Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify turns itself on in very different situations - Samsung Galaxy S20 / S21

PlanPremiumCountryPolandDeviceSamsung Galaxy S20/S21Operating SystemAndroid 10/11 My Question or IssueFor some time now, spotify has been turning on by itself on the Samusng galaxy s20 and later also in the s21 (I switched to s21 - I made a copy of t...

  • Casual Listener
  • Plan Premium Country Poland Device Samsung Galaxy S20/S21 Operating System Android 10/11   My Question or Issue For some time now, spotify has been turning on by itself on the Samusng ...
  • VivaciousOne
  • Visitor
  • 30227 Views
  • 48 replies
  • 4 likes
  • Auto turnon
  • 30227 Views
  • 48 replies
  • 4 likes

Superuser Contribution What happens when I paid for a different plan and the plan is not showing

I had an individual monthly plan that expired and I opted to change the plan to student's, and I paid for it and cancelled my individual plan. I paid for the student plan and it didn't reflect. Why was this the case ?

  • Visitor
  • I had an individual monthly plan that expired and I opted to change the plan to student's, and I paid for it and cancelled my individual plan. I paid for the student plan and it didn't reflect. Why w...
  • Susan_GP
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sounds like scratched CD over Bluetooth

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid Pi (9)EarbudsTaotronics Pallas models (one old and one new), Taotronics Sappho modelVersion of Spotify8.5.36.747, Play Store says it is up to date My Question or IssueSince ...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android Pi (9) Earbuds Taotronics Pallas models (one old and one new), Taotronics Sappho model Version of Spotify...
  • Maria
  • Moderator
  • 3778 Views
  • 12 replies
  • 3 likes
  • 3778 Views
  • 12 replies
  • 3 likes

Spotify is currently set to offline. How do I switch it to online?

There are older answers to this question, but they don't seem relevant to my display. Please specify every step from the homepage.

  • Visitor
  • There are older answers to this question, but they don't seem relevant to my display. Please specify every step from the homepage.
  • osornios
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Why does Spotify detect screenshots?

PlanPremiumCountry DevicePixel 7aOperating SystemAndroid 14 My Question or IssueWhy does Spotify detect I took a screenshot? How can I disable this? Thanks

  • Regular
  • Plan Premium Country   Device Pixel 7a Operating System Android 14   My Question or Issue Why does Spotify detect I took a screenshot? How can I disable this? Thanks
  • ribezaz
  • Rising Star 4
  • 1903 Views
  • 1 replies
  • 1 likes
  • 1903 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I view all the songs by One artist

When searching for an artist I want to see a list of songs not a list of albums or popular songs. Going through every album to find songs that I like is inefficient. So I'm trying to figure out how to search for an artist and show just the songs.

  • Newbie
  • When searching for an artist I want to see a list of songs not a list of albums or popular songs. Going through every album to find songs that I like is inefficient. So I'm trying to figure out how t...
  • Vixf90
  • Newbie
  • 2672 Views
  • 2 replies
  • 1 likes
  • 2672 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify loads twice

PlanPremiumCountryCanadaDeviceSamsung s10eOperating SystemAndroid 12 My Question or IssueSteps to reproduce:1.Close spotify (do not leave running in background)2. Open spotify Actual result:Spotify loads twiceExpected result:Spotify loads once

  • Gig Goer
  • Plan Premium Country Canada Device Samsung s10e Operating System Android 12   My Question or Issue Steps to reproduce: 1.Close spotify (do not leave running in background) 2. Open sp...
  • Bob330
  • Gig Goer
  • 852 Views
  • 4 replies
  • 0 likes
  • 852 Views
  • 4 replies
  • 0 likes

Superuser Contribution Some downloaded songs got deleted then immediately re-downloaded

I was listening to some music on my S23 when I suddenly got the "downloading songs" notification, with the progress bar showing around 250 downloaded songs out of 400, when all 400 were already downloaded previously. Then I opened one of my downloade...

  • Visitor
  • I was listening to some music on my S23 when I suddenly got the "downloading songs" notification, with the progress bar showing around 250 downloaded songs out of 400, when all 400 were already downl...
  • Susan_GP
  • Moderator
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crazy data usage suddenly

PlanPremiumCountryCZDeviceGalaxy Note10Operating SystemAndroid My Question or IssueSpotify ate 2GB of data very quickly, without me using it any more than usual. My normal monthly data usage is 500-600mb per month. Yet suddenly it ate almost 2gigs in...

xgi-pgtlr_oro_2-1623518108391.png xgi-pgtlr_oro_3-1623518146943.png xgi-pgtlr_oro_4-1623518169734.png
  • Regular
  • Plan Premium Country CZ Device Galaxy Note10 Operating System Android   My Question or Issue Spotify ate 2GB of data very quickly, without me using it any more than usual. My normal mo...
  • Zalle
  • Visitor
  • 1153 Views
  • 7 replies
  • 0 likes
  • 1153 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why won't Spotify play sound through my wireless headphones?

Other apps play sound through the headphones, and Spotify works on my phone wothout headphones, but it apparently won't connect to my headphones or something.Headphones: Soundcore Life Q30Phone: Moto G Stylus (Android)

  • Casual Listener
  • Other apps play sound through the headphones, and Spotify works on my phone wothout headphones, but it apparently won't connect to my headphones or something. Headphones: Soundcore Life Q30 Phone: ...
  • Lilangel
  • Visitor
  • 568 Views
  • 4 replies
  • 0 likes
  • 568 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music undownloaded

I use Spotify premium and today my downloaded music became undownloaded. What do I do?

  • Visitor
  • I use Spotify premium and today my downloaded music became undownloaded. What do I do?
  • Vasil
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Popping sound when streaming SPOTIFY on the Google Nest Speakers

There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience! Is Spotify aware of this? Is it a Spotify or Google problem? Thanks---2 AUDIO files that ...

  • Composer
  • There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience!   Is Spotify aware of this? Is ...
  • CorpsesDestroyer
  • Newbie
  • 3772 Views
  • 15 replies
  • 1 likes
  • 3772 Views
  • 15 replies
  • 1 likes

Superuser Contribution Everytime an artist releases a new song it gets added to my 'liked songs'

PlanFreeCountryRomaniaDeviceSamsung Galaxy A71Operating SystemAndroid 13 Issue:So, a long time ago I presaved a song from the artist Martin Garrix. Ever since then, for the past couple of years, his new singles have been automatically added to my Lik...

  • Visitor
  • Plan Free Country Romania Device Samsung Galaxy A71 Operating System Android 13   Issue: So, a long time ago I presaved a song from the artist Martin Garrix. Ever since then, for the p...
  • Maria
  • Moderator
  • 570 Views
  • 5 replies
  • 1 likes
  • 570 Views
  • 5 replies
  • 1 likes

Is there a way to filter unplayable songs on large playlists ?

PlanPremiumCountryColombiaDeviceVivo Y35Operating SystemAndroid My Question or IssueI have a large playlist (8000+ songs and counting) and it is really hard to scroll through the playlist to find each greyed out song. I'd like to find a way to filter...

  • Casual Listener
  • Plan Premium Country Colombia Device Vivo Y35 Operating System Android   My Question or Issue I have a large playlist (8000+ songs and counting) and it is really hard to scroll through...
  • dinomight
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Links sent from a friend won't open in the app

A friend will send me spotify links for songs. When I click the link it will open the app but not the song. I have to open the web browser to see what he sent. I'm not logged in on the browser so when I click open app, it will open the app but not th...

  • Visitor
  • A friend will send me spotify links for songs. When I click the link it will open the app but not the song. I have to open the web browser to see what he sent. I'm not logged in on the browser so whe...
  • Amayy
  • Spotify Star
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Now Playing screen looks different suddenly after update

PlanPremiumCountry Device(Ai box, Android box for car, Carlinkit)Operating System(Android 9) My Question or IssueAfter a recent update about 2 days ago, the Spotify in my car android system looks different. Everything else feels the same. Just the No...

  • Casual Listener
  • Plan Premium Country   Device (Ai box, Android box for car, Carlinkit) Operating System (Android 9)   My Question or Issue After a recent update about 2 days ago, the Spotify in m...
  • Cursor75
  • Casual Listener
  • 642 Views
  • 8 replies
  • 1 likes
  • 642 Views
  • 8 replies
  • 1 likes

Superuser Contribution Spotify Announcement Unshuffles Playlist

PlanPremiumCountryU.S.DeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueI have seen other users complain about this on Reddit, and it isn't restricted to Android users, so I know I'm not the only one fed up with the new Spotify "anno...

  • Regular
  • Plan Premium Country U.S. Device Google Pixel 6 Operating System Android 14   My Question or Issue I have seen other users complain about this on Reddit, and it isn't restricted to And...
  • Joan
  • Moderator
  • 2020 Views
  • 17 replies
  • 36 likes
  • 2020 Views
  • 17 replies
  • 36 likes