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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

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Premium sh*t

For years now, the current bugs and issues have not been solved. My app freezes several times a day, and needs to be stopped manually to be restarted again.Still there's no features for audio books, which makes it so inconvenient to listen to, no boo...

Newbie

For years now, the current bugs and issues have not been solved. My app freezes several times a day, and needs to be stopped manually to be restarted again. Still there's no features for audio books...

297 Views

0 replies

0 likes

bugs everywhere
Increase price
Premium
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[Bug] Scrolling trigger in podcast page

PlanPremiumCountryFranceVersion8.8.88.397DeviceAndroid Pixel 4aOperating SystemAndroid 13 My Question or IssueFor a few weeks now I had trouble scrolling Podcast episode list page. This morning I investigated a little bit more and realized that there...

Newbie

Plan Premium Country France Version 8.8.88.397 Device Android Pixel 4a Operating System Android 13   My Question or Issue For a few weeks now I had trouble scrolling Podcast episode ...

468 Views

0 replies

0 likes

Android
bug
Bug Scrolling
phone
pixel 4a
podcast
Podcast Episodes
Scrolling
Scrolling bug
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Superuser Contribution Why Can't I See All My Playlists?

I have used the desktop app for years, but today I followed instructions and paired Spotify with my Sony Android TV. I can only see or play a handful of my playlists. Is there a way to access all my playlists? Desktop is W10, TV is Sony (Android) Tha...

Gig Goer

I have used the desktop app for years, but today I followed instructions and paired Spotify with my Sony Android TV. I can only see or play a handful of my playlists. Is there a way to access all my ...

Sohaibahmadu

Music Fan

501 Views

4 replies

0 likes

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Solved!!Superuser Contribution I have an old phone with android 2.3.6 and spotify 1.2.0

I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it doesn't see that? What could be the issue? Thanks!

Casual Listener

I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it do...

Vasil

Moderator

1615 Views

5 replies

0 likes

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Superuser Contribution Volume ducks randomly on wired streamers

PlanPremiumCountryCanadaDeviceSamsung phone ---> Wired streamersOperating SystemAndroid current revisionMy Question or IssueWhen wired devices have been selected and playing, the volume may randomly reduce in level, or may briefly stop and restart. A...

Casual Listener

Plan Premium Country Canada Device Samsung phone ---> Wired streamers Operating System Android current revision My Question or Issue When wired devices have been selected and playing, the...

MihailY

Moderator

337 Views

1 replies

0 likes

streamer
volume ducks
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Superuser Contribution Issues With a dim unresponsive screen on startup

PlanPremiumCountryUnited StatesDeviceMotorola ThinkPhoneOperating SystemAndroid 13 My Question or IssueWhenever I start Spotify when connected to my vehicle it will start and then the screen will go dim and become completely unresponsive like a popup...

Newbie

Plan Premium Country United States Device Motorola ThinkPhone Operating System Android 13   My Question or Issue Whenever I start Spotify when connected to my vehicle it will start and...

MiLe138

Newbie

9220 Views

53 replies

14 likes

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Solved!!Superuser Contribution Lyrics aren't time sync in the preview

PlanPremium CountryGermany DeviceSamsung A54 5gOperating SystemAndroid 14 One Ui 6.0 (updated) My Question or IssueSince i make the update the lyrics are time synced in the preview till it scrolls up two line and than it stops completely. To see the ...

Casual Listener

  Plan Premium  Country Germany  Device Samsung A54 5g Operating System Android 14 One Ui 6.0 (updated)   My Question or Issue Since i make the update the lyrics are ti...

Yordan

Moderator

1002 Views

3 replies

0 likes

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Superuser Contribution Android widget not working on 3rd party launchers

Plan Premium Country Ireland Device Samsung Galaxy A53 Operating System Android 5.1 My Question or Issue The new 4*2 widget with album suggestions isn't showing any album art. Was ok up until yesterday.

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy A53 Operating System Android 5.1   My Question or Issue The new 4*2 widget with album suggestions isn't showing any album a...

Dukin

Visitor

16291 Views

74 replies

9 likes

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  • 9 likes

Superuser Contribution Spotify app becomes very unresponsive when there's no internet

PlanPremiumCountryUSA DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueOkay, so I've had a lot of instances where I'm out in nature or in mountain areas where there's not many cell towers anywhere for miles and I know this be...

Regular

Plan Premium Country USA   Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Okay, so I've had a lot of instances where I'm out in nature or in moun...

fledpiles54

Regular

1014 Views

4 replies

0 likes

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Superuser Contribution Spotify crashes whenever I try to buy merch

I've tried multiple times but whenever I try to open a link to buy merch both the app and my browser crash. I tried to reinstall both of them but it still doesnt work, I even tried to use a different browser.

Visitor

I've tried multiple times but whenever I try to open a link to buy merch both the app and my browser crash. I tried to reinstall both of them but it still doesnt work, I even tried to use a different...

Vasil

Moderator

524 Views

1 replies

0 likes

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Solved!! app suddenly crashes whenever using bluetooth

PlanPremiumCountryswedenDevicecat s60Operating Systemandroid 6.0.1 My Question or Issueas i said in the title, the app suddenly crashes whenever i'm using bluetooth and i'm scrolling in between different tracks and albums/playlists. it doesn't crash ...

Casual Listener

Plan Premium Country sweden Device cat s60 Operating System android 6.0.1   My Question or Issue as i said in the title, the app suddenly crashes whenever i'm using bluetooth and i'm s...

gubord

Regular

3917 Views

12 replies

5 likes

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  • 12 replies
  • 5 likes

Superuser Contribution Play queue disappears when casting

planPremium CountryUkDeviceAndroid Google pixel phone, Google nest speaker Operating SystemAndroid 14 My Question or IssueI prepared a play queue before connecting to a speaker. For a Bluetooth speaker I can connect and the queue stays in place. When...

Visitor

plan Premium  Country Uk Device Android Google pixel phone, Google nest speaker   Operating System Android 14   My Question or Issue I prepared a play queue before connectin...

Eni

Moderator

352 Views

1 replies

1 likes

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  • 1 likes

Superuser Contribution Music pauses at exactly 10 minute intervalls

PlanPremiumCountryNorway DeviceFairphone 3 with music stored on an SD-cardOperating SystemLatest stable version of e/os for my phone 1.16-s-20231017342507-stable-FP3I haven't seen anyone on the e/os forums with similar problems. My Question or IssueW...

Casual Listener

Plan Premium Country Norway   Device Fairphone 3 with music stored on an SD-card Operating System Latest stable version of e/os for my phone 1.16-s-20231017342507-stable-FP3 I have...

PausePlayPausePlay

Casual Listener

576 Views

4 replies

0 likes

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Superuser Contribution Podcasts not playing

PlanPremiumCountryDenmark DeviceOnePlus 8TOperating SystemAndroid 13 My Question or IssueWhen trying to play a podcast, the player will just become unresponsive. The fast forwards are grayed out, and the video section ia black.From the Android widget...

Visitor

Plan Premium Country Denmark   Device OnePlus 8T Operating System Android 13   My Question or Issue When trying to play a podcast, the player will just become unresponsive. The f...

Lyubka

Moderator

349 Views

1 replies

0 likes

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Superuser Contribution Movile app has not worked

PlanFree/Country SpainDevice(POCO X3)Operating System(Android) My Question or Issue For a month the application has not worked on my phone, it asks me to log in continuously. It does not recognize my password and my username, I get a message that say...

Newbie

Plan Free/ Country  Spain Device (POCO X3) Operating System (Android)   My Question or Issue For a month the application has not worked on my phone, it asks me to log in conti...

Lyubka

Moderator

311 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify crashing in Amazon Kids

I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app.Everything was working fine, until a recent update that ad...

Casual Listener

I have a Spotify family account. My daughter is on my family account. She has a Fire HD 10 (11th Generation) with an Amazon Kids account. She has the Spotify app loaded in her Amazon Kids app. E...

HM121

Casual Listener

3524 Views

18 replies

0 likes

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Superuser Contribution ANDROID V. IOS Playlist

PlanFreeCountryUSADeviceSamsung Galaxy S23 UltraOperating SystemAndroid 13 My Question or IssueI have noticed that the same playlists on my [Android] Spotify account has a different amount of songs/playlist time (usually less) than on my girlfriend's...

Newbie

Plan Free Country USA Device Samsung Galaxy S23 Ultra Operating System Android 13   My Question or Issue I have noticed that the same playlists on my [Android] Spotify account has a di...

MihailY

Moderator

350 Views

1 replies

0 likes

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Superuser Contribution Add Songs to Playlist Menu

PlanPremiumCountryUnited States of AmericaDeviceS22Operating SystemAndroid My Question or IssueIn the "Add songs to playlist" menu, there is a Recently Played tab, and I have always used queueing songs, and then adding from there to add songs to a pl...

Newbie

Plan Premium Country United States of America Device S22 Operating System Android   My Question or Issue In the "Add songs to playlist" menu, there is a Recently Played tab, and I have...

Yordan

Moderator

398 Views

1 replies

0 likes

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Wear OS downloads low sound quality [Solved]

[Editing the post because I found the solution] Might be useful to someone like me: 1. Open Spotify app on your Wear OS device2. Swipe left to switch to the library view3. Scroll all the way to the bottom4. Tap "Settings"5. Tap "Audio Quality"6. Scro...

Regular

[Editing the post because I found the solution]   Might be useful to someone like me:   1. Open Spotify app on your Wear OS device 2. Swipe left to switch to the library view 3. Scrol...

704 Views

0 replies

0 likes

Offline
Sound Quality
Wear OS
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