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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Superuser Contribution History isn't working

I tried logging off two times, reinstalling, clearing cache, turning the offline mode on and off, but nothing works. My history just randomly stops registering songs, and sometimes it goes on for days. When I opened spotify from my laptop, the histor...

  • Newbie
  • I tried logging off two times, reinstalling, clearing cache, turning the offline mode on and off, but nothing works.  My history just randomly stops registering songs, and sometimes it goes on ...
  • Not applicable
  • 669 Views
  • 2 replies
  • 0 likes
  • 669 Views
  • 2 replies
  • 0 likes

Locating audio effects

Okay, I have a HTC One Max and it lost the Beats settings, and I've seen a lot of things that say Spotify has an equalizer type audio effects. I may be one of a million people asking this, but where are the effects located? I absolutely can not figur...

  • Regular
  • Okay, I have a HTC One Max and it lost the Beats settings, and I've seen a lot of things that say Spotify has an equalizer type audio effects. I may be one of a million people asking this, but where ...
  • BoyCott
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution "Cannot queue this content" for artist Stray Kids in all platforms (phone, tablet, web app)

(Premium, Canada. Phone is Android, Galaxy S9+, latest version) I cannot play any content from Stray Kids as of yesterday when Spotify crashed on a particular song on my phone. I didn't get the song title cuz... well, it crashed. Since then, when I c...

  • Casual Listener
  • (Premium, Canada. Phone is Android, Galaxy S9+, latest version)   I cannot play any content from Stray Kids as of yesterday when Spotify crashed on a particular song on my phone. I didn't get ...
  • rachitkothadia
  • Visitor
  • 5001 Views
  • 3 replies
  • 0 likes
  • 5001 Views
  • 3 replies
  • 0 likes

Superuser Contribution App loose last played song and playlist when it should start playing

PlanPremiumCountryCzech RepublicDeviceSony Xperia 10VOperating SystemAndroid 14 My IssueVery often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app loads (after get in the car), it shows shortly correctly actual playing song (wh...

  • Music Fan
  • Plan Premium Country Czech Republic Device Sony Xperia 10V Operating System Android 14   My Issue Very often (like every 2nd/3rd) use of Spotify in a car (over bluetooth), the app load...
  • Benik3
  • Music Fan
  • 1590 Views
  • 17 replies
  • 0 likes
  • 1590 Views
  • 17 replies
  • 0 likes

Superuser Contribution Spotify song switch transition is not smooth

PlanPremiumCountryGERMANYDeviceOnePlus 12 (16GB RAM/1TB ROM)Operating SystemOxygenOS 14.0.0.830 ( CPH2581_14.0.0.830(EX01) ), Android 14 My Question or IssueWhen switching a song, the transition is not smooth even with top notch hardware and one of t...

  • Casual Listener
  • Plan Premium Country GERMANY Device OnePlus 12 (16GB RAM/1TB ROM) Operating System OxygenOS 14.0.0.830 ( CPH2581_14.0.0.830(EX01) ), Android 14   My Question or Issue When switching a ...
  • aecid
  • Gig Goer
  • 1350 Views
  • 3 replies
  • 0 likes
  • 1350 Views
  • 3 replies
  • 0 likes

Superuser Contribution Fallas en la app.

Tengo ya semanas con este problema de la app Spotify, tarda en cargar la app y en reproducir la música, ya reinicie mi celular y también desinstale la app y la volví a instalar y sigue igual y ya llevo unas tres semanas con ese problema .

  • Newbie
  • Tengo ya semanas con este problema de la app Spotify, tarda en cargar la app y en reproducir la música, ya reinicie mi celular y  también desinstale la app y la volví a instalar y sigue igual y ...
  • SorathCSG
  • Casual Listener
  • 630 Views
  • 3 replies
  • 1 likes
  • 630 Views
  • 3 replies
  • 1 likes

Superuser Contribution when i use mobile data to use spotify in mobile it doesnt work

so when i turn on mobile data while having 10GBs when i open spotify it says "spotify is currently set to offline"

  • Visitor
  • so when i turn on mobile data while having 10GBs when i open spotify it says "spotify is currently set to offline"
  • 9wzwl7uq3ys2x4h48zbn
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Unlike/Delete Full Album

PlanPremiumCountryCanadaDeviceSonyOperating System Android My Question or IssueSo if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but this action doesn't automatically unlike the songs in the album (does remove it from t...

  • Casual Listener
  • Plan Premium Country Canada Device Sony Operating System  Android    My Question or Issue So if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but...
  • jdtemple
  • Gig Goer
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded Podcasts Still Consume Data

PlanPremiumCountryUnited StatesDevicePixel 3XLOperating SystemAndroid 11 My Question or IssueI was on a road trip yesterday, and had downloaded several podcast episodes in advance. I noticed that when I'd drive out of my cellular coverage area, the p...

  • Gig Goer
  • Plan Premium Country United States Device Pixel 3XL Operating System Android 11   My Question or Issue I was on a road trip yesterday, and had downloaded several podcast episodes in ad...
  • jdtemple
  • Gig Goer
  • 7307 Views
  • 9 replies
  • 0 likes
  • 7307 Views
  • 9 replies
  • 0 likes

Superuser Contribution Why are my downloads disappearing every day? Spare me the generic reply pls

My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, comments, even watched videos and none of the solutio...

  • Regular
  • My downloads will randomly disappear nearly every day and this issue has been happening for almost a year at this point. I've sat here and read dozens of hours worth of articles and support posts, co...
  • Meoaka
  • Visitor
  • 4376 Views
  • 18 replies
  • 1 likes
  • 4376 Views
  • 18 replies
  • 1 likes

Superuser Contribution [Android Auto] Last/Next button switched

PlanPremiumCountryGermanyDeviceSamsung Galaxy S24 UltraOperating SystemAndroid 14, One UI 6.1 My Question or IssueWhen connecting to Android Auto and listening to a playlist, as soon as you stop and start the car again the last title/next title butto...

  • Regular
  • Plan Premium Country Germany Device Samsung Galaxy S24 Ultra Operating System Android 14, One UI 6.1   My Question or Issue When connecting to Android Auto and listening to a playlist,...
  • Beskkov
  • Visitor
  • 1243 Views
  • 11 replies
  • 1 likes
  • 1243 Views
  • 11 replies
  • 1 likes

Superuser Contribution My phone keeps restarting whenever i listen to songs from spotify.

It started 2 days ago and it still hasn't stopped. The phone samsung a52s 5g just goes blank and restarts on its own if i have spotify running on the background. I brought the premium and its still happening please help.

  • Visitor
  • It started 2 days ago and it still hasn't stopped. The phone samsung a52s 5g just goes blank and restarts on its own if i have spotify running on the background. I brought the premium and its still h...
  • MihailY
  • Moderator
  • 401 Views
  • 2 replies
  • 1 likes
  • 401 Views
  • 2 replies
  • 1 likes

Where is my money

Please confirm my payment

  • Visitor
  • Please confirm my payment
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swiping a track to queue it immediately after playing skips current song

On Android - App Version: 8.9.94.470When I play a song then immediately swipe to queue a track right it skips the current playing song and starts playing the queued track

  • Casual Listener
  • On Android - App Version: 8.9.94.470 When I play a song then immediately swipe to queue a track right it skips the current playing song and starts playing the queued track
  • Eni
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio stops working when switching apps

So Im currently having a rather weird bug (?) with my Spotify lately.When listening to Music on my Phone (Pixel 7, all current updates) and I switch to a different App like Instagram or youtube (or really any app that can play audio) while my Spotify...

  • Visitor
  • So Im currently having a rather weird bug (?) with my Spotify lately. When listening to Music on my Phone (Pixel 7, all current updates) and I switch to a different App like Instagram or youtube (...
  • OscarDC
  • Moderator
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Trying to search for music crashes the app on mobile

Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday evening.

  • Casual Listener
  • Since using the new AI Playlist bot, every time I tap the search bar, spotify instantly closes. If it matters, I closed the bot before creating a playlist. This has been ongoing since yesterday eveni...
  • shuatree
  • Casual Listener
  • 7778 Views
  • 33 replies
  • 14 likes
  • 7778 Views
  • 33 replies
  • 14 likes

Superuser Contribution music starts to play again after I hit pause

Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens a lot where, when I check my phone later, I see that...

  • Visitor
  • Hi, when I am done with the app, I pause whatever song it's currently on. I leave the app (but I don't log out) and I clear all notifications for it, on my cellphone (I have an Android). It happens...
  • Novy
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't rewind or go to specific time in a song.

In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.

  • Visitor
  • In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.
  • Not applicable
  • 6011 Views
  • 7 replies
  • 3 likes
  • 6011 Views
  • 7 replies
  • 3 likes

Superuser Contribution Why are the songs on my spotify not playing?

All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left it has almost 300. songs

  • Visitor
  • All songs on my spotify are not playing. If i search for a song and tap on it, it says "you discovered a premuim feature". And all my Playlists say "your songs will appear here" yet in the top left i...
  • OscarDC
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get back autoplay from search results?

Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played.This was great for comparing covers, for example.Now, since at least a month, playback stops after first song.How can I ma...

  • Gig Goer
  • Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played. This was great for comparing covers, for example. Now, since at leas...
  • natalie04
  • Visitor
  • 49328 Views
  • 33 replies
  • 14 likes
  • 49328 Views
  • 33 replies
  • 14 likes