Music stop when get certain notification

[AmZkr]

Plan

Premium 

Country

Malaysia

Device

Xiaomi Redmi Note 11 Pro+ 5G

Operating System

HyperOS 2.0.2

My Question or Issue

Does everyone have same issue has me ? Music suddenly pause for no reason after receiving certain notification 

[Yordan]

Hi, @AmZkr,

Thanks for reaching out!

If I understood you correctly, instead of the audio ducking upon receiving a notification (i.e. the volume is lowered for 1-2 seconds and then raised back up), the playback stops completely and has to be manually resumed. I'm unable to reproduce this on my end, so let's investigate further.

Do the notifications that cause the issue produce sound? Have you checked if making them silent or setting the phone on vibrate makes a difference?

Something I'd recommend is making sure Spotify is allowed to run in the background & isn't being restricted by your battery settings. It'd be great if you could also let us know when you first noticed this behavior (for example, after a recent OS or app update).

Keep us posted on this! Cheers 🤘

[AmZkr]

Sorry for the late update , my problem are that whenever i received a notification , the music pause itself and i need to tap play to resume , i noticed this problem about 2 days ago when suddenly there no music , i thought that i pause it but after upcoming day ,  i noticed myself that when this specific app notifications appear , the music just pause . The problem can be recreated easier for me and also when i try to clear my notifications , it aslo pause the music . It's kinda weird problem . I already try investigate what cause the problem . I already try reset my notifications , try uninstall Spotify and that app , restart my phone , try clean uninstall spotify , using dnd/silent mode , try turn off the sound notification for that app . All of this doesn't work . The only 2 solution that can work for now , turn off notifications for that app or uninstall that app

The app that cause the problem are my shopping app call Shopee

[Yordan]

Thanks for the reply, @AmZkr!

In general, the Android OS ensures there's only one app playing sound through an audio stream at a time via something called audio focus, so perhaps the Shopee app invokes priority when you receive a notification, which causes it to pause the playback.

I did some research on the topic and a few other cases (#1, #2, #3) where users mentioned they experience their music (not just Spotify) pausing when the app is opened. Disabling Camera & Microphone permissions for the Shopee app seemed to do the trick in most cases, so feel free to give that a try as well. You can do this in your Android settings > Apps > Shopee > Permissions.

Take care.

[zmojazz]

I have this kind of problem.. disabling shopee floating notification will solve this problem..