Spotify connect through Denon X2200W, Spotify flipping out.

[Jorremans]

Plan

Premium

Country

Belgium

Device

Desktop / Xiaomi Phone, Samsung phone

Operating System

Windows 10, Android

My Question or Issue

I'm having issues with Spotify connect for a while now on my Denon X2200W.
It's definitly related to Denon or Spotify, since my desktop, my phone (Xiaomi - Android) and girlfriends phone (Samsung) all have the same issues.

The issue: Denon receiver totally flips out when I want to shuffle songs when using spotify connect. When I do that, the Spotify app starts showing songs which aren't even playing. It shows a random song.
When I choose 'next song', Spotify shows a new song in the app and the song on the Denon will change but the song on the Denon will not match the song on my phone. Also when Denon starts playing the song, the song on my phone can change a few times, also when i pressed 'next song' only once.

When I skip a part of the song in the app, the app also shows different songs but the song on the Denon stays the same and skips just fine. I really don't get it, but it's impossible for me to enjoy my music like this.

I searched the spotify forum already but can't find anything like this. I can't be the only one with this issue?

I made a video to see/hear this issue in action:

https://streamable.com/gjgiys

Thanks in advance!!

[Mihail]

Hey @Jorremans,

Thanks for reaching out.

We recommend you log out everywhere and run a clean reinstall on all your devices, this involves deleting the cache files of the app and will force a account wide resynchronization of your info. You can have a look at this guide for the steps relevant to each device.

If that doesn't do the trick, does the same issue occur when connecting to your receiver using Bluetooth or a cable? If it doesn't it's possible that your device no longer supports Spotify Connect. You can find a list of all current devices that do here. It's also a good idea to check if any firmware updates are available for the receiver.

Hope this helps. Keep us posted on how it goes.

[Terixon]

Plan

Premium Family

Country

Germany

Device

Denon AVR-X2800H, Windows PC, Realme GT6

Operating System

Latest Denon Version, Windows 11 24H2 Build 26100.3194, Android 15

My Question or Issue

Smart Shuffle Keeps Telling me that i need an Internet Connection to Activate the Feature when listening via Spotify Connect on my Denon.
As well as on Android massive Connection Problems arise, that sometimes just cancels my Connection to the DENON AVR and stopping any playing Music.

Sometimes it helps to activate Smart Shuffle before connecting to the DENON

[Terixon]

Does not help, tried it with a completely different phone and different AVR same thing (Onkyo AVR). The Connection Problem comes everytime i open Spotify on my Phone, it loads a while then says playing on Denon and simoultanely starting to play sound and the AVR stops