Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42108 Views
  • 65 replies
  • 25 likes
  • 42108 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877811 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877811 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26313 Views
  • 4 replies
  • 0 likes
  • 26313 Views
  • 4 replies
  • 0 likes

Superuser Contribution New Android 12 update got rid of coverart themed playback notification. How do I change it back?

DeviceOPPO A73 5GOperating SystemAndroid 12 ColorOS My phone updated overnight since ColorOS got a new update thing. I noticed the playback notification changed. It's now the default player that Android has, which is plain grey, apart from having to ...

  • Casual Listener
  • Device OPPO A73 5G Operating System Android 12 ColorOS   My phone updated overnight since ColorOS got a new update thing. I noticed the playback notification changed. It's now the default p...
  • SpartaYoshi
  • Casual Listener
  • 4332 Views
  • 10 replies
  • 1 likes
  • 4332 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution "Add to profile" not showing/can't add playlists to profile

Hi! Since the last update on february 2nd, I can't add any public playlists to my profile. The option "add to profile" doesn't show anymore. I tried switching the playlists public/private/public, log out/log in, I have uninstalled/reinstalled the app...

  • Regular
  • Hi!   Since the last update on february 2nd, I can't add any public playlists to my profile. The option "add to profile" doesn't show anymore. I tried switching the playlists public/private/public...
  • hrhett101
  • Casual Listener
  • 7074 Views
  • 51 replies
  • 12 likes
  • Add to profile. Playlists. Add playlist. Public playlists.
  • 7074 Views
  • 51 replies
  • 12 likes

Superuser Contribution Songs stop playing after 3 seconds

PlanPremiumCountryUKDeviceSamsung GalaxyMy Question or IssueI've tried everything other solutions have suggested: cleared the cache, settings on normal, uninstalled countless times, restarted my phone, logged out, etc; but nothing is working. Every s...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy My Question or Issue I've tried everything other solutions have suggested: cleared the cache, settings on normal, uninstalled countless times, res...
  • Vasil
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disable Playback Controls

PlanFreeCountryNZDeviceOPPO A17Operating SystemAndroid 12 My Question or IssueI have a simple lock screen, and when I see the Spotify playback controls there, it ruins it, but that's not all. I want to find out how to disable the playback controls no...

  • Casual Listener
  •   Plan Free Country NZ Device OPPO A17 Operating System Android 12   My Question or Issue I have a simple lock screen, and when I see the Spotify playback controls there, it ruin...
  • Yordan
  • Moderator
  • 550 Views
  • 3 replies
  • 0 likes
  • 550 Views
  • 3 replies
  • 0 likes

Will Spotify Android get a proper car view?

Now that the Car Thing is going away, can I finally expect a car-safe layout in the Android Spotify app? I have a built-in screen inside my car that runs Android and I do use Spotify on that, but the current UI is far from safe to use while driving. ...

  • Casual Listener
  • Now that the Car Thing is going away, can I finally expect a car-safe layout in the Android Spotify app? I have a built-in screen inside my car that runs Android and I do use Spotify on that, but the...
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify closing when i launch a Game

PremiumCountryFranceDeviceXiaomi redmi 9AOperating SystemAndroid 10 My Question or IssueWhen i'm playing my playlist and launch a mobile game at loading screen spotify close by himself. Can i have some help please. Thanks

  • Regular
  •   Premium Country France Device Xiaomi redmi 9A Operating System Android 10   My Question or Issue When i'm playing my playlist and launch a mobile game at loading screen spotify ...
  • Foster15
  • Casual Listener
  • 1921 Views
  • 8 replies
  • 0 likes
  • 1921 Views
  • 8 replies
  • 0 likes

Superuser Contribution Track available on pc but not on phone

I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?

  • Visitor
  • I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?
  • OscarDC
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premiums still getting ads?

PlanPremiumDeviceSamsung A71 My Question or IssueI have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, but this is in Spotify Music. Any way how to fix it? I just recently r...

  • Regular
  • Plan Premium Device Samsung A71   My Question or Issue I have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, bu...
  • OscarDC
  • Moderator
  • 380 Views
  • 9 replies
  • 0 likes
  • 380 Views
  • 9 replies
  • 0 likes

Superuser Contribution Android app playback stops in background while elapsed time goes on endlessly

PlanPremium CountryUK DeviceSony Xperia 10 IV Operating SystemAndroid 13 My Question or IssueEverytime I listen to music with spotify while the phone screen is off, a few tracks in, when it moves to the next track, it stops playing, just silence. Upo...

  • Newbie
  • Plan Premium   Country UK   Device Sony Xperia 10 IV   Operating System Android 13   My Question or Issue Everytime I listen to music with spotify while the phone scr...
  • Not applicable
  • 1114 Views
  • 7 replies
  • 2 likes
  • Android
    Playback issue
    Spotify
  • 1114 Views
  • 7 replies
  • 2 likes

Solved!! Auto play recommended songs for Premium User

After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back?

  • Casual Listener
  • After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back? 
  • andrewrebro
  • Casual Listener
  • 14156 Views
  • 5 replies
  • 0 likes
  • 14156 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Playback control doesn't show up on notification bar

hi!my phone is xiaomi mi 11 lite. i cant use playback contol. I'm using spotify version 8.6.88.1104 on Xiaomi mi 11 lite with Android 11. Since the last few month ( I guess), the spotify icon in the notification area/bar (normally allowing playback c...

  • Casual Listener
  • hi! my phone is xiaomi mi 11 lite. i cant use playback contol. I'm using spotify version 8.6.88.1104 on Xiaomi mi 11 lite with Android 11. Since the last few month ( I guess), the spotify icon in t...
  • dfrinky
  • Casual Listener
  • 30047 Views
  • 8 replies
  • 1 likes
  • App & Features
  • 30047 Views
  • 8 replies
  • 1 likes

Superuser Contribution Why are my playlist hours different based on device?

PlanFreeCountryUSDevicemotorola phone and lenevo computer My Question or Issuewhen I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm playing music on my phone, it says i have 31 hours. I only have a few hi...

Screenshot_20240518-172422.png Screenshot_20240518-172233.png
  • Casual Listener
  • Plan Free Country US Device motorola phone and lenevo computer   My Question or Issue when I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm ...
  • OscarDC
  • Moderator
  • 281 Views
  • 3 replies
  • 0 likes
  • device
    hours
    music
    playlist
  • 281 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am connected to the Internet but it shows No internet connection available

So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? 

Screenshot_20240526-063744_Spotify.jpg
  • Roadie
  • So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? ...
  • Eni
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth stutters for half a second at the end of every song, even with Gapless turned on

PlanPremiumCountryUSDeviceSamsung Galaxy S21Operating System My Question or IssueThis only happens when Bluetooth is turned on from my phone and connected to headphones/speakers; the desktop app doesn't seem to have an issue. I reset my WiFi-Bluetoot...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy S21 Operating System     My Question or Issue This only happens when Bluetooth is turned on from my phone and connected to headphones...
  • aecid
  • Music Fan
  • 515 Views
  • 9 replies
  • 0 likes
  • bluetooth
  • 515 Views
  • 9 replies
  • 0 likes

Superuser Contribution Play Queue retains only the next 2 songs when resuming a listening session

PlanPremiumCountryCanadaDeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueWhen listening to an album or playlist on the Spotify Android app, when I pause listening and then resume that session hours later, Spotify has remembered the ...

  • Regular
  • Plan Premium Country Canada Device Google Pixel 5 Operating System Android 12   My Question or Issue When listening to an album or playlist on the Spotify Android app, when I pause lis...
  • OscarDC
  • Moderator
  • 1463 Views
  • 6 replies
  • 1 likes
  • 1463 Views
  • 6 replies
  • 1 likes

Superuser Contribution Cannot Interact with the media player

PlanFree/PremiumCountry Device(Realme c30s)Operating System(Android) My Question or IssueI can't Interact with the media player. I was able to use the buttons back then but now I can't even pause, play the next song or go back to the previous song.

  • Newbie
  • Plan Free/Premium Country   Device (Realme c30s) Operating System (Android)   My Question or Issue I can't Interact with the media player. I was able to use the buttons back then ...
  • Joan
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Very Loud Sound

DeviceSamsung S24 PlusOperating SystemAndroid My Question or IssueWhenever I'm listening to a song on Spotify and I play another song while the other one is still playing, there's a very brief loud screeching sound before the other song plays. This o...

  • Newbie
  • Device Samsung S24 Plus Operating System Android   My Question or Issue Whenever I'm listening to a song on Spotify and I play another song while the other one is still playing, there's a ...
  • Susan_GP
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes