Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52093 Views
  • 67 replies
  • 25 likes
  • 52093 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882208 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882208 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27434 Views
  • 4 replies
  • 0 likes
  • 27434 Views
  • 4 replies
  • 0 likes

Superuser Contribution i have a redmi note 12 pro and i cant change my spotify theme

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

  • Visitor
  • i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode
  • Novy
  • Moderator
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify opening up on my phone when my wife turns it on on hers

This is slightly annoying. I find I'll be listening to an audiobook or something else on my phone. My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listening to and spotify will pop up with whatever my wife is listeni...

  • Regular
  • This is slightly annoying.  I find I'll be listening to an audiobook or something else on my phone.  My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listen...
  • Jduckueuueuw
  • Visitor
  • 4295 Views
  • 9 replies
  • 0 likes
  • 4295 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps changing playlist on startup

PlanFreeCountryGermanyDevicePixel 7aOperating SystemAndroid 14Spotify VersionThe Spotify Version on my phone is 8.9.22.539 My Question or IssueAbout every second or third start of spotify on my phone, the played song changes to recommended songs inst...

  • Regular
  • Plan Free Country Germany Device Pixel 7a Operating System Android 14 Spotify Version The Spotify Version on my phone is 8.9.22.539   My Question or Issue About every second or third...
  • MartinT
  • Moderator
  • 702 Views
  • 4 replies
  • 0 likes
  • 702 Views
  • 4 replies
  • 0 likes

Superuser Contribution All songs stopping after 3 seconds

Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, songs play fine. Tested on mobile data and WiFi and ...

  • Visitor
  • Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, s...
  • Maria
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app won't play anything (songs, podcasts etc.) , whether online or offline

Premium plan, in the UKDevice is a Google Pixel 8 proAndroid 14, last updated 5th March and device says no updates availableFor the last 24hrs or so my Spotify app has been refusing to play anything whatsoever, by which I mean songs/ podcasts, and th...

  • Newbie
  •   Premium plan, in the UK Device is a Google Pixel 8 pro Android 14, last updated 5th March and device says no updates available For the last 24hrs or so my Spotify app has been refusing t...
  • Vasil
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

¿que hago si desaparecieron mis playlist?

las playlist creadas por mi ya no me aparecen ni en mi biblioteca y tampoco cuando a una canción le doy a agregar a playlist, no se que hacer

  • Visitor
  • las playlist creadas por mi ya no me aparecen ni en mi biblioteca y tampoco cuando a una canción le doy a agregar a playlist, no se que hacer
  • osornios
  • Spotify Star
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clicking a recently played podcast episode from the home screen doesn't go to that episode

Version8.9.4.304PlanPremiumCountrySouth Africa DeviceRedmi Note 9SOperating SystemAndroid 12 My Question or IssueClicking a podcast episode that you recently started playing from the top of the home screen in Android doesn't go to that specific podca...

  • Regular
  • Version 8.9.4.304 Plan Premium Country South Africa  Device Redmi Note 9S Operating System Android 12   My Question or Issue Clicking a podcast episode that you recently started...
  • OscarDC
  • Moderator
  • 354 Views
  • 5 replies
  • 1 likes
  • 354 Views
  • 5 replies
  • 1 likes

Superuser Contribution Downloads on my playlists disappear and can't be re-downloaded

I have Spotify premium. I created playlists that I download so I can listen to them off-line when I'm in an area with no mobile signal or WiFi. Every few weeks some of the songs on these playlists disappear. The download button at the top of the play...

  • Casual Listener
  • I have Spotify premium. I created playlists that I download so I can listen to them off-line when I'm in an area with no mobile signal or WiFi. Every few weeks some of the songs on these playlists di...
  • AlejaR
  • Moderator
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to an artist I follow?

Plan: PremiumDevice: Samsung Galaxy S20 FE 5GOperating System: Android 13So one artist I follow, Baby Genius, used to be an artist I listened to frequently. Only this morning, I discovered that all but a few of their songs have been rendered unplayab...

  • Casual Listener
  • Plan: Premium Device: Samsung Galaxy S20 FE 5G Operating System: Android 13 So one artist I follow, Baby Genius, used to be an artist I listened to frequently. Only this morning, I discovered th...
  • Maria
  • Moderator
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Can't play the correct content with Google voice assistant

PlanPremiumCountrySpainDeviceROG Phone 6Operating SystemAndroid 14 My Question or IssueI want to play my Daily Drive playlist thought Google assistant, but when I request it, something else plays. I have tried rephrasing it to make Spotify understand...

  • Regular
  • Plan Premium Country Spain Device ROG Phone 6 Operating System Android 14   My Question or Issue I want to play my Daily Drive playlist thought Google assistant, but when I request it,...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lyttelogg (recently played)

PlanPremium CountryNorway DeviceSamsung S22 Operating SystemAndroid My Question or IssueI can't find the function (lyttelog) recently played on my phone.I can see It on the computer version. It was on the phone app before, showing up like a clock top...

  • Newbie
  •   Plan Premium   Country Norway   Device Samsung S22   Operating System Android   My Question or Issue I can't find the function (lyttelog) recently played on m...
  • Yordan
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no queue after the first song plays

I can select a song from my liked songs playlist and it will work fine. After the song ends it doesn't play the next song and the queue is empty.

  • Visitor
  • I can select a song from my liked songs playlist and it will work fine. After the song ends it doesn't play the next song and the queue is empty.
  • Vasil
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Only let me listen to audiobook one device

I have a premium account, audiobook only let me listen to it one device and my other device told me I need to pay and I have tracked how much time I got left I still got loads of hours left

  • Newbie
  • I have a premium account, audiobook only let me listen to it one device and my other device told me I need to pay and I have tracked how much time I got left I still got loads of hours left
  • Ivelina
  • Moderator
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot re-connect to speaker (Android)

Using the Android app, if I connect to a speaker, then go back to listening on my phone (either manually or because I pause the music and the speaker connection times out), I am unable to reconnect to any speaker unless I restart the phone. When I tr...

  • Casual Listener
  • Using the Android app, if I connect to a speaker, then go back to listening on my phone (either manually or because I pause the music and the speaker connection times out), I am unable to reconnect t...
  • MartinT
  • Moderator
  • 448 Views
  • 3 replies
  • 1 likes
  • 448 Views
  • 3 replies
  • 1 likes

Superuser Contribution How to download Spotfiy app on new Huawei smartphone?

Hello, How can I download Spotify app on Huawei P40? It's one of the new models which don't use Google services, so instead of Google Play there's an AppGallery.Deezer and Tidal are available, but I can't find Spotify.Are you planning to release it s...

  • Gig Goer
  • Hello,   How can I download Spotify app on Huawei P40? It's one of the new models which don't use Google services, so instead of Google Play there's an AppGallery. Deezer and Tidal are availa...
  • TamiVGFGarcia
  • Casual Listener
  • 69653 Views
  • 24 replies
  • 6 likes
  • appgallery
    huawei
  • 69653 Views
  • 24 replies
  • 6 likes

Missing Flow

I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... One of the things which I like most in spotify ...

  • Music Fan
  • I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...
  • bilouro
  • Visitor
  • 11955 Views
  • 12 replies
  • 29 likes
  • 11955 Views
  • 12 replies
  • 29 likes

Superuser Contribution How do I get audio to play on my Shokz Openrun?

Samsung A52s with Shokz Openrun.Device is paired to the phone and other applications can play audio to the device. Spotify App recognises the device but audio playback is via the phone, not the headset. Any suggestions?I have reset the Shokz device, ...

  • Visitor
  • Samsung A52s with Shokz Openrun. Device is paired to the phone and other applications can play audio to the device. Spotify App recognises the device but audio playback is via the phone, not the ...
  • Vasil
  • Moderator
  • 3153 Views
  • 1 replies
  • 0 likes
  • 3153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect does not work properly on Android

Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app reinstalled multiple times on all mobile devices, with...

  • Casual Listener
  • Basic info: spotify premium, Samsung S10, Samsung S20, Oneplus 8T. Forum has been browsed through, no help there. Router, switch, WiFi turned on and off multiple times, reseted twice. Spotify app rei...
  • Willmorriz
  • Casual Listener
  • 3123 Views
  • 12 replies
  • 2 likes
  • 3123 Views
  • 12 replies
  • 2 likes

Superuser Contribution I can't start the music. He only plays a certain number of songs .

Previously downloaded songs are not played only by a certain number of songs . How many songs can I have on my playlist?

  • Visitor
  • Previously downloaded songs are not played only by a certain number of songs . How many songs can I have on my playlist?
  • MartinT
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes