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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 6982 Views
  • 39 replies
  • 16 likes
  • 6982 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861858 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861858 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22632 Views
  • 3 replies
  • 0 likes
  • 22632 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify is curently set to ofline

On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did something, but i'm back home and it still doesn't work. P...

  • Visitor
  • On my tablet spotify doesn't work but on my phone it works. I have no idea what happend and everything was fine until a week fter i got back from my vacation. I feel like changing countrys did someth...
  • OscarDC
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Blacked out songs on liked playlist

Hi,Ive been having isue. On my liked songs some of them are blacked out you cant listen them.You can unlike them download but can not listen.Please hellp, how can i fix it?Device:Samsung 22 UltraApp version:8.8.24.307

  • Visitor
  • Hi, Ive been having isue. On my liked songs some of them are blacked out you cant listen them. You can unlike them download but can not listen. Please hellp, how can i fix it? Device: Samsung 22...
  • Base93
  • Casual Listener
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Superuser Contribution Galaxy Watch 4 Offline Music Not Working

PlanPremiumCountry DeviceGalaxy Watch 4Operating SystemWatch OS My Question or IssueWhen I download offline playlists, it keeps disappearing and I have to redownload them again.EDIT:6/13/22 Update just fixed it for me.

  • Casual Listener
  • Plan Premium Country   Device Galaxy Watch 4 Operating System Watch OS   My Question or Issue When I download offline playlists, it keeps disappearing and I have to redownload the...
  • siddharthalodha
  • Newbie
  • 3527 Views
  • 35 replies
  • 8 likes
  • 3527 Views
  • 35 replies
  • 8 likes

Superuser Contribution App constantly shuts down or just stops playing.

I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.

  • Visitor
  • I have uninstalled and reinstalled. I have reset network settings. This is happening on both android devices. Not just one device. And in multiple locations. I'm ready to cancel subscription.
  • Dian
  • Moderator
  • 146 Views
  • 1 replies
  • 1 likes
  • 146 Views
  • 1 replies
  • 1 likes

Superuser Contribution The voice command " Play Two by Two by Sofia on Spotify" causes a crash

On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the song, then crashes or stops playing the song. Most o...

  • Casual Listener
  • On both my Android phone, my Nest Hub, and in my Tesla, if I ask the assistant to "play Two by Two by Sofia on Spotify", I get different results. Sometimes, Spotify opens, starts trying to play the s...
  • Lyubka
  • Moderator
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't seem to find the "Canvas" option on my android phone.

As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninstalled and reinstalled it again, basically everything...

  • Casual Listener
  • As the questions says, I cant find the option in my settings. I have premium and my region is set to USA. I have updated the app, restarted my phone, cleared the cache, force stopped the app, uninsta...
  • MihailY
  • Moderator
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music just randomly stops then I need to restart the song

I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.

  • Visitor
  • I will listen to a song on my Android and then about half way it just stops then when I go in on my app it would want me to restart the song from the beginning.
  • Dian
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ button not working after weeks of use

PlanPremiumCountryUSADeviceGalaxy S22 Ultra My Question or IssueAfter weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the DJ button the screen goes grey as if it's pulling up, and then nothing h...

  • Newbie
  • Plan Premium Country USA Device Galaxy S22 Ultra   My Question or Issue After weeks of listening to the Spotify DJ (Which I love btw), it has randomly stopped working. If I click on the ...
  • Alex
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have playlist I cant acess or even see but I know it exist

My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work

  • Newbie
  • My girlfriend create a playlist and add me so I can add song in it but I cant see it on her profil and no links with it work
  • Alex
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Problem with interface in android app

I can't see Logos like forward and backward on my app

  • Visitor
  • I can't see Logos like forward and backward on my app
  • Prague
  • Rising Star 2
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

is there a way to view all playlists created by a user?

Hello.I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a friend of mine but the app only shows 200 of them.is there a so...

  • Visitor
  • Hello. I am using Spotify on Windows and Android 11 but i think there's a limitation for showing user's playlist. For example I'm gonna see all of (more than) 6000 playlist created from a fri...
  • Matthau
  • Music Fan
  • 1614 Views
  • 2 replies
  • 3 likes
  • 1614 Views
  • 2 replies
  • 3 likes

Superuser Contribution Option to DISABLE auto start spotify android app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Rafafallo
  • Casual Listener
  • 69707 Views
  • 63 replies
  • 15 likes
  • 69707 Views
  • 63 replies
  • 15 likes

Solved!!Superuser Contribution Smart shuffle

PlanPremiumCountryBrazilDeviceRedmi note 8Operating SystemAndroid 10 My Question or IssueI noticed that I don't have smart shuffle on my app, uninstalled and installed Spotify multiple times with no success, I also tapped and pressed the shuffle icon...

  • Newbie
  •   Plan Premium Country Brazil Device Redmi note 8 Operating System Android 10   My Question or Issue I noticed that I don't have smart shuffle on my app, uninstalled and installe...
  • Dian
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

How can I remove downloaded selections from my library?

Some downloads I no longer need and it is downloading a podcast I didn't know I requested.

  • Visitor
  • Some downloads I no longer need and it is downloading a podcast I didn't know I requested.
  • Amayy
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes