Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Blackview BV 9900 Pro
My Question or Issue
The Spotify Andoid app crashes every time after a few minutes playback.
It does not freeze, it stops competely (also dissapaers from memory).
I’ve read simular posts and followed the solutions mentioned there: clear cache, clear data, uninstall en install again. Rebooting phone also no solution.
Problem started when I changed phones. App worked fine on prvious phone.
No netwerk issue, and account plays fine on other devices. MacOs, IOS.
Solved! Go to Solution.
Thank you for going thorugh this troubleshooting with us and the additional testing that you've done.
This really sounds like your phone has some backstage app-killing service/ process that might be built into the specific Android ROM of the device.
We recommend you go throguh the solutions listed here: https://dontkillmyapp.com/blackview and to let us know if any of those work. If none of them do, this unfortunately and most likely cannot be prevented on this current phone as it probably kills the app on the OS level.
Keep us in the loop on how you get on.