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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5936 Views

0 replies

7 likes

  • 5936 Views
  • 0 replies
  • 7 likes

Unable to add a song to my playlist when offline

Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seconds. This used to work fine but started happening i...

Casual Listener

Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seco...

SolveTheRiddle

Casual Listener

642 Views

4 replies

0 likes

  • 642 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts not downloading

For the past week or so I have been unable to download podcasts. I can download songs. Anyone else had similar issues. I have cleared the cache and restarted my phone numerous times. PlanPremiumCountryUSA DeviceSamsung Galaxy S23Operating System Andr...

Newbie

For the past week or so I have been unable to download podcasts. I can download songs. Anyone else had similar issues. I have cleared the cache and restarted my phone numerous times.   Plan P...

WritingAndCrying

Visitor

4409 Views

2 replies

0 likes

  • 4409 Views
  • 2 replies
  • 0 likes

Spotify adding songs to my Playlist queue

PlanPremiumCountry DeviceAndroid Operating System(iOS 10, Android Oreo, Windows 10,etc My Question or IssueI just updated the android app. Spotify is now mixing in songs they think I will like in the play queue. I hate this. I turned it off at some p...

Regular

Plan Premium Country   Device Android  Operating System (iOS 10, Android Oreo, Windows 10,etc   My Question or Issue I just updated the android app. Spotify is now mixin...

Amay

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
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Solved!!Superuser Contribution How can I stop Spotify from auto-starting when I connect headphones

Every time I connect my headphones, Spotify launches and takes over. Even if my phone is ringing at the time and I'm trying to answer a call, I have to go stop Spotify first. I should be able to connect devices without some app automatically taking o...

Casual Listener

Every time I connect my headphones, Spotify launches and takes over. Even if my phone is ringing at the time and I'm trying to answer a call, I have to go stop Spotify first. I should be able to ...

OscarDC

Moderator

862 Views

1 replies

0 likes

  • 862 Views
  • 1 replies
  • 0 likes

Reklamy głośność

Czy u was w darmowym pakiecie są zaj****cie głośne reklamy np Media expert w przerwie??

Visitor

Czy u was w darmowym pakiecie są zaj****cie głośne reklamy np Media expert w przerwie??

492 Views

0 replies

4 likes

  • 492 Views
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  • 4 likes

Solved!!Superuser Contribution Adding song to a que closes the app

PlanPremiumCountrySouth Korea DeviceSamsung Galaxy S22+Operating SystemAndroid My Question or IssueWhen I add a song to a que by sliding it, it closes the app automatically like the video below. Edit) I've tried clearing cache, but it didn't work out...

Regular

Plan Premium Country South Korea   Device Samsung Galaxy S22+ Operating System Android    My Question or Issue When I add a song to a que by sliding it, it closes the app au...

Ivelina

Moderator

710 Views

3 replies

1 likes

  • 710 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution My bluetooth headphones open Spotify immediately after pressing play button

Every time I take my Bluetooth headphones out of the case, most of the time I accidentally press the play button, when this happens my Spotify app automatically opens and plays the last song played. Sometimes I'm in another app and I want to play/pau...

Newbie

Every time I take my Bluetooth headphones out of the case, most of the time I accidentally press the play button, when this happens my Spotify app automatically opens and plays the last song played. ...

Joan

Moderator

5148 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Media player with Spotify is on notification screen without playing

Hi there! I've got this problem with my OnePlus Nord 2, where whenever I swipe from the top, to check the notifications and statuses, I sometimes see a mention of the mediaplayer playing Spotify. Only problem is: I don't play Spotify. It's playing on...

Casual Listener

Hi there! I've got this problem with my OnePlus Nord 2, where whenever I swipe from the top, to check the notifications and statuses, I sometimes see a mention of the mediaplayer playing Spotify. Onl...

Eelcootje

Casual Listener

1785 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Why the pause?

My Question or IssueThe app will pause after a notification sound and remain paused until I manually press play.I've uninstalled and reinstalled the app and it worked for a bit, then moments later started pausing until I pressed play again.

Newbie

My Question or Issue The app will pause after a notification sound and remain paused until I manually press play. I've uninstalled and reinstalled the app and it worked for a bit, then moments late...

Novy

Moderator

323 Views

1 replies

1 likes

  • 323 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Regression] Latest app version is broken when being run with ARMv8.5 MTE (Memory Tagging)

When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this currently on a Google Pixel 8 or Google Pixel 8 Pr...

Casual Listener

When running the Spotify application with ARMv8.5 memory tagging enabled, it will open, begin playing and then within 1-3 seconds, crash, with the below error. You will only be able to reproduce this...

Joan

Moderator

1538 Views

2 replies

3 likes

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  • 2 replies
  • 3 likes

Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

Music Fan

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...

Maria

Moderator

2604 Views

5 replies

2 likes

  • 2604 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

Music Fan

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...

Ivelina

Moderator

339 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution offline mode doesnt work

PlanPremiumCountryGreeceOperating SystemAndroid When i have the offline mode on and i try to open an album or a playlist is has infinite buffering and wont open. If i open the album without online mode and then enable the offline mode it will play fi...

Newbie

  Plan Premium Country Greece Operating System Android   When i have the offline mode on and i try to open an album or a playlist is has infinite buffering and wont open. If i open ...

Novy

Moderator

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot dowload albums on adroid phone

PlanPremiumCountry Austria DeviceSamsung Galaxy A6 My Question or IssueHI All, I cannot dowload albums for a couple of months now.I did the following troubleshooting:I have enough space on your deviceI re-installed the appCleared cacheInternet connec...

Newbie

Plan Premium Country Austria   Device Samsung Galaxy A6     My Question or Issue HI All,  I cannot dowload albums for a couple of months now. I did the following trou...

OscarDC

Moderator

445 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Album cover is really low quality

The album cover is okay on the main page and the now playing screen, but its low resolution on the notification controls when the song plays in the background. | Device : Redmi 9T | Operating system : MIUI Global 12.0.9, Android 10 | Country : Poland...

Regular

The album cover is okay on the main page and the now playing screen, but its low resolution on the notification controls when the song plays in the background. | Device : Redmi 9T | Operating system ...

Joan

Moderator

4861 Views

34 replies

1 likes

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  • 34 replies
  • 1 likes

Superuser Contribution Liked Songs

So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was always my indie or blues or R&B songs. And i just wanted...

Casual Listener

So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was alway...

OscarDC

Moderator

545 Views

5 replies

0 likes

  • 545 Views
  • 5 replies
  • 0 likes

Superuser Contribution Song Duplication

PlanPremiumCountryUnited States Devicemoto g play (2021)Operating SystemAndroid 10 My Question or IssueWhy am I seeing duplicates of songs in my recently played

Regular

Plan Premium Country United States  Device moto g play (2021) Operating System Android 10   My Question or Issue Why am I seeing duplicates of songs in my recently played

OscarDC

Moderator

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can't connect to data when Android's Data Saver is on

PlanPremiumCountryUSADeviceSamsung A50Operating SystemAndroid 11 My Question or Issue Data will work if I have data saver (Android's data saver, not Spotify's) turned off. However when I turn it on Spotify is not connecting to the internet with data....

Regular

Plan Premium Country USA Device Samsung A50 Operating System Android 11   My Question or Issue   Data will work if I have data saver (Android's data saver, not Spotify's) turned ...

Eni

Moderator

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes