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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Songs won't play in playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceNote 8Operating SystemAndroid 9 My Question or IssueThe songs that have already been added in playlist awhi...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device Note 8 Operating System Android 9 &...
  • Maria
  • Moderator
  • 13517 Views
  • 7 replies
  • 1 likes
  • 13517 Views
  • 7 replies
  • 1 likes

Android no sound

PlanPremium DeviceMoto G10Android My Question or IssueI have no sound when playing tracks.I do have sound when selecting items such as 'Explore Genres' I've read many of the similar threads and have tried(amongst other things) all of the following:Mu...

  • Casual Listener
  • Plan Premium   Device Moto G10 Android   My Question or Issue I have no sound when playing tracks. I do have sound when selecting items such as 'Explore Genres'   I've read ...
  • Sdawlatly1
  • Casual Listener
  • 356 Views
  • 4 replies
  • 3 likes
  • 356 Views
  • 4 replies
  • 3 likes

Superuser Contribution Spotify nao reproduz no celular

PlanPremiumCountryBrasilDeviceGalaxy A50Operating SystemAndroid 11 My Question or IssueMeu spotify nao está reproduzindo nada! Ontem deu um erro em que falava que estava offline (mesmo eu estando conectada a internet) e depois a barra de baixo é que ...

  • Casual Listener
  • Plan Premium Country Brasil Device Galaxy A50 Operating System Android 11   My Question or Issue Meu spotify nao está reproduzindo nada! Ontem deu um erro em que falava que estava...
  • Susan_GP
  • Moderator
  • 2598 Views
  • 16 replies
  • 0 likes
  • 2598 Views
  • 16 replies
  • 0 likes

Android Radio stuck on weird screen

PlanPremiumCountryNLDeviceCar radioOperating SystemAndroid My Question or IssueUsually when I play music, I get a screen with actual visible buttons. But all of a sudden, I get a HUGE image that goes over the buttons and because of that, my Spotify i...

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  • Music Fan
  • Plan Premium Country NL Device Car radio Operating System Android   My Question or Issue Usually when I play music, I get a screen with actual visible buttons. But all of a sudden, I g...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Superuser Contribution Swipe to queue not working with enhanced playlists

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 ProOperating SystemEMUI 12 (Android 11) My Question or IssueI noticed that the swipe to queue feature does not work when playing a enhanced playlist. I don't see why it would be a problem in terms of ...

  • Regular
  • Plan Premium Country Switzerland Device Huawei Mate 10 Pro Operating System EMUI 12 (Android 11)   My Question or Issue I noticed that the swipe to queue feature does not work when pla...
  • Susan_GP
  • Moderator
  • 21208 Views
  • 33 replies
  • 5 likes
  • 21208 Views
  • 33 replies
  • 5 likes

Songs not playing on Samsung S23

So I woke up today and Spotify won't play any songs, it plays my podcasts fine (they are not downloaded) but no music will play, regardless of whether it is downloaded or not. When I try to play a song from a playlist the green play button turns to a...

  • Newbie
  • So I woke up today and Spotify won't play any songs, it plays my podcasts fine (they are not downloaded) but no music will play, regardless of whether it is downloaded or not.   When I try to ...
  • SayemR
  • Casual Listener
  • 786 Views
  • 3 replies
  • 0 likes
  • 786 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs not playing on Samsung phone

PlanFamilyDeviceSamsung Galaxy A10Operating SystemAndroid 11 My Question or Issue After a recent phone update, it has become impossible to play songs through my mobile phone. Pressing on a song to play as per usual just brings up the song as normal, ...

  • Casual Listener
  • Plan Family Device Samsung Galaxy A10 Operating System Android 11   My Question or Issue   After a recent phone update, it has become impossible to play songs through my mobile pho...
  • Perkinsrob
  • Casual Listener
  • 7126 Views
  • 39 replies
  • 7 likes
  • samsung galaxy
  • 7126 Views
  • 39 replies
  • 7 likes

Superuser Contribution Can’t Add Playlists to Spotify Kids

My kids’ MP3 players (running Android 7.0) worked great with Spotify Kids. All of sudden, when I go to the “For grown-ups” page, Spotify Kids locks up and I can’t access adding playlists. I updated to the latest version of Spotify Kids, but no change...

  • Casual Listener
  • My kids’ MP3 players (running Android 7.0) worked great with Spotify Kids. All of sudden, when I go to the “For grown-ups” page, Spotify Kids locks up and I can’t access adding playlists. I updated t...
  • AlejaR
  • Moderator
  • 331 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Don't Volume Down When Pause The Song

PlanPremiumCountryTurkeyDeviceSamsung A54Operating SystemAndroid 13 My Question or IssueI was use Spotify on iOS, music stop with volume downing but in Android, the music stop without down the volume. How can I solve this problem? (My english is not ...

  • Casual Listener
  •   Plan Premium Country Turkey Device Samsung A54 Operating System Android 13   My Question or Issue I was use Spotify on iOS, music stop with volume downing but in Android, the m...
  • Yordan
  • Moderator
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution Video podcasts will not play

I have not been able to play podcasts that have a video option on my phone. I have tried a clean install. I've tried clearing data and cache. I've tried toggling the video settings on/off with restarting the app. I'm not able to play audio only versi...

  • Visitor
  • I have not been able to play podcasts that have a video option on my phone. I have tried a clean install. I've tried clearing data and cache. I've tried toggling the video settings on/off with restar...
  • Vasil
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs stop playing as if buffering

Whenever I play any downloaded audio, after around usually 15-20 minutes of listening, Spotify will stop playback as if buffering, with the time still ticking up. When I pause, it jumps back to where the audio stopped and will usually play a few seco...

  • Visitor
  • Whenever I play any downloaded audio, after around usually 15-20 minutes of listening, Spotify will stop playback as if buffering, with the time still ticking up. When I pause, it jumps back to where...
  • Vasil
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to see Local files by Folders?

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have many local mp3 organized by folders. When trying to add a file to a playlist, Local Files p...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have many ...
  • BuddyCasino
  • Casual Listener
  • 1589 Views
  • 2 replies
  • 6 likes
  • 1589 Views
  • 2 replies
  • 6 likes

Superuser Contribution Saving to SD card formatted as internal storage impossible?

hi, being a premium user Id like to use Spoitfy offline on my smartphone.Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal storage.By doing so I cant use my SD card as Spotify storage. WHY?C...

  • Roadie
  • hi,   being a premium user Id like to use Spoitfy offline on my smartphone. Problem: with limited internal storage (Google Apps cannot be deleted) I HAD to format my SD card as internal s...
  • Susan_GP
  • Moderator
  • 509 Views
  • 3 replies
  • 0 likes
  • 509 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove "liked songs" playlist from app

How do I remove the "liked songs" playlist? It doesn't show up on the desktop, but shows up on my app. I have my playlists specifically organized, and I do not like, or want, this playlist to show!

  • Newbie
  • How do I remove the "liked songs" playlist? It doesn't show up on the desktop, but shows up on my app. I have my playlists specifically organized, and I do not like, or want, this playlist to show! ...
  • Vince4am
  • Casual Listener
  • 69918 Views
  • 21 replies
  • 22 likes
  • 69918 Views
  • 21 replies
  • 22 likes

Superuser Contribution Pressing Pause Disables Play Button on Pixel Watch 2

Devices: Pixel 2 Watch (version 13), Pixel 6 Phone (Android 14) Steps to reproduce:Open Spotify app on Pixel watch 2Choose something to playPlay through phoneClick pause on watchNote that all music pauses and play and skip buttons become disabled. On...

  • Newbie
  • Devices: Pixel 2 Watch (version 13), Pixel 6 Phone (Android 14)   Steps to reproduce: Open Spotify app on Pixel watch 2 Choose something to play Play through phone Click pause on watch No...
  • Lyubka
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminate an artist from the home page

I open spotify and constaly a podcast is suggested in my home page. Moreover, apparently this author starts automatically added in my song list.How can I eliminate this suggestion from my home page and how can I stop it to be in my queue?

  • Visitor
  • I open spotify and constaly a podcast is suggested in my home page. Moreover, apparently this author starts automatically added in my song list. How can I eliminate this suggestion from my home pa...
  • Yordan
  • Moderator
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to enable Spotify Canvas?

I don't have Spotify Canvas on my phone. It used to work normally, but now I don't have and can't see an option in settings to enable it. How to deal with this problem? I have the latest app update

  • Visitor
  • I don't have Spotify Canvas on my phone. It used to work normally, but now I don't have and can't see an option in settings to enable it. How to deal with this problem? I have the latest app update
  • yanshtt
  • Newbie
  • 444 Views
  • 4 replies
  • 2 likes
  • 444 Views
  • 4 replies
  • 2 likes

I literally can't log in on my android phone

I tried Facebook login and regular login, it just goes to a black screen. I'm on a pixel 6 Pro, downloaded the app from the play store

  • Regular
  • I tried Facebook login and regular login, it just goes to a black screen. I'm on a pixel 6 Pro, downloaded the app from the play store 
  • SPABM
  • Regular
  • 800 Views
  • 8 replies
  • 0 likes
  • 800 Views
  • 8 replies
  • 0 likes