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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Clicking Shuffle Twice does not unshuffle

PlanPremiumCountryirrelevant DeviceAll android devices i've used so far. Xiaomi mi 10, pixel 6, pixel 7 pro.Operating SystemAndroid 10, 11, 13. My Question or IssueThe shuffle button in the now playing screen is supposed to cycle between not shuffled...

  • Regular
  • Plan Premium Country irrelevant   Device All android devices i've used so far. Xiaomi mi 10, pixel 6, pixel 7 pro. Operating System Android 10, 11, 13.   My Question or Issue The...
  • Vasil
  • Moderator
  • 229 Views
  • 5 replies
  • 0 likes
  • 229 Views
  • 5 replies
  • 0 likes

Superuser Contribution AI DJ, how to make it avoid Genre's?

I started using the AI DJ function as I like that it suggests new music, and shuffles the things I like already. The one thing that I find hugely annoying though is that it keeps wanting to play a genre that I don't like at all. I've searched for the...

  • Visitor
  • I started using the AI DJ function as I like that it suggests new music, and shuffles the things I like already. The one thing that I find hugely annoying though is that it keeps wanting to play a ge...
  • srttytmuy
  • Music Fan
  • 2699 Views
  • 7 replies
  • 5 likes
  • 2699 Views
  • 7 replies
  • 5 likes

Solved!!Superuser Contribution How to stop Spotify starting when I switch on Bluetooth?

I have Spotify installed on a Pixel 5, running Android 12 (standard build). Whenever I switch on Bluetooth, Spotify automatically starts playing. This has only started happening to me in the last month or so. When I switch my phone on in the morning,...

  • Regular
  • I have Spotify installed on a Pixel 5, running Android 12 (standard build).   Whenever I switch on Bluetooth, Spotify automatically starts playing.  This has only started happening to me ...
  • Machaddock
  • Regular
  • 14716 Views
  • 22 replies
  • 0 likes
  • 14716 Views
  • 22 replies
  • 0 likes

Solved!!Superuser Contribution Can't enable shuffle into default

PlanPremiumDeviceNokia 6.1 PlusOperating SystemAndroid PieMy Question or IssueIs this bug or something?This used to work in old UI but after downgrading to new UI, I can't seem to make shuffle enable by default.And no, "shuffle now" button is not the...

  • Casual Listener
  • Plan Premium Device Nokia 6.1 Plus Operating System Android Pie My Question or Issue Is this bug or something? This used to work in old UI but after downgrading to new UI, I can't seem t...
  • Susan_GP
  • Moderator
  • 1455 Views
  • 7 replies
  • 2 likes
  • 1455 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution Spotify App shows empty albums / no songs in albums

PlanPremiumCountryGermanyDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I recently did a clean reinstall of the Spotify app because it was crashing randomly during playback. Now I have the problem that every album I try to vie...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue   I recently did a clean reinstall of the Spotify app because it was crashi...
  • Susan_GP
  • Moderator
  • 21999 Views
  • 29 replies
  • 9 likes
  • 21999 Views
  • 29 replies
  • 9 likes

Superuser Contribution Randomly autoplaying when unlocking phone/entering app, and or playing from licked songs.(BUG)

PlanPremiumCountry. U.S.A Device: Samsung Galaxy S22 UltraOperating SystemAndroid 13One UI version: 5.1App version: 8.8.80.599 My Question or Issue: ALL AUTOPLAY ANYTHING SETTING OPTIONS ARE TURNED OFF. ("Gapless", "Automix", "Autoplay similar conten...

  • Regular
  • Plan Premium Country. U.S.A   Device: Samsung Galaxy S22 Ultra Operating System Android 13 One UI version: 5.1 App version: 8.8.80.599   My Question or Issue: ALL AUTOPLAY AN...
  • Not applicable
  • 585 Views
  • 3 replies
  • 1 likes
  • 585 Views
  • 3 replies
  • 1 likes

Empty playlists

My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs Plan Premium Country Nigeria Device Pixel 6a Operating System Android 14

  • Visitor
  • My Spotify won't let me play anything. All my playlists are empty, podcasts have no episodes and it won't show my liked songs   Plan   Premium   Country   Nigeria  &...
  • Noah
  • Spotify Star
  • 252 Views
  • 1 replies
  • 2 likes
  • 252 Views
  • 1 replies
  • 2 likes

Superuser Contribution Se me desactiva automáticamente la opción sin pausas

Cuando escucho música siempre tengo la opción "sin pausas" activada pero de la nada se desactiva, es incómodo.

  • Visitor
  • Cuando escucho música siempre tengo la opción "sin pausas" activada pero de la nada se desactiva, es incómodo.
  • MartinT
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Playlists reverting to "clean" song versions

Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of them have the god awful censor. Some updates of Spotif...

  • Newbie
  • Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of the...
  • jeremie974
  • Newbie
  • 2373 Views
  • 2 replies
  • 0 likes
  • 2373 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music isn't available

I can access to my account but all music isn't working and all playlists are empty.

  • Newbie
  • I can access to my account but all music isn't working and all playlists are empty.
  • Yordan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Missing Song, Again

What happened to the original version of Winchester Cathedral by The New Vaudeville Band? It was available a month ago. Now it has suddenly disappeared, replaced by a bogus version. Can't you people do anything right? You seem to have à chronic probl...

  • Newbie
  • What happened to the original version of Winchester Cathedral by The New Vaudeville Band? It was available a month ago. Now it has suddenly disappeared, replaced by a bogus version. Can't you people ...
  • Noah
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps pausing when going from a song to a podcast (and vice versa)

For some reason if I'm listening to a playlist with both podcasts and music in it (i.e. my Daily Drive), whenever Spotify transitions from playing a song to a podcast, it just paused at the start of the podcast (and the same from podcasts to songs).I...

  • Newbie
  • For some reason if I'm listening to a playlist with both podcasts and music in it (i.e. my Daily Drive), whenever Spotify transitions from playing a song to a podcast, it just paused at the start of ...
  • Maria
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues With a dim unresponsive screen on startup

PlanPremiumCountryUnited StatesDeviceMotorola ThinkPhoneOperating SystemAndroid 13 My Question or IssueWhenever I start Spotify when connected to my vehicle it will start and then the screen will go dim and become completely unresponsive like a popup...

  • Newbie
  • Plan Premium Country United States Device Motorola ThinkPhone Operating System Android 13   My Question or Issue Whenever I start Spotify when connected to my vehicle it will start and...
  • MiLe138
  • Newbie
  • 5319 Views
  • 53 replies
  • 14 likes
  • 5319 Views
  • 53 replies
  • 14 likes

Spotify doesn't stop playing music when I play a video/audio on other apps

PlanPremiumCountryMoroccoDeviceXiaomi Redmi note 8 pro Operating SystemAndroid 11 My Question or IssueSpotify doesn't stop playing music when I play a video/audio on other apps or when making calls.

  • Casual Listener
  •   Plan Premium Country Morocco Device Xiaomi Redmi note 8 pro  Operating System Android 11   My Question or Issue Spotify doesn't stop playing music when I play a video/audi...
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 3 replies
  • 1 likes
  • 216 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music pauses but appears to still be playing - Pixel 7

PlanDuo/coupleCountryCanadaDevicePixel 4, 7Operating SystemAndroid My Question or Issue Music will randomly pause. The progress bar continues to move forward and the pause button is still showing but there is no audio. When I press pause the progress...

  • Newbie
  •   Plan Duo/couple Country Canada Device Pixel 4, 7 Operating System Android   My Question or Issue   Music will randomly pause. The progress bar continues to move forward a...
  • Novy
  • Moderator
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes

Superuser Contribution Audio constantly cuts out.

PlanPremiumCountry DeviceTCL 20 proOperating SystemWhat ever the current android version is My Question or IssueI've been using your app for 2 years with no issues until this weekend. The audio cuts out at random intervals but it shows on screen that...

  • Casual Listener
  • Plan Premium Country   Device TCL 20 pro Operating System What ever the current android version is   My Question or Issue I've been using your app for 2 years with no issues until...
  • 12183935910
  • Visitor
  • 12207 Views
  • 37 replies
  • 5 likes
  • 12207 Views
  • 37 replies
  • 5 likes

Spotify replaying some of the same songs

When I play a playlist or radio, and that song list ends, Spotify goes on to play songs in the same vein as what I was just listening to. I have 'Autoplay similar content' enabled in the settings, so this is what I want. However, when the playlist or...

  • Newbie
  • When I play a playlist or radio, and that song list ends, Spotify goes on to play songs in the same vein as what I was just listening to. I have 'Autoplay similar content' enabled in the settings, so...
  • dinomight
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fix a bug "business et Tech" category

hello,In the French version of your apps (both Android and Playstore), in the podcasts library, the link behind the "Business et Tech" category is broken. Could be a nice thing to fix.

  • Visitor
  • hello, In the French version of your apps (both Android and Playstore), in the podcasts library, the link behind the "Business et Tech" category is broken.  Could be a nice thing to fix. 
  • Yordan
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bir sorun oluştu yazısıyla karşılaşmak ve oturum açamamak.

Telefonumda internet açık olmasına rağmen ve Spotify uygulamasındaki "çevrimdışı dinleme" özelliği kapalı olmasına rağmen " şu an çevrimdışı modda" uyarıları aldım. Önbelleği temizledim uygulamadan ve telefondan ama sorun geçmedi. İnterneti kapatıp, ...

  • Visitor
  • Telefonumda internet açık olmasına rağmen ve Spotify uygulamasındaki "çevrimdışı dinleme" özelliği kapalı olmasına rağmen " şu an çevrimdışı modda" uyarıları aldım. Önbelleği temizledim uygulamadan v...
  • MartinT
  • Moderator
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes