Announcements

Help Wizard

Step 1

NEXT STEP

Spotify Bug when losing/reconnecting to internet

Spotify Bug when losing/reconnecting to internet

I have recently been having a problem with my Spotify on both my S22Ultra and Galaxy Tab S9Ultra. Whenever I disconnect from an internet connection my Spotify stutters, skipping my music by a quick second. This problem can be shown in my video attached.

 

I own a family account with 4 of 6 users on it as my premium plan

 

I have deleted and installed the app numerous times, cleared cashe, changed the download, wifi and data stream quality of my music. I turned off and on offline music. 

 

I do run Goodlock but I removed it to try it and it still has the problem. The app isn't in deep sleep and it set to optimized battery. 

 

I run Android 14n OneUI 6.1 and Spotify version 9.0.22.543

 

 

 

Reply
2 Replies

Hey there @Neonstorm01,
 
Thanks for reaching out on the Community! And kudos for giving some troubleshooting steps a try.

 

We appreciate you reporting on the app behavior when losing the internet connection temporarily & the video you attached does show the behavior well. While we're unable to provide a specific timeline for if or when this will be fixed, we recommend always keeping the device's OS, as well as the app version up-to-date. An option in the meantime, for example if you know you're heading into an area with less cellular coverage, is to switch the app to Offline Mode beforehand.

 

We're just a post away if you need anything else, cheers!

MariaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Hello

 

Unfortunately this error even happens when I set the app in Offline mode. I'm not sure if my downloads are bugged everytime after a reinstall, it occurs no matter the mode I'm in.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random