Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 802 Views
  • 0 replies
  • 4 likes

Superuser Contribution Weird pop-up during podcasts

 I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the customer support couldn't figure it out for me either. I ...

Screenshot_20240421_040707_Spotify.jpg
  • Newbie
  •   I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the cust...
  • Novy
  • Moderator
  • 640 Views
  • 8 replies
  • 0 likes
  • 640 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcast episode displays the wrong time and will not play the full episode

An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, despite it being in the middle of the episode. I am on...

  • Newbie
  • An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, des...
  • Eni
  • Moderator
  • 861 Views
  • 3 replies
  • 0 likes
  • 861 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify randomly stops while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • trumpeterdave
  • Newbie
  • 10428 Views
  • 7 replies
  • 0 likes
  • 10428 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify breaking??

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A14Operating SystemAndroid My Question or Issue Hi guys, I wasn't too sure where to ask this but every spotify account I make keeps breaking and I'm not sure why. My account acts as if it's offline (it's...

  • Newbie
  •   Plan Free/Premium Country USA Device Samsung Galaxy A14 Operating System Android   My Question or Issue   Hi guys, I wasn't too sure where to ask this but every spotify a...
  • Ivelina
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution My did I lose the ability to control Spotify with blue tooth ear buds?

I can control other apps by touching my earbuds ( Pause/Play).This morning this was no longer and option on Spotify only.

  • Visitor
  • I can control other apps by touching my earbuds ( Pause/Play). This morning this was no longer and option on Spotify only.
  • Elena
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Unusable

PlanPremiumCountryUSADeviceGalaxy S21Operating SystemAndeoid Version 14 One UI Version 6 My Question or IssueSpotify has been lagging for awhile. It would say it was offline when it wasn't, songs just stopping and restarting minutes later, nothing wo...

  • Regular
  • Plan Premium Country USA Device Galaxy S21 Operating System Andeoid Version 14 One UI Version 6   My Question or Issue Spotify has been lagging for awhile. It would say it was offline ...
  • Joan
  • Moderator
  • 1281 Views
  • 7 replies
  • 1 likes
  • 1281 Views
  • 7 replies
  • 1 likes

Solved!! No puedo canjear mi pin de 1 mes

Compré mi tarjeta de regalo 1 mes para Spotify premium, en Alkosto y me enviaron el pin como siempre lo he hecho pero está vez no me deja canjear el pin, me sale un aviso en letrero rojo que dice: Algo salió mal. Inténtalo de nuevo o acude a nuestro ...

  • Visitor
  • Compré mi tarjeta de regalo 1 mes para Spotify premium, en Alkosto y me enviaron el pin como siempre lo he hecho pero está vez no me deja canjear el pin, me sale un aviso en letrero rojo que dice: Al...
  • osornios
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

i can't change my country

i'm open my spotify account on browser, but i can't change my country because there are nothing menu that i can choose

  • Visitor
  • i'm open my spotify account on browser, but i can't change my country because there are nothing menu that i can choose
  • Amay
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2013 Kia Soul shuffle turns off if I use steering wheel buttons.

I have to push the button on my phone screen if I want to skip a song and keep shuffle on. Is there a way to fix this?

  • Visitor
  • I have to push the button on my phone screen if I want to skip a song and keep shuffle on. Is there a way to fix this?
  • MartinT
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution An advertisement has been playing for 13 min and I can't play anything else

The advertisement says "disfruta un control total sobre tus listas de reproducción" and it has been playing for 14 mins now, although it says it is 26s long. I don't know what to do because I can't play any song or playlist. I tried to uninstall and ...

  • Visitor
  • The advertisement says "disfruta un control total sobre tus listas de reproducción" and it has been playing for 14 mins now, although it says it is 26s long. I don't know what to do because I can't p...
  • MartinT
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I force stop downloading endless downloads on Spotify

Plan PremiumCountry EstDevice Google pixel 6Operating System Android My Question or IssueSpotify keeps downloading 100s of tracks. Whenever it connects to wifi, it just updates endlessly. When I make a hotspot on a separate device, Spotify somehow ma...

  • Casual Listener
  • Plan Premium Country Est Device Google pixel 6 Operating System Android   My Question or Issue Spotify keeps downloading 100s of tracks. Whenever it connects to wifi, i...
  • ziggy3
  • Casual Listener
  • 5888 Views
  • 5 replies
  • 0 likes
  • 5888 Views
  • 5 replies
  • 0 likes

Superuser Contribution Latest Update ( Samsung Galaxy s23 ultra )

PlanFree/PremiumCountry Device(e 8, Samsung GaOperating System(iOS 10, Android Oreo, Windows 10,etc.) Hey all, I got a notification to update my app this morning , I did it ( over WiFi ) and apparently it was 65 GB? Am I seeing this right? Does that ...

  • Newbie
  • Plan Free/Premium Country   Device (e 8, Samsung Ga Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hey all, I got a notification to update my app this morning , I ...
  • Vasil
  • Moderator
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Spotify APP for Android SUCKS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 503 Views
  • 1 replies
  • 2 likes
  • 503 Views
  • 1 replies
  • 2 likes

Superuser Contribution Turning off shuffle on Android issues

When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song.Also switching between the shuffle, smart shuffle and no shuffle can lag a lot and sometimes just stays on smart shuf...

  • Visitor
  • When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song. Also switching between the shuffle, smart shuffle and no shuff...
  • AlejaR
  • Moderator
  • 613 Views
  • 6 replies
  • 1 likes
  • 613 Views
  • 6 replies
  • 1 likes

Superuser Contribution the mobile application does not work

everything works fine on the desktop, but the app on the phone doesn't work correctly. all the data of my account is saved, but the settings are reset, any single track isn`t available to me, my playlists are displayed on the main screen, but they ha...

  • Newbie
  • everything works fine on the desktop, but the app on the phone doesn't work correctly. all the data of my account is saved, but the settings are reset, any single track isn`t available to me, my play...
  • Vasil
  • Moderator
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs showing up repeatedly and changing after scrolling

I have four of an artist's albums saved and downloaded but I've downloaded them from the artist's liked songs area. When I'm offline and I go to play them it doesn't display all the songs, instead showing some of them up to 4 times. After scrolling d...

  • Casual Listener
  • I have four of an artist's albums saved and downloaded but I've downloaded them from the artist's liked songs area. When I'm offline and I go to play them it doesn't display all the songs, instead sh...
  • Maria
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your episodes: wrong number of downloads

In the following thread claims that the issue is resolved in the newest version.But I am still experiencing it and have checked that I am on the latest version available in the play store.Apparently it only got fixed on the IOS Version.https://commun...

  • Casual Listener
  • In the following thread claims that the issue is resolved in the newest version. But I am still experiencing it and have checked that I am on the latest version available in the play store. Apparen...
  • Maria
  • Moderator
  • 685 Views
  • 4 replies
  • 0 likes
  • 685 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do you phrase a voice command to get spotify to play a playlist.

When using Spotify with Android Auto, no matter how I phrase the request, spotify plays either a song or a band with a similar name instead of the playlist requested.

  • Casual Listener
  • When using Spotify with Android Auto, no matter how I phrase the request, spotify plays either a song or a band with a similar name instead of the playlist requested.
  • Skooj
  • Casual Listener
  • 5975 Views
  • 4 replies
  • 1 likes
  • 5975 Views
  • 4 replies
  • 1 likes

Superuser Contribution Speicherort wechselt von alleine

Hallöchen,zu aller erst ein paar Technische Infos,Spotify App auf dem Samsung Galaxy S9+ mit Android 9Folgendes Problem:Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage zu SD Card.Nach einem Update der App, nach einen Telefonne...

  • Newbie
  • Hallöchen, zu aller erst ein paar Technische Infos, Spotify App auf dem Samsung Galaxy S9+ mit Android 9 Folgendes Problem: Ich wechsel meinen Speicherort für Offline Dateien von Internal Storage...
  • andreanderswo
  • Casual Listener
  • 9401 Views
  • 29 replies
  • 6 likes
  • 9401 Views
  • 29 replies
  • 6 likes

Create a playlist that functions similar to Liked Songs

I like the ability to sort the Liked Songs playlist by Title/Artist/Album/etc.... as well as the ability to filter by genre. Is it possible to build my own play list that will function the same way? These functions do not appear when using my own pla...

  • Music Fan
  • I like the ability to sort the Liked Songs playlist by Title/Artist/Album/etc.... as well as the ability to filter by genre. Is it possible to build my own play list that will function the same ...
  • Amay
  • Spotify Star
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes