Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 794 Views
  • 0 replies
  • 4 likes

Superuser Contribution Spotify starts playing music by opening the app

PlanPremiumCountrySwitzerlandDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueHey there, everytime I open the Spotify app, it automatically starts playing music. I don't want that and I haven't found a solution so far. Thank you ...

  • Casual Listener
  • Plan Premium Country Switzerland Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue Hey there, everytime I open the Spotify app, it automatically starts playin...
  • mitzyd118
  • Newbie
  • 3478 Views
  • 15 replies
  • 6 likes
  • 3478 Views
  • 15 replies
  • 6 likes

Superuser Contribution Selected song in Liked Songs only plays if in first position

Spotify App Version : 8.9.86.551PlanPremiumCountryFranceDeviceBlackberry stv100-4Operating SystemAndroid 6.0.1 Kernel 3.10.84-perf-gd46863fec_agent@br622cnc #1 Build AAW068 My Question or IssueWhen I select a song in "Liked Songs" the played song is ...

  • Casual Listener
  • Spotify App Version : 8.9.86.551 Plan Premium Country France Device Blackberry stv100-4 Operating System Android 6.0.1 Kernel 3.10.84-perf-gd46863fec_agent@br622cnc #1 Build AAW068   M...
  • _bert
  • Casual Listener
  • 312 Views
  • 4 replies
  • 0 likes
  • 312 Views
  • 4 replies
  • 0 likes

Superuser Contribution On my Spotify app and browser, I can't view any pages other than the search

I am trying to play Spotify on a Chromebook. I can play from the 'My Library' navbar, and from the small icon when I search a playlist or album, but whenever I click on an artist, playlist, album, podcast, my profile, or any other page, the page says...

  • Casual Listener
  • I am trying to play Spotify on a Chromebook. I can play from the 'My Library' navbar, and from the small icon when I search a playlist or album, but whenever I click on an artist, playlist, album, po...
  • 31xyfc72dnqkop45uoa7
  • Visitor
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Superuser Contribution Now playing notification not appearing

Hi,I just recently switched to a new phone, from a Samsung to a Motorola Edge 50 Fusion. Previously whenever I played a song, the Spotify app would start a "Now Playing" notification that displayed the same information as is shown on the lock screen ...

  • Casual Listener
  • Hi, I just recently switched to a new phone, from a Samsung to a Motorola Edge 50 Fusion. Previously whenever I played a song, the Spotify app would start a "Now Playing" notification that display...
  • TitanLeft
  • Newbie
  • 1669 Views
  • 6 replies
  • 0 likes
  • 1669 Views
  • 6 replies
  • 0 likes

Superuser Contribution Android Auto - Playlists Not Up To Date When Selected

For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is stuck on the previous week. I have to go onto my p...

  • Regular
  • For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is...
  • Ivelina
  • Moderator
  • 1695 Views
  • 11 replies
  • 2 likes
  • 1695 Views
  • 11 replies
  • 2 likes

Superuser Contribution Inability to sign in on phone.

PlanPremiumCountrySingaporeDeviceHonor X9b 5GOperating SystemMagicOS 8.0 My Question or IssueI've been trying to login to my Spotify account for a while, and looking up many tutorials on how to solve the issue, but most have not helped, so I'm coming...

  • Visitor
  • Plan Premium Country Singapore Device Honor X9b 5G Operating System MagicOS 8.0   My Question or Issue I've been trying to login to my Spotify account for a while, and looking up many ...
  • Ivelina
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wrapped 2021 not showing personal tracks

So as in the image i uploaded you can see that it won't show my spotify wrapped 2021, only the global one. My app has been up to date so that's not the problem, reinstalled the app and that didn't work also. If anyone could help me out please leave a...

  • Newbie
  • So as in the image i uploaded you can see that it won't show my spotify wrapped 2021, only the global one.   My app has been up to date so that's not the problem, reinstalled the app and tha...
  • Autumn_alt
  • Visitor
  • 1776 Views
  • 4 replies
  • 1 likes
  • 1776 Views
  • 4 replies
  • 1 likes

Superuser Contribution why does selecting spotify's settings restart my phone?

every time i try to change settings within spotify, i go touch the button to access settings, then my phone flashes a blue stripe on the bottom of the screen and my phone turns off and restarts. i realise that my storage is basically full but playing...

  • Newbie
  • every time i try to change settings within spotify, i go touch the button to access settings, then my phone flashes a blue stripe on the bottom of the screen and my phone turns off and restarts. i re...
  • AlejaR
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi Spotify va mal en mi móvil

PlanPremiumCountryEspañaDeviceAndroid Operating SystemAndroid 11 My Question or IssueDesde que actualice el software en mi móvil, la aplicación de spotify me ha dado problemas como que no me aparecen mis canciones guardadas, el contenido de mis playl...

FF7A214E-6F55-4F25-9FE4-54FEAE81866C.jpeg 5D31631F-E30D-4D3A-BA49-8A79C56A2E7D.jpeg
  • Newbie
  • Plan Premium Country España Device Android  Operating System Android 11   My Question or Issue Desde que actualice el software en mi móvil, la aplicación de spotify me ha dado pro...
  • Kaneki2604
  • Newbie
  • 2159 Views
  • 12 replies
  • 1 likes
  • 2159 Views
  • 12 replies
  • 1 likes

Superuser Contribution Does spotify still stream downloaded songs when not in offline mode?

PlanPremiumCountryUSADeviceS8+Operating SystemAndroid 9 My Question or IssueI download all of my music because I want to save data whenever possible. I downloaded all in the highest quality since I have a ton of space on my phone. I also turn my stre...

  • Casual Listener
  • Plan Premium Country USA Device S8+ Operating System Android 9   My Question or Issue I download all of my music because I want to save data whenever possible. I downloaded all in the ...
  • Adam4x
  • Visitor
  • 6053 Views
  • 6 replies
  • 2 likes
  • 6053 Views
  • 6 replies
  • 2 likes

Superuser Contribution Android Auto & Jam sessions

PlanPremiumCountryFRANCEDeviceXiaomi 12 liteOperating SystemHyperOS / Android My Question or IssueI'm using spotify in my car through Android Auto feature.My issue is that I cannot launch a Jam session in this configuration, and I'd like to do that b...

  • Regular
  • Plan Premium Country FRANCE Device Xiaomi 12 lite Operating System HyperOS / Android   My Question or Issue I'm using spotify in my car through Android Auto feature. My issue is that ...
  • colos
  • Casual Listener
  • 1926 Views
  • 3 replies
  • 2 likes
  • 1926 Views
  • 3 replies
  • 2 likes

Performance Issues When Too Many Speakers are Available

PlanPremiumCountryUnited States of AmericaMy Question or Issue I have a whole-home audio system with 30 to 40 devices that I can use with Spotify. I understand that it's a lot of devices available, but with speakers in about every room of the house i...

  • Newbie
  • Plan Premium Country United States of America My Question or Issue   I have a whole-home audio system with 30 to 40 devices that I can use with Spotify.  I understand that it's a lot ...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Solved!! Spotify no longer plays via bluetooth

PlanPremiumCountrySingaporeDeviceSamsung Galaxy 8Operating SystemSuddenly Spotify no longer plays via Bluetooth, if Bluetooth is connected (ticked for calls and audio) it still plays via the phone speaker, adjusting the volume on the phone it will sh...

  • Casual Listener
  • Plan Premium Country Singapore Device Samsung Galaxy 8 Operating System Suddenly Spotify no longer plays via Bluetooth, if Bluetooth is connected (ticked for calls and audio) it still plays vi...
  • Not applicable
  • 53705 Views
  • 7 replies
  • 0 likes
  • 53705 Views
  • 7 replies
  • 0 likes

Superuser Contribution How can i fix my spotify display bar?

My spotify display bar (which displays which song is playing, is right under the notification bar on Android) is stuck on one sone. And it shows a different slide additionally whenever i play a new song (sorry if that's too confusing)

  • Visitor
  • My spotify display bar (which displays which song is playing, is right under the notification bar on Android) is stuck on one sone. And it shows a different slide additionally whenever i play a new s...
  • Breakgreen
  • Newbie
  • 4598 Views
  • 17 replies
  • 0 likes
  • 4598 Views
  • 17 replies
  • 0 likes

Superuser Contribution Spotify keeps stopping

Hi, when I try and use Spotify every minute or so it keeps stopping and a have to play again, it happens so frequently I cannot use the app, but I'm still paying for it, its been happening for about 6 months now, iv tried multiple things to sort it b...

  • Casual Listener
  • Hi, when I try and use Spotify every minute or so it keeps stopping and a have to play again, it happens so frequently I cannot use the app, but I'm still paying for it, its been happening for about ...
  • Vasil
  • Moderator
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeat one disables itself 2022

PlanPremiumCountryUKDeviceHuawei Mate 20proOperating SystemWindows 10 My Question or IssueSeems like there are a few running threads on this forum reporting issues of the repeat one button disabling itself after skipping over to the next track or sta...

  • Casual Listener
  • Plan Premium Country UK Device Huawei Mate 20pro Operating System Windows 10   My Question or Issue Seems like there are a few running threads on this forum reporting issues of the rep...
  • Schule04
  • Casual Listener
  • 5973 Views
  • 6 replies
  • 6 likes
  • 5973 Views
  • 6 replies
  • 6 likes

Superuser Contribution AI DJ, how to make it avoid Genre's?

I started using the AI DJ function as I like that it suggests new music, and shuffles the things I like already. The one thing that I find hugely annoying though is that it keeps wanting to play a genre that I don't like at all. I've searched for the...

  • Visitor
  • I started using the AI DJ function as I like that it suggests new music, and shuffles the things I like already. The one thing that I find hugely annoying though is that it keeps wanting to play a ge...
  • senzo25
  • Newbie
  • 9643 Views
  • 15 replies
  • 8 likes
  • 9643 Views
  • 15 replies
  • 8 likes

Superuser Contribution Multiple Issues with the UI in Landscape Mode on Tablets

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7+Operating SystemAndroid 13 My IssuesYour Library tab is left bound and uses the whole width of the screen, while content in Home and Search is contained in a box in the center and doesn't scale to the ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S7+ Operating System Android 13   My Issues Your Library tab is left bound and uses the whole width of the screen, while content in ...
  • Chrisnn22
  • Music Fan
  • 1288 Views
  • 4 replies
  • 2 likes
  • 1288 Views
  • 4 replies
  • 2 likes