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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5349 Views

0 replies

6 likes

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Solved!!Superuser Contribution Spotify Notification

Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely different notifications. Does It happen because of the...

Casual Listener

Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely dif...

Eni

Moderator

1163 Views

6 replies

0 likes

  • 1163 Views
  • 6 replies
  • 0 likes

Spotify connection error when opening Musixmatch

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, One UI 1.0 My Question or IssueWhen I open Musixmatch, I am getting an error that is saying "An error occurred when loading your music from Spotify. Try again!"

Roadie

Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, One UI 1.0   My Question or Issue When I open Musixmatch, I am getting an error that is saying "An er...

EthanChai1

Roadie

544 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution song keeps replaying

Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will replay at 1:44 again. Is this a known bug? I'm on Andro...

Casual Listener

Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will repl...

OscarDC

Moderator

393 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Galaxy watch app won't connect to phone

PremiumCountryBrazilDeviceGalaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930)Operating SystemWatch - Android 13/Wear OS 4.0/One UI 5.0 WatchPhone - Android 14/One UI 6.1Both are updated as of July 31st 2024 My Question or IssueThe Spotify player ...

Newbie

Premium Country Brazil Device Galaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930) Operating System Watch - Android 13/Wear OS 4.0/One UI 5.0 Watch Phone - Android 14/One UI 6.1 Both are u...

Eni

Moderator

839 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Multiple Issues with the UI in Landscape Mode on Tablets

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7+Operating SystemAndroid 13 My IssuesYour Library tab is left bound and uses the whole width of the screen, while content in Home and Search is contained in a box in the center and doesn't scale to the ...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S7+ Operating System Android 13   My Issues Your Library tab is left bound and uses the whole width of the screen, while content in ...

Chrisnn22

Music Fan

1603 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Superuser Contribution Spotify app keeps lagging and freezing when scrolling playlist

PlanPremium IndividualCountryUnited StatesDeviceX8Pro TabletOperating SystemAndroid My Question or IssueI use the Spotify app on my Android tablet every day and I have a large playlist that I listen to regularly. Recently I have been experiencing a b...

Casual Listener

Plan Premium Individual Country United States Device X8Pro Tablet Operating System Android   My Question or Issue I use the Spotify app on my Android tablet every day and I have a larg...

leacrea

Newbie

5957 Views

26 replies

1 likes

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  • 26 replies
  • 1 likes

Superuser Contribution Stop repeating.It keeps looping

I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed up

Visitor

I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed...

Joan

Moderator

416 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Android Auto - Playlists Not Up To Date When Selected

For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is stuck on the previous week. I have to go onto my p...

Regular

For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is...

Ivelina

Moderator

2035 Views

11 replies

2 likes

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Superuser Contribution Spotify blocks notification bar - no way to turn off

In one of the recent updates a 'now playing' appeared in the notification bar. How do I get rid of it permanently?It's there even if I turn off all notifications for Spotify. I can hide it if I long press it, but it comes back with the next song. It'...

Casual Listener

In one of the recent updates a 'now playing' appeared in the notification bar. How do I get rid of it permanently? It's there even if I turn off all notifications for Spotify. I can hide it if I lon...

ThomasDreadlotti

Casual Listener

6010 Views

23 replies

9 likes

  • 6010 Views
  • 23 replies
  • 9 likes

how do I access my premum account on my new cell?

Where do i go to enter my premium spotify account on my new device?

Visitor

Where do i go to enter my premium spotify account on my new device?

Luan

Spotify Star

389 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution How to always allow URI to a song to open the spotify app?

PlanPremiumCountryNorwayDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueURI links like "spotify:track:" always triggers the dialog:Continue to Spotify?This site wants to open the Spotify appHow can i prevent this dialog from ap...

Music Fan

Plan Premium Country Norway Device Samsung Galaxy S21 Operating System Android 14   My Question or Issue URI links like "spotify:track:<track id>" always triggers the dialog: ...

rghid566

Casual Listener

528 Views

2 replies

0 likes

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Superuser Contribution Spotify Desktop vs Spotify Mobile

Hi All ~ On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in case I have to return to that playlist later in the day and I ...

Roadie

Hi All ~   On the Desktop version the songs in a playlist are numbered, but on the Mobile version the songs in the same playlist aren't. I really like seeing what number song I'm playing in ca...

januaria81

Roadie

1400 Views

2 replies

0 likes

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Superuser Contribution Spotify over multiple devices

PlanPremium with 30 day free (just upgraded today)CountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android Phone and Tablet, Windows 10 PC, TCL Television My Question or Issue I have been a member of Spotify f...

Visitor

Plan Premium with 30 day free (just upgraded today) Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android Phone and Tablet, Windows 10 PC, TCL ...

Yordan

Moderator

481 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify will not work on all 3 of my Android devices worked perfect on apple phone

PlanPremiumCountryusaDeviceSM-T380 SMGG930V SM-T510Operating Systemandroid 8 9 & 11 My Question or IssueAfter install I get my playlist but just a message "Something went wrong". After answering that message a number of times it will play but unrespo...

Casual Listener

Plan Premium Country usa Device SM-T380 SMGG930V SM-T510 Operating System android 8  9 & 11   My Question or Issue After install I get my playlist but just a message "Somethin...

Bobbywires

Casual Listener

689 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Why is it that on flights only a few songs are highlighted that I can play on a Samsung

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Dessi

Moderator

357 Views

1 replies

0 likes

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Superuser Contribution App keeps stopping

Since I've joined Spotify, we have experienced nothing but trouble with the app, playing either on our TV or via Bluetooth connection. The most recent has been the song just stopping playing and going back to the beginning. I have tried all of the re...

Casual Listener

Since I've joined Spotify, we have experienced nothing but trouble with the app, playing either on our TV or via Bluetooth connection. The most recent has been the song just stopping playing and goin...

OscarDC

Moderator

769 Views

3 replies

0 likes

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Superuser Contribution 15 Seconds Skip instead of next track skip

PlanFreeCountryGermanyDeviceXiaomi Redmi12 ProOperating SystemAndroid My Question or IssueMy problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 seconds forward and 15 seconds back button instead of the skip buttons. But I...

Newbie

Plan Free Country Germany Device Xiaomi Redmi12 Pro Operating System Android   My Question or Issue My problem is shown in my screenshot. Yesterday, the Spotify option still had a 15 s...

BrunoCano23

Visitor

5993 Views

7 replies

1 likes

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  • 7 replies
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Superuser Contribution Google Nest commands not working

PlanPremiumCountryUSDeviceGoogle Nest MiniOperating SystemGoogle Home/Assistant? My Question or IssueI've tried three, and it's not getting them. For example, saying "Hey Google, play the 'Slam! Poetry Podcast" gets me "Sure, here's ;Poetry Slam TV (...

Visitor

Plan Premium Country US Device Google Nest Mini Operating System Google Home/Assistant?   My Question or Issue I've tried three, and it's not getting them. For example, saying "Hey Goo...

AlejaR

Moderator

536 Views

1 replies

0 likes

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Superuser Contribution "Waiting for host to start playback" Spotify Jam

PlanPremiumCountry CanadaDeviceSamsung s24 ultraOperating SystemAndroid 14My Question or IssueI had left a Spotify jam that my friend invited me to. I connected to my cars blue tooth and it wouldn't let me play any tracks. It kept giving me the messa...

Visitor

Plan Premium Country Canada Device Samsung s24 ultra Operating System Android 14 My Question or Issue I had left a Spotify jam that my friend invited me to. I connected to my cars blue toot...

voodoojuejue

Newbie

21447 Views

5 replies

1 likes

  • 21447 Views
  • 5 replies
  • 1 likes