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Android app thinks i'm connect to Data not WiFi. Won't play lossless or download

Android app thinks i'm connect to Data not WiFi. Won't play lossless or download

Plan

Premium

Device

Google Pixel 8

Operating System

Android Latest

 

My Question or Issue

The app seems to think that, even when i have my mobile data off and am connected to a strong network, I am always connected to mobile data and won't let me download my songs. It also wont play lossless as I've only got that selected for WiFi.

Good WiFiGood WiFiLossless SelectedLossless SelectedLossless not playingLossless not playingDownload over data warningDownload over data warning

 

BeanMaster_1-1759420282389.png

 



 

Reply
2 Replies

I have tried clearing cache and reinstalling

Hey there @BeanMaster

 

Thanks for getting in touch about this and welcome to the Community! 

 

Just to confirm, does the same happens if you switch to Airplane mode > turn your Wi-Fi on and then try to download your content again? If so, could you check if this behavior persists across devices or only on your phone? 

 

On another note, in one of the screenshots you sent, you mentioned that the content wasn't playing in lossless quality, but you were streaming via Bluetooth. Could you check if the issue persists when streaming directly on your phone? 

 

We'll be on the lookout for your reply. 

EniModerator
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