Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Since i got upgraded to Android 14 with Pixel 8 Pro I cant make Spotify play via my Samsung Watch 5 Pro google assistant voice command.Use case: I use google assistant voice command "Play Spotify" on my watch, and it says that I need to link my spoti...
Since i got upgraded to Android 14 with Pixel 8 Pro I cant make Spotify play via my Samsung Watch 5 Pro google assistant voice command. Use case: I use google assistant voice command "Play Spotify...
Casual Listener
593 Views
2 replies
0 likes
PlanPremiumCountryPoland DeviceXiaomi 13Operating SystemMiUi 14.0.6 Android 14 My Question or IssueOn older versions, everything worked fine. But not long ago I updated the client for Spotify wrapped and after that I started having problems playing m...
Plan Premium Country Poland Device Xiaomi 13 Operating System MiUi 14.0.6 Android 14 My Question or Issue On older versions, everything worked fine. But not long ago I updated...
Casual Listener
2431 Views
16 replies
0 likes
PlanPremiumCountryNetherlands DeviceSamsung galaxy s21 ultraOperating SystemAndroid 13 My Question or IssueAfter a period of inactivity I am unable to start playing songs again. The play button is responsive, as in the symbol changes from play to pau...
Plan Premium Country Netherlands Device Samsung galaxy s21 ultra Operating System Android 13 My Question or Issue After a period of inactivity I am unable to start playing song...
Moderator
715 Views
3 replies
0 likes
PlanPremium DuoCountryCZ DeviceSamsung Galaxy 8, 20FE Operating SystemAndroid 13 My Question or IssueI have a premium duo subscription and in one of the accounts I don't see the option to play on a device other than my current phone. It's not a hardw...
Plan Premium Duo Country CZ Device Samsung Galaxy 8, 20FE Operating System Android 13 My Question or Issue I have a premium duo subscription and in one of the accounts ...
Moderator
358 Views
1 replies
0 likes
PlanPremiumCountry Device(Ai box, Android box for car, Carlinkit)Operating System(Android 9) My Question or IssueAfter a recent update about 2 days ago, the Spotify in my car android system looks different. Everything else feels the same. Just the No...
Plan Premium Country Device (Ai box, Android box for car, Carlinkit) Operating System (Android 9) My Question or Issue After a recent update about 2 days ago, the Spotify in m...
Casual Listener
1108 Views
8 replies
1 likes
There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience! Is Spotify aware of this? Is it a Spotify or Google problem? Thanks---2 AUDIO files that ...
There is a random "popping" / "crackling" sound that occurs when streaming SPOTIFY on the Google Nest Speakers. This ruins the whole music listening experience! Is Spotify aware of this? Is ...
Casual Listener
6813 Views
23 replies
1 likes
Anybody know how to change the audio quality as it always shows data saver is turned on but its actually off ?
Anybody know how to change the audio quality as it always shows data saver is turned on but its actually off ?
Visitor
9059 Views
58 replies
3 likes
PlanPremiumCountryPolandDevicesLenovo Y530, Xiaomi POCO F4, Redmi Pad SEOperating SystemWindows 11, MIUI 14 (Android 13) My Question or IssueIn Discover Weekly list, you can remove a song, so it wouldn't be shown to you anymore.1) Any song removed fr...
Plan Premium Country Poland Devices Lenovo Y530, Xiaomi POCO F4, Redmi Pad SE Operating System Windows 11, MIUI 14 (Android 13) My Question or Issue In Discover Weekly list, you can ...
Newbie
674 Views
4 replies
0 likes
when I open spotify it selects a random tune from a random playlist and starts playing. this loses my place in podcasts, audiobooks and other playlists. i want it to stop autoplaying. the help on spotify website directs me to options which dont even ...
when I open spotify it selects a random tune from a random playlist and starts playing. this loses my place in podcasts, audiobooks and other playlists. i want it to stop autoplaying. the help on spo...
Moderator
944 Views
5 replies
0 likes
Hi, when I launch Spotify on Android, I am well logged in but the screen is greyed and I can interact with nothing at all. I have seen the content of the drawer once anouncing new features with Android 14 but I wasn't able to confirm it. Now, I didn'...
Hi, when I launch Spotify on Android, I am well logged in but the screen is greyed and I can interact with nothing at all. I have seen the content of the drawer once anouncing new features with Andro...
Moderator
517 Views
4 replies
0 likes
Plan. PremiumCountry UK Device galaxy s23Operating System Android My Question or Issue My toddler likes to listen to audiobooks on repeat (the Gruffalo and gruffalos child are example of where this is happening). You can't 'loop' an audio book but yo...
Plan. Premium Country UK Device galaxy s23 Operating System Android My Question or Issue My toddler likes to listen to audiobooks on repeat (the Gruffalo and ...
Moderator
668 Views
1 replies
0 likes
Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now how is abled yesterday
Hi everybody. Yesterday I figured out something so interesting. After I played music I saw dynamic island top of my phone and my phone is Xiaomi . But now I can't turn it on again an d I don't now ho...
Moderator
1673 Views
1 replies
0 likes
The behaviour of Spotify on the small screen on the flip 5 has been changed recently, and due to this I have lost a lot of useful functionality like shuffle, lyrics, view queue, etc.This was all fine when the phone first released and the app just sca...
The behaviour of Spotify on the small screen on the flip 5 has been changed recently, and due to this I have lost a lot of useful functionality like shuffle, lyrics, view queue, etc. This was all fi...
Moderator
6241 Views
30 replies
2 likes
La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquiera está en segundo plano. Porque al dejar de usarla...
La aplicación se abre sola. Y reproduce música. Cuando estoy escuchando un audio en WhatsApp, o cuando estoy en tiktok, o simplemente durmiendo. Empieza a sonar la música. Usualmente la app ni siquie...
Moderator
4939 Views
1 replies
0 likes
PlanPremiumCountry DeviceXiaomi redmiOperating SysteemAndroid My Question or IssueThe Follow button of the artist's homepage is behind the Shuffle button so it can not be pressed.
Plan Premium Country Device Xiaomi redmi Operating Systeem Android My Question or Issue The Follow button of the artist's homepage is behind the Shuffle button so it can not b...
Moderator
287 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue After the last update which I really didn't like I have turned off auto updates... however I...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
320 Views
1 replies
0 likes
I tried to renew my subcription but i can't because it says the 504 error code in android application
I tried to renew my subcription but i can't because it says the 504 error code in android application
Moderator
1742 Views
1 replies
0 likes
Hope everyone will bhe fine. When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed the app and download new one but same situation. Anybody know the...
Hope everyone will bhe fine. When i try to search any songs in my Spotify, app crash ans and it show error that is "App is crashed etc" . I clear data and cache. At last i un-installed...
Music Fan
672 Views
1 replies
0 likes
I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.
I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.
Spotify Star
426 Views
1 replies
0 likes
PlanPremiumCountryUSAOperating SystemAndroid 12My Question or IssueThe Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the song it played previously. I have tried reinstalling Spoitfy mul...
Plan Premium Country USA Operating System Android 12 My Question or Issue The Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the...
Moderator
323 Views
1 replies
0 likes
