Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
117957 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
237370 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
598117 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
490722 Views
581 replies
42 likes
When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
When I connect to a particular WiFi network, the Spotify App says that there is no internet connection, even tho I am able to browse other apps and websites without any issues.
Newbie
15525 Views
5 replies
0 likes
i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work
i just bought premium few minutes ago (now it's 10.35 PM, 2/18/2025, Vietnam) but I did get it. i have tried to log out and sign in a again many times but it's doesn't work
Spotify Star
459 Views
1 replies
0 likes
I can't access my account and Spotify not sending password reset sms
I can't access my account and Spotify not sending password reset sms
Spotify Star
332 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceBuilt-In-Car Dash TouchscreenOperating SystemAndroid My Question or IssueOver past 3 months i start to play Spotify and is randomly pauses/Stops and then crashes, I have cleared Cache and updated but this continues to do thi...
Plan Premium Country UK Device Built-In-Car Dash Touchscreen Operating System Android My Question or Issue Over past 3 months i start to play Spotify and is randomly pauses/Stops and...
Moderator
414 Views
1 replies
0 likes
PlanPremiumCountry Sweden DeviceOperating System(Android) My Question or IssueThe new way of ordering playlists has made making playlists impossible for me. I have hundreds of playlists and it's hard to find the ones you want because spotify randomly...
Plan Premium Country Sweden Device Operating System (Android) My Question or Issue The new way of ordering playlists has made making playlists impossible for me. I hav...
Gig Goer
15117 Views
64 replies
56 likes
Whenever I choose to download anything it takes extremely long. It has taken me 5 hours to get halfway on 700 songs. Before anyone comments I have read similar posts.1. I have restarted my phone.2. I have reinstalled the app3. I have a 100mb/s Fibre ...
Whenever I choose to download anything it takes extremely long. It has taken me 5 hours to get halfway on 700 songs. Before anyone comments I have read similar posts. 1. I have...
Regular
1374 Views
7 replies
0 likes
I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have that I have no way to get in touch with, and being able to send...
I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have tha...
Newbie
6844 Views
5 replies
15 likes
PlanFamilyCountryAustriaDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueIn the past few days songs have started skipping and jumping to the next song. I saw that there seems to be an issue with songs skipping at around 10 secon...
Plan Family Country Austria Device Samsung Galaxy S10 Operating System Android 12 My Question or Issue In the past few days songs have started skipping and jumping to the next s...
Moderator
809 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
392 Views
1 replies
0 likes
Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it works perfectly ... can someone help me? thanks Robi
Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it wor...
Visitor
3161 Views
9 replies
2 likes
Only the download option shows. It's a playlist of my liked songs.
Only the download option shows. It's a playlist of my liked songs.
Casual Listener
3083 Views
2 replies
0 likes
PlanPremium DuoCountryBrazil DeviceMotorola Edge 40 Neo & Motorola G84Operating SystemAndroid 14 IssueWhen playing any content in video mode and press Android home button, calling the picture in picture minidisplay, the android crashes and restart. I...
Plan Premium Duo Country Brazil Device Motorola Edge 40 Neo & Motorola G84 Operating System Android 14 Issue When playing any content in video mode and press Android home...
Spotify Star
1274 Views
3 replies
0 likes
What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next song would be another of the results and not the next...
What is the true functioning of the search algorithm in "Your Like," when I perform a search and for example Frank would expect that after he played one of the results and change of song, the next so...
Spotify Star
601 Views
1 replies
0 likes
PlanPremiumCountryUK & NIDevicePixel 6aOperating SystemAndroid 15 My Question or IssueThe Valentines day promotional pop-up is getting the user's country incorrect. I received the pop-up with correct country (UK & NI) but from the share dialogue it s...
Plan Premium Country UK & NI Device Pixel 6a Operating System Android 15 My Question or Issue The Valentines day promotional pop-up is getting the user's country incorrect. I rec...
399 Views
0 replies
0 likes
When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can still access my entire library on the phone app bu...
When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can...
Newbie
4984 Views
11 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemWindows 7 My Question or IssueI'm getting married in a few months. My fiance and I have gathered all the songs we wish to play. Took days to go though and set the playlist up so that the son...
Plan Premium Country USA Device Samsung Galaxy 10 Operating System Windows 7 My Question or Issue I'm getting married in a few months. My fiance and I have gathered all the songs we ...
Not applicable
12253 Views
16 replies
0 likes
PlanFreeCountryUnited States of AmericaDeviceMoto G PlayOperating SystemAndroid 7.1.1My Question or Issue So I had the same issue before: even when Autoplay is disabled, random songs that I don't want to hear still play. Even when listening from an a...
Plan Free Country United States of America Device Moto G Play Operating System Android 7.1.1 My Question or Issue So I had the same issue before: even when Autoplay is disabled, random...
Casual Listener
27121 Views
50 replies
8 likes
I cannot see the list of episodes of any podcast on my Android app
I cannot see the list of episodes of any podcast on my Android app
Not applicable
971 Views
3 replies
0 likes
Plan premiumOperating SystemAndroid My Question or IssueAlmost every time I click on the ellipsis to open the options menu for a song, it won't fully open and the screen becomes idle. Also, if I add a song to a list, I receive a confirmation message ...
Plan premium Operating System Android My Question or Issue Almost every time I click on the ellipsis to open the options menu for a song, it won't fully open and the screen become...
Moderator
388 Views
1 replies
0 likes
I have Spotify for 3 years now and love it. But recently when switching to the next song audio stops. The song itself is playing but there is no audio. The volume doesn't change, thats not the problem. I have the newest update. When closing the app a...
I have Spotify for 3 years now and love it. But recently when switching to the next song audio stops. The song itself is playing but there is no audio. The volume doesn't change, thats not the proble...
Visitor
1507 Views
4 replies
1 likes
