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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Changing playlist picture on Chromebook

PlanPremiumCountryUSADeviceSamsung ChromebookOperating SystemChrome OSMy Question or IssueIs there a way to change the playlist cover photo on a Chromebook? I've heard other people say you need to have a desktop computer to change the picture, but I ...

  • Visitor
  • Plan Premium Country USA Device Samsung Chromebook Operating System Chrome OS My Question or Issue Is there a way to change the playlist cover photo on a Chromebook? I've heard other people ...
  • bmtrygar
  • Music Fan
  • 1378 Views
  • 2 replies
  • 0 likes
  • 1378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Samsung TV App - TV model #QN75QN90BAFXZC

Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Samsung TV Spotify are all up-to-date. I press play on ...

  • Visitor
  • Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Sams...
  • Zero5854
  • Newbie
  • 415 Views
  • 6 replies
  • 0 likes
  • 415 Views
  • 6 replies
  • 0 likes

Spotify app turns phone on and off

PlanPremiumCountryPhilippines My Question or IssueWhenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone so I can use it again. I've tried clearing cache, storage, and even reinst...

  • Casual Listener
  • Plan Premium Country Philippines    My Question or Issue Whenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone ...
  • Mrmrohboymrmr
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album art become blur

The album art from spotify on my custom widget become very blur after the latest beta update. I need to reverse to previous version to fix this issue. I hope in future releases, this issue will be gone.

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  • Newbie
  • The album art from spotify on my custom widget become very blur after the latest beta update. I need to reverse to previous version to fix this issue. I hope in future releases, this issue will be go...
  • Joan
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Loading podcasts very slow

Plan PremiumCountry NetherlandsDeviceSamsung Galaxy S7 My Question or IssueLoading or browsing through my podcasts takes forever. It doesn't matter whether I am on wi-fi or on 4G; it will take at least one minute to be able to see my podcasts. (The l...

  • Visitor
  •   Plan Premium Country Netherlands Device Samsung Galaxy S7     My Question or Issue Loading or browsing through my podcasts takes forever. It doesn't matter whether I am ...
  • heretohelp23
  • Newbie
  • 25405 Views
  • 20 replies
  • 18 likes
  • 25405 Views
  • 20 replies
  • 18 likes

Superuser Contribution Android Auto not able to switch between apps

Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I can no longer switch apps on Android Auto. I have a...

  • Visitor
  • Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I ...
  • MihailY
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue just repeats first song on album when restarting app

When I close the app and open it again the queue is just repeating the first song on the album currently playing over and over again. Before I tried reinstalling the app it repeated the song I was currently playing and the first song on the album aft...

  • Visitor
  • When I close the app and open it again the queue is just repeating the first song on the album currently playing over and over again. Before I tried reinstalling the app it repeated the song I was cu...
  • Yordan
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Unable to add a song to my playlist when offline

Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seconds. This used to work fine but started happening i...

  • Casual Listener
  • Most of the time when I try to add a downloaded song to a playlist while offline, it shows "Something went wrong" and doesn't add the song to the playlist. It tries to do it but fails in about 5 seco...
  • SolveTheRiddle
  • Casual Listener
  • 226 Views
  • 4 replies
  • 0 likes
  • 226 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast Playlist total playtime not showing

PaidAustraliaGoogle Pixel 6Operating SystemAndroid My podcast playlist on the phone is no longer showing the total playtime hours.(On my windows desktop app it still does).I tried reinstalling and starting a new playlist, neither worked. I also added...

  • Music Fan
  • Paid Australia Google Pixel 6 Operating System Android   My podcast playlist on the phone is no longer showing the total playtime hours.(On my windows desktop app it still does). I tried ...
  • OscarDC
  • Moderator
  • 3237 Views
  • 31 replies
  • 3 likes
  • 3237 Views
  • 31 replies
  • 3 likes

Superuser Contribution [SOLVED] Notification / Bluetooth Not Updating

DeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueThis is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it on your end as well. Lately I have noticed that the notification on...

  • Casual Listener
  • Device Samsung Galaxy S10 Operating System Android   My Question or Issue This is an issue I have resolved today and am going to explain what the issue is and how to potentially resolve it...
  • pando_off
  • Casual Listener
  • 2546 Views
  • 4 replies
  • 3 likes
  • 2546 Views
  • 4 replies
  • 3 likes

Superuser Contribution Does spotify still stream downloaded songs when not in offline mode?

PlanPremiumCountryUSADeviceS8+Operating SystemAndroid 9 My Question or IssueI download all of my music because I want to save data whenever possible. I downloaded all in the highest quality since I have a ton of space on my phone. I also turn my stre...

  • Casual Listener
  • Plan Premium Country USA Device S8+ Operating System Android 9   My Question or Issue I download all of my music because I want to save data whenever possible. I downloaded all in the ...
  • Jeifex
  • Visitor
  • 4482 Views
  • 5 replies
  • 2 likes
  • 4482 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution App performance issue on android

Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete songPlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Qu...

  • Visitor
  • Music keeps stopping mid song. Will only start if I go back into app and perform any action. ( Pause then play, restart song, etc). At times it won't even play one complete song Plan Premium Count...
  • AlejaR
  • Moderator
  • 1165 Views
  • 20 replies
  • 0 likes
  • 1165 Views
  • 20 replies
  • 0 likes

Superuser Contribution App won't respond to commands from notification banner and headphones

App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it works until the screen is locked or the app is cleared...

  • Casual Listener
  • App won't respond to commands from notification banner and headphones, can't pause, resume or switch songs. The only way to get it to work is to force stop the application and restart it, then it wor...
  • OscarDC
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android: Cannot Add Local Files To Queue

PlanPremiumCountryUSADeviceGoogle Pixel 4A XLOperating SystemAndroid 13 My Question or IssueHello, I cannot add local files (mp3s) to queue on Android. It works on PC, but not on Android. I can see and play the local files, but I cannot add them to q...

  • Casual Listener
  •   Plan Premium Country USA Device Google Pixel 4A XL Operating System Android 13   My Question or Issue Hello, I cannot add local files (mp3s) to queue on Android. It works on PC...
  • Joan
  • Moderator
  • 745 Views
  • 13 replies
  • 1 likes
  • 745 Views
  • 13 replies
  • 1 likes

Superuser Contribution I use a Google Pixel. My spotify no longer works with mobile data,only wifi

I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago

  • Visitor
  • I use a Google Pixel 3a, and I can't use my spotify with mobile data... Only wifi. And this started three days ago
  • Maria
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto crashing

Plan: PremiumCountry: PortugalDevice: Samsung S21+Operating System: Android My Question or IssueHi, my Android Auto has suddenly started crashing. It was working but not just stops during the first song. I've tried clearing the cache but to no avail....

  • Regular
  • Plan: Premium Country: Portugal Device: Samsung S21+ Operating System: Android   My Question or Issue Hi, my Android Auto has suddenly started crashing. It was working but not just stops d...
  • Maria
  • Moderator
  • 984 Views
  • 7 replies
  • 1 likes
  • 984 Views
  • 7 replies
  • 1 likes

Superuser Contribution Keep the screen on on the mobile app during play back, and to see lyrics.

Plan PremiumDevice Samsung Galaxy S10+Operating System AndroidKeeping the screen on during play is definitely a much needed option.In the past, this was needed enough to keep the phone on my desk for instance so I could glance and see the artist/song...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy S10+ Operating System Android Keeping the screen on during play is definitely a much needed option. In the past, this was needed enough to keep...
  • mkgtu
  • Casual Listener
  • 9668 Views
  • 8 replies
  • 3 likes
  • 9668 Views
  • 8 replies
  • 3 likes

Superuser Contribution Android App not loading emails

PlanPremiumCountryCanadaOperating SystemAndroid v14 Hey Spotify, For the past 4 days, I've been unable to load albums on my phone. When I click an album it gets stuck on the black loading screen (see attachments). I have cleared my cache and re-insta...

  • Newbie
  •   Plan Premium Country Canada Operating System Android v14   Hey Spotify,   For the past 4 days, I've been unable to load albums on my phone. When I click an album it ge...
  • Eni
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Andoid
  • 131 Views
  • 1 replies
  • 0 likes

STOP Spotify from opening automatically in car already!

PlanPremiumCountryCalifornia DeviceSamsung S22 My Question or IssueI've been trying to get Spotify to stop automatically opening in my car every time I start it for the better part of a year now. I've read and tried EVERY possibly fix and nothing has...

  • Casual Listener
  • Plan Premium Country California  Device Samsung S22   My Question or Issue I've been trying to get Spotify to stop automatically opening in my car every time I start it for the bet...
  • Jamgramet
  • Newbie
  • 2889 Views
  • 5 replies
  • 3 likes
  • 2889 Views
  • 5 replies
  • 3 likes