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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52556 Views
  • 68 replies
  • 25 likes
  • 52556 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27549 Views
  • 4 replies
  • 0 likes
  • 27549 Views
  • 4 replies
  • 0 likes

Superuser Contribution App responsiveness decreases dramatically on wifi

Plan Student Premium Country USA Device Samsung Galaxy FE 5G Operating System Android 13 Spotify Version 8.9.30.433 My Question or Issue I've noticed that Spotify on my android phone has problems with responsiveness when I'm specifically connected to...

  • Casual Listener
  • Plan   Student Premium   Country   USA   Device   Samsung Galaxy FE 5G   Operating System   Android 13   Spotify Version   8.9.30.433 &...
  • Doug-Dimmadome
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Superuser Contribution What do I do if Spotify won't play anything? No matter if downloaded or not

It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wasn't.

  • Visitor
  • It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wa...
  • MartinT
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Spotify web player

So every time i try to use the web player it keeps redirecting me to the appPlanFreeCountryENGLANDDevicegalaxy tab a6Operating SystemAndroid 9 (I think)My Question or Issue

  • Visitor
  • So every time i try to use the web player it keeps redirecting me to the app Plan Free Country ENGLAND Device galaxy tab a6 Operating System Android 9 (I think) My Question or Issue  
  • ghoulsf00led
  • Visitor
  • 11745 Views
  • 2 replies
  • 1 likes
  • 11745 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playing an empty queue on free Spotify

I am using the free plan of Spotify on a Google Pixel 6a. Twice now I have tried to listen to a playlist on my phone (which I had had no problems with in the past) in which one song will play before playing a song from the "queue". Now, I did have a ...

  • Casual Listener
  • I am using the free plan of Spotify on a Google Pixel 6a. Twice now I have tried to listen to a playlist on my phone (which I had had no problems with in the past) in which one song will play before ...
  • Ivelina
  • Moderator
  • 794 Views
  • 5 replies
  • 0 likes
  • 794 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing when I'm not on the app

PlanPremiumCountryUSADeviceTCL (unsure the exact type)Operating SystemAndroidMy Question or IssueWhen I leave Spotify or turn off my phone after about 30 seconds the music stops and will only continue playing when I get back onto the app, pausing it ...

  • Visitor
  • Plan Premium Country USA Device TCL (unsure the exact type) Operating System Android My Question or Issue When I leave Spotify or turn off my phone after about 30 seconds the music stops and...
  • christy5150
  • Newbie
  • 1580 Views
  • 8 replies
  • 0 likes
  • 1580 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Flashing Between Thumbnail and Video

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10eOperating SystemAndroid 12Spotify Version8.8.22.510 My Question or IssueThere seems to be a visual bug that causes the screen to flicker between the thumbnail and music videoSteps to Reproduce Minimize...

  • Gig Goer
  • Plan Premium Country Canada Device Samsung Galaxy S10e Operating System Android 12 Spotify Version 8.8.22.510   My Question or Issue There seems to be a visual bug that causes the sc...
  • AlejaR
  • Moderator
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify on walkman

Each time I reboot walkman all downloads disappear app wont see sd card.. reinstal app and i get spotify storage back with sd card.. is any ways to make app work without this issue and do not download playlist each time when i turn it on.

  • Visitor
  • Each time I reboot walkman all downloads disappear app wont see sd card.. reinstal app and i get spotify storage back with sd card.. is any ways to make app work without this issue and do not downloa...
  • Vasil
  • Moderator
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Folders are turning saved albums into playlists under my name?

PlanPremium DuoCountryNew ZealandDevice(Samsung Galaxy S20 FEOperating SystemAndroid My Question or IssueThe folders feature is turning saved albums and playlists into playlists under my name. I can't for the life of me figure out how to fix it and I...

  • Newbie
  • Plan Premium Duo Country New Zealand Device (Samsung Galaxy S20 FE Operating System Android  My Question or Issue The folders feature is turning saved albums and playlists into playlist...
  • Vasil
  • Moderator
  • 525 Views
  • 1 replies
  • 0 likes
  • "android"
    Folder Playlist
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Order of playlists in folder doesn't stay alphabetical

Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alphabetical, the app simply ignores my wish. Very annoy...

  • Casual Listener
  • Since one of the recent updates of the Android App the order of playlists in a folder doesn't stay Alphabetical any more but always changes back to Recent. I can change it as often as I want to Alpha...
  • Eni
  • Moderator
  • 462 Views
  • 4 replies
  • 0 likes
  • 462 Views
  • 4 replies
  • 0 likes

Superuser Contribution I remove a device using my android app. The device keeps popping BACK UP

I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this device but then all of asudden the device returns. If I...

  • Newbie
  • I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this devi...
  • MihailY
  • Moderator
  • 337 Views
  • 1 replies
  • 1 likes
  • 337 Views
  • 1 replies
  • 1 likes

Seemles transition

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S22 UltraOperating SystemAndroid v14 My Question or IssueThe function of "seamless transitions" doesn't function correctly on music I hear. I have tried with albums like "Dark side of the moon" and "Unrea...

  • Visitor
  • Plan Premium Country Denmark Device Samsung Galaxy S22 Ultra Operating System Android v14   My Question or Issue The function of "seamless transitions" doesn't function correctly on mu...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

グレーの楽曲

楽曲がグレーのdになっていて再生するの事ができません。直してください

  • Visitor
  • 楽曲がグレーのdになっていて再生するの事ができません。直してください
  • ribezaz
  • Spotify Star
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

I'm having a issue with Spotify premium membership in Pakistan.

I'm having a issue with Spotify premium membership in Pakistan.My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your payment and country didn't match. To continue change ...

  • Visitor
  • I'm having a issue with Spotify premium membership in Pakistan. My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your ...
  • ribezaz
  • Spotify Star
  • 806 Views
  • 1 replies
  • 1 likes
  • 806 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify doesn't download all songs in the offline playlists

Hi. I have spotify premium, and almost every one of my playlists are offline, but some songs just doesn't get downloaded. I recently added the album "Hell: The Sequel" to a playlist and made it for offline use, and 3 random songs in the playlist got ...

  • Newbie
  • Hi. I have spotify premium, and almost every one of my playlists are offline, but some songs just doesn't get downloaded. I recently added the album "Hell: The Sequel" to a playlist and made it for o...
  • onlytocomplain
  • Music Fan
  • 14202 Views
  • 13 replies
  • 1 likes
  • 14202 Views
  • 13 replies
  • 1 likes

Superuser Contribution When offline plays songs that are not downloaded

When in offline mode the app still plays songs that are not downloaded. Tried also setting so that similar songs do not play but this hasn't helped.

  • Visitor
  • When in offline mode the app still plays songs that are not downloaded. Tried also setting so that similar songs do not play but this hasn't helped.
  • Ivelina
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on my phone

Someone please help me My spotify wokrs on my laptop but i logged out now On my phone it wont let me play a song or look at my playslists and the playback option is unavailable Whar do i do...

  • Visitor
  • Someone please help me  My spotify wokrs on my laptop but i logged out now On my phone it wont let me play a song or look at my playslists and the playback option is unavailable Whar do i ...
  • Eni
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download notification stuck at 100%

The download notification on android is stuck at 100% and cannot be dismissed. App does not show any downloading. This happend more than 3 times in the last two weeks.

  • Visitor
  • The download notification on android is stuck at 100% and cannot be dismissed. App does not show any downloading. This happend more than 3 times in the last two weeks.
  • Eni
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seek bar not working properly on Android tablet

The seek/progress bar does not work properly on my Android tablet (Kindle Fire 10) with the latest versions of Spotify (Premium). Frequently, the circular handle on the track progress bar on the left side of the app will disappear. When the circular ...

  • Regular
  • The seek/progress bar does not work properly on my Android tablet (Kindle Fire 10) with the latest versions of Spotify (Premium). Frequently, the circular handle on the track progress bar on the left...
  • Vasil
  • Moderator
  • 724 Views
  • 7 replies
  • 0 likes
  • 724 Views
  • 7 replies
  • 0 likes