Bluetooth connection with Bose QuietComfort II earbuds drops on 1 song

[#1]

Bluetooth connection drops then attempts to reconnect repeatedly with 1 specific song (https://open.spotify.com/track/2JV18nmp5fjH6psidKaiyK?si=aadf68e49b964571) when played from Pixel phone. Song does not play, same occurs when trying to connect earbuds when just paused on that song. Song does play from laptop and same earbuds, and from phone with different Bose headphones. Other songs on Spotify, other apps work with these earbuds. Have tried other android phones with other earbuds of the same type/brand, same issue. Issue happens with wifi/cellular/offline. Have reset everything, all up to current firmware version.

[Ivelina]

Hey there,

Thanks for posting in the Community and for the provided details.

Sadly, we don't have this particular configuration of devices and couldn't test from our end, but as this is quite the odd behavior with only one specific song, let's do some investigating together.

Because this connectivity issue is only happening with the particular Bose earbuds, I recommend that you un-pair and re-pair them with your Pixel phone with the steps under 'Not working?' in this article.

As a step further and in case you've not already done so, it's also a good idea to give the app on your phone a clean reinstall which also includes steps to clear the cache (when corrupted it can cause different performance issues). If you're using an SD-card, please remove it and also test without it.

Since you mentioned that you have tried with other Android phones with other earbuds of the same type/brand, it would be great if you could send us the devices' makes, models, OS and Spotify-versions, as well as let us know if it's again only this specific song that you're having issues with.

Appreciate the cooperation and we'll be on the lookout for your response.