Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30853 Views
  • 60 replies
  • 25 likes
  • 30853 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871775 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871775 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25022 Views
  • 3 replies
  • 0 likes
  • 25022 Views
  • 3 replies
  • 0 likes

Spotify loads very slowly

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceSamsung Galaxy SM A5,Operating SystemAndroid 5 My Question or IssueHello.I have a problem. Spotify o...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Samsung Galaxy SM A5, Operating Syst...
  • 124 Views
  • 0 replies
  • 0 likes
  • "android"
  • 124 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cast lyrics to TV by Chromecast

PlanPremiumCountryArgentinaDeviceHuawei Mate SEOperating SystemAndroid Oreo My Question or IssueHi, I'm from one of the countries that received the lyrics implementation (Argentina) and I have to say, it works wonderfully. However, according to the p...

  • Newbie
  • Plan Premium Country Argentina Device Huawei Mate SE Operating System Android Oreo   My Question or Issue Hi, I'm from one of the countries that received the lyrics implementation (A...
  • lexiwexie
  • Visitor
  • 50759 Views
  • 9 replies
  • 39 likes
  • 50759 Views
  • 9 replies
  • 39 likes

Superuser Contribution Screen locks even when Spotify is playing

PlanFree/PremiumCountry DeviceHuawei P30 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy phone always gets locked when Spotify is on. If I'm driving and listening to songs on Spotify, the phone screen doesn't stay un...

  • Music Fan
  • Plan Free/Premium Country   Device Huawei P30 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My phone always gets locked when Spotify is ...
  • zoomnclick
  • Music Fan
  • 1572 Views
  • 13 replies
  • 0 likes
  • Android
    huawei
    screen lock
  • 1572 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify not working properly on Chromecast, it skips the last 20sec of the songs, no visuals.

PlanPremiumCountryMexicoDeviceTCL 10pro Operating SystemAndroidMy Question or IssueSpotify used to cast to my Chromecast with some visuals from the Artist, the name of the song and the name of the Artist, like 10 days ago it only shows the Spotify lo...

  • Visitor
  •   Plan Premium Country Mexico Device TCL 10pro  Operating System Android My Question or Issue Spotify used to cast to my Chromecast with some visuals from the Artist, the name of ...
  • Joan
  • Moderator
  • 149 Views
  • 1 replies
  • 1 likes
  • 149 Views
  • 1 replies
  • 1 likes

Provide an F-Droid repository.

Plan: PremiumCountry: ENGDevice: Fairphone FP4 5GOperating System: Android 12 My Question or Issue Many devices are currently unable to install (and thus use) Spotify because their device doesn't support the Google Play store (China) or the user is u...

  • Music Fan
  • Plan: Premium Country: ENG Device: Fairphone FP4 5G Operating System: Android 12   My Question or Issue   Many devices are currently unable to install (and thus use) Spotify because...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Superuser Contribution False payment failed screen after switch to duo

After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the app just fine. Is there any way to reset that? Thanks

  • Visitor
  • After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the ap...
  • AlejaR
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music gets quieter after lock down phone

Volume is okay if I listen music but after I lock down my phone it gets quieter until it's very quiet and I can't turn it up. PlanPremiumCountryHungaryDeviceHuawei P30 liteOperating SystemAndroidSpotify version8.5.**bleep**. 834 My Question or Issue

  • Visitor
  • Volume is okay if I listen music but after I lock down my phone it gets quieter until it's very quiet and I can't turn it up.  Plan Premium Country Hungary Device Huawei P30 lite Operatin...
  • Alex
  • Spotify Legend
  • 9932 Views
  • 9 replies
  • 0 likes
  • 9932 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify Android app is causing ContrastColorUtil to behave strangely

DeviceSamsung Galaxy Note10 5G, Xiaomi Mi 9 SEOperating SystemAndroid 13, crDroid 9 My Question or IssueAfter launching Spotify, ContrastColorUtil keeps complaining until I reboot. This issue was tested on Spotify versions 8.8.58.473, 8.7.4.1056, and...

  • Newbie
  • Device Samsung Galaxy Note10 5G, Xiaomi Mi 9 SE Operating System Android 13, crDroid 9   My Question or Issue After launching Spotify, ContrastColorUtil keeps complaining until I reboot. T...
  • Eni
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug that allows you to skip the adds

PlanFreeCountryCanadaDevicePixel 7 (not pro)Operating SystemAndroid My Question or IssueI found A Bug that allows you to to skip the addsEmail me on Gmail (**bleep**) to get the video of me showing the bug, my file weight more then 5mb

  • Newbie
  • Plan Free Country Canada Device Pixel 7 (not pro) Operating System Android    My Question or Issue I found A Bug that  allows you to to skip the adds Email me on Gmail (**bl...
  • Joan
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Standalone for the Galaxy Watch 4?

Using the Samsung Galaxy Watch 4, I can't see a standalone setting. Listening to Spotify on my phone or laptop is using too much battery on the watch.s Is this on the next update of the app? The only options I see are attached.

  • Music Fan
  • Using the Samsung Galaxy Watch 4, I can't see a standalone setting. Listening to Spotify on my phone or laptop is using too much battery on the watch.s     Is this on the next update of ...
  • Baloo3
  • Casual Listener
  • 3689 Views
  • 14 replies
  • 1 likes
  • Samsung
    samsung watch
    watch
    watch 4
    Wear OS
  • 3689 Views
  • 14 replies
  • 1 likes

Superuser Contribution I can't see my profile on smartphone

Hello,I have a problem see my profile on my smartphone.It writes me: "Something went wrong. Have another go? Try again"I reinstalled the Spotify app, restarted the smartphone, and cleared the cache. The problem still remains.I sent my profile link fr...

  • Newbie
  • Hello, I have a problem see my profile on my smartphone. It writes me: "Something went wrong. Have another go? Try again" I reinstalled the Spotify app, restarted the smartphone, and cleared the c...
  • Lyubka
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution add song reverted to like song

PlanPremiumCountryUKDeviceSamsung Galaxy S21+Operating SystemAndroid 13 One UI 5.3 My Question or Issuei really liked the feature in the recent update where pressing the + allows you to add/remove a song to playlists at once. now its gone back to the...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy S21+ Operating System Android 13 One UI 5.3   My Question or Issue i really liked the feature in the recent update where pressing the + al...
  • AlejaR
  • Moderator
  • 160 Views
  • 1 replies
  • 2 likes
  • 160 Views
  • 1 replies
  • 2 likes

Superuser Contribution Progress bar not showing on my car touch screen

When I'm in car mode, the display on my touch screen doesn't show the progress bar of the song anymore. In fact, I'm having this issue for the majority of my playlist. Today, there was one song that had this progress bar going on just fine and then t...

  • Casual Listener
  • When I'm in car mode, the display on my touch screen doesn't show the progress bar of the song anymore. In fact, I'm having this issue for the majority of my playlist. Today, there was one song that ...
  • groycroteau
  • Casual Listener
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

Superuser Contribution Notification Controls can't be swiped away or closed

PlanPremiumCountryUnited StatesDeviceLG V60Operating SystemAndroid 11 My Question or IssueRecently, I have been unable to swipe away the Spotify controls notification once I'm done listening. It'll just move over to show the notifications options but...

  • Regular
  • Plan Premium Country United States Device LG V60 Operating System Android 11   My Question or Issue Recently, I have been unable to swipe away the Spotify controls notification once I'...
  • pafi1297
  • Newbie
  • 46291 Views
  • 168 replies
  • 39 likes
  • 46291 Views
  • 168 replies
  • 39 likes

Solved!!Superuser Contribution My biggest Playlist won't show the search bar

I'm using my galaxy s10e, and my largest Playlist has removed a bunch of setting options, and won't let me swipe down to show the search or sort options. This is only on this Playlist. It also says Spotify is a contributor to the Playlist although I ...

  • Music Fan
  • I'm using my galaxy s10e, and my largest Playlist has removed a bunch of setting options, and won't let me swipe down to show the search or sort options. This is only on this Playlist. It also says S...
  • Yordan
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not working on my Android TV. The songs skip after a few seconds

Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted cache/re-installed the TV but nothing is working. Co...

  • Newbie
  • Hi all, my Spotify is not working on my Android TV anymore. The songs just skip after a few seconds and there is no sound. I already changed my password and deleted and re-installed the app/deleted c...
  • gypais
  • Casual Listener
  • 1113 Views
  • 5 replies
  • 4 likes
  • 1113 Views
  • 5 replies
  • 4 likes

Superuser Contribution Local file track not playing with recommendations activated

On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -> go back to the "liked tracks" playlist -> activate the smart play...

  • Newbie
  • On a Poco F3 with Android 13 and premium plan. To reproduce the bug: activate the display of local files in the settings -> go to the library -> Local files -> like one of the songs -&g...
  • AlejaR
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • bug
    local files
  • 154 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Session popup

PlanPremiumCountryDenmarkOperating SystemiOS 16.3.1 My Question/IssueIs there anyway to disable the pop-up to join a session and a way to disallow others to join mine? I just got a pop-up to join a coworkers session, we do not follow eachother on Spo...

IMG_8062.jpg
  • Casual Listener
  • ...et out of control in public.
  • userid1
  • Regular
  • 2827 Views
  • 7 replies
  • 2 likes
  • iOS
    session
    Wi-Fi
  • 2827 Views
  • 7 replies
  • 2 likes

Superuser Contribution Why is Spotify jumping back to an earlier song on the playlist?

Using the Android app, connected through Bluetooth to my Toyota, car mode off, playing a playlist in order, when it finished song 66, instead of playing song 67, it went back to the start of song 62, and paused. Using the car's controls, I pressed Ne...

  • Regular
  • Using the Android app, connected through Bluetooth to my Toyota, car mode off, playing a playlist in order, when it finished song 66, instead of playing song 67, it went back to the start of song 62,...
  • Alex
  • Spotify Legend
  • 1856 Views
  • 12 replies
  • 0 likes
  • 1856 Views
  • 12 replies
  • 0 likes