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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35979 Views
  • 64 replies
  • 25 likes
  • 35979 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution DJ isn't working in Australia on oppo a16

PlanPremiumCountry DeviceOppo a16Operating SystemColour os My Question or IssueIs dj available in Oppo yet, I'm from Queensland if that matters

  • Visitor
  •   Plan Premium Country   Device Oppo a16 Operating System Colour os   My Question or Issue Is dj available in Oppo yet, I'm from Queensland if that matters   
  • Dian
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

[Android] Spotify automatically starts when I connect to Bluetooth

When I start my car and when the phone bluetooth is connected to the car, Spotify starts playing or resumes automatically.Temporarily I have disconnected audio permission from my phone bluetooth settings so as too any audio except phone calls is not ...

  • Casual Listener
  • When I start my car and when the phone bluetooth is connected to the car, Spotify starts playing or resumes automatically. Temporarily I have disconnected audio permission from my phone bluetooth se...
  • CMac23
  • Casual Listener
  • 1360 Views
  • 6 replies
  • 1 likes
  • 1360 Views
  • 6 replies
  • 1 likes

Unable to find Listening History on profile

No matter what guide I find, this new update just doesn't show the Listening History whatsoever. I've tried EVERYTHING but nothing is showing up

  • Visitor
  • No matter what guide I find, this new update just doesn't show the Listening History whatsoever. I've tried EVERYTHING but nothing is showing up
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts will not play.

On my device Galxy Note 8 Spotify is no longer playing any podcasts.I can download them but they will not play.

  • Casual Listener
  • On my device Galxy Note 8 Spotify is no longer playing any podcasts. I can download them but they will not play.
  • jeffbliznik
  • Visitor
  • 144246 Views
  • 58 replies
  • 4 likes
  • 144246 Views
  • 58 replies
  • 4 likes

Superuser Contribution Cannot Login on Android

PlanFree and will stay that way till this starts workingCountryArgentina, sometimes other countriesDeviceAndroidOperating SystemAndroid 13 My Question or IssueI changed my credentials a dozen of times to try to login using my user name and pasword an...

  • Newbie
  • Plan Free and will stay that way till this starts working Country Argentina, sometimes other countries Device Android Operating System Android 13   My Question or Issue I changed my cr...
  • Joan
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • Android Login
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lag Issue in Spotify App

Dear Spotify Support Team, I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bring this to your attention in the hope that it can be resolved. The lag issue ...

  • Visitor
  •     Dear Spotify Support Team,   I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bri...
  • Elena
  • Moderator
  • 572 Views
  • 1 replies
  • 0 likes
  • Account
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unreasonable battery drain on Pixel 3a

PlanPremium CountryUS DeviceGoogle Pixel 3a Operating SystemAndroid 12Google play system update from august 1st 2022Security update from may 5th 2022Build number SP2A.220505.008 My Question or IssueSpotify is using a massive amount of battery and cau...

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  • Regular
  • Plan Premium   Country US   Device Google Pixel 3a    Operating System Android 12 Google play system update from august 1st 2022 Security update from may 5th 2022 Bui...
  • sekhonp01
  • Casual Listener
  • 1693 Views
  • 8 replies
  • 0 likes
  • Android
    Android 12
    battery
    Google Pixel
  • 1693 Views
  • 8 replies
  • 0 likes

notification icon Android gone

Why has the notification bell icon on the Android app disappeared? How can I get it back?

  • Visitor
  • Why has the notification bell icon on the Android app disappeared? How can I get it back?
  • vaajy
  • Roadie
  • 504 Views
  • 3 replies
  • 1 likes
  • 504 Views
  • 3 replies
  • 1 likes

Eu tenho um plano duo Premium mas mudei p família Premium, como faço agora?

Como eu faço p mudar o plano duo Premium p o família Premium? Eu fiz a mudança mas acho q ficou ativo os 2 planos como cancelo o duo?

  • Visitor
  • Como eu faço p mudar o plano duo Premium p o família Premium? Eu fiz a mudança mas acho q ficou ativo os 2 planos como cancelo o duo?
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Improving the "Enhance" feature on playlists

Greetings Spotify team! As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to find that song and it seem to bug me. I know I should be using my ey...

  • Casual Listener
  • Greetings Spotify team!    As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to fi...
  • Joan
  • Moderator
  • 244 Views
  • 3 replies
  • 2 likes
  • 244 Views
  • 3 replies
  • 2 likes

Superuser Contribution NOT WORKING: Add the same song to multiple playlists simultaneously

PlanPremiumCountry Device(Samsung Galaxy S23)Operating System(Android) My Question or IssueThis feature was live for just a short time on my S23 but has now dissappeared. Why? BRING IT BACK! WE'VE BEEN WAITING FOR YEARS FOR IT

  • Newbie
  • Plan Premium Country   Device (Samsung Galaxy S23) Operating System (Android)   My Question or Issue This feature was live for just a short time on my S23 but has now dissappeared...
  • Yordan
  • Moderator
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumDeviceSamsung Galaxy a52sOperating SystemAndroid My Question or IssueAutoplay doesn't work, have tried all the fixes on here and on google but none work.It worked fine on my old iphone and every other deviceYes autoplay is turned on

  • Casual Listener
  • Plan Premium Device Samsung Galaxy a52s Operating System Android   My Question or Issue Autoplay doesn't work, have tried all the fixes on here and on google but none work. It worked fi...
  • Krish_bhatt
  • Newbie
  • 18510 Views
  • 78 replies
  • 3 likes
  • autoplay
    Help
  • 18510 Views
  • 78 replies
  • 3 likes

Artist list empty and song tab disappeared

After update to 8.4.95.785, my artist list is empty save a few artists I was following, and the songs tab on the mobile app have disappeared. I primarily listen to the albums and songs I've saved by browsing artists, so this is frustrating. Has anyon...

  • Visitor
  • After update to 8.4.95.785, my artist list is empty save a few artists I was following, and the songs tab on the mobile app have disappeared. I primarily listen to the albums and songs I've saved by ...
  • shima_sulaiman
  • Visitor
  • 4985 Views
  • 15 replies
  • 27 likes
  • 4985 Views
  • 15 replies
  • 27 likes

Superuser Contribution Liked songs disappear, error message comes up saying 'something went wrong'

PlanPremiumCountryJersey (UK)DeviceLGOperating SystemAndroid My Question or IssueWhen I click on my liked songs, it will randomly come up with an error message saying 'something went wrong' and the songs have disappeared. Restarting the app and signi...

  • Visitor
  • Plan Premium Country Jersey (UK) Device LG Operating System Android   My Question or Issue When I click on my liked songs, it will randomly come up with an error message saying 'someth...
  • Not applicable
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Search] Voice Search on Spotify Busqueda por voz

Since there is no option on search for a tittle or artist in Spotify app, there is a way, I think that most of the common keyboards have the microphone option for voice dictation, but in My case on a Samsung device with the samsung keyboard was not a...

  • Casual Listener
  • Since there is no option on search for a tittle or artist in Spotify app, there is a way, I think that most of the common keyboards have the microphone option for voice dictation, but in My case on a...
  • RocioO1
  • Casual Listener
  • 1138 Views
  • 3 replies
  • 1 likes
  • Android
    Search
  • 1138 Views
  • 3 replies
  • 1 likes

Superuser Contribution Video Slow and Flickering on Android TV

PlanPremiumCountryCanadaDeviceTCL Android TVOperating SystemAndroid TV My Question or IssueWhen trying to play videos in Spotify on my Android TV, the video is really slow, choppy, and flickers to black continuously. I have restarted the TV as well a...

  • Regular
  •   Plan Premium Country Canada Device TCL Android TV Operating System Android TV   My Question or Issue When trying to play videos in Spotify on my Android TV, the video is really...
  • AndroidTVappISbad
  • Visitor
  • 11960 Views
  • 43 replies
  • 2 likes
  • 11960 Views
  • 43 replies
  • 2 likes

Superuser Contribution problem with log in

PlanFreeCountryisraelDevicegalaxy a50Operating System My Question or IssueHello. About a month and a half ago, we moved from Germany to Israel. Since then, I have been unable to connect to the Spotify app on my phone. I can connect to it on my comput...

  • Newbie
  •   Plan Free Country israel Device galaxy a50 Operating System   My Question or Issue Hello. About a month and a half ago, we moved from Germany to Israel. Since then, I have been ...
  • Alex
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect available but not working

PlanPremiumCountryUK DeviceSony Xperia XZ PremiumOperating SystemAndroid My Question or IssueUntil yesterday Spotify was working OK, but yesterday I could not connect to my Onkyo amp or Roberts Stream 65i. I reloaded the app and now I see the message...

  • Regular
  • Plan Premium Country UK   Device Sony Xperia XZ Premium Operating System Android   My Question or Issue Until yesterday Spotify was working OK, but yesterday I could not connect ...
  • laurencetampkins
  • Casual Listener
  • 2752 Views
  • 12 replies
  • 1 likes
  • 2752 Views
  • 12 replies
  • 1 likes