Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
106724 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
216352 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
569924 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
469926 Views
577 replies
40 likes
Hi,I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow).Last week the spotify app (running on Android 5.1.1) had a force close (= crash), ...
Hi, I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow). Last week the sp...
Visitor
5047 Views
3 replies
0 likes
PlanPremiumCountryUKDevicePixel 8 ProOperating SystemAndroid 15I think this may be related to latest update but having an issue where intermittently my downloaded podcasts do not appear but then, for some reason Spotify seems to redownload them all, ...
Plan Premium Country UK Device Pixel 8 Pro Operating System Android 15 I think this may be related to latest update but having an issue where intermittently my downloaded podcasts do not appe...
Visitor
1411 Views
2 replies
0 likes
PlanPremiumCountryUnited States DeviceSamsung Galaxy S10Operating SystemAndroid one UI version 2.1 My Question or IssueMy podcasts keeps freezing and stopping for no reason. The only way to fix it is to close and re open the app. Occasionally after I...
Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android one UI version 2.1 My Question or Issue My podcasts keeps freezing and stopping for no rea...
Visitor
33534 Views
52 replies
9 likes
PlanPremiumDeviceVariousOperating SystemAndroid My Question or IssueI have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, even if "Smart Shuffle" is not activated.As I understand it, "Smart Shuf...
Plan Premium Device Various Operating System Android My Question or Issue I have multiple playlists I made for myself, and whenever I'm playing them, I keep getting recommended songs, ...
Casual Listener
4128 Views
6 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S21Operating SystemAndroid 14, One UI 6.1 My Question or IssueProblem is identical on my wife and my Samsung S21s. We both sleep with earbuds playing something quietly. After awakening, closing Spotify, and confirmi...
Plan Premium Country USA Device Samsung S21 Operating System Android 14, One UI 6.1 My Question or Issue Problem is identical on my wife and my Samsung S21s. We both slee...
Spotify Star
681 Views
1 replies
0 likes
PlanPremium Student CountryGermany DeviceSamsung Galaxy A8 2018 (Android) Hello,I need help on this one - I've checked a few old posts and tried the solutions mentioned, but it did not work...When I search for a podcast, an album or anything and clic...
Plan Premium Student Country Germany Device Samsung Galaxy A8 2018 (Android) Hello, I need help on this one - I've checked a few old posts and tried the solutions mention...
Moderator
3460 Views
12 replies
0 likes
Dear Accessibility Support of Spotify,I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader users on Android Talkback have huge challenges while tr...
Dear Accessibility Support of Spotify, I have written to you four times by e-mail during the past years and there seems to be no improvement or reaction at all. Thus, once more, the screen reader us...
Music Fan
790 Views
3 replies
0 likes
Spoiler (Highlight to read)This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch it, it freezes on the gre...
This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch i...
Moderator
1996 Views
3 replies
1 likes
Boa tarde.Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posição normal. O problema começou depois da última atualização ...
Boa tarde. Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posiç...
Newbie
3660 Views
4 replies
1 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 7T My Question or IssueFor some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, creates the same 'playlist' based on from which song I trigger the shuffl...
Plan Premium Country Netherlands Device OnePlus 7T My Question or Issue For some reason since the last update, the shuffle function in my liked songs, instead of shuffling the songs, c...
Visitor
51027 Views
10 replies
2 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy A71Operating SystemAndroid 13, One UI 5.1My Question or IssueThis might be a feature, but since it bothers me, I'd like to report it here. When I skip the time of a song (like to 0m54s - 2m17s), the volume...
Plan Premium Country Brazil Device Samsung Galaxy A71 Operating System Android 13, One UI 5.1 My Question or Issue This might be a feature, but since it bothers me, I'd like to report it he...
Newbie
8507 Views
11 replies
1 likes
PlanPremium FamilyCountryBrazilDevice(Samsung Galaxy J5)Operating System(Android 6.0.1) My IssueI can't open albuns or playlists (except "Liked songs"). I'm able to search them but once I try to open it stays forever loading. The app doesn't close or...
Plan Premium Family Country Brazil Device (Samsung Galaxy J5) Operating System (Android 6.0.1) My Issue I can't open albuns or playlists (except "Liked songs"). I'm able to sear...
Newbie
772 Views
2 replies
4 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueI accidentally deleted a song from the song radio station. In fact, it is the song that the radio station is based on, "Kill Jill". I cannot seem to find a way t...
Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android My Question or Issue I accidentally deleted a song from the song radio station. In fact, it is the so...
Newbie
4193 Views
6 replies
0 likes
Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able to see this, but nowadays I click on Lana's position...
Like, sure, you can view the WW position of an artist in their Profile Page if they're big enough and have a spot on the top, but how/where do you see the overall ranking? I think I used to be able t...
Casual Listener
2073 Views
1 replies
2 likes
Plan Premium Country Colombia Device Samsung Galaxy S23 Ultra Operating System Android 14 One UI version 6.1 My Question or Issue Hi, I’ve been experiencing an issue when playing music from Spotify on my Alexa speaker. Previously, I could start playb...
Plan Premium Country Colombia Device Samsung Galaxy S23 Ultra Operating System Android 14 One UI version 6.1 My Question or Issue Hi, ...
Moderator
7354 Views
34 replies
2 likes
I'm computer literate, i promise, but find the Spotify interface among the worst i've ever had to deal with. I'm on Android. If I choose songs to play, when they finish it goes on to start playing recommendations (which i don't want as it means i can...
I'm computer literate, i promise, but find the Spotify interface among the worst i've ever had to deal with. I'm on Android. If I choose songs to play, when they finish it goes on to start p...
Casual Listener
6602 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Hello, I use spotify connect to operate an android phone with speakers in another room. I control it with my own android phone. The prob...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Hello, I use spotify connect to operate an android ...
Music Fan
4237 Views
3 replies
0 likes
Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich zuletzt vor Jahren dort anmelden und habe wahrschei...
Ich habe ein neues Handy und meine Nummer gewechselt. Jetzt habe ich auf dem neuen Handy kein Premium mehr. Ich hab es mit alles Mailadressen versucht,aber es hat nicht funktioniert. Ich musste mich ...
Visitor
3370 Views
2 replies
0 likes
Plan: PremiumCountry: NetherlandsDevice: Polestar 2 (software 3.4.4)Operating System: Android Automotive (AAOS) My Question or Issue:Unable to login because of a weirdly formatted login screen. The app appears to be for mobile devices instead of a ca...
Plan: Premium Country: Netherlands Device: Polestar 2 (software 3.4.4) Operating System: Android Automotive (AAOS) My Question or Issue: Unable to login because of a ...
Moderator
7247 Views
34 replies
3 likes
Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way of listening. However, recently I have had a problem with my...
Hi. Usually, I download episodes of my favourite podcasts and music to listen to in offline mode. Sometimes the reception is very bad in my area, hence downloaded content is my prefered way ...
Newbie
5098 Views
9 replies
3 likes
