Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1023 Views
  • 0 replies
  • 4 likes

Solved!! Remove Multiple Liked Songs on Mobile

PlanPremiumCountryCanadaDeviceSamsung Galaxy S9 My Question or Issue I have over 6000 liked songs and would like to start fresh by deleting them. Obviously, going through one by one isn't an option, and I don't have a desktop or laptop computer, so I...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S9   My Question or Issue   I have over 6000 liked songs and would like to start fresh by deleting them. Obviously, going ...
  • Amay
  • Spotify Star
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are podcast episodes muting at beginning of next episode?

I have a problem for several weeks. I am listening to any podcast and when an episode finishes and moves on to the next episode it is playing, but appears muted. My temporary fix is to hit the 15 second fast forward button and then the sounds comes t...

  • Visitor
  • I have a problem for several weeks. I am listening to any podcast and when an episode finishes and moves on to the next episode it is playing, but appears muted. My temporary fix is to hit the 15 sec...
  • Maria
  • Moderator
  • 2163 Views
  • 14 replies
  • 1 likes
  • 2163 Views
  • 14 replies
  • 1 likes

Superuser Contribution eliminar playlist

tengo unas playlist que yo no hice y nos las puedo eliminar, lo curioso que las que yo hice esas si las puedo eliminar.I have some playlists that I didn't make and I can delete them, the curious thing is that the ones I made I can delete

  • Visitor
  • tengo unas playlist que yo no hice y nos las puedo eliminar, lo curioso que las que yo hice esas si las puedo eliminar. I have some playlists that I didn't make and I can delete them, the curious ...
  • Maria
  • Moderator
  • 971 Views
  • 1 replies
  • 0 likes
  • 971 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant login despite password reset

User id -bleep-, reset password many times still unable to login. It is premium duo thru Maxis Malaysia

  • Visitor
  • User id -bleep-, reset password many times still unable to login. It is premium duo thru Maxis Malaysia
  • Vasil
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify doesn't allow playing (last) previous song.

The symbol of playing previous song is grey so can't be used. And also the line of song playing can not be dragged if I want to listen a particular part of song. It is happening with my Spotify but all my friends spotify do not have this issue. I hav...

  • Visitor
  • The symbol of playing previous song is grey so can't be used. And also the line of song playing can not be dragged if I want to listen a particular part of song. It is happening with my Spotify but a...
  • Clarence211
  • Visitor
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kilit ekranında gösterme

PlanÜcretsizÜlkeTürkiye CihazGeneral mobile GM 20İşletim sistemiAndroid 11 Soru veya Sorunum Kilit ekranımda şarkıyı kontrol edememe rağmen şarkı kapağı bozuk bir şekilde duvar kağıdı olarak kilit ekranımda gözüküyor

  • Visitor
  • Plan Ücretsiz Ülke Türkiye   Cihaz General mobile GM 20 İşletim sistemi Android 11   Soru veya Sorunum Kilit ekranımda şarkıyı kontrol edememe rağmen şarkı kapağı bozuk bir şeki...
  • Vasil
  • Moderator
  • 1593 Views
  • 1 replies
  • 0 likes
  • 1593 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify remains offline on Wifi

In my Android phone of Samsung, my premiun account remains offline or shows no internet connection available when using it on a Wi-fi even after a successful connection with Wi-fi. The network is working on all other applications except Spotify. Don'...

  • Visitor
  • In my Android phone of Samsung, my premiun account remains offline or shows no internet connection available when using it on a Wi-fi even after a successful connection with Wi-fi. The netw...
  • Vasil
  • Moderator
  • 4386 Views
  • 1 replies
  • 0 likes
  • 4386 Views
  • 1 replies
  • 0 likes

Solved!! Why doesn't Spotify take advantage of the real estate on a tablet?

PlanPremiumCountryUnited StatesDeviceSamsung Tab S7 FEOperating SystemAndroid 13 My Question or IssueI'm disappointed by what's displayed on my tablet when using Spotify. The album artwork is tiny even though it could be larger than a CD. There's eno...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Tab S7 FE Operating System Android 13   My Question or Issue I'm disappointed by what's displayed on my tablet when using Spotify...
  • Attikai
  • Casual Listener
  • 589 Views
  • 3 replies
  • 2 likes
  • 589 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify always deletes my downloaded music no matter what

Hi, I have a playlist with 3500 songs on SpotifyWhen I download this playlist on Spotify for Android, after almost a day, I see that the playlist is out of download mode and the songs are deleted, and I have to download it again, and this happens aga...

  • Newbie
  • Hi, I have a playlist with 3500 songs on Spotify When I download this playlist on Spotify for Android, after almost a day, I see that the playlist is out of download mode and the songs are deleted, ...
  • abull34668
  • Newbie
  • 667 Views
  • 2 replies
  • 0 likes
  • 667 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't find Spotify in Galaxy apps for my gear sport

PlanPremiumCountry DeviceSamsung gear sport Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using Spotify on my Samsung gear sport for months. Had to reset my watch and just realized that I can't find Spotify in ...

  • Casual Listener
  •   Plan Premium Country   Device Samsung gear sport  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've been using Spotify on my S...
  • stephenmariani
  • Casual Listener
  • 8055 Views
  • 18 replies
  • 5 likes
  • 8055 Views
  • 18 replies
  • 5 likes

Superuser Contribution [Closed ongoing issue] Offline changes to playlists disappear when going back online

Hey, An issue is still here after the 8.6.34.749 update but the board has been closed Here's the link https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-to-playlists-are-wiped-out-when-I-m-back-online/idc-p/5218823#M116314 Thanks !

  • Gig Goer
  • Hey,   An issue is still here after the 8.6.34.749 update but the board has been closed   Here's the link   https://community.spotify.com/t5/Ongoing-Issues/Offline-changes-...
  • Dessi
  • Moderator
  • 7705 Views
  • 64 replies
  • 5 likes
  • 7705 Views
  • 64 replies
  • 5 likes

Superuser Contribution Queue disappearing after closing app

My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.

  • Casual Listener
  • My queue disappears after closing the app, latest version of Android app has been installed and problem still remaining.  
  • tulipansie
  • Newbie
  • 2199 Views
  • 6 replies
  • 0 likes
  • 2199 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify crashes while playing

Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.

  • Visitor
  • Spotify crashes for 3 months now... while playing music on my Z FOLD 3 /android version 14. Sometimes after one song... sometimes after 3 or more songs.
  • MihailY
  • Moderator
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes

Superuser Contribution Scrolling up makes releases disappear [bug report]

PlanPremiumCountryGermanyDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueThe Spotify app has a bug when scrolling through the discography. Releases can disappear when scrolling up. I have documented the bug here: https://you...

20240805_194320.jpg
  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue The Spotify app has a bug when scrolling through the discography. Releases ...
  • Yordan
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution I only have the options create playlist and shared mix und nicht die ai pla

I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.

  • Casual Listener
  • I only have the two options "Create playlist" and "Shared mix" in Spotify on my phone and not the AI ​​playlist even though I have Spotify Premium.
  • ErnitheSloth
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible de mettre un son a ma playlist

Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non J'ai donc tenter de refaire la même playlist en pensant que c'était que un bug mai...

  • Newbie
  •   Sur ma playslist que j'ai crée j'ai essayer de lettre un son mais quand je le met dans ma playlist cela me dit que le son se trouve déja dans la playlist alors que non 😞  J'ai donc ten...
  • Jean29
  • Visitor
  • 1355 Views
  • 2 replies
  • 0 likes
  • 1355 Views
  • 2 replies
  • 0 likes

Lyrics not in sync between app and other devices.

I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The issue is that both players will start in sync but t...

  • Casual Listener
  • I play music through my truck stereo from my phone and I like to look at the lyrics on my second phone at the same time through the spotify mobile web player in desktop view at open.spotify.com. The ...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Notification

Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely different notifications. Does It happen because of the...

  • Casual Listener
  • Why Spotify Notification are different on my two smartphones? The first one is a Samsung A53 and the other is a One Plus 11 and while the app is working, on the lock screen there are 2 completely dif...
  • Eni
  • Moderator
  • 918 Views
  • 6 replies
  • 0 likes
  • 918 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app not loading albums

The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I can't add new albums to my library, so I can't lis...

  • Casual Listener
  • The spotify app on my android can no longer load albums. If I turn on offline mode I can load albums in my library, but if I try to play a song it deletes and only plays if I turn the wifi back on. I...
  • kata4
  • Casual Listener
  • 4189 Views
  • 2 replies
  • 0 likes
  • 4189 Views
  • 2 replies
  • 0 likes

Solved!! All (non local files) songs not showing up in all of my playlists

PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...

  • Regular
  • Plan Free   Country UK   Device Samsung Galaxy S9+   My Question or Issue I went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local...
  • moon_11
  • Regular
  • 499 Views
  • 3 replies
  • 1 likes
  • bug
    local files
    playlist
  • 499 Views
  • 3 replies
  • 1 likes