Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27346 Views
  • 59 replies
  • 23 likes
  • 27346 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870195 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870195 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24702 Views
  • 3 replies
  • 0 likes
  • 24702 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast skipping backwards on bluetooth

PlanPremiumCountryUnited States DeviceOnePlus 10 ProOperating SystemOxygenOS 13.1 My Question or Issue 15 Second Podcast forward skip going backwards when using Bluetooth controls on headphones (Skullcandy and ISOTunes) and from lock screen. Works wh...

  • Newbie
  • Plan Premium Country United States  Device OnePlus 10 Pro Operating System OxygenOS 13.1   My Question or Issue   15 Second Podcast forward skip going backwards when using B...
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 13 - settings for audio quality blocked on Premium

Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on the setting in Spotify app thay could improve the qu...

  • Newbie
  • Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on t...
  • Joan
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium
  • 133 Views
  • 1 replies
  • 0 likes

Spotify won't pair with my Bluetooth hearing aids

I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have increased the volume on the phone and in the app. Any...

  • Visitor
  • I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have in...
  • AdamDam
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app "forgets" certain local files, why?

I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain songs unplayable even though nothing changes. If I...

  • Casual Listener
  • I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain...
  • Joan
  • Moderator
  • 122 Views
  • 1 replies
  • 1 likes
  • 122 Views
  • 1 replies
  • 1 likes

Superuser Contribution A way to Mass follow all artist you've liked

So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before.As far as i can tell my libary has been divided in two, those I have followed displayed up top and those i have not dispayed in a ...

  • Casual Listener
  • So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before. As far as i can tell my libary has been divided in two, those I have followed...
  • Weatherav3n
  • Newbie
  • 7410 Views
  • 4 replies
  • 13 likes
  • 7410 Views
  • 4 replies
  • 13 likes

Solved!! TCL Google TV Volume Control

Plan: PremiumCountry: USA DeviceTCL 55Q750GOperating SystemGoogle TV TV App version 1.76.1 My Question or IssueThe volume control in my TV app is not behaving as expected. The minimum volume in the Google TV app is too loud. When playing music in the...

  • Casual Listener
  • Plan: Premium Country: USA   Device TCL 55Q750G Operating System Google TV   TV App version 1.76.1   My Question or Issue The volume control in my TV app is not behavin...
  • Jawatkins95
  • Casual Listener
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wear OS Spotify volume adjust not working

PlanPremiumCountryUSADeviceGoogle Pixel 6 and Fossil Gen 5Operating SystemAndroid 13 My Question or IssueI cannot adjust volume from the Spotify app on my smartwatch. In the devices on my watch, I see "Google Pixel 6" and "Your Phone" as separate whi...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 6 and Fossil Gen 5 Operating System Android 13   My Question or Issue I cannot adjust volume from the Spotify app on my smartwatch. In the ...
  • GPeti07
  • Casual Listener
  • 636 Views
  • 4 replies
  • 0 likes
  • 636 Views
  • 4 replies
  • 0 likes

Songs in playlist can't load normally

PlanFreeCountryChinaOperating SystemAndroid My Question or IssueWhen i open any playlist in my android device, songs don't show up normally, but instead show in the blue boxes, so i can't play any song. But once i play a song in my PC spotify, this p...

Lasagna_233_0-1704163351338.png XRR5CQYRBWD%TN45HMU3(MR_tmb.jpg
  • Newbie
  •   Plan Free Country China Operating System Android   My Question or Issue When i open any playlist in my android device, songs don't show up normally, but instead show in the blue&...
  • Amayy
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Spotify update messing up scrobbling.

PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....

Screenshot_20230517_194623_Pano Scrobbler.png Screenshot_20230517_194557_Spotify.png Screenshot_20230517_194634_Pano Scrobbler.png
  • Casual Listener
  • Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13   My Question or Issue Starting with the May 15, 2023, Spotify update on Android...
  • Knowledgefromce
  • Visitor
  • 897 Views
  • 4 replies
  • 1 likes
  • 897 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Android car head unit

Hello,i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small.someone know about this issue? any idea how to fix it? my system is: Nippon kaier kp4

  • Roadie
  • Hello, i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small. someone know about this issue? any idea ho...
  • Susan_GP
  • Moderator
  • 1651 Views
  • 10 replies
  • 0 likes
  • 1651 Views
  • 10 replies
  • 0 likes

Superuser Contribution [Liked Songs] Switching from shuffle to linear playback resets queue to first song

PlanPremiumCountryGermanyDevice(OnePlus 6)Operating System(Android 11)Spotify Version(8.8.96.394) My Question or IssueThe issue relates to the different playback modes, which I will call linear (L), shuffle (S), and smart shuffle (SmS). The issue see...

  • Newbie
  • Plan Premium Country Germany Device (OnePlus 6) Operating System (Android 11) Spotify Version (8.8.96.394)   My Question or Issue The issue relates to the different playback modes, w...
  • Daibly
  • Newbie
  • 174 Views
  • 2 replies
  • 0 likes
  • Android
    liked songs
    shuffle
    smart shuffle
    sorting
    start from beginning
  • 174 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sonos speakers disappear from Connect until i restart my phone

PlanPremiumCountryUSA DeviceSamsung Galaxy s23+, and replicated issue on s22 Operating SystemAndroid latest My Question or IssueWhen i restart my phone, I am able to use my Sonos speakers via Spotify Connect. After leaving my wifi (eero) and returnin...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung Galaxy s23+, and replicated issue on s22   Operating System Android latest   My Question or Issue When i restart my phone, I am ab...
  • Vasil
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify se pausa cada 30-40 segundos.

PlanPremiumCountryMéxico DeviceAndroid A10Operating SystemAndroid My Question or IssueLa música se pausa cada 30-45 segundos por si sola cuando la reproduzco, este en segundo plano o este adentro de la aplicación y ya me estrese. Ya intenté: 1. Borra...

  • Visitor
  •   Plan Premium Country México  Device Android A10 Operating System Android    My Question or Issue La música se pausa cada 30-45 segundos por si sola cuando la reproduz...
  • neweed
  • Visitor
  • 12264 Views
  • 12 replies
  • 1 likes
  • 12264 Views
  • 12 replies
  • 1 likes

Superuser Contribution Episodes disappearing

PlanFreeCountry DeviceSamsung Galaxy SOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has happened a while ago but this is the first time I actually said anything about it. When I try to search up episodes I listened ...

  • Newbie
  • Plan Free Country   Device Samsung Galaxy S Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This has happened a while ago but this is the firs...
  • Susan_GP
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crossfade not working on both desktop and android

PlanPremium Device - OSDesktop PC Windows 10 / Phone Huawei P9 Android 8 My Question or IssueHeya,I just signed up for a new premium account but the crossfade is not working on both desktop and android.I already tried:switching on/off the crossfade f...

  • Casual Listener
  • Plan Premium   Device - OS Desktop PC Windows 10 / Phone Huawei P9 Android 8    My Question or Issue Heya, I just signed up for a new premium account but the crossfade is ...
  • Maria
  • Moderator
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo descargar, ni poner me gusta, ni seguir a aryistas

Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tngo bastante espacio en mi teléfono. Tampoco pude vot...

  • Newbie
  • Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tng...
  • Maria
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps closing itself when running in background

When I go to play my playlist and turn off my phone, the app closes itself after a few minutes. I've tried doing multiple troubleshoot steps. Everything is up to date and battery saver is not turned on. I have tried logging out and logging in again b...

  • Visitor
  • When I go to play my playlist and turn off my phone, the app closes itself after a few minutes. I've tried doing multiple troubleshoot steps. Everything is up to date and battery saver is not turned ...
  • MihailY
  • Moderator
  • 965 Views
  • 5 replies
  • 0 likes
  • 965 Views
  • 5 replies
  • 0 likes

Superuser Contribution Galaxy Watch Unable To Control Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Watch 4 and Samsung S21 Ultra 5GOperating SystemWatch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions My Question or IssueI cannot get my watch to control my Spotify streaming through...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Watch 4 and Samsung S21 Ultra 5G Operating System Watch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions &nbsp...
  • 12158361070
  • Newbie
  • 1863 Views
  • 18 replies
  • 1 likes
  • 1863 Views
  • 18 replies
  • 1 likes

Solved!! Auto play recommended songs for Premium User

After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back?

  • Casual Listener
  • After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back? 
  • Henwyaus
  • Visitor
  • 11838 Views
  • 4 replies
  • 0 likes
  • 11838 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify has no audio on Android Auto, all others work fine

Plan PremiumCountry USDevice Pixel 6 ProOperating System Android 14 (latest release)Spotify app latest release2018 Honda Civic I've had no issues with spotify on this phone/car combination for well over a year. I generally use the AAwireless dongle t...

  • Regular
  • Plan Premium Country US Device Pixel 6 Pro Operating System Android 14 (latest release) Spotify app latest release 2018 Honda Civic        I've had no issues with spot...
  • Susan_GP
  • Moderator
  • 2019 Views
  • 18 replies
  • 2 likes
  • 2019 Views
  • 18 replies
  • 2 likes