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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sort Albums by release date

Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but the sorting functions don't serve me completely as i would like to sort my albums by release dat...

  • Casual Listener
  • Country   Brazil   Operating System   (Android 11)   My Question or Issue   Recently i started to use the function to add the albums i listen to in my library, but ...
  • Ximzend
  • Rising Star 1
  • 6563 Views
  • 6 replies
  • 31 likes
  • Album library
    Android
    Release date
    sort by
  • 6563 Views
  • 6 replies
  • 31 likes

Superuser Contribution Problem with Google Assistant - Wrong Artist

PlanPremiumCountryFranceDeviceOnePlus 5, Android Auto, 2x Google Home, Sonos One My Question or IssueHello,I have linked Spotify with Google Assistant, to launch music via voice commands on my Google Home and Sonos speakers, as well as in Android Aut...

  • Gig Goer
  • Plan Premium Country France Device OnePlus 5, Android Auto, 2x Google Home, Sonos One   My Question or Issue Hello, I have linked Spotify with Google Assistant, to launch music via voic...
  • wheresspot
  • Newbie
  • 752 Views
  • 2 replies
  • 0 likes
  • Google Assistant
    Google Home
  • 752 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't close the app!

PlanPremiumDeviceSamsungOperating SystemAndroidMy Question or IssueThe app won't close, it keeps running in the background and drains battery. Even when I force quit it, the f***ing thing still keeps running! For instance, whenever i start a bluetoot...

  • Newbie
  • Plan Premium Device Samsung Operating System Android My Question or Issue The app won't close, it keeps running in the background and drains battery. Even when I force quit it, the f***ing thi...
  • Joan
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently I saw an extra button on Instagram with a Spotify logo near a song

Recently I saw an extra button on Instagram with a Spotify logo near a song which I saved on Instagram, when I pressed that button that saved song from Instagram get added to my Spotify liked songs playlist. Is this a new feature of Spotify or Instag...

  • Visitor
  • Recently I saw an extra button on Instagram with a Spotify logo near a song which I saved on Instagram, when I pressed that button that saved song from Instagram get added to my Spotify liked songs p...
  • MihailY
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app becomes very unresponsive when there's no internet

PlanPremiumCountryUSA DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueOkay, so I've had a lot of instances where I'm out in nature or in mountain areas where there's not many cell towers anywhere for miles and I know this be...

  • Regular
  • Plan Premium Country USA   Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Okay, so I've had a lot of instances where I'm out in nature or in moun...
  • fledpiles54
  • Regular
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Superuser Contribution Please put the Library Back!

Hi! I've been a Spotify premium member for about ten years now, and while each update seems to take away a bit of functionality, this last update takes the cake. I'm no longer able to listen to all my Liked songs by one artist at once. I can either l...

  • Newbie
  • Hi!      I've been a Spotify premium member for about ten years now, and while each update seems to take away a bit of functionality, this last update takes the cake. I'm no longer ab...
  • slund312
  • Newbie
  • 359 Views
  • 3 replies
  • 3 likes
  • 359 Views
  • 3 replies
  • 3 likes

Superuser Contribution Wrong song plays when Play is pressed on Song page.

PlanFreeCountrySingapore DeviceOppo Find X3 ProOperating SystemAndroid 13 My Question or IssueWhen I select a song and goes into its info page, I press Play and a different song starts playing.This happens on Search results so far. The wrong song may...

  • Regular
  • Plan Free Country Singapore  Device Oppo Find X3 Pro Operating System Android 13   My Question or Issue When I select a song and goes into its info page, I press Play and a differ...
  • Yordan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiumkoden jag köpte i butiken fungerar inte för mig

Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar

  • Visitor
  • Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar
  • Lyubka
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Ads with premium account?

Hello, I have a spotify premium account thus pay for no ads...When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 minute podcast 2 ads of about 15 sec each. How is this possible ...

  • Casual Listener
  • Hello,   I have a spotify premium account thus pay for no ads... When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 mi...
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Superuser Contribution No settings on Android TV

PlanPremiumDeviceTVOperating SystemAndroid TV 11 My Question or IssueMy 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or a laptop. How to be sure about quality?

  • Casual Listener
  • Plan Premium Device TV Operating System Android TV 11   My Question or Issue My 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or...
  • Joan
  • Moderator
  • 496 Views
  • 5 replies
  • 1 likes
  • 496 Views
  • 5 replies
  • 1 likes

Superuser Contribution UI bug on Android

PlanPremiumCountryFrance DeviceXiaomiOperating SystemAndroid My Question or IssueI just wanted to notify you that the character " ' " is not correctly displayed on the card of the playlists. See the image attached on the description of the playlist "...

  • Newbie
  •   Plan Premium Country France  Device Xiaomi Operating System Android   My Question or Issue I just wanted to notify you that the character " ' " is not correctly displayed ...
  • Spigos
  • Newbie
  • 328 Views
  • 4 replies
  • 0 likes
  • 328 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify on Android Auto only shows the three latest albums

PlanPremiumCountry DeviceAudi MMIOperating SystemAndroid Auto My Question or IssueHi, bought an Audi A3 from 2018 with the MMI and Android Auto.Everything works, I can listen to my music. What's odd, if I browse Spotify by artist on my car's screen i...

  • Newbie
  • Plan Premium Country   Device Audi MMI Operating System Android Auto   My Question or Issue Hi, bought an Audi A3 from 2018 with the MMI and Android Auto. Everything works, I can...
  • kirenida
  • Regular
  • 1108 Views
  • 7 replies
  • 2 likes
  • 1108 Views
  • 7 replies
  • 2 likes

Solved!! 8.9.2.126 Keep crushing

PlanPremiumCountryTurkiyeDevicePoco X5 proOperating SystemAndroid 13 My Question or Issue Last cruch repot java.lang.ClassCastException at p.g3u.s(SourceFile:1) at p.vk1.get(SourceFile:347) at p.wkg.get(SourceFile:14) at p.gj0.get(SourceFile:652) at ...

  • Music Fan
  • Plan Premium Country Turkiye Device Poco X5 pro Operating System Android 13   My Question or Issue   Last cruch repot   java.lang.ClassCastException  at p.g3u.s(Sour...
  • w-0yj6_9cr7gd
  • Casual Listener
  • 4558 Views
  • 54 replies
  • 18 likes
  • 4558 Views
  • 54 replies
  • 18 likes

Superuser Contribution Can't Search liked Songs [Android]

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueEver since the Spotify update on 6/28/22 I am unable to search for songs in my library/liked Songs/playlist. If I type the name of a song is shows up as ...

  • Casual Listener
  • Plan Premium Country USA  Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue Ever since the Spotify update on 6/28/22 I am unable to search for ...
  • Mia2904
  • Casual Listener
  • 1045 Views
  • 4 replies
  • 1 likes
  • 1045 Views
  • 4 replies
  • 1 likes

Superuser Contribution Switch device while shuffling across multiple folders

I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but not on mobile anymore for a long time now (please br...

  • Newbie
  • I have a folder called Artists, which contains folders A-Z which contain playlists for the artists I like. I like to shuffle the whole Artists folder, which fortunately is still possible on pc, but n...
  • Not applicable
  • 213 Views
  • 2 replies
  • 0 likes
  • Connect to device
    Play Folder
  • 213 Views
  • 2 replies
  • 0 likes

Spotify App on not updating Podcasts on Android.

Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new.From the home screen, selecting the appropriate podcast th...

  • Casual Listener
  • Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new. From ...
  • Cturboaddict
  • Casual Listener
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crash 8.8.96. 364

PlanPremiumCountryFrance DevicePoco f1 Operating SystemMIUI 11.0.9.0 - Android 10 My Question or IssueRecently, while I could listen to the music etc., and have access to the history, my app crashed when I tried to access the parameters section. I th...

  • Casual Listener
  • Plan Premium Country France  Device Poco f1  Operating System MIUI 11.0.9.0 - Android 10        My Question or Issue Recently, while I could listen to the mu...
  • Lyubka
  • Moderator
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Superuser Contribution I'm unable to see videos on my Spotify “artist for video” section idk why

I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the vids they upload, it's been almost a week and am not su...

  • Visitor
  • I'm unable to see the clips which the artists upload & I usually follow on my Spotify account, recently I just checked the countdown section where we can presave the album there I can't find the ...
  • ale_gliz
  • Newbie
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes