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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android app slow/freezes

PlanFamilyCountryEnglandDeviceSamsung A12 Operating System(Android - up to date) My Question or IssueAndroid app registered SPOTIFY IS CURRENTLY OFFLINE when starting up. It takes about thirty seconds to clear. The offline mode is disabled anyway.It ...

  • Casual Listener
  • Plan Family Country England Device Samsung A12  Operating System (Android - up to date)   My Question or Issue Android app registered SPOTIFY IS CURRENTLY OFFLINE when starting up...
  • Novy
  • Moderator
  • 796 Views
  • 3 replies
  • 0 likes
  • 796 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not turn off the data saver through Spotify

When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver

  • Casual Listener
  • When I want to change settings on my Spotify account it says I need to turn off the data saver but there is no way for me to turn it off without turning off the data saver
  • Eni
  • Moderator
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download all songs at once

I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated.

  • Casual Listener
  • I am trying to download all my music on Spotify. I do not have a song tab in my library. Should I? What can I do? Any help much appreciated. 🙏
  • greensnoopy
  • Casual Listener
  • 21947 Views
  • 6 replies
  • 0 likes
  • App & Features
  • 21947 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pedi reembolso do Spotify Premium, emitiram, mas não recebi ele.

Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor

  • Visitor
  • Falaram que foi emitido, mas não recebi nada na minha conta, o valor não foi devolvido, eu preciso desse dinheiro, por favor
  • Joan
  • Moderator
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

Superuser Contribution lokal fils on cellphone

I have local file on my PC and can see and play them on Spotify app on my computer, but on my android it is still gray and can't be played, help wanted

  • Regular
  • I have local file on my PC and can see and play them on Spotify app on my computer, but on my android it is still gray and can't be played, help wanted
  • Yordan
  • Moderator
  • 537 Views
  • 11 replies
  • 0 likes
  • 537 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Songs from "smart shuffle" are downloaded to an already downloaded playlist

PlanPremiumCountryArgentina DeviceMotorola E6sOperating SystemAndroid 9 My Question or IssueWhen I have a playlist already downloaded and I activate the "smart shuffle" mode, the recommended songs start downloading; I don't know if this is normal. Us...

  • Casual Listener
  • Plan Premium Country Argentina   Device Motorola E6s Operating System Android 9   My Question or Issue When I have a playlist already downloaded and I activate the "smart shuffle...
  • lennyvercruyce
  • Newbie
  • 922 Views
  • 3 replies
  • 0 likes
  • download
    playlist
    smart suffle
  • 922 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution app keeps crashing before opening

PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...

  • Casual Listener
  • Plan Premium Family Country Slovakia Device Nothing Phone (1) Operating System Android 14   My Question or Issue I am a spotify alpha tester, so I count with stuff like this happening,...
  • MihailY
  • Moderator
  • 3199 Views
  • 8 replies
  • 2 likes
  • 3199 Views
  • 8 replies
  • 2 likes

Superuser Contribution Spotify does not find my account

When trying to open my app (free plan) a message box appears advising that spotify cannot find my user name/email address. I know for sure that I entered my detail correctly. While trying to figure out what was wrong I created another account with my...

  • Newbie
  • When trying to open my app (free plan) a message box appears advising that spotify cannot find my user name/email address. I know for sure that I entered my detail correctly. While trying to figure o...
  • AlejaR
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify account is saying it is currently offline by my phone is connect

My phone is connected to our WiFi and I don't remember setting it to offline I have uninstalled the app and also switched my Internet off and also my phone but nothing is helping the situation change

  • Visitor
  • My phone is connected to our WiFi and I don't remember setting it to offline I have uninstalled the app and also switched my Internet off and also my phone but nothing is helping the situation change
  • Not applicable
  • 365 Views
  • 2 replies
  • 1 likes
  • 365 Views
  • 2 replies
  • 1 likes

Superuser Contribution I'm having trouble logging into Spotify on my Android device when vpn isoff

I'm having trouble logging into Spotify on my Android deviceWhen my VPN is on Algeria, the program goes online for me and it works, but otherwise it tells me that you are offline and it doesn't work.

  • Visitor
  • I'm having trouble logging into Spotify on my Android device When my VPN is on Algeria, the program goes online for me and it works, but otherwise it tells me that you are offline and it doesn't wor...
  • Maria
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! 8.9.40.86 Keep Crushing

PlanPremiumCountryTurkeyDeviceXiaomi 14 Ultra Operating SystemAndroid App keep crushing, sonfar I tried clear cacge, delete data, uninstall and reinstal. its all same. my wife use Xiaomi 14 she has no problem. I'm sending the screen shoot of the erro...

  • Music Fan
  • Plan Premium Country Turkey Device Xiaomi 14 Ultra  Operating System Android   App keep crushing, sonfar I tried clear cacge, delete data, uninstall and reinstal. its all same. my ...
  • altiner_
  • Music Fan
  • 542 Views
  • 6 replies
  • 0 likes
  • 542 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify linking to alarm apps when I don't want it to?

PlanPremiumCountryUSADeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 10My Question or IssueSomehow Spotify is linking to my Google Clock app even though I never linked them, and I can't find anything on my phone that suggests they are linked...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note20 Ultra Operating System Android 10 My Question or Issue Somehow Spotify is linking to my  Google Clock app even though I never linke...
  • Cuppajoe
  • Casual Listener
  • 9383 Views
  • 3 replies
  • 0 likes
  • 9383 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shared playlists are not showing up in Spotify Kids?

I went into the grown-up settings and shared two playlists I made for my kid, but they don't show up in his shared playlists, just a blank screen. My kid uses a Samsung Galaxy S10.

  • Visitor
  • I went into the grown-up settings and shared two playlists I made for my kid, but they don't show up in his shared playlists, just a blank screen. My kid uses a Samsung Galaxy S10.
  • fredc
  • Casual Listener
  • 1754 Views
  • 6 replies
  • 1 likes
  • 1754 Views
  • 6 replies
  • 1 likes

Superuser Contribution Music albums are unplayable for my sm a15 5g

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryTrinidadDeviceSamsung Galaxy A 15 5gOperating Android One ui 6.0 My Question or Issue

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Trinidad Device Samsung Galaxy A 15 5g Operating And...
  • Eni
  • Moderator
  • 257 Views
  • 1 replies
  • 1 likes
  • 257 Views
  • 1 replies
  • 1 likes

text input / search via voice no longer possible

Since the last update I can not search any longer via voice input. The microphone symbol just dissappeared on the keyboard (Android). Please help or fix this! This is so crucial to me as I use this always while driving. Thanks!

  • Visitor
  • Since the last update I can not search any longer via voice input. The microphone symbol just dissappeared on the keyboard (Android). Please help or fix this! This is so crucial to me as I use this a...
  • cwhazeltine
  • Newbie
  • 652 Views
  • 2 replies
  • 4 likes
  • 652 Views
  • 2 replies
  • 4 likes

Superuser Contribution Cant play Albums, downloaded or online

Hi I have been using Spotify premium for some time, mainly on my Android phone.. Unfortunately in the last 2-3 weeks I haven't been able to load or play any albums.I can Search online and view my library and the albums are listed but if I click on th...

  • Newbie
  • Hi I have been using Spotify premium for some time, mainly on my Android phone..   Unfortunately in the last 2-3 weeks  I haven't been able to load or play any albums. I can Search ...
  • MartinT
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Enable background activity

Hi folks have spotify on android. Keeps asking me to activaye the background activity permission and takes me to the settings but no options to change anything. now the app wont work if my phone screen locks or i move away from the app for a few minu...

  • Visitor
  • Hi folks have spotify on android. Keeps asking me to activaye the background activity permission and takes me to the settings but no options to change anything.   now the app wont work if my p...
  • verdys
  • Music Fan
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution En mi celular no me aparece la letra de las canciones

Las letras de las canciones que antes me aparecía ahora no aparece ninguna ni en inglés ni en Alemán. Yo pago el plan premium y son letras qué tenia antes sin pagar nada.

  • Visitor
  • Las letras de las canciones que antes me aparecía ahora no aparece ninguna ni en inglés ni en Alemán. Yo pago el plan premium y son letras qué tenia antes sin pagar nada.
  • MartinT
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Change Spotify as default player for mp3 and wav files.

When I download audio files (e.g. voice mail, podcast episodes) to my phone, Spotify is used as the default app to listen to them. Spotify won't play them, saying "Spotify can't play this right now. This track isn't available on your device" even tho...

  • Visitor
  • When I download audio files (e.g. voice mail, podcast episodes) to my phone, Spotify is used as the default app to listen to them. Spotify won't play them, saying "Spotify can't play this right now. ...
  • WayneF11
  • Casual Listener
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes