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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to play songs from one artist only in a playlist?

Version: AndroidThis is still not resolved by Spotify devs. Use-case: I want to play songs from one particular artist but only the songs that are on one of my playlists. E.g. I have a playlist 90s-00s Rock, I have artist all the way from Blink to Met...

  • Newbie
  • Version: Android This is still not resolved by Spotify devs.  Use-case: I want to play songs from one particular artist but only the songs that are on one of my playlists. E.g. I have a pl...
  • Vasil
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable recommendations in your favorite songs playlist

Hello, I have a problem in my playlist with my favorite songs that there are recommended songs and this is terribly annoying, how can I turn this off?

  • Visitor
  • Hello, I have a problem in my playlist with my favorite songs that there are recommended songs and this is terribly annoying, how can I turn this off?
  • Ivelina
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did you disable the bass boost and virtual effect of my equalizer?

PlanDe primera calidad PaísAmericadispositivoXiaomi Redmi Note 10 Pro sistema operativoAndroid 13/MIUI 14 Mi pregunta o problemaNo he tocado nada en absoluto en mi configuración de Spotify. Sólo utilicé el ecualizador para potenciar las tumbas o tene...

  • Gig Goer
  •   Plan De primera calidad  País America dispositivo Xiaomi Redmi Note 10 Pro  sistema operativo Android 13/MIUI 14  Mi pregunta o problema No he tocado nada en absoluto ...
  • Vasil
  • Moderator
  • 662 Views
  • 4 replies
  • 0 likes
  • 662 Views
  • 4 replies
  • 0 likes

Volume SPIKES (and my world explodes!)

Plan : PremiumCountry USASpotify version: 8.5.50.916Device: Google Pixel2Operating System (Android 10)WiFi Speakers: Sonos Playbar and Samsung Soundbar Q90R (firmware: HW-Q90RWWB-1008.0) I have a MAJOR problem with the Volume Control of either Spotif...

  • Newbie
  • Plan : Premium Country USA Spotify version: 8.5.50.916 Device: Google Pixel2 Operating System (Android 10) WiFi Speakers: Sonos Playbar and Samsung Soundbar Q90R (firmware: HW-Q90RWWB-1008....
  • Marneysoulstar
  • Casual Listener
  • 7246 Views
  • 18 replies
  • 14 likes
  • SAFETY HAZARD
  • 7246 Views
  • 18 replies
  • 14 likes

Superuser Contribution Spotify doesn't let me connect to Jam sessions.

PlanPremium StudentCountryIndiaDeviceSamsung Galaxy A22 4GOperating SystemAndroid 13 My Question or IssuePeople can connect to my Spotify Jam easily and in the normal way. However, I cannot connect to any Jam session whatsoever; be it with the Tap me...

  • Newbie
  •   Plan Premium Student Country India Device Samsung Galaxy A22 4G Operating System Android 13   My Question or Issue People can connect to my Spotify Jam easily and in the normal...
  • Not applicable
  • 962 Views
  • 4 replies
  • 0 likes
  • 962 Views
  • 4 replies
  • 0 likes

Superuser Contribution Al estar reproduciendo una playlist en ki celular (samsung s 23 ultra)

O en mi tablet (samsung galaxy tab s 8 ultra) se interrumpe la reproducción y tengo que darle "play", para reiniciarla. Cómo puedo reparar esto

  • Visitor
  • O en mi tablet (samsung galaxy tab s 8 ultra) se interrumpe la reproducción y tengo que darle "play", para reiniciarla. Cómo puedo reparar esto
  • Susan_GP
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne parviens pas enlever le mode enrichir, je n'aie pas le bouton

Je suis en compte premium depuis un moment déjà et j'ai jamais eu de problème jusque maintenant mais là je ne parviens pas à enlever le mode "enrichir", jai regarder sur la lecture en cour et sur les playlist mais je n'aie plus le bouton "enrichir" e...

  • Visitor
  • Je suis en compte premium depuis un moment déjà et j'ai jamais eu de problème jusque maintenant mais là je ne parviens pas à enlever le mode "enrichir", jai regarder sur la lecture en cour et sur les...
  • lavigne
  • Newbie
  • 1311 Views
  • 2 replies
  • 0 likes
  • 1311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dowload option not showing

When I go on song options, I am not seeing an option to download.what to do

  • Visitor
  • When I go on song options, I am not seeing an option to download.what to do
  • Novy
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

App crashing and restarting song

The app keeps crashing and halting play mid song and restarting it.

  • Visitor
  • The app keeps crashing and halting play mid song and restarting it.
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution All my downloaded songs, playlists and albums are gone on my Android phone

All of my Spotify songs, albums and playlists that I downloaded are gone and I don't know what happened.Yesterday (March 24, 2024), I had all my Spotify downloaded songs, playlists and albums here. But today (March 25, 2024), all my Spotify downloade...

  • Roadie
  • All of my Spotify songs, albums and playlists that I downloaded are gone and I don't know what happened. Yesterday (March 24, 2024), I had all my Spotify downloaded songs, playlists and albums here....
  • Ivelina
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No songs showing in playlists

All daily Playlist and like songs display no songs anymore. Device is a Samsung s9. I have cleared the cache and Uninstalled and reinstall. I have a sd card in my device. I have done the following as well: uninstall the app > turn off the phone > tak...

  • Visitor
  • All daily Playlist and like songs display no songs anymore. Device is a Samsung s9. I have cleared the cache and Uninstalled and reinstall. I have a sd card in my device. I have done the following as...
  • Joan
  • Moderator
  • 431 Views
  • 2 replies
  • 1 likes
  • 431 Views
  • 2 replies
  • 1 likes

Cómo recuperar mi música en un dispositivo nuevo?

Inicié sesión en un dispositivo nuevo y mis playlists y mis me gusta no están por fa ayudaaa!!

  • Visitor
  • Inicié sesión en un dispositivo nuevo y mis playlists y mis me gusta no están 😭😭😭 por fa ayudaaa!!
  • Anyk17
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution i can't listen together wit my friend

So i wanna listen a song with my friend together but when they try open the link nothings happen.

  • Visitor
  • So i wanna listen a song with my friend together but when they try open the link nothings happen.
  • Vasil
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Download songs

My Question or IssueI have a downloaded list, but some songs are not downloaded and there is no icon to do it. Do some songs have a restriction?

  • Visitor
  •   My Question or Issue I have a downloaded list, but some songs are not downloaded and there is no icon to do it.  Do some songs have a restriction?  
  • Amayy
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to Disable the Equalizer from Settings.

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueHow do you disable the equalizer? Each time I use my phone, the quality of the music become unsatisfactory. I have a Samsung Galaxy S9+ -- Android 10 ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue How do you disable the equalizer? Each time I use my phone, the quality of...
  • Yordan
  • Moderator
  • 7774 Views
  • 5 replies
  • 1 likes
  • Android 10
    Samsung
    Samsung galaxy S9+
  • 7774 Views
  • 5 replies
  • 1 likes

no puedo musica en modo sin conexion aunque ya he pagado

se queda cargando el album pero no pasa nada y despues me sale volver a intentar y no pasa nada no se ve el album

  • Visitor
  • se queda cargando el album pero no pasa nada y despues me sale volver a intentar y no pasa nada no se ve el album
  • osornios
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops to work when connected to Wi-FI

PlanPremiumCountryPolandDeviceOnePlus6Operating SystemAndroid 9 (OxygenOS 9.09) My Question or IssueCouple days ago I spotted a new issue while using Spotify on my smartphone. When connected to Wi-FI I'm presented with an error "no Internet connectio...

  • Casual Listener
  • Plan Premium Country Poland Device OnePlus6 Operating System Android 9 (OxygenOS 9.09)   My Question or Issue Couple days ago I spotted a new issue while using Spotify on my smartphone...
  • Leom122180
  • Casual Listener
  • 5457 Views
  • 10 replies
  • 2 likes
  • 5457 Views
  • 10 replies
  • 2 likes