Playlist help.

[Wobbly22]

Hi.

I am in the UK. Last week we had a three day outage from Virgin Wifi

Changes in the house since.

Our router has a new name.

We have installed a new Chromecast.

Since then all other devices are back up and running with no problem. And Google home responds to voice commands for everything else

Our only issue is Spotify.

Spotify(or Google home) will no longer play our playlists via a voice command.

We have one routine that plays music when we switch some lights.

This music was one of our playlists. Now it is playing something else 

But it will play other music and connect to radio (BBC etc) when asked by voice

My wife and I have a duo account.

Both run Android on our phones 

One plus Nord and a Pixel 8a

So far we have

Unlinked our accounts. (various times)

Cleared the cache of both Spotify and Google home on both phones

Uninstalled Spotify.

Reset one of the speakers.

Made new playlists to try 

Changed playlist names

If we can't get this back it will probably be the chore of moving it over to another service.

Any ideas please?

[Novy]

Hey there @Wobbly22,

Thanks for reaching out here in the Community. 

We understand you have a Routine, but do voice commands work if you ask Google Home to play the playlist directly without the Routine? Can you play songs or albums?

Keep us posted!

[Wobbly22]

Hi. Voice commands will not work when asking Google home to play one of my playlists. But will play other music.

Daren

Sent from Outlook for Android<>

[AlejaR]

Hey there @Wobbly22,

Thanks for your reply and for the info search.

Since you mentioned there was an outage on your internet, we suggest you make sure your router is running its latest software and is plugged in. If you're not sure how to do this, you can contact your internet provider to get more info on the matter. You can also try:

• Restarting your router to see how it goes.
• Make sure your Google device(s) is running its latest firmware. 

If you don't notice any changes, we'd like to gather some additional info. Please send us:

• The make/model of your Chromecast.
• Does this happen when connecting the Chromecast to a different network? If possible, you can create a hotspot on your phone and connect both devices to it.
• We understand this is happening while trying to play content on your Chromecast. Do you have more than one Google device? Does this happen on all your Google devices/speakers? It'd be awesome if you could clarify the specific devices on which this is happening.

Keep us in the loop!

[Wobbly22]

Good afternoon.

Just to clarify. This is happening across all devices.

I have
3 Chromecast.
3 Nest audio.
2 Google home mini.

When I or my wife ask any of the devices to play any of our Spotify playlists. It plays something completely different.

It is like the playlists are not linked to our accounts

All devices have been reset. The Virgin engineer upgraded all the firmware when he installed the new router.

Kind regards.

Daren


Sent from Outlook for Android<>

[OscarDC]

Hey @Wobbly22,

Thank you for keeping in contact and for the info shared.

Just to be on the same page and taking into account that this appears to happen after an internet outage, would you mind confirming if you have tried to unlink and re-link your Spotify and google accounts? If not, we'd recommend following the steps mentioned in this article to see if it makes any difference. It's also worth setting Spotify as default with the steps mentioned there as well.

Hope this helps, we'll be on the lookout. 

[Wobbly22]

Hi. 

 I have uninstalled three times.

Unlinked too many times to count 

A cold reset.

All of the above still and still no use

You tube music beckons fast.

[AlejaR]

Hey there @Wobbly22 

Thanks for your reply and for the info shared.

We really appreciate the time you took to let us know about this behavior. Since you can replicate this behavior on various Google devices, we suggest you reach out to Google Customer Support to see if they can offer further insights or alternatives regarding this issue.

On another note, we'd suggest you make sure in the future both the app and your Google device are up-to-date. In the meantime, we recommend you use Spotify Connect to play content on your Google devices. We understand this is not ideal, but rest assured we will keep an eye on this thread.

We'll be here if anything else comes up.

Cheers!