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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5875 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Any 8D app that supports Spotify, so i can listen in 8D

Hi, everyone hope you will enjoying. I want to know, is there any android app who supports 8D sound with Spotify. So we can listen every song in 8D or 3d quality.

Music Fan

Hi, everyone hope you will enjoying.    I want to know, is there any android app who supports 8D sound with Spotify. So we can listen every song in 8D or 3d quality.    

Eni

Moderator

1529 Views

1 replies

0 likes

  • 1529 Views
  • 1 replies
  • 0 likes

AAOS: Cannot Play Private RSS Feed in car

PlanPremiumCountryUSADevice2023 Volvo XC90 RechargeOperating SystemAAOS My Question or IssueWhen I try to listen to Sam Harris' Making Sense podcast (the paid/red version that requires a private RSS feed) on my car, the episodes won't show up. The re...

Newbie

Plan Premium Country USA Device 2023 Volvo XC90 Recharge Operating System AAOS   My Question or Issue When I try to listen to Sam Harris' Making Sense podcast (the paid/red version tha...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

Superuser Contribution Randomly skipping songs and pausing podcasts

PlanFreeCountryUSADeviceMoto G Stylus 5GOperating SystemAndroid 12 My Question or IssueWhen I back out of the app to let it run in the background and then open it again it will skip the current song or entirely stop playing the podcast episode I'm li...

Visitor

Plan Free Country USA Device Moto G Stylus 5G Operating System Android 12   My Question or Issue When I back out of the app to let it run in the background and then open it again it wi...

jointhepenclub

Visitor

674 Views

2 replies

0 likes

  • 674 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Blend: Can't manually add songs

Me and a friend are using android, both clients up to date.The friend has premium but I have a free account.They can add add songs manually to blends, while I cannot.Is the expected behavior?It doesn't make sense to make someone pay to add songs manu...

Regular

Me and a friend are using android, both clients up to date. The friend has premium but I have a free account. They can add add songs manually to blends, while I cannot. Is the expected behavior? ...

The-10

Regular

4297 Views

11 replies

0 likes

  • 4297 Views
  • 11 replies
  • 0 likes

Only local devices visible

PlanPremiumCountryAustria DeviceSamsung s20 Plus Operating SystemAndroid My Question or IssueWhen I'm not home, I can't see the home speaker, even though I've unchecked the 'show only local devices' checkbox.I'd like two be able to wake up my wife by...

Newbie

Plan Premium Country Austria  Device Samsung s20 Plus  Operating System Android    My Question or Issue When I'm not home, I can't see the home speaker, even though I've...

kaworu_bloodpaw

Roadie

719 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution app keeps crashing when I try to play songs

Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do

Visitor

Whenever I try to play any song on spotify the app immediately crashes, has been happening for a month-ish I've tried uninstalling, clearing cache and I dont know what to do

Joan

Moderator

490 Views

3 replies

0 likes

  • 490 Views
  • 3 replies
  • 0 likes

Wrapped 2023 not working check video

PlanPremiumCountryNetherlandsDeviceSamsung S23Operating SystemAndroid My Question or IssueWrapped 2023 stops working everytime after the fifth slide. Then the slides before also stop working the slides after never work. Check the video

Newbie

Plan Premium Country Netherlands Device Samsung S23 Operating System Android   My Question or Issue Wrapped 2023 stops working everytime after the fifth slide. Then the slides before a...

Luke

Spotify Star

627 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify Jam with Android Auto, doesn't connect like it used to

PlanPremium CoupleCountryUnited KingdomDevice2x Samsung 22+Operating SystemAndroid 13 My Question or IssueMy partner and I have been using Android Auto and Spotify Jam simultaneously, so I can connect my S22+ with my car, to use both Waze and Spotify...

Newbie

Plan Premium Couple Country United Kingdom Device 2x Samsung 22+ Operating System Android 13   My Question or Issue My partner and I have been using Android Auto and Spotify Jam simult...

MihailY

Moderator

1889 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify not connecting to internet

PlanPremiumCountryUK DeviceMotorola G30 and a generic dell laptop (I don't know the model)Operating SystemWindows 10 and Android 12 My internet works for everything else such as youtube or discord, but on spotify when I try to do anything that requir...

Casual Listener

  Plan Premium Country UK   Device Motorola G30 and a generic dell laptop (I don't know the model) Operating System Windows 10 and Android 12   My internet works for everyth...

Rayyani

Casual Listener

332 Views

2 replies

0 likes

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Superuser Contribution Google Casting to Smart Speakers constantly interrupted/stopped for no reason

PlanPremiumCountryNetherlands DeviceGoogle Pixel 6 ProOperating SystemAndroid 14App Version8.8.92.700 My Question or IssueSince there is no specific place for feedback/issues about Assistant/Google Casting integration I will put it here: Since a whil...

Gig Goer

Plan Premium Country Netherlands   Device Google Pixel 6 Pro Operating System Android 14 App Version 8.8.92.700   My Question or Issue Since there is no specific place for feed...

lachik

Newbie

7031 Views

21 replies

1 likes

Casting
Chromecast Google Home
Google Assistant
Smart Speakers
  • 7031 Views
  • 21 replies
  • 1 likes

App Not Loading

PlanPremium CountryUnited States DeviceSamsung Galaxy A23Operating SystemAndroid 13 My Question or IssueMy app has not been loading on my phone. I can clear the data and get into the app and successfully log in, but after that it just slowly loads th...

Casual Listener

Plan Premium  Country United States  Device Samsung Galaxy A23 Operating System Android 13   My Question or Issue My app has not been loading on my phone. I can clear the dat...

Allison24

Casual Listener

319 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Searching within a playlist doesn't limit the shuffle to this keyword only.

Basically, on PC whenever you search for an artist in a playlist with multiple artists, and play a song, the shuffle will only play songs from this artist until you remove the search. Basically making a playlist within a playlist.This doesnt happen o...

Regular

Basically, on PC whenever you search for an artist in a playlist with multiple artists, and play a song, the shuffle will only play songs from this artist until you remove the search. Basically makin...

Maria

Moderator

655 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Spela audiobooks

Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd?PlanPremiumCountrySwedenDeviceSamsung galaxy S20 FE 5GOperating SystemAndroid 13 one UI 5.1 My Question or Issue

Regular

Varför stoppa spotify inte när en audiobok är **bleep**, oavbruten uppspelning är av och Automix är också avstängd? Plan Premium Country Sweden Device Samsung galaxy S20 FE 5G Operating System...

abcdefgh0000

Regular

1205 Views

12 replies

0 likes

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Superuser Contribution I can't stream songs free

I'm unable to stream songs for free and I don't have access to my library... It's always emptyThe Spotify playlists too are always empty and my username shows digits instead of my namePlanFreeCountryNigeriaDevice(Infinix hot 5)Operating System(Androi...

Visitor

I'm unable to stream songs for free and I don't have access to my library... It's always empty The Spotify playlists too are always empty and my username shows digits instead of my name Plan Free ...

Maria

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
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The heart button is gone

PlanPaying customerCountrySweDeviceSamsung S21Operating SystemAndroid My Question or IssueThe heart button on the now-playing view is gone.It is replaced a plus button with unclear function. It DOES NOT add the song to the liked songs as the help des...

Roadie

Plan Paying customer Country Swe Device Samsung S21 Operating System Android   My Question or Issue The heart button on the now-playing view is gone. It is replaced a plus button with...

Anyk17

Spotify Star

889 Views

1 replies

3 likes

  • 889 Views
  • 1 replies
  • 3 likes

Superuser Contribution Cant link Spotify account via Google assistant

Since i got upgraded to Android 14 with Pixel 8 Pro I cant make Spotify play via my Samsung Watch 5 Pro google assistant voice command.Use case: I use google assistant voice command "Play Spotify" on my watch, and it says that I need to link my spoti...

Casual Listener

Since i got upgraded to Android 14 with Pixel 8 Pro I cant make Spotify play via my Samsung Watch 5 Pro google assistant voice command. Use case: I use google assistant voice command "Play Spotify...

maxwhyam

Casual Listener

606 Views

2 replies

0 likes

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Solved!!Superuser Contribution Music plays without sound under unknown conditions.

PlanPremiumCountryPoland DeviceXiaomi 13Operating SystemMiUi 14.0.6 Android 14 My Question or IssueOn older versions, everything worked fine. But not long ago I updated the client for Spotify wrapped and after that I started having problems playing m...

Regular

Plan Premium Country Poland  Device Xiaomi 13 Operating System MiUi 14.0.6 Android 14   My Question or Issue On older versions, everything worked fine. But not long ago I updated...

ferdif1

Casual Listener

2459 Views

16 replies

0 likes

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Superuser Contribution Play button unresponsive and disappearing queue

PlanPremiumCountryNetherlands DeviceSamsung galaxy s21 ultraOperating SystemAndroid 13 My Question or IssueAfter a period of inactivity I am unable to start playing songs again. The play button is responsive, as in the symbol changes from play to pau...

Casual Listener

Plan Premium Country Netherlands  Device Samsung galaxy s21 ultra Operating System Android 13   My Question or Issue After a period of inactivity I am unable to start playing song...

Ivelina

Moderator

719 Views

3 replies

0 likes

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Superuser Contribution No devices displayed in app

PlanPremium DuoCountryCZ DeviceSamsung Galaxy 8, 20FE Operating SystemAndroid 13 My Question or IssueI have a premium duo subscription and in one of the accounts I don't see the option to play on a device other than my current phone. It's not a hardw...

Newbie

Plan Premium Duo Country CZ   Device Samsung Galaxy 8, 20FE  Operating System Android 13   My Question or Issue I have a premium duo subscription and in one of the accounts ...

Maria

Moderator

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Now Playing screen looks different suddenly after update

PlanPremiumCountry Device(Ai box, Android box for car, Carlinkit)Operating System(Android 9) My Question or IssueAfter a recent update about 2 days ago, the Spotify in my car android system looks different. Everything else feels the same. Just the No...

Casual Listener

Plan Premium Country   Device (Ai box, Android box for car, Carlinkit) Operating System (Android 9)   My Question or Issue After a recent update about 2 days ago, the Spotify in m...

Cursor75

Casual Listener

1130 Views

8 replies

1 likes

  • 1130 Views
  • 8 replies
  • 1 likes