Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854362 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854362 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20395 Views
  • 3 replies
  • 0 likes
  • 20395 Views
  • 3 replies
  • 0 likes

[Android Auto] - Unable to navigate Spotify app on non touch screens

I have recently run into a bug in Android Auto app when connecting to non touch screens. e.g. Certain Audi MMI and presumably Mazda as well. I suspect it was a recent regression as I've run into it 3 times in the last two days and I have never seen i...

  • Roadie
  • I have recently run into a bug in Android Auto app when connecting to non touch screens. e.g. Certain Audi MMI and presumably Mazda as well. I suspect it was a recent regression as I've run into it 3...
  • 106 Views
  • 0 replies
  • 0 likes
  • Android
  • 106 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't pause songs + notification won't pop up

PlanPremiumCountryUSADeviceMotorola One 5g AceOperating SystemAndroid 10 My Question or IssueOver the past week, my Spotify app hasn't worked properly. When I start a song, the bar at the bottom that allows me to skip, pause, access lyrics, etc won't...

  • Regular
  • Plan Premium Country USA Device Motorola One 5g Ace Operating System Android 10   My Question or Issue Over the past week, my Spotify app hasn't worked properly. When I start a song, t...
  • AlejaR
  • Moderator
  • 3779 Views
  • 32 replies
  • 9 likes
  • 3779 Views
  • 32 replies
  • 9 likes

Superuser Contribution [Mobile][Other] Include playlist/album title on song playback screen

This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or album that it was playing from. You could click on...

  • Newbie
  • This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or...
  • OscarDC
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play PodCasts

PlanPremiumCountryNorwayDevicenVidia Shield TVOperating SystemAndroid TV My Question or IssueHiPodacast's wont't play on Android TV app, it can see name, info and how long it is, but won't play. Just skips to the next in line. Can't play that either,...

  • Music Fan
  •   Plan Premium Country Norway Device nVidia Shield TV Operating System Android TV   My Question or Issue Hi Podacast's wont't play on Android TV app, it can see name, info and h...
  • Zonatedace
  • Visitor
  • 1743 Views
  • 16 replies
  • 0 likes
  • Android TV (Shield)
  • 1743 Views
  • 16 replies
  • 0 likes

Superuser Contribution Cannot pause or play from lockscreen on Samsung

PlanFree/PremiumCountryUSADeviceSamsung Galaxy S1pOperating SystemAndroid Pie My Question or IssueI cannot pause music on my Spotify app from the lockscreen. I've completed the actions in the previous help articles of clearing the Cache as well as re...

  • Regular
  • Plan Free/Premium Country USA Device Samsung Galaxy S1p Operating System Android Pie   My Question or Issue I cannot pause music on my Spotify app from the lockscreen. I've completed t...
  • Samoz
  • Casual Listener
  • 7515 Views
  • 15 replies
  • 3 likes
  • 7515 Views
  • 15 replies
  • 3 likes

Solved!!Superuser Contribution Spotify Doesn't Download Songs on Samsung Watch 4

PlanPremiumCountryUSDeviceSamsung Watch 4 ClassicOperating SystemWearOS My Question or IssueEvery time I press the "download to watch" button in any Spotify playlist, it loads for a second and then stops loading and returns to "download to watch" aga...

  • Casual Listener
  • Plan Premium Country US Device Samsung Watch 4 Classic Operating System WearOS   My Question or Issue Every time I press the "download to watch" button in any Spotify playlist, it load...
  • yahiabarakah
  • Casual Listener
  • 1403 Views
  • 4 replies
  • 1 likes
  • 1403 Views
  • 4 replies
  • 1 likes

Superuser Contribution Samsung Watch 4 Track skipping problem

I'm having a problem when playing on my phone, when I switch to the next or previous song on the Spotify app on my watch, it always skips two songs in the playlist, not just one like normal. I use a Samsung Watch 4 and a Samsung Galaxy S21 Ultra. I h...

  • Newbie
  • I'm having a problem when playing on my phone, when I switch to the next or previous song on the Spotify app on my watch, it always skips two songs in the playlist, not just one like normal. I use a ...
  • Eni
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Get rid of offline mode!!!!!

I have never understood why it is up to the user to select whether or not you are on or offline. The app should make the determination automatically. For example, I have an album downloaded to my device, I am in offline mode, when I select that album...

  • Casual Listener
  • I have never understood why it is up to the user to select whether or not you are on or offline. The app should make the determination automatically. For example, I have an album downloaded to my dev...
  • lopezjo49
  • Casual Listener
  • 621 Views
  • 4 replies
  • 1 likes
  • Android
    Browse
  • 621 Views
  • 4 replies
  • 1 likes

Superuser Contribution Equalizer randomly stops working requiring device restart

PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid Pie My Question or IssueI enjoy being able to tweak the sound, but the EQ issues are very frustating. When skipping songs via previous/next or choosing new songs, the music is substantially...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 2 XL Operating System Android Pie   My Question or Issue I enjoy being able to tweak the sound, but the EQ issues are very frustating. When skippi...
  • prymor
  • Newbie
  • 1236 Views
  • 4 replies
  • 4 likes
  • eq
    Equalizer
  • 1236 Views
  • 4 replies
  • 4 likes

Solved!!Superuser Contribution Spotify Song Radio only loading 1-3 songs

PlanPremiumCountry DeviceSamsung Galaxy S20 FEOperating SystemAndroid My Question or Issueas you can see in the screenshot spotify song radios for all songs only load 1-3 songs and then the playlist stops. How can I fix it?

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S20 FE Operating System Android   My Question or Issue as you can see in the screenshot spotify song radios for all songs only load 1-...
  • Vasil
  • Moderator
  • 1108 Views
  • 26 replies
  • 3 likes
  • 1108 Views
  • 26 replies
  • 3 likes

Superuser Contribution "what's new" bell button is broken

PlanPremium Family CountryCanada DeviceLG G8X Thinq Operating SystemAndroid 11 My Question or IssueMy "what's new" button returns an error when I press it. I've tried a reinstall.

  • Casual Listener
  • Plan Premium Family  Country Canada  Device LG G8X Thinq  Operating System Android 11    My Question or Issue My "what's new" button returns an error when I press i...
  • Vasil
  • Moderator
  • 259 Views
  • 5 replies
  • 0 likes
  • 259 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Why is shuffle play ALWAYS default, FORCED?

It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. This is ridiculous because we might be playing the ...

  • Gig Goer
  • It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. ...
  • Pablo_Esquivel
  • Regular
  • 54926 Views
  • 20 replies
  • 22 likes
  • play order
    Shuffle play
  • 54926 Views
  • 20 replies
  • 22 likes

Solved!!Superuser Contribution Podcasts disappeared

PlanPremiumCountryUK DeviceSamsung galaxy s20 plus Operating SystemAndroid My Question or IssueHas anyone's podcasts just completely dissappeard and i cant search for them either??

  • Music Fan
  • Plan Premium Country UK    Device Samsung galaxy s20 plus  Operating System Android    My Question or Issue Has anyone's podcasts just completely dissappeard and...
  • aorue
  • Casual Listener
  • 42578 Views
  • 25 replies
  • 8 likes
  • 42578 Views
  • 25 replies
  • 8 likes

Superuser Contribution Spotify not playing to Samsung soundbar

PlanPremiumCountryUKDeviceOppo and Kindle fireOperating SystemAndroid My Question or IssueSpotify plays to echo spot but has recently (last few days) stopped playing to Samsung soundbar (S61A).I've closed and restarted the apps on both devices and al...

  • Regular
  • P lan Premium Country UK Device Oppo and Kindle fire Operating System Android       My Question or Issue Spotify plays to echo spot but has recently (last few days) stoppe...
  • Lorre03
  • Newbie
  • 4687 Views
  • 7 replies
  • 0 likes
  • 4687 Views
  • 7 replies
  • 0 likes

Ringtone sound issue with Spotify

Plan: PremiumCountry: PolandDevice: Sony Xperia 10 PlusOperating System: Android 10 My Question or IssueWhen I`m listening to Spotify through any Bluetooth connection (headsets (Sony WH-CH510), car infotainment system, or others - doesn't matter) and...

  • Casual Listener
  • Plan: Premium Country: Poland Device: Sony Xperia 10 Plus Operating System: Android 10   My Question or Issue When I`m listening to Spotify through any Bluetooth connec...
  • ringtonewale007
  • Newbie
  • 703 Views
  • 3 replies
  • 0 likes
  • ringtone sound
  • 703 Views
  • 3 replies
  • 0 likes

Superuser Contribution When clicking a Spotify Playlist link, I would like to have the Playlist start playing automatically

I am using the premium version of Spotify on my Google Pixel 6 (Android).Recently I was trying to get a NFC tag to play my Playlist when holding my phone near the tag. Starting Spotify and opening the playlist was no problem, however the Playlist doe...

  • Newbie
  • I am using the premium version of Spotify on my Google Pixel 6 (Android). Recently I was trying to get a NFC tag to play my Playlist when holding my phone near the tag. Starting Spotify and opening ...
  • Dian
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Social] Synch music with neighbors

My neighbor and I have great sound systems and similar tastes in tunes. Is there a way to synch our music. This is also useful for boats tieing up.Thanks

  • Visitor
  • My neighbor and I have great sound systems and similar tastes in tunes. Is there a way to synch our music. This is also useful for boats tieing up. Thanks
  • AlejaR
  • Moderator
  • 132 Views
  • 2 replies
  • 0 likes
  • Android
    Social
  • 132 Views
  • 2 replies
  • 0 likes

Superuser Contribution When launching spotify after a while, it takes 20 seconds to play the first song

PlanPremiumCountryFinlandDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 10, MIUI 12.0.5 My Question or IssueEvery time when I launch Spotify or come back to it after not using the app for a while (for example doing something else on the phone f...

  • Casual Listener
  • Plan Premium Country Finland Device Xiaomi Redmi Note 8 Pro Operating System Android 10, MIUI 12.0.5   My Question or Issue Every time when I launch Spotify or come back to it after no...
  • Alex
  • Moderator
  • 102 Views
  • 2 replies
  • 0 likes
  • 102 Views
  • 2 replies
  • 0 likes

Superuser Contribution Slow Download on android

Whenever I choose to download anything it takes extremely long. It has taken me 5 hours to get halfway on 700 songs. Before anyone comments I have read similar posts.1. I have restarted my phone.2. I have reinstalled the app3. I have a 100mb/s Fibre ...

  • Casual Listener
  • Whenever I choose to download anything it takes extremely long.  It has taken me 5 hours to get halfway on 700 songs.    Before anyone comments I have read similar posts. 1. I have...
  • Alex
  • Moderator
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Offline

PlanPremiumCountrySamsung Galaxy S21 FE 5GOperating SystemAndroid 12 My Question or IssueI have a premium subscription strictly to be able to listen to my podcasts offline. I have it set to offline when I'm at work because Wi-Fi is spotty. I download...

  • Casual Listener
  • Plan Premium Country Samsung Galaxy S21 FE 5G Operating System Android 12   My Question or Issue I have a premium subscription strictly to be able to listen to my podcasts offline. I hav...
  • beckstergates
  • Casual Listener
  • 128 Views
  • 2 replies
  • 0 likes
  • 128 Views
  • 2 replies
  • 0 likes