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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38760 Views
  • 65 replies
  • 25 likes
  • 38760 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875747 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875747 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution Music playback stutters while phone screen is locked.

Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, including while operating in background. Clean reinstall, alt...

  • Casual Listener
  • Music playback stutters (sounds similar to buffering) while phone screen is locked. No issues if phone screen remains on. Changed battery settings to give Spotify unlimited battery access, includ...
  • kremerar
  • Casual Listener
  • 566 Views
  • 5 replies
  • 1 likes
  • 566 Views
  • 5 replies
  • 1 likes

Superuser Contribution Smart shuffle automatically turns on for liked songs (android)

This has been happening for a while now but I've become increasingly annoyed with it. Smart shuffle will automatically turn itself on by default when I start listening to my liked songs. When I hit the button to turn it off, it will do so successfull...

  • Newbie
  • This has been happening for a while now but I've become increasingly annoyed with it. Smart shuffle will automatically turn itself on by default when I start listening to my liked songs. When I hit t...
  • Eni
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I can't change my profile picture

When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I always use Spotify and I can't believe that I'm havi...

  • Casual Listener
  • When I go to my profile, I can change my name but not my profile picture. The option "change" just doesn't appears. I have tried everything and I still can't find a solution. I'm very sad because I a...
  • Amayy
  • Spotify Star
  • 825 Views
  • 1 replies
  • 1 likes
  • 825 Views
  • 1 replies
  • 1 likes

Superuser Contribution Android app starts playing automatically when opened (8.8.96.364)

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the next song I want to listen to searched up and open the...

  • Visitor
  • My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the nex...
  • MartinT
  • Moderator
  • 880 Views
  • 12 replies
  • 4 likes
  • 880 Views
  • 12 replies
  • 4 likes

Superuser Contribution Encendido automatico de la aplicación .como quitarlo del celular

Ni bien activo celular al levantarme, inicia música. Active hace mucho pensando que serviría como despertador. Quiero quitarlo. No sé cómo.

  • Visitor
  • Ni bien activo celular al levantarme, inicia música. Active hace mucho pensando que serviría como despertador. Quiero quitarlo. No sé cómo.
  • Ivelina
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy escuchando en modo offline y se pausan las canciones?

Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema

  • Visitor
  • Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema
  • Vasil
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution After an app crash, it logged me out and lost all my downloaded playlists

My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like playlists. How do I fix this?Device: Samsung Galaxy S8A...

  • Roadie
  • My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like play...
  • MihailY
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Device won't show up in Devices

My droid no longer shows up as a device on the desktop player. Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. This started about the same time as I upgraded the app and exp...

  • Visitor
  • My droid no longer shows up as a device on the desktop player.  Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. ...
  • Maurost
  • Newbie
  • 58277 Views
  • 28 replies
  • 0 likes
  • 58277 Views
  • 28 replies
  • 0 likes

Superuser Contribution All tracks are played through the preview

PlanFreeCountryRussia DeviceHonor 5AOperating SystemAndroid 5.1 My Question or IssueAll songs on the phone started playing in preview mode, how can I turn off this mode and start listening to normal music again?

  • Visitor
  •   Plan Free Country Russia   Device Honor 5A Operating System Android 5.1   My Question or Issue All songs on the phone started playing in preview mode, how can I turn of...
  • Vasil
  • Moderator
  • 9290 Views
  • 7 replies
  • 0 likes
  • 9290 Views
  • 7 replies
  • 0 likes

Superuser Contribution Problem using the app in Samsung A21s

My Question or Issue: Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked with the support a week ago and they solved me the problem ...

  • Casual Listener
  • My Question or Issue:  Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked w...
  • Odd_evvey
  • Newbie
  • 1144 Views
  • 37 replies
  • 0 likes
  • 1144 Views
  • 37 replies
  • 0 likes

Superuser Contribution Issue with storage option switching from internal to SD Card

PlanPremiumCountryTurkeyDeviceRedmi Note 9sOperating SystemAndroid 12My Question or IssueI updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD Card from internal. Before the update there was a option to do that ...

  • Casual Listener
  • Plan Premium Country Turkey Device Redmi Note 9s Operating System Android 12 My Question or Issue I updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD...
  • EfeTheZeus
  • Casual Listener
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Superuser Contribution There is a clickable area in a gap between the bottom three icons and the Now Playing section

DeviceSamsung A32, Samsung S20 FE, probably othersOperating SystemAndroid 12, maybe others My Question or IssueFor the past year, there is a small but annoying clickable area between the Now Playing bar and the bottom bar (Home, Search, Library). Thi...

  • Regular
  • Device Samsung A32, Samsung S20 FE, probably others Operating System Android 12, maybe others   My Question or Issue For the past year, there is a small but annoying clickable area between...
  • cjmeyer96
  • Regular
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing playlists from android auto

My son and I used to share a premium account. He now has his own account vai premium family. All of his playlists have been deleted from my account. Cannot see those playlists on my phone / pc. However when I plug my phone into my car and Spotify is ...

  • Casual Listener
  • My son and I used to share a premium account.    He now has his own account vai premium family.  All of his playlists have been deleted from my account. Cannot see those playlists on m...
  • Not applicable
  • 943 Views
  • 4 replies
  • 0 likes
  • 943 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to stop Spotify opening automatically on mobile?

So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and the music controls show up in my notification bar on m...

  • Gig Goer
  • So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and t...
  • janiom575
  • Newbie
  • 16453 Views
  • 26 replies
  • 3 likes
  • 16453 Views
  • 26 replies
  • 3 likes

Superuser Contribution My google pixel uses Spotify for my alarm music, how do I choose the songs?

Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, I asked the Google community and they said it's a S...

  • Visitor
  • Every morning I get woken up to songs by 'Grimes' that I've never actually listened to and they're kinda creepy, I like a couple of her songs but I can't work out how to change what the alarm plays, ...
  • AlejaR
  • Moderator
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing lyrics crashes app

PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A Operating System(iOS 10, Android Oreo, Windows 10,etc.)Beta My Question or IssueSharing lyrics crashes app

  • Music Fan
  • Plan Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Beta  My Question...
  • Eni
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fone Bluetooth

Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone Obs: em qualquer outro app ele funciona normalmente PlanPremiun CountryBrasil DeviceSansung Galaxy S20 Op...

  • Newbie
  • Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone   Obs: em qualquer outro app ele funciona norma...
  • Eni
  • Moderator
  • 440 Views
  • 3 replies
  • 0 likes
  • 440 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist has hidden songs that can't be deleted on android

I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it.It only happens on my Google pixel pro 7 and makes it really hard work to move...

  • Casual Listener
  • I have playlists that when I edit them have 10+ tracks I didn't add to it on them - but they are only visible when editing they playlist they don't come up when playing it. It only happens on my Goo...
  • Yordan
  • Moderator
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Song Selection on Samsung Active 2 Watch

PlanPremiumCountryUKDeviceSamsung Active 2 Watch Operating SystemTizen My Question or IssueI am using the watch in standalone mode. When selecting songs from a list, an unselected song plays. For example, I searched for 'Questions' and first on the l...

  • Visitor
  • Plan Premium Country UK Device Samsung Active 2 Watch  Operating System Tizen   My Question or Issue I am using the watch in standalone mode. When selecting songs from a list, an ...
  • Maria
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crash shuffle to non shuffle

Plan/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Google pixel 8 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start my liked songs playlist in shuffle mode and then switch...

  • Newbie
  • Plan /Premium Country Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Google pixel 8 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • Joan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes