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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6942 Views

0 replies

7 likes

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Superuser Contribution Music randomly turns off and app closes.

Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the beginning not from where it left off.

Newbie

Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the b...

Ivelina

Moderator

612 Views

1 replies

0 likes

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Solved!!Superuser Contribution Android Tablet: Comment overlay during video playback blocking the screen

While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elderly person he needs these. On my Phone (also Samsung) it ...

Casual Listener

While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elderl...

Yordan

Moderator

2709 Views

18 replies

0 likes

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  • 18 replies
  • 0 likes

Superuser Contribution I can't turn down the bass booster

I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls

Visitor

I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls

Ivelina

Moderator

976 Views

1 replies

0 likes

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Superuser Contribution Spotify stops briefly when I open WhatsApp

PlanPremiumCountryGermanyDeviceRedmi Note 13 Pro+ 5GOperating System Android 13 My Question or Issue Hello, every time I listen to Spotify via Bluetooth headphones and open the WhatsApp app, playback stops for a short time. When I leave WhatsApp, it ...

Newbie

  Plan Premium Country Germany Device Redmi Note 13 Pro+ 5G Operating System  Android 13   My Question or Issue   Hello, every time I listen to Spotify via Bluetooth h...

Novy

Moderator

1719 Views

1 replies

1 likes

  • 1719 Views
  • 1 replies
  • 1 likes

Superuser Contribution Офлайн режим

Приложение не подключается к интернету. Все время работает в офлай режиме

Visitor

Приложение не подключается к интернету. Все время работает в офлай режиме

Novy

Moderator

668 Views

1 replies

0 likes

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Superuser Contribution Weird pop-up during podcasts

 I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the customer support couldn't figure it out for me either. I ...

Newbie

  I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the cust...

Novy

Moderator

796 Views

8 replies

0 likes

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Solved!!Superuser Contribution Songs stop 5 second at the end of a song when using crossfade :(

(Sorry for bad english...)I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 seconds?) And then it goes to the next song, after i click ...

Newbie

(Sorry for bad english...) I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 second...

OscarDC

Moderator

462 Views

1 replies

0 likes

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Superuser Contribution Bug report: I can't play a song from an artist profile

There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this bug.

Newbie

There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this...

Joan

Moderator

576 Views

3 replies

1 likes

  • 576 Views
  • 3 replies
  • 1 likes

Superuser Contribution What do I do if Spotify won't play anything? No matter if downloaded or not

It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wasn't.

Visitor

It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wa...

MartinT

Spotify Legend

412 Views

1 replies

0 likes

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Superuser Contribution Aplicativo muito lento / App very slow

Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo offline mesmo nos dados móveis, antes eu conseguia...

Regular

Meu aplicativo ta podre de ruim, ja desinstalei, limpei o cache. Fiz tudo que podia fazer mas nada adianta, demora muito pra podruzir uma música e o tempo inteiro aparece como se eu estivesse no modo...

Vasil

Moderator

5037 Views

11 replies

0 likes

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Seemles transition

PlanPremiumCountryDenmarkDeviceSamsung Galaxy S22 UltraOperating SystemAndroid v14 My Question or IssueThe function of "seamless transitions" doesn't function correctly on music I hear. I have tried with albums like "Dark side of the moon" and "Unrea...

Visitor

Plan Premium Country Denmark Device Samsung Galaxy S22 Ultra Operating System Android v14   My Question or Issue The function of "seamless transitions" doesn't function correctly on mu...

358 Views

0 replies

0 likes

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グレーの楽曲

楽曲がグレーのdになっていて再生するの事ができません。直してください

Visitor

楽曲がグレーのdになっていて再生するの事ができません。直してください

ribezaz

Spotify Star

346 Views

1 replies

1 likes

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I'm having a issue with Spotify premium membership in Pakistan.

I'm having a issue with Spotify premium membership in Pakistan.My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your payment and country didn't match. To continue change ...

Visitor

I'm having a issue with Spotify premium membership in Pakistan. My location settings are also of Pakistan. My debit is also eligible for online payments. But still I'm getting this error that "Your ...

ribezaz

Spotify Star

1982 Views

1 replies

1 likes

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  • 1 replies
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Solved!!Superuser Contribution Folders are turning saved albums into playlists under my name?

PlanPremium DuoCountryNew ZealandDevice(Samsung Galaxy S20 FEOperating SystemAndroid My Question or IssueThe folders feature is turning saved albums and playlists into playlists under my name. I can't for the life of me figure out how to fix it and I...

Casual Listener

Plan Premium Duo Country New Zealand Device (Samsung Galaxy S20 FE Operating System Android  My Question or Issue The folders feature is turning saved albums and playlists into playlist...

GlitchedEmber

Casual Listener

1102 Views

3 replies

0 likes

"android"
Folder Playlist
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Superuser Contribution Spotify on walkman

Each time I reboot walkman all downloads disappear app wont see sd card.. reinstal app and i get spotify storage back with sd card.. is any ways to make app work without this issue and do not download playlist each time when i turn it on.

Visitor

Each time I reboot walkman all downloads disappear app wont see sd card.. reinstal app and i get spotify storage back with sd card.. is any ways to make app work without this issue and do not downloa...

Vasil

Moderator

621 Views

1 replies

0 likes

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Music stops playing after turning off shuffle for first time.

After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order. It will also lose its place in the playlist and I...

Visitor

After opening the app and selecting a song in the playlist, if I turn shuffle off before the song ends, the next song will not play and the music will just stop instead of continuing to play in order...

jbird_justin

Newbie

1265 Views

3 replies

0 likes

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Superuser Contribution I remove a device using my android app. The device keeps popping BACK UP

I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this device but then all of asudden the device returns. If I...

Newbie

I let my roommate sign on to listen on their home echo but now everytime I am listening all of a sudden it changes when they start listening on the echo so I go in to the app and hit forget this devi...

MihailY

Moderator

509 Views

1 replies

1 likes

  • 509 Views
  • 1 replies
  • 1 likes