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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5428 Views

0 replies

6 likes

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  • 6 likes

Superuser Contribution Song Covers do not show on random downloaded songs

A lot of songs are missing their covers and they only come back temporary after I connect to wifi. Screenshotshttps://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=sharing

Newbie

A lot of songs are missing their covers and they only come back temporary after I connect to wifi.   Screenshots https://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=s...

Novy

Moderator

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Spotify Premium on Google Home (Android 14, April 2024)

I can't seem to link my Spotify Premium account to the Google Home app.I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spotify (for example, I don't have a '+' in the top left ...

Visitor

I can't seem to link my Spotify Premium account to the Google Home app. I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spot...

parkerga098

Casual Listener

524 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Screen stays on when playing via Bluetooth

PlanPremiumCountrySpainDeviceSamsung & Realme devicesOperating SystemAndroid 14 & 11 My Question or IssueSince recently (less than two months ago) when the mobile phone is connected by bluetooth to the car radio (there are several cars with different...

Casual Listener

  Plan Premium Country Spain Device Samsung & Realme devices Operating System Android 14 & 11   My Question or Issue Since recently (less than two months ago) when the mo...

Eni

Moderator

2759 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution Application crash after share

In offline mode, share button crashes applicationPlanPremium StudentCountryTurkeyDeviceSamsung Galaxy A24Operating SystemAndroid 14

Visitor

In offline mode, share button crashes application Plan Premium Student Country Turkey Device Samsung Galaxy A24 Operating System Android 14

Vasil

Moderator

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with storage option switching from internal to SD Card

PlanPremiumCountryTurkeyDeviceRedmi Note 9sOperating SystemAndroid 12My Question or IssueI updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD Card from internal. Before the update there was a option to do that ...

Casual Listener

Plan Premium Country Turkey Device Redmi Note 9s Operating System Android 12 My Question or Issue I updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD...

EfeTheZeus

Casual Listener

430 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Seek bar not working properly on Android tablet

The seek/progress bar does not work properly on my Android tablet (Kindle Fire 10) with the latest versions of Spotify (Premium). Frequently, the circular handle on the track progress bar on the left side of the app will disappear. When the circular ...

Regular

The seek/progress bar does not work properly on my Android tablet (Kindle Fire 10) with the latest versions of Spotify (Premium). Frequently, the circular handle on the track progress bar on the left...

Vasil

Moderator

1432 Views

7 replies

0 likes

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¿que hago si desaparecieron mis playlist?

las playlist creadas por mi ya no me aparecen ni en mi biblioteca y tampoco cuando a una canción le doy a agregar a playlist, no se que hacer

Visitor

las playlist creadas por mi ya no me aparecen ni en mi biblioteca y tampoco cuando a una canción le doy a agregar a playlist, no se que hacer

osornios

Spotify Star

3743 Views

1 replies

0 likes

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Superuser Contribution Cannot view mine or others profiles on web/browser

I'm convinced that this is a Spotify problem because it happens on both chrome AND GoogleIt's something that JUST started happening, it was fine last night. I thought it was because I did not have a profile, but even after making one the problem stil...

Newbie

I'm convinced that this is a Spotify problem because it happens on both chrome AND Google It's something that JUST started happening, it was fine last night. I thought it was because I did not have ...

Vasil

Moderator

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium feature found glitch

I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open

Casual Listener

I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open

magnum2468

Casual Listener

726 Views

2 replies

0 likes

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Solved!!Superuser Contribution Songs stop and start when my Google Pixel 7 is locked.

I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the purpose of a music app. I have unpaired and repaired ...

Casual Listener

I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the pu...

Maria

Moderator

22363 Views

94 replies

16 likes

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  • 94 replies
  • 16 likes

Superuser Contribution i have a redmi note 12 pro and i cant change my spotify theme

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

Visitor

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

Novy

Moderator

738 Views

1 replies

0 likes

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Can't play the correct content with Google voice assistant

PlanPremiumCountrySpainDeviceROG Phone 6Operating SystemAndroid 14 My Question or IssueI want to play my Daily Drive playlist thought Google assistant, but when I request it, something else plays. I have tried rephrasing it to make Spotify understand...

Regular

Plan Premium Country Spain Device ROG Phone 6 Operating System Android 14   My Question or Issue I want to play my Daily Drive playlist thought Google assistant, but when I request it,...

374 Views

0 replies

0 likes

  • 374 Views
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Superuser Contribution Missing Fast forward and rewind buttons on Premium on Android, lockscreen

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

Casual Listener

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

Eni

Moderator

656 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution All songs stopping after 3 seconds

Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, songs play fine. Tested on mobile data and WiFi and ...

Visitor

Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, s...

Maria

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app won't play anything (songs, podcasts etc.) , whether online or offline

Premium plan, in the UKDevice is a Google Pixel 8 proAndroid 14, last updated 5th March and device says no updates availableFor the last 24hrs or so my Spotify app has been refusing to play anything whatsoever, by which I mean songs/ podcasts, and th...

Newbie

  Premium plan, in the UK Device is a Google Pixel 8 pro Android 14, last updated 5th March and device says no updates available For the last 24hrs or so my Spotify app has been refusing t...

Vasil

Moderator

975 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution What happened to an artist I follow?

Plan: PremiumDevice: Samsung Galaxy S20 FE 5GOperating System: Android 13So one artist I follow, Baby Genius, used to be an artist I listened to frequently. Only this morning, I discovered that all but a few of their songs have been rendered unplayab...

Casual Listener

Plan: Premium Device: Samsung Galaxy S20 FE 5G Operating System: Android 13 So one artist I follow, Baby Genius, used to be an artist I listened to frequently. Only this morning, I discovered th...

Maria

Moderator

483 Views

2 replies

0 likes

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Superuser Contribution Lyttelogg (recently played)

PlanPremium CountryNorway DeviceSamsung S22 Operating SystemAndroid My Question or IssueI can't find the function (lyttelog) recently played on my phone.I can see It on the computer version. It was on the phone app before, showing up like a clock top...

Newbie

  Plan Premium   Country Norway   Device Samsung S22   Operating System Android   My Question or Issue I can't find the function (lyttelog) recently played on m...

Yordan

Moderator

460 Views

1 replies

0 likes

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Solved!!Superuser Contribution Only let me listen to audiobook one device

I have a premium account, audiobook only let me listen to it one device and my other device told me I need to pay and I have tracked how much time I got left I still got loads of hours left

Newbie

I have a premium account, audiobook only let me listen to it one device and my other device told me I need to pay and I have tracked how much time I got left I still got loads of hours left

Ivelina

Moderator

780 Views

1 replies

0 likes

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Superuser Contribution Why aren't the new episodes of a podcast available on my app

I can find it when I go on the search bar and write the title but it doesn't show up on the podcast's page and in my library, it's written "last updated January, 30th 2024" whereas the last episode was posted last Tuesday.

Visitor

I can find it when I go on the search bar and write the title but it doesn't show up on the podcast's page and in my library, it's written "last updated January, 30th 2024" whereas the last episode w...

AlyAly

Casual Listener

6902 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes