Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53285 Views
  • 68 replies
  • 25 likes
  • 53285 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27661 Views
  • 5 replies
  • 0 likes
  • 27661 Views
  • 5 replies
  • 0 likes

Superuser Contribution O meu plano é duo e ficou individual, como faço pra voltar pro duo?

Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual.Só que eu quero continuar com o plano duo.

  • Visitor
  • Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual. Só que eu quero continuar com o plano duo.
  • Dessi
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Premium-Audio quality

I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change in quality. Need help please. Wondering what's the p...

  • Visitor
  • I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change i...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't find the problem

When I'm offline I can't play all music I've already downloaded

  • Visitor
  • When I'm offline I can't play all music I've already downloaded
  • Vasil
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Jam screen hides wifi speakers suddenly after last app upgrade.

I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is interfering ever since a 9/21/23 Spotify application ...

  • Casual Listener
  • I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is in...
  • M8ch0l
  • Casual Listener
  • 2389 Views
  • 19 replies
  • 2 likes
  • 2389 Views
  • 19 replies
  • 2 likes

A button crash the application

The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine

  • Newbie
  • The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine
  • osornios
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle turn on by itself when connected to car.

When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...

  • Casual Listener
  • When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...
  • Eig8hty
  • Casual Listener
  • 726 Views
  • 6 replies
  • 0 likes
  • 726 Views
  • 6 replies
  • 0 likes

Superuser Contribution New Spotify UI - very slow responsiveness

I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spotify's side. Only when I install an old APK it gets ...

  • Regular
  • I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spot...
  • Legolash2o
  • Newbie
  • 7185 Views
  • 26 replies
  • 6 likes
  • 7185 Views
  • 26 replies
  • 6 likes

Superuser Contribution I can't find any podcasts on Spotify

I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do

  • Visitor
  • I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do
  • Susan_GP
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to open the queue on the phone app while playing music on PC

I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange the queued music on the app as well as PC?

  • Casual Listener
  • I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange...
  • ChaithanyaPakala2000
  • Newbie
  • 805 Views
  • 3 replies
  • 0 likes
  • 805 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I cant download podcasts

As of September 7th 2024 I cannot download podcastsPlanPremiumCountrySwedenDeviceMotorola Moto G32Operating SystemAndroid 13 My Question or IssueI cannot download podcasts. I can still download songs but not podcasts and some podcasts wont play eithe...

  • Casual Listener
  • As of September 7th 2024 I cannot download podcasts Plan Premium Country Sweden Device Motorola Moto G32 Operating System Android 13   My Question or Issue I cannot download podcasts....
  • Dessi
  • Moderator
  • 1121 Views
  • 4 replies
  • 0 likes
  • 1121 Views
  • 4 replies
  • 0 likes

Superuser Contribution Repeat button missing from Discover Weekly

PlanPremium (Family)CountryPhilippinesDeviceGoogle Pixel 5Operating SystemAndroid My Question or IssueI can no longer find the repeat button when playing my Discover Weekly playlist (it's not in the now playing screen, nor when I press the three dots...

  • Casual Listener
  • Plan Premium (Family) Country Philippines Device Google Pixel 5 Operating System Android   My Question or Issue I can no longer find the repeat button when playing my Discover Weekly p...
  • MayaCornejo
  • Visitor
  • 1551 Views
  • 13 replies
  • 7 likes
  • 1551 Views
  • 13 replies
  • 7 likes

Solved!!Superuser Contribution Issues Searching For Music

Plan: FreeCountry: MexicoDevice: Motorola Moto G9 PlayOperating System: Android 10My Question or IssueSo this issue is from my mom's phone, basically when she tries to search for something it says that there is no Internet connection, when on the sam...

  • Casual Listener
  • Plan: Free Country: Mexico Device: Motorola Moto G9 Play Operating System: Android 10 My Question or Issue So this issue is from my mom's phone, basically when she tries to search for something ...
  • MihailY
  • Moderator
  • 1232 Views
  • 5 replies
  • 0 likes
  • Android
    internet
    mobile data
    Search Tab
  • 1232 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium member, but only shuffle play available on mobile

I'm a Premium member through a family plan. I'm using a Pixel 3, using Android version 9. I can log in just fine on my desktop and laptop and Premium shows up and works just fine. But when I log in on my Android, all of my playlists and everything ar...

  • Casual Listener
  • I'm a Premium member through a family plan. I'm using a Pixel 3, using Android version 9.   I can log in just fine on my desktop and laptop and Premium shows up and works just fine. But when I...
  • Steffb
  • Visitor
  • 42701 Views
  • 11 replies
  • 1 likes
  • 42701 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify forgets previous 'playing' song when closed and reopened

PlanPremiumCountry NZDevice(iPhone 5SE)Operating System(iOS 12.1.4) My Question or IssueWhen I return to Spotify after an hour or so, the song that was previously playing is no longer in the play section at the bottom. It's like the app resets itself...

  • Regular
  • Plan Premium Country  NZ Device (iPhone 5SE) Operating System (iOS 12.1.4)   My Question or Issue When I return to Spotify after an hour or so, the song that was previously playin...
  • vetoben
  • Visitor
  • 5403 Views
  • 14 replies
  • 2 likes
  • 5403 Views
  • 14 replies
  • 2 likes

Superuser Contribution Spotify playlist is showing wrong number and total duration

My question or issueHello. I dont know how to explain as certain but My playlist number and total duration is shown wrong in my android phone. But when i opened Pc is showing true. And moreover I am adding song in my phone and number of songs is not ...

  • Regular
  • My question or issue Hello. I dont know how to explain as certain but My playlist number and total duration is shown wrong in my android phone. But when i opened Pc is showing true. And moreover I a...
  • umeerrged
  • Casual Listener
  • 4459 Views
  • 22 replies
  • 0 likes
  • 4459 Views
  • 22 replies
  • 0 likes

Superuser Contribution Why can't I see my queue on Spotify mobile?

I have added a bunch of songs to my queue, and Spotify is currently playing from my queue. However, the queue button when I look at Now Playing is greyed out, and nothing happens when I click it, so I cannot rearrange my queue or look at what's comin...

  • Visitor
  • I have added a bunch of songs to my queue, and Spotify is currently playing from my queue. However, the queue button when I look at Now Playing is greyed out, and nothing happens when I click it, so ...
  • Stacey_B
  • Casual Listener
  • 3494 Views
  • 9 replies
  • 0 likes
  • 3494 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify will not open after the January 31, 2024 update.

After the latest update (Version 8.9.10.616), my app refuses to open. The spotify logo appears for a second then goes black and closes a few seconds later. I tried a complete reinstall, and after reinstalling, it did the same thing. I suspect there w...

  • Casual Listener
  • After the latest update (Version 8.9.10.616), my app refuses to open. The spotify logo appears for a second then goes black and closes a few seconds later. I tried a complete reinstall, and after rei...
  • Fwbennett
  • Casual Listener
  • 3393 Views
  • 9 replies
  • 1 likes
  • 3393 Views
  • 9 replies
  • 1 likes

Superuser Contribution how to stop spotify from autoscrolling while adding songs to a playlist

whenever i add a song to a playlist in spotify, the app will do a weird scroll thing up to where the new song is and i don't like it. it's annoying.

  • Visitor
  • whenever i add a song to a playlist in spotify, the app will do a weird scroll thing up to where the new song is and i don't like it. it's annoying.
  • Susan_GP
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify suddenly won't play podcast episodes from CNN 5 Things and other podcasts under CNN name

Plan Student Premium Country Nigeria Device Samsung Galaxy A53 5GSamsung Galaxy A05 Operating System (Android 14) My Question or Issue Hi there, just this past late July (let say around late July or July 23, 2024) Spotify suddenly won't play podcast ...

  • Newbie
  • Plan   Student Premium       Country   Nigeria       Device   Samsung Galaxy A53 5G Samsung Galaxy A05     Operating System &...
  • Susan_GP
  • Moderator
  • 488 Views
  • 1 replies
  • 0 likes
  • Spotify suddenly won't play podcast episodes from CNN 5 Things and CNN
  • 488 Views
  • 1 replies
  • 0 likes