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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4996 Views

0 replies

6 likes

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Superuser Contribution I Cant Change my profile picture

When i try to change my profile picture it loads up a bit then stops and says "we coudlnt do it want to try again?" Nothing wrong with my internet or storage and its a picture of myself not explicit or some other people etc.PlanPremiumCountryTurkeyDe...

Visitor

When i try to change my profile picture it loads up a bit then stops and says "we coudlnt do it want to try again?" Nothing wrong with my internet or storage and its a picture of myself not explicit ...

Joan

Moderator

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Listen To Local Files

PlanPremium CountryUSADeviceSamsung Galaxy S9+My Question or Issue So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my Windows 10 PC, but they are not playable through my phone. I've copied the lo...

Visitor

Plan Premium  Country USA Device Samsung Galaxy S9+ My Question or Issue   So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my ...

Not applicable

3471 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution Not all buttons and menu items are accessible in 1280x720 resolution (android car radio unit)

PlanFree/PremiumCountryUSDeviceEonon car radio unit with 10 inch screen at 1280x720Operating SystemAndroid My Question or IssueI am unable to access all functions and menu options on my car radio unit. I believe this is due to the resolution of the s...

Regular

Plan Free/Premium Country US Device Eonon car radio unit with 10 inch screen at 1280x720 Operating System Android   My Question or Issue I am unable to access all functions and menu op...

FabianJRA

Newbie

864 Views

6 replies

0 likes

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  • 6 replies
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Superuser Contribution App slows down in most categories

PlanPremiumCountrySwitzerlansDeviceGalaxy S21 UltraOperating SystemAndroid 14 In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only been the case since last week. I've cleared my cache and don't have battery ...

Visitor

Plan Premium Country Switzerlans Device Galaxy S21 Ultra Operating System Android 14   In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only be...

OscarDC

Moderator

517 Views

3 replies

0 likes

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Superuser Contribution Stop rewinding podcasts after notifications

So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupted. But I feel like there should be a setting to tur...

Visitor

So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupte...

Anth76

Casual Listener

1663 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Superuser Contribution Payment method not found

PlanFree/PremiumCountryEgyptDevice(iPhone 14)Operating System(iOS 18) My Question or IssueI can't find credits payment method

Newbie

Plan Free/Premium Country Egypt Device (iPhone 14) Operating System (iOS 18)   My Question or Issue I can't find credits payment method

Yordan

Moderator

335 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution When I click on an album, it has songs in it that are not on the album.

I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album

Casual Listener

I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album

Ilovelendricklamar

Casual Listener

2959 Views

4 replies

0 likes

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  • 4 replies
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Solved!!Superuser Contribution Sleep timer only works when not casting to another device?

PlanPremiumCountryCanadaDeviceSamsung TAB S7+Operating SystemAndroid My Question or Issuewhen I listen on the tablet, the sleep timer works. However, when I am listening on another device through Spotify connect, the sleep timer does not function. Th...

Music Fan

Plan Premium Country Canada Device Samsung TAB S7+ Operating System Android   My Question or Issue when I listen on the tablet, the sleep timer works. However, when I am listening on a...

Not applicable

8154 Views

5 replies

6 likes

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  • 5 replies
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Superuser Contribution Spotify offline mode

PlanPremium Country Australia DeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueMy Spotify app continually says I am in offline mode and can't seem to find my internet connection (which is working fine on other devices) I've tried ...

Casual Listener

Plan Premium   Country  Australia   Device Samsung Galaxy S24   Operating System Android   My Question or Issue My Spotify app continually says I am in offline m...

Not applicable

20968 Views

11 replies

3 likes

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  • 11 replies
  • 3 likes

Superuser Contribution Music keeps pausing when I leave the screen.

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into the app.

Visitor

Lately my Spotify music keeps pausing like it's buffering every time I leave the app (open on the background) it plays for a few seconds, skips a few times and then just stops until I go back into th...

Maria

Moderator

13505 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Smart shuffle makes sounds unplayable if there's no internet connection

PlanPremiumCountryGermanyDeviceSamsung SM-M315F/DSNOperating SystemAndroid 12 My Question or IssueIf you use smart shuffle in your favourite songlist (all sounds are downloaded) without an internet connection, all songs are unplayable or play with a ...

Visitor

Plan Premium Country Germany Device Samsung SM-M315F/DSN Operating System Android 12   My Question or Issue If you use smart shuffle in your favourite songlist (all sounds are download...

paul_sadofsky

Newbie

912 Views

2 replies

3 likes

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  • 2 replies
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Superuser Contribution Sort Albums by release date

Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but the sorting functions don't serve me completely as i would like to sort my albums by release dat...

Casual Listener

Country   Brazil   Operating System   (Android 11)   My Question or Issue   Recently i started to use the function to add the albums i listen to in my library, but ...

SWGHL

Regular

11402 Views

7 replies

36 likes

Album library
Android
Release date
sort by
  • 11402 Views
  • 7 replies
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Superuser Contribution Song restarting midway on repeat one

PlanPremium CountryCanada DeviceGalaxy Z Fold 5, Galaxy Tab S8+, Windows PCOperating System(Android 14 OneUI 6.1, Windows 11 N) My Question or IssueIt seems that a recent and previously "Fixed" bug has come back. When setting songs to repeat one, son...

Newbie

Plan Premium  Country Canada   Device Galaxy Z Fold 5, Galaxy Tab S8+, Windows PC Operating System (Android 14 OneUI 6.1, Windows 11 N)   My Question or Issue It seems that...

Elena

Moderator

7477 Views

29 replies

4 likes

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  • 29 replies
  • 4 likes

Superuser Contribution Lyrics not showing up

Plan - Premium YearlyCountry - India Device - Resmi K20Operating System - Android 10 My Question or IssueLyrics have been added to Spotify according to [this](https://support.spotify.com/us/using_spotify/features/can-i-see-lyrics-on-spotify/) page on...

Casual Listener

Plan - Premium Yearly Country - India   Device - Resmi K20 Operating System - Android 10   My Question or Issue Lyrics have been added to Spotify according to [this](https://...

Sam007Yeah

Visitor

830 Views

2 replies

1 likes

Android 10
lyrics
  • 830 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution My Music Stops after an ad, and every 10 seconds a New ad gets played,why?

If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played

Casual Listener

If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played

Not applicable

1514 Views

3 replies

0 likes

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