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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4987 Views

0 replies

6 likes

  • 4987 Views
  • 0 replies
  • 6 likes

Spotify PiP minidisplay crashing Android

PlanPremium DuoCountryBrazil DeviceMotorola Edge 40 Neo & Motorola G84Operating SystemAndroid 14 IssueWhen playing any content in video mode and press Android home button, calling the picture in picture minidisplay, the android crashes and restart. I...

Regular

Plan Premium Duo Country Brazil   Device Motorola Edge 40 Neo & Motorola G84 Operating System Android 14   Issue When playing any content in video mode and press Android home...

Amay

Spotify Star

580 Views

3 replies

0 likes

  • 580 Views
  • 3 replies
  • 0 likes

Search playback

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next song would be another of the results and not the next...

Newbie

What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next so...

TanyaS

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video on podcasts has stopped working

I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.

Visitor

I usually listen and watch the always sunny podcast on Spotify. But the video aspect doesn't work anymore.

SquadMama

Visitor

24064 Views

49 replies

22 likes

  • 24064 Views
  • 49 replies
  • 22 likes

Bug in Valentines share pop-up

PlanPremiumCountryUK & NIDevicePixel 6aOperating SystemAndroid 15 My Question or IssueThe Valentines day promotional pop-up is getting the user's country incorrect. I received the pop-up with correct country (UK & NI) but from the share dialogue it s...

Casual Listener

Plan Premium Country UK & NI Device Pixel 6a Operating System Android 15   My Question or Issue The Valentines day promotional pop-up is getting the user's country incorrect. I rec...

252 Views

0 replies

0 likes

  • 252 Views
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Superuser Contribution Android Auto - Incomplete library

When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can still access my entire library on the phone app bu...

Casual Listener

When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can...

Vida013

Newbie

3205 Views

11 replies

1 likes

  • 3205 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Playlist order different on app than on my computer

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemWindows 7 My Question or IssueI'm getting married in a few months. My fiance and I have gathered all the songs we wish to play. Took days to go though and set the playlist up so that the son...

Regular

Plan Premium Country USA Device Samsung Galaxy 10 Operating System Windows 7   My Question or Issue I'm getting married in a few months. My fiance and I have gathered all the songs we ...

Not applicable

8542 Views

16 replies

0 likes

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Superuser Contribution Random Songs Playing Even When Autoplay Off

PlanFreeCountryUnited States of AmericaDeviceMoto G PlayOperating SystemAndroid 7.1.1My Question or Issue So I had the same issue before: even when Autoplay is disabled, random songs that I don't want to hear still play. Even when listening from an a...

Visitor

Plan Free Country United States of America Device Moto G Play Operating System Android 7.1.1 My Question or Issue  So I had the same issue before: even when Autoplay is disabled, random...

GeneT

Casual Listener

22479 Views

50 replies

8 likes

  • 22479 Views
  • 50 replies
  • 8 likes

Superuser Contribution Ellipsis menu becomes idle

Plan premiumOperating SystemAndroid My Question or IssueAlmost every time I click on the ellipsis to open the options menu for a song, it won't fully open and the screen becomes idle. Also, if I add a song to a list, I receive a confirmation message ...

Newbie

  Plan premium Operating System Android   My Question or Issue Almost every time I click on the ellipsis to open the options menu for a song, it won't fully open and the screen become...

Novy

Moderator

197 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Songs don't play

I have Spotify for 3 years now and love it. But recently when switching to the next song audio stops. The song itself is playing but there is no audio. The volume doesn't change, thats not the problem. I have the newest update. When closing the app a...

Casual Listener

I have Spotify for 3 years now and love it. But recently when switching to the next song audio stops. The song itself is playing but there is no audio. The volume doesn't change, thats not the proble...

do0x3w3alwos1q00tgh7

Visitor

1099 Views

4 replies

1 likes

  • 1099 Views
  • 4 replies
  • 1 likes

Requests about UI

I have a request about the UI. The bell mark that allows you to see the new songs of the artists you follow, the history button for recently listened songs, and the settings button in the upper right corner of the home screen have been removed. It is...

Visitor

I have a request about the UI. The bell mark that allows you to see the new songs of the artists you follow, the history button for recently listened songs, and the settings button in the upper right...

CryticalAce

Spotify Star

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Missing local files

My device is a Galaxy s20 Fe snapdragon, I'm using the Alpha test version, but before I had the option to import local music, from the device itself, and apparently this function has disappeared.

Visitor

My device is a Galaxy s20 Fe snapdragon, I'm using the Alpha test version, but before I had the option to import local music, from the device itself, and apparently this function has disappeared.&nbs...

CryticalAce

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
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Spotify issue on Android app

Need help. When I use the app, it plays a song, then stops. The interface shows it's still playing after the song I sover (pause button is visible) but doesn't move to the next song. I can't pause it and u pause it. The only function I can do is go t...

Newbie

Need help.  When I use the app, it plays a song, then stops.  The interface shows it's still playing after the song I sover (pause button is visible) but doesn't move to the next song. I ca...

CryticalAce

Spotify Star

878 Views

3 replies

1 likes

  • 878 Views
  • 3 replies
  • 1 likes

Superuser Contribution music everything disappeared

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUkraine Device()Operating System(Android, Windows 11,) My Question or IssueThis morning everything was working fin...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Ukraine  Device () Operating System (Android,...

Joan

Moderator

317 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Combine various play list

How can one! Combine various play list! Created or other! together for continuous blended play & the easiest way to edit play lists to move multiple songs at once!BROTHER

Casual Listener

How can one! Combine various play list! Created or other! together for continuous blended play & the easiest way to edit play lists to move multiple songs at once! BROTHER

Joan

Moderator

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlists don't show up on android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue None of my playlists show up on the android app and also there are no songs to play when I c...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue None of ...

Ivelina

Moderator

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in on new Android device purchased expressly to listen to Spotify on

PlanPremiumCountryUSADeviceLuoran MP3 playerOperating SystemNo ideaMy Question or IssueI can log in to Spotify on my PC but not on the new Spotify music player I purchased expressly to listen to Spotify on. It says my email and password are incorrect...

Visitor

Plan Premium Country USA Device Luoran MP3 player Operating System No idea My Question or Issue I can log in to Spotify on my PC but not on the new Spotify music player I purchased expressly...

Joan

Moderator

624 Views

1 replies

0 likes

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Solved!!Superuser Contribution Android volume keys control Spotify instead of media

PlanPremiumCountryIsraelDeviceSamsung Galaxy S21 Ultra 5GOperating SystemAndroid My Question or IssueHey there,I have a very serious issue that need to be fixed ASAPwhen I'm playing music through spotify on other device (that is not my phone)spotify ...

Regular

Plan Premium Country Israel Device Samsung Galaxy S21 Ultra 5G Operating System Android   My Question or Issue Hey there, I have a very serious issue that need to be fixed ASAP w...

Jubudii

Newbie

16660 Views

18 replies

6 likes

  • 16660 Views
  • 18 replies
  • 6 likes

Solved!!Superuser Contribution Force Stop not working on Pixel 6xl with Android 13

PlanPremiumCountryUSADeviceGoogle Pixel 6XL Operating SystemAndroid 13 My Question or IssueForce stop is no longer working for my Spotify app. It works for every other app that it is meant to work for but Spotify just won't turn off. Background data ...

Casual Listener

Plan Premium Country USA Device Google Pixel 6XL  Operating System Android 13   My Question or Issue Force stop is no longer working for my Spotify app. It works for every other...

sefiro

Casual Listener

7441 Views

27 replies

2 likes

Android 13
Force Stop
Google Pixel 6XL
  • 7441 Views
  • 27 replies
  • 2 likes