Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46972 Views
  • 66 replies
  • 25 likes
  • 46972 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879893 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879893 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26859 Views
  • 4 replies
  • 0 likes
  • 26859 Views
  • 4 replies
  • 0 likes

Superuser Contribution App para de tocar as músicas

Plano PremiumDispositivo Moto g20A alguns meses venho sofrendo com o problema do app parar de reproduzir as músicas, e reiniciando o app fazendo com que eu não consiga ouvir música nem podcast Outro problema que tenho sofrido é que quando abro o apli...

  • Newbie
  • Plano  Premium Dispositivo  Moto g20 A alguns meses venho sofrendo com o problema do app parar de reproduzir as músicas, e reiniciando o app fazendo com que eu não consiga ouvir música ...
  • Vasil
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot turn off the recommended songs

I've been trying to do everything to get rid of the Spotify recommendations. I have my own Playlist that I want to listen and I'm absolutely not interested in any other suggestions. Can you please help me stop it or I have to unsubscribe and delete S...

  • Visitor
  • I've been trying to do everything to get rid of the Spotify recommendations. I have my own Playlist that I want to listen and I'm absolutely not interested in any other suggestions. Can you please he...
  • atilas
  • Visitor
  • 668 Views
  • 5 replies
  • 4 likes
  • 668 Views
  • 5 replies
  • 4 likes

Superuser Contribution App stories are buggy

PlanPremiumCountryCzechiaDeviceXiaomi Pad 6Operating SystemAndroid 13 My Question or Issue

  • Casual Listener
  • Plan Premium Country Czechia Device Xiaomi Pad 6 Operating System Android 13   My Question or Issue  
  • Susan_GP
  • Moderator
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Superuser Contribution Having trouble logging into new samsung galaxy s23

Hi, I just got a new phone and am unable to log into my account through the Spotify app. I have tried to log in using my credentials and with my Google account, none of them were successful. I keep getting "something went wrong, try again/ dismiss " ...

  • Visitor
  • Hi, I just got a new phone and am unable to log into my account through the Spotify app. I have tried to log in using my credentials and with my Google account, none of them were successful. I ke...
  • Elena
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pauses automatically *with a slow fadeout*

PlanPremiumCountryUSADevicePixel 4 XLOperating SystemAndroid 12 (Jan 5 2022 update) My Question or IssueOccasionally (once or twice a day at most), the currently playing music will slowly fade out to silence over a couple seconds and then pause. This...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 4 XL Operating System Android 12 (Jan 5 2022 update)   My Question or Issue Occasionally (once or twice a day at most), the currently playing musi...
  • Yordan
  • Moderator
  • 5814 Views
  • 5 replies
  • 0 likes
  • 5814 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why can’t I access my premium audiobook hours?

I pay for a premium subscription. I can’t access audiobooks on my android but when I sign in on an iOS, I can listen!

  • Visitor
  • I pay for a premium subscription. I can’t access audiobooks on my android but when I sign in on an iOS, I can listen!
  • Vasil
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Simultaniously using Spotify on mobile (mother ) and table (child) with Family premium Abo does Not.

Hi, I have Family premium Abo and i created an Account for me and my daughter.but IT IS Not possible to listen to Spotify music on my mobile and on her Tablet simultaniously. PlanFamily premium aboCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pr...

  • Newbie
  • Hi, I have Family premium Abo and i created an Account for me and my daughter.but IT IS Not possible to listen to Spotify music on my mobile and on her Tablet simultaniously.   Plan Family pr...
  • Ivelina
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify adding songs to 'Liked Songs' playlist that I didn't 'like'

I am using Premium. I have not found the exact issue, just round abouts and from 2017 and older. So the solutions don't help me.Samsung Galaxay S9Android PieApp version 8.5.21.754 * I listen to specific artists.* I 'like' their songs.* Those 'liked' ...

  • Visitor
  • I am using Premium. I have not found the exact issue, just round abouts and from 2017 and older. So the solutions don't help me. Samsung Galaxay S9 Android Pie App version 8.5.21.754   * I ...
  • elwenil360
  • Casual Listener
  • 17718 Views
  • 28 replies
  • 5 likes
  • 17718 Views
  • 28 replies
  • 5 likes

Superuser Contribution Liked Songs Unable to Load/ Selecting Songs in Playlists will not Load

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid v. 9Spotify Version8.8.94.577 My Question or IssueHey there,So my Spotify app will not load my liked songs playlist. It will will attempt to load it but gives an error message claimin...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 8 Operating System Android v. 9 Spotify Version 8.8.94.577   My Question or Issue Hey there, So my Spotify app will not load my liked ...
  • AlejaR
  • Moderator
  • 484 Views
  • 5 replies
  • 0 likes
  • Android
    bugs
    not loading songs
  • 484 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts play back speed too slow

Android 7.0 Since 1 or 2 weeks, I cannot listen to podcasts anymore: the playback speed is like 0.5 of the normal rate (really slow).Music streams fine.What can I do?

  • Casual Listener
  • Android 7.0   Since 1 or 2 weeks, I cannot listen to podcasts anymore: the playback speed is like 0.5 of the normal rate (really slow). Music streams fine. What can I do?  
  • Susan_GP
  • Moderator
  • 14255 Views
  • 8 replies
  • 0 likes
  • 14255 Views
  • 8 replies
  • 0 likes

Superuser Contribution Smart shuffle glitches "liked songs" playlist when there is no internet connection

DeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueWhen using Spotify in Airplane mode, if your "liked songs" playlist has the new smart shuffle on, clicking on a song is a no-op. There's no error, but nothing happens.Disabling smart...

  • Casual Listener
  • Device Google Pixel 4a Operating System Android 13   My Question or Issue When using Spotify in Airplane mode, if your "liked songs" playlist has the new smart shuffle on, clicking on a so...
  • Tabisch
  • Casual Listener
  • 1184 Views
  • 7 replies
  • 0 likes
  • 1184 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playing on Smartwatch can't disable.

PlanPremium Family CountryDenmarkDeviceMotorola G30, Android 12 and tested on OnePlus 6T with Android 11. Operating SystemMotorola G30, Android 12 My Question or Issue I got my kid a smartwatch for Christmas, and we use Spotify a lot, but it ONLY wan...

  • Casual Listener
  • Plan Premium Family  Country Denmark Device Motorola G30, Android 12 and tested on OnePlus 6T with Android 11.  Operating System Motorola G30, Android 12    My Question o...
  • MihailY
  • Moderator
  • 758 Views
  • 1 replies
  • 0 likes
  • 758 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ Stuck In Time

PlanPremium DuoCountryCanadaDeviceSamsung S22Operating SystemAndroid 14 My Question or IssueAI DJ is completely stuck. Every day this week I was greeted and told it was Tuesday before being shown the same half dozen set of songs before I just went ba...

  • Casual Listener
  • Plan Premium Duo Country Canada Device Samsung S22 Operating System Android 14   My Question or Issue AI DJ is completely stuck. Every day this week I was greeted and told it was Tuesd...
  • Maria
  • Moderator
  • 475 Views
  • 3 replies
  • 1 likes
  • 475 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Is this legal to use third party extension for “Spotify Speed playback”

Hi, I want to confirm that is Can I use third party extension for control playback speed, because I want to play music fast or slow ? Anyone can confirm that its against Spotify terms? Or we can use?

  • Music Fan
  • Hi,    I want to confirm that is    ▪️ Can I use third party extension for control playback speed, because I want to play music fast or slow ?    Anyone can confir...
  • Maria
  • Moderator
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Música compartilhada no story sem som e capa de fundo

Olá! Estou com um problema no compartilhamento de músicas diretamente do meu app Spotify para os stories do Instagram, não sai o som da música nem a capa de fundo. Já tentei de tudo, desinstalar o app Instagram, Spotify e até reiniciar o aparelho. Na...

  • Visitor
  • Olá! Estou com um problema no compartilhamento de músicas diretamente do meu app Spotify para os stories do Instagram, não sai o som da música nem a capa de fundo. Já tentei de tudo, desinstalar o ap...
  • _44z2p2i4-g3t
  • Casual Listener
  • 3589 Views
  • 2 replies
  • 0 likes
  • 3589 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback slider in music is not working but works in podcast.

Since the recent update, the playback slider isn't working. Usually we could drag and choose the time point of interest to listen or when a specific lyric is tapped it starts playing from that point. But now both of these are completely unresponsive....

  • Visitor
  • Since the recent update, the playback slider isn't working. Usually we could drag and choose the time point of interest to listen or when a specific lyric is tapped it starts playing from that point....
  • Uvraj
  • Visitor
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Solved!! Playing Spotify on Alexa Eco device hijacks spotify on my phone

PlanPremiumCountry DevicePixel 6 + Eco dot 2023Operating System My Question or Issue I've linked my account to my new Alexa enabled Eco dot device. Now as soon as someone asks Alexa to play music via Spotify, my phone stops whatever I was playing on ...

  • Newbie
  • Plan Premium Country   Device Pixel 6 + Eco dot 2023 Operating System     My Question or Issue   I've linked my account to my new Alexa enabled Eco dot device. Now as s...
  • Anyk17
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

How do you speed up songs on Spotify?

How do you speed up songs on Spotify? I want to increase speed of songs that playing. Is there any way?

  • Music Fan
  • How do you speed up songs on Spotify? I want to increase speed of songs that playing. Is there any way? 
  • Anyk17
  • Spotify Star
  • 507 Views
  • 1 replies
  • 1 likes
  • 507 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not displaying current song, continues to play after disconnecting from bluetooth

Galaxy s10AndroidUsPremium So this started a while ago but I noticed after playing music in my truck that the songs that were playing weren't matching the display. Same on the phone. It gets stuck on one song but continues playing they playlist but n...

  • Casual Listener
  • Galaxy s10 Android Us Premium     So this started a while ago but I noticed after playing music in my truck that the songs that were playing weren't matching the display. Same on the ...
  • Susan_GP
  • Moderator
  • 19866 Views
  • 30 replies
  • 15 likes
  • 19866 Views
  • 30 replies
  • 15 likes

Superuser Contribution I deleted Spotify from all my devices why can't I download music?

The app is telling me that I reached the limit for devices that can download music. However, I have deleted Spotify from all of my devices except this one. And now I can't download any music with Spotify premium. Can you help me?

  • Visitor
  • The app is telling me that I reached the limit for devices that can download music. However, I have deleted Spotify from all of my devices except this one. And now I can't download any music with Spo...
  • KingRee
  • Visitor
  • 1086 Views
  • 2 replies
  • 0 likes
  • 1086 Views
  • 2 replies
  • 0 likes