Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The issue is that both players will start in sync but t...
I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The ...
503 Views
0 replies
0 likes
PlanPremiumCountryUKDevicePumpkin Android Car StereoOperating SystemAndroid My Question or IssueOffline mode was always SUPER reliable last year. It did what it says on the tin, you download once and it just always worked. I know for a fact that a re...
Plan Premium Country UK Device Pumpkin Android Car Stereo Operating System Android My Question or Issue Offline mode was always SUPER reliable last year. It did what it...
Spotify Star
2461 Views
11 replies
1 likes
Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.
Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.
Moderator
649 Views
2 replies
0 likes
I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI playlist even though I have Spotify Premium.
I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI playlist even though I have Spotify Premium.
Casual Listener
374 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueThe Spotify app has a bug when scrolling through the discography. Releases can disappear when scrolling up. I have documented the bug here: https://you...
Plan Premium Country Germany Device Samsung Galaxy Note 9 Operating System Android 10 My Question or Issue The Spotify app has a bug when scrolling through the discography. Releases ...
Moderator
349 Views
1 replies
0 likes
PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...
Plan Free Country UK Device Samsung Galaxy S9+ My Question or Issue I went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local...
Regular
804 Views
3 replies
1 likes
PlanSwitched to FreeCountryIndiaDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 14 - One UI 6.1 My Question or IssueI recently switched to the free plan from a Premium Individual plan earlier. I am moving to a different country and was planning...
Plan Switched to Free Country India Device Samsung Galaxy S22 Ultra Operating System Android 14 - One UI 6.1 My Question or Issue I recently switched to the free plan from a Premium ...
Visitor
4310 Views
4 replies
0 likes
PlanPremiumDeviceGoogle Pixel 6aOperating SystemAndroid 14My Question or IssueWhen I listen to Spotify with just my phone's speakers, the music will randomly pause or lag out when my phone turns off. It plays for a few seconds and usually just comple...
Plan Premium Device Google Pixel 6a Operating System Android 14 My Question or Issue When I listen to Spotify with just my phone's speakers, the music will randomly pause or lag out when my ph...
Visitor
1747 Views
6 replies
0 likes
Some podcast I can download others I can't.
Some podcast I can download others I can't.
Spotify Star
357 Views
1 replies
0 likes
I swear you used to be able to search for Japanese songs using the romanji titles but I haven't been able to and it makes it difficult to find most of my Japanese songs when I don't have access to a Japanese keyboard. There also seems to be an issue ...
I swear you used to be able to search for Japanese songs using the romanji titles but I haven't been able to and it makes it difficult to find most of my Japanese songs when I don't have access to a ...
Casual Listener
779 Views
2 replies
0 likes
The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I can't add new albums to my library, so I can't lis...
The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I...
Casual Listener
5414 Views
2 replies
0 likes
Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely different notifications. Does It happen because of the...
Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely dif...
Moderator
1265 Views
6 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, One UI 1.0 My Question or IssueWhen I open Musixmatch, I am getting an error that is saying "An error occurred when loading your music from Spotify. Try again!"
Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, One UI 1.0 My Question or Issue When I open Musixmatch, I am getting an error that is saying "An er...
Roadie
562 Views
2 replies
0 likes
Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will replay at 1:44 again. Is this a known bug? I'm on Andro...
Whenever I close spotify and reopen and the song I'm playing finishes, it will replay at the moment I closed the app. Ex: close the app when songs at 1:44. Reopen and let song finish and it will repl...
Moderator
414 Views
1 replies
0 likes
PremiumCountryBrazilDeviceGalaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930)Operating SystemWatch - Android 13/Wear OS 4.0/One UI 5.0 WatchPhone - Android 14/One UI 6.1Both are updated as of July 31st 2024 My Question or IssueThe Spotify player ...
Premium Country Brazil Device Galaxy A14 5G (SM-A146M/DS) and Galaxy Watch6 (SM-R930) Operating System Watch - Android 13/Wear OS 4.0/One UI 5.0 Watch Phone - Android 14/One UI 6.1 Both are u...
Moderator
880 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S7+Operating SystemAndroid 13 My IssuesYour Library tab is left bound and uses the whole width of the screen, while content in Home and Search is contained in a box in the center and doesn't scale to the ...
Plan Premium Country Germany Device Samsung Galaxy S7+ Operating System Android 13 My Issues Your Library tab is left bound and uses the whole width of the screen, while content in ...
Newbie
1774 Views
5 replies
2 likes
PlanPremium IndividualCountryUnited StatesDeviceX8Pro TabletOperating SystemAndroid My Question or IssueI use the Spotify app on my Android tablet every day and I have a large playlist that I listen to regularly. Recently I have been experiencing a b...
Plan Premium Individual Country United States Device X8Pro Tablet Operating System Android My Question or Issue I use the Spotify app on my Android tablet every day and I have a larg...
Newbie
6236 Views
26 replies
1 likes
I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed up
I have just one song in 1 of my playlists. I want it to stop automatically once it ends but it doesn't. Eveytime I have to do it, and it starts playing automatically when switching devices. I'm fed...
Moderator
431 Views
1 replies
0 likes
For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is stuck on the previous week. I have to go onto my p...
For the past month or two, I've been having an issue in which selecting a playlist (such as Release Radar or Discovery Weekly) within Android Auto is not updating and showing the current songs. It is...
Moderator
2145 Views
11 replies
2 likes
In one of the recent updates a 'now playing' appeared in the notification bar. How do I get rid of it permanently?It's there even if I turn off all notifications for Spotify. I can hide it if I long press it, but it comes back with the next song. It'...
In one of the recent updates a 'now playing' appeared in the notification bar. How do I get rid of it permanently? It's there even if I turn off all notifications for Spotify. I can hide it if I lon...
Casual Listener
6640 Views
23 replies
9 likes
