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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5111 Views

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Superuser Contribution I can't listen to my Local Files on my Android phone

Each time I try to play a song from my local files, it automatically closes the spotify app and stops playing the song. I tried uninstalling all songs and installing them back again but it didn't work. I also tried to deactivate the feature of being ...

Visitor

Each time I try to play a song from my local files, it automatically closes the spotify app and stops playing the song. I tried uninstalling all songs and installing them back again but it didn't wor...

Yordan

Moderator

388 Views

1 replies

0 likes

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Superuser Contribution Phone (Motorola Moto G60S, Android 12) partially reboots after 1 or 2 songs

I open the app, start a song, all goes well till the song ends or maybe even when the following one starts and goes on for a couple of minutes... then the phone shuts off and reboots. But not completely. It stays loading without allowing me to unlock...

Casual Listener

I open the app, start a song, all goes well till the song ends or maybe even when the following one starts and goes on for a couple of minutes... then the phone shuts off and reboots. But not complet...

lakeceleryblackberry

Casual Listener

808 Views

5 replies

0 likes

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Selecting New Podcasts closes Android App

PlanPremiumCountryUKDevicePixel 8 ProMy Question or IssueFor some time now, whenever I select the 'New Episodes' item in My Library, the app closes. Then I reopen it, and can select the item.

Casual Listener

Plan Premium Country UK Device Pixel 8 Pro My Question or Issue For some time now, whenever I select the 'New Episodes' item in My Library, the app closes. Then I reopen it, and can select the...

ribezaz

Spotify Star

294 Views

3 replies

1 likes

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Superuser Contribution Jam disappeared

Plan: PremiumOperating System: Android 11 My Question or Issue:Jam disappeared. It's not in the app anymore.The feature broke some time ago, and by that I mean the button for "start a jam" became unresponsive. One could click on it many times to no a...

Casual Listener

Plan: Premium Operating System: Android 11   My Question or Issue: Jam disappeared. It's not in the app anymore. The feature broke some time ago, and by that I mean the button for "start a ...

NevTears

Visitor

1963 Views

5 replies

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Superuser Contribution SOMETHING WENT WRONG (Have another go?)

PlanPremiumCountryMéxicoDeviceXioami Pad 6Operating SystemAndroid 13 My Question or IssueHi. I just got a new tablet and wanted to use spotify there. I try to log in with facebook and with my username and password, but I keep getting the Something we...

Casual Listener

Plan Premium Country México Device Xioami Pad 6 Operating System Android 13   My Question or Issue Hi. I just got a new tablet and wanted to use spotify there. I try to log in with fac...

Vasil

Moderator

1672 Views

5 replies

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Superuser Contribution Podcasts skip forward and back ~10s

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueWhen I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip forward ~10s later. The skips occur at the same timestamps when I replay th...

Regular

Plan Premium Country USA Device Pixel 7 Operating System Android 14   My Question or Issue When I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip...

OscarDC

Moderator

1363 Views

8 replies

0 likes

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Superuser Contribution some tracks sound utterly terrible on spotify

Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches)This afternoon listening to some roxette tracks and I notice one in 4 or 5 sounds really terrible. Tho...

Visitor

Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches) This afternoon listening to some roxette tracks a...

OscarDC

Moderator

286 Views

1 replies

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Queue doesn't follow search results

The Queue listing is bugged.Context: i.e. When you are in a playlist and you are searching for an artist in that playlist, spotify lists all songs of that artist in that playlist.Normally, when you start a song within this listing, the next songs of ...

Newbie

The Queue listing is bugged. Context: i.e. When you are in a playlist and you are searching for an artist in that playlist, spotify lists all songs of that artist in that playlist. Normally, when y...

ribezaz

Spotify Star

402 Views

3 replies

1 likes

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Superuser Contribution Spotify Connect doesn't play on Bose Soundbar 500

Plan PremiumCountry AustraliaDevice Samsung Galaxy 21Operating SystemAndroid Oreo My Question or IssueSince a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 anymore. I can see Spotify in the Bose app on my Android phone. However when ...

Newbie

Plan Premium Country Australia Device Samsung Galaxy 21 Operating System Android Oreo   My Question or Issue Since a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 an...

mattiwx

Newbie

2247 Views

4 replies

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Solved!!Superuser Contribution how do i stop playing siggested songs

i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works but i CANT FIND THE DANG BUTTON! i have a galaxy a...

Casual Listener

i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works...

laufeylover8090

Casual Listener

258 Views

2 replies

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Solved!!Superuser Contribution Cant see joe rogan video on tv (works in desktop and mobile)

PlanPremiumCountrySwedenDeviceSony a80jOperating SystemAndroid tv v.10My Question or IssueI can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try to play the same video in the spotify app on my tv I only get the aud...

Casual Listener

Plan Premium Country Sweden Device Sony a80j Operating System Android tv v.10 My Question or Issue I can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try ...

Murkymurk

Visitor

7698 Views

7 replies

1 likes

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Superuser Contribution Spotify Needs To Fix The Playlist Description Field

PlanPremiumCountryU.S.DeviceGoogle Pixel 3a XLOperating SystemAndroid Version 11 My IssueThe description of my playlists keeps messing up, after so long. It keeps replacing parts of it with nonsense. Below is an example. Two new songs, &q...

Roadie

Plan Premium Country U.S. Device Google Pixel 3a XL Operating System Android Version 11   My Issue The description of my playlists keeps messing up, after so long. It keeps replacing p...

Gotham_Vigilanty

Visitor

4580 Views

15 replies

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Solved!! Can't download Spotify to Android

Hi, I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android. When I try to download the Spotify app via Google Play I get the error message "you don't have any device...

Regular

Hi,   I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android.   When I try to download the S...

prupil

Newbie

49431 Views

5 replies

1 likes

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Superuser Contribution New Spotify update messing up scrobbling.

PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....

Casual Listener

Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13   My Question or Issue Starting with the May 15, 2023, Spotify update on Android...

Knowledgefromce

Casual Listener

1888 Views

5 replies

1 likes

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Superuser Contribution [Android] Songs won't play on my mobile device

Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset my phone, force stopped and reopened the app, un-in...

Newbie

Hi, I know this is an old thread but I too am having this issue. I have a Samsung S22 ultra. It was working great until I had to factory reset my phone to send it in to fix the screen . I have reset ...

Not applicable

7231 Views

9 replies

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Solved!!Superuser Contribution [Android][Bug] Can't Remove Song from Playlist

PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...

Casual Listener

Plan Premium Country US Device One Plus 10 Pro Operating System OxygenOS 13.0 Spotify Version v8.8.64.554   My Question or Issue While playing from a playlist, I can no longer remove...

Yordan

Moderator

2457 Views

6 replies

0 likes

Android
bug
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Solved!!Superuser Contribution Spotify not working on a particular wifi network

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

Newbie

When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.

Aron_The_Monarch

Newbie

7441 Views

5 replies

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Why I still can't get Spotify premium indevidual after buying

i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work

Visitor

i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work

Bittencourt

Spotify Star

146 Views

1 replies

0 likes

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