a que closes the app

PlanPremiumCountrySouth Korea DeviceSamsung Galaxy S22+Operating SystemAndroid My Question or IssueWhen I add a song to a que by sliding it, it closes the app automatically like the video below. Edit) I've tried clearing cache, but it didn't work out...

  • Regular
  • Plan Premium Country South Korea   Device Samsung Galaxy S22+ Operating System Android    My Question or Issue When I add a song to a que by sliding it, it closes the app au...
  • Ivelina
  • Moderator
  • 326 Views
  • 3 replies
  • 1 likes
  • 326 Views
  • 3 replies
  • 1 likes

Solved!! Spotify PC can't find my Android Phone

Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it. Both the PC and Spotify are on the same network. Both Spotifys are logged in to the same account and can access the internet an...

  • Casual Listener
  • Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it.   Both the PC and Spotify are on the same network. Both Spotifys ar...
  • Lilybeth
  • Visitor
  • 28580 Views
  • 23 replies
  • 0 likes
  • 28580 Views
  • 23 replies
  • 0 likes

Solved!!Superuser Contribution How can I stop Spotify from auto-starting when I connect headphones

Every time I connect my headphones, Spotify launches and takes over. Even if my phone is ringing at the time and I'm trying to answer a call, I have to go stop Spotify first. I should be able to connect devices without some app automatically taking o...

  • Casual Listener
  • Every time I connect my headphones, Spotify launches and takes over. Even if my phone is ringing at the time and I'm trying to answer a call, I have to go stop Spotify first. I should be able to ...
  • OscarDC
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Spotify adding songs to my Playlist queue

PlanPremiumCountry DeviceAndroid Operating System(iOS 10, Android Oreo, Windows 10,etc My Question or IssueI just updated the android app. Spotify is now mixing in songs they think I will like in the play queue. I hate this. I turned it off at some p...

  • Regular
  • Plan Premium Country   Device Android  Operating System (iOS 10, Android Oreo, Windows 10,etc   My Question or Issue I just updated the android app. Spotify is now mixin...
  • Amayy
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Media player with Spotify is on notification screen without playing

Hi there! I've got this problem with my OnePlus Nord 2, where whenever I swipe from the top, to check the notifications and statuses, I sometimes see a mention of the mediaplayer playing Spotify. Only problem is: I don't play Spotify. It's playing on...

  • Casual Listener
  • Hi there! I've got this problem with my OnePlus Nord 2, where whenever I swipe from the top, to check the notifications and statuses, I sometimes see a mention of the mediaplayer playing Spotify. Onl...
  • Eelcootje
  • Casual Listener
  • 978 Views
  • 3 replies
  • 0 likes
  • 978 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueBeen having several issues with local files. The first is that they at first appear to download and are playable, but then after a period of time, ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue Been having several issues with local files. The first is that they at ...
  • Yordan
  • Moderator
  • 258 Views
  • 3 replies
  • 1 likes
  • 258 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution My bluetooth headphones open Spotify immediately after pressing play button

Every time I take my Bluetooth headphones out of the case, most of the time I accidentally press the play button, when this happens my Spotify app automatically opens and plays the last song played. Sometimes I'm in another app and I want to play/pau...

  • Newbie
  • Every time I take my Bluetooth headphones out of the case, most of the time I accidentally press the play button, when this happens my Spotify app automatically opens and plays the last song played. ...
  • Joan
  • Moderator
  • 980 Views
  • 1 replies
  • 0 likes
  • 980 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify keeps crashing

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

  • Visitor
  • I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please
  • Maria
  • Moderator
  • 349 Views
  • 4 replies
  • 0 likes
  • 349 Views
  • 4 replies
  • 0 likes

Superuser Contribution sleep timer is no longer an option when casting to a device.

Sleep timer seems to be only available now when listening to music on the phone and not when casting to another device such as a chromecast attached to a stereo. Previously this was an option when casting, now it seems this option has been removed wh...

  • Casual Listener
  • Sleep timer seems to be only available now when listening to music on the phone and not when casting to another device such as a chromecast attached to a stereo. Previously this was an option when ca...
  • Crsztrr
  • Visitor
  • 11188 Views
  • 5 replies
  • 18 likes
  • 11188 Views
  • 5 replies
  • 18 likes

Superuser Contribution Why the pause?

My Question or IssueThe app will pause after a notification sound and remain paused until I manually press play.I've uninstalled and reinstalled the app and it worked for a bit, then moments later started pausing until I pressed play again.

  • Newbie
  • My Question or Issue The app will pause after a notification sound and remain paused until I manually press play. I've uninstalled and reinstalled the app and it worked for a bit, then moments late...
  • Novy
  • Moderator
  • 153 Views
  • 1 replies
  • 1 likes
  • 153 Views
  • 1 replies
  • 1 likes

Superuser Contribution Google Clock app not connecting to Spotify for alarms

PlanPremiumCountryUSADevicePixel 4XLOperating SystemAndroid 11 My Question or IssueSince the most recent update, Google Clock will not connect to a Spotify playlist for an alarm. In fact, it failed to even trigger my alarm at the right time. I've sin...

  • Casual Listener
  •   Plan Premium Country USA Device Pixel 4XL Operating System Android 11   My Question or Issue Since the most recent update, Google Clock will not connect to a Spotify playlist f...
  • rio_rion
  • Casual Listener
  • 30432 Views
  • 25 replies
  • 16 likes
  • Alarm
    clock
    Spotify
  • 30432 Views
  • 25 replies
  • 16 likes

Superuser Contribution Do I really have to manually re-download all my library music???

PlanPremiumCountryUKDeviceHuawei P10Operating System(Android v9) My Question or IssueI had (maybe still have) a problem in that I couldn't setup my Spotify to listen to downloaded music when offline. One of the Community help articles suggested I do ...

  • Casual Listener
  • Plan Premium Country UK Device Huawei P10 Operating System (Android v9)   My Question or Issue I had (maybe still have) a problem in that I couldn't setup my Spotify to listen to downl...
  • Eni
  • Moderator
  • 337 Views
  • 3 replies
  • 1 likes
  • 337 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

  • Music Fan
  • When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...
  • Ivelina
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keep support for Android 4.3 platforms

Suddenly and with no warning, my Spotify app installed on my Android 4.3 headunit stopped working a few days ago and just says it's offline. I've uninstalled and reinstalled, cleared data/cache, and even tried Spotify Lite from the playstore, but the...

  • Newbie
  • Suddenly and with no warning, my Spotify app installed on my Android 4.3 headunit stopped working a few days ago and just says it's offline. I've uninstalled and reinstalled, cleared data/cache, and ...
  • sabhr
  • Newbie
  • 766 Views
  • 2 replies
  • 1 likes
  • 766 Views
  • 2 replies
  • 1 likes

Reklamy głośność

Czy u was w darmowym pakiecie są zaj****cie głośne reklamy np Media expert w przerwie??

  • Visitor
  • Czy u was w darmowym pakiecie są zaj****cie głośne reklamy np Media expert w przerwie??
  • 282 Views
  • 0 replies
  • 3 likes
  • 282 Views
  • 0 replies
  • 3 likes

Superuser Contribution Possible injection vulnerability

See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view. PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S10 Operating System(Android 12)

  • Casual Listener
  • See screenshots. This Album has 2 colons in the album name. The content to the left of them gets truncated in the featured panel on the home view.   Plan Premium   Country United King...
  • magma4
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • Android
    bug
    vulnerability
  • 213 Views
  • 2 replies
  • 0 likes

Superuser Contribution offline mode doesnt work

PlanPremiumCountryGreeceOperating SystemAndroid When i have the offline mode on and i try to open an album or a playlist is has infinite buffering and wont open. If i open the album without online mode and then enable the offline mode it will play fi...

  • Newbie
  •   Plan Premium Country Greece Operating System Android   When i have the offline mode on and i try to open an album or a playlist is has infinite buffering and wont open. If i open ...
  • Novy
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes