Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110334 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222183 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
578815 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
476854 Views
577 replies
40 likes
I have a playlist on shuffle, not on repeat or anything, the playlist contains only one copy of each song inside (ie songs are not in the playlist more than once). The queue generated (please note, this is the queue generated, not a queue I have made...
I have a playlist on shuffle, not on repeat or anything, the playlist contains only one copy of each song inside (ie songs are not in the playlist more than once). The queue generated (please note,...
Visitor
4586 Views
4 replies
0 likes
I have just subscribed to Spotify Premium & am trying to connect to my Yamaha R-N301 network receiver. The receiver name appears in the list of connected devices, but when I select it Spotify says it is connecting but fails. I'm running latest firmwa...
I have just subscribed to Spotify Premium & am trying to connect to my Yamaha R-N301 network receiver. The receiver name appears in the list of connected devices, but when I select it Spotify say...
Newbie
17735 Views
7 replies
0 likes
PlanPremiumCountryU.S.Device2025 Mini Countryman My Question or IssueFor about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last song played will be pulled up, and I can start playing that song, but af...
Plan Premium Country U.S. Device 2025 Mini Countryman My Question or Issue For about the past month, whenever I start my Mini Countryman, Spotify seems to not boot correctly. The last ...
Moderator
825 Views
1 replies
0 likes
On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile? If so, why!? Just let me listen to songs in my bro...
On mobile, (Android), I can't seem to open the Web player without all my browsers either telling me you can't listen to songs in incognito or re directing me to the app. Is that impossible on mobile?...
Regular
2509 Views
2 replies
0 likes
For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settingsHowever, the webiste keeps reloading and fails to display any song lyrics on all mobile browsers. Here ...
For some reason, I have to use Spotify's web player (https://open.spotify.com) and select the "desktop site option" in the Android browser settings However, the webiste keeps reloading a...
Regular
5823 Views
3 replies
3 likes
PremiumNorwayDeviceSamsung S20 ultra 5gOperating SystemAndroid 10 My Question or IssueEvery night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called sleep from spotify. I have no active wakeup timer after 8am on the phone ...
Premium Norway Device Samsung S20 ultra 5g Operating System Android 10 My Question or Issue Every night around 20:30 and 21:00 i get like a wakeup alarm setting off a playlist called s...
Casual Listener
77321 Views
20 replies
4 likes
PlanFree/PremiumCountry DeviceSamsung S22 UltraOperating SystemAndroid My Question or Issue"OK Google" "Play Spotify My Wife by the Who" DOES NOT WORK on my Samsung S22 Ultra. Tried reinstalling, rebooting, etc. Any ideas? RESPONSE from S22 Ultra: "I...
Plan Free/Premium Country Device Samsung S22 Ultra Operating System Android My Question or Issue "OK Google" "Play Spotify My Wife by the Who" DOES NOT WORK on...
Casual Listener
9816 Views
3 replies
0 likes
I can't play any music on my playlists. I have five playlists and when I click on them (Android) it says "Let's start building your playlist" but I have ten hours' worth of songs on my biggest playlist. I can see my songs in my playlist on computer S...
I can't play any music on my playlists. I have five playlists and when I click on them (Android) it says "Let's start building your playlist" but I have ten hours' worth of songs on my biggest playli...
Visitor
28418 Views
8 replies
0 likes
For the last few days Spotify will not open. Inotially Android displayed notification saying there is a bug and to clear cache. I cleared cache and now it won't open at all.I am loathe to uninstall as will wipe all my downloaded songs PlanPremiumCoun...
For the last few days Spotify will not open. Inotially Android displayed notification saying there is a bug and to clear cache. I cleared cache and now it won't open at all. I am loathe to un...
Moderator
1259 Views
1 replies
0 likes
PlanPremiumCountryN.Z. Device Samsung Operating System Android My Question or IssueHow do I delete unused no longer wanted folders or music, podcasts
Plan Premium Country N.Z. Device Samsung Operating System Android My Question or Issue How do I delete unused no longer wanted folders or music, podca...
Spotify Star
337 Views
1 replies
0 likes
What can I do?
What can I do?
Moderator
2393 Views
3 replies
0 likes
I've click the invitation link but don't know why its not working
I've click the invitation link but don't know why its not working
Spotify Star
11913 Views
3 replies
1 likes
My app will not open or play the last couple of days.
My app will not open or play the last couple of days.
Moderator
469 Views
1 replies
0 likes
My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination.Can I either get her old account back for her which had...
My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination. Ca...
Moderator
309 Views
1 replies
0 likes
PlanPremium FamilyCountrySlovakiaDeviceNothing Phone (1)Operating SystemAndroid 14 My Question or IssueI am a spotify alpha tester, so I count with stuff like this happening, however this has been an issue for me for almost 3 days. Whenever i try to ...
Plan Premium Family Country Slovakia Device Nothing Phone (1) Operating System Android 14 My Question or Issue I am a spotify alpha tester, so I count with stuff like this happening,...
Casual Listener
10563 Views
9 replies
2 likes
PlanPremiumCountryUKDeviceSamsung Galaxy A3Operating SystemAndroid 6.0.1 My Question or IssueWhenever I try to view a playlist or album I get a perpetual green loading icon. I can play and pause fine (but only the last played list, because when I try...
Plan Premium Country UK Device Samsung Galaxy A3 Operating System Android 6.0.1 My Question or Issue Whenever I try to view a playlist or album I get a perpetual green loading icon. ...
Spotify Star
1474 Views
6 replies
1 likes
I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix.I Uninstaller the app and reinstalled it using my email and password. My playlist is missing. Do I still have an active ac...
I tried to access my playlist. I received a message that I should wait for spotify to send me a fix. I waited 48 hours...no fix. I Uninstaller the app and reinstalled it using my email and password....
Moderator
560 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen only when I play on WiFi. At some point spotify starts playing the first 6-10 second...
Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0 My Question or Issue: I have very weird sudden stops of playback on Spotify Android. These happen o...
Newbie
9817 Views
21 replies
4 likes
PlanFree/PremiumCountryUnited Kingdom DeviceOnePlus 10TOperating SystemAndroid My Question or IssueSince an update 3 days ago Spotify won't open on my phone. Restarted the phone, force quit Spotify and reinstalled Spotify, same issue
Plan Free/Premium Country United Kingdom Device OnePlus 10T Operating System Android My Question or Issue Since an update 3 days ago Spotify won't open on my phone. Restarted t...
Moderator
602 Views
1 replies
0 likes
It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and controls, instead it opens Spotify app instead, which...
It's been a while now, since I've moved to a new Samsung Galaxy S24 Ultra, the Spotify controls, the one at the very bottom during Google Maps use, doesn't open as it used to showing the album and co...
Newbie
11194 Views
16 replies
1 likes
