Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21407 Views
  • 57 replies
  • 22 likes
  • 21407 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867684 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867684 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24190 Views
  • 4 replies
  • 0 likes
  • 24190 Views
  • 4 replies
  • 0 likes

Superuser Contribution Constantly getting recommended music.

It's been 3 days since my playlist actually played, I have it so the playlist loops but I haven't heard a single song for 3 days and keeps giving me suggested music

  • Newbie
  • It's been 3 days since my playlist actually played, I have it so the playlist loops but I haven't heard a single song for 3 days and keeps giving me suggested music
  • MihailY
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist display language is not based on app language

My app is set to Korean language. In search result, all the songs are translated to the correct language, but when I add them to my playlist and navigate to it, in my playlist itself they're still being displayed in English. It makes it very confusin...

  • Casual Listener
  • My app is set to Korean language. In search result, all the songs are translated to the correct language, but when I add them to my playlist and navigate to it, in my playlist itself they're still be...
  • Alex
  • Spotify Legend
  • 178 Views
  • 3 replies
  • 0 likes
  • 178 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dj not working

Dj is not functioning. It rolls through the same tracks and never advances

  • Music Fan
  • Dj is not functioning. It rolls through the same tracks and never advances
  • MihailY
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can no longer see Spotify in my Notification bar

PlanFreeCountryUSDeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or IssueThe spotify app no longer appears in my notification bar. Can't find a way to enable it in the settings.

  • Newbie
  • Plan Free Country US Device Google Pixel XL Operating System Android Pie   My Question or Issue The spotify app no longer appears in my notification bar. Can't find a way to enable it ...
  • AlejaR
  • Moderator
  • 45478 Views
  • 3 replies
  • 3 likes
  • 45478 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Artist pages don't load

All of a sudden Artist pages refuse to load. I click on "View artist". After a couple seconds of loading, it says "Something went wrong - Have another go? Try again". 9/10 artist pages are like this. 1/10 seem to randomly work. Artist pages are still...

  • Regular
  • All of a sudden Artist pages refuse to load. I click on "View artist". After a couple seconds of loading, it says "Something went wrong - Have another go? Try again". 9/10 artist pages are like this....
  • grgbog
  • Casual Listener
  • 6008 Views
  • 13 replies
  • 10 likes
  • 6008 Views
  • 13 replies
  • 10 likes

Superuser Contribution stopped following a show still showing up in 'your shows'

I stopped following "Iowa Everywhere" yet the show still shows up in "Your Shows", episodes, etc.I don't want to see it anymore anywhere period.

  • Casual Listener
  • I stopped following "Iowa Everywhere" yet the show still shows up in "Your Shows", episodes, etc. I don't want to see it anymore anywhere period.
  • Dian
  • Spotify Legend
  • 253 Views
  • 4 replies
  • 0 likes
  • 253 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why does Spotify include brasilian songs in my playlists?

Since a week ago, Spotify started adding several brasilian songs to all the playlists I listen to: pop mix, rock mix, etc. I'm Italian and I listen to english and italian music.How do I fix this?Thank you

  • Visitor
  • Since a week ago, Spotify started adding several brasilian songs to all the playlists I listen to: pop mix, rock mix, etc. I'm Italian and I listen to english and italian music. How do I fix this?...
  • Kiril
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant log into my app whilst using mobile data

I cant log into the app or play anything other than downloaded music using mobile data. All other apps on my android phone work fine on data. I've tried uninstall/reinstall, clear cache & data, updating app and still not working. I can log in fine an...

  • Visitor
  • I cant log into the app or play anything other than downloaded music using mobile data. All other apps on my android phone work fine on data. I've tried uninstall/reinstall, clear cache & data, u...
  • MihailY
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Recently switched from iOS to Android - need to understand the differences

I recently switched from an iPhone to Android device there are some differences.With iOS once a playlist had completely synched there would be a solid green circle with a black down pointing arrow. On the Android version I'm never seeing that no matt...

  • Casual Listener
  • I recently switched from an iPhone to Android device there are some differences. With iOS once a playlist had completely synched there would be a solid green circle with a black down pointing arro...
  • yycken
  • Casual Listener
  • 214 Views
  • 5 replies
  • 0 likes
  • 214 Views
  • 5 replies
  • 0 likes

Superuser Contribution No history in "recently played" on Android Automotive

PlanPremiumCountryGermanyDevicePolestar 2Operating SystemAndroid Automotive AAOS 10 (not Android Auto) My Question or IssueI can see all my history in "recently played" on my smartphone. I can even see all songs I played in the car with the Spotify a...

  • Regular
  • Plan Premium Country Germany Device Polestar 2 Operating System Android Automotive AAOS 10 (not Android Auto)   My Question or Issue I can see all my history in "recently played" on my...
  • Scorgan
  • Regular
  • 853 Views
  • 11 replies
  • 0 likes
  • 853 Views
  • 11 replies
  • 0 likes

Superuser Contribution Desactivar animación de Hz en pantalla de bloqueo android

Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desactivar eso, y desde Spotify tampoco pude

  • Visitor
  • Necesito desactivar esa animación que aparece cuando bloqueo la pantalla mientras reproduzco música, tengo desactivado desde Android la opción de pantalla siempre activa pero no encontré dónde desact...
  • Mlash
  • Visitor
  • 900 Views
  • 11 replies
  • 1 likes
  • 900 Views
  • 11 replies
  • 1 likes

Superuser Contribution playlists featuring the artist disappeared from the artist page

PlanPremium DeviceSamsung Galaxy S20 FE Operating SystemAndroid 12 My Question or IssueIn my Android app, the playlists featuring the artist disappeared from the artist pagebut they do appear on the desktop app. How can I see those playlists on the a...

  • Casual Listener
  • Plan Premium   Device Samsung Galaxy S20 FE   Operating System Android 12   My Question or Issue In my Android app, the playlists featuring the artist disappeared from t...
  • AlejaR
  • Moderator
  • 195 Views
  • 5 replies
  • 0 likes
  • 195 Views
  • 5 replies
  • 0 likes

Solved!! Keeps saying offline randomly on hame tab

Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then goes away after a few seconds.

  • Casual Listener
  • Recently my apps started saying under (Good morning) etc tab "you're offline" even though I'm online and allow me to play songs... I've deleted the app fully reinstalled still saying it randomly then...
  • Vintorious
  • Casual Listener
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Comment mettre une im

Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci

  • Visitor
  • Je n'arrive pas à changer les icones de musique dans mes "Fichiers locaux" lorsque je j'écoute celles-ci
  • Vasil
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Viewing spotify notifications makes system unresponsive

I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug happening when I see spotify notifications. the bug is trig...

  • Visitor
  • I use Oppo Reno 2z. Ive noticed that when I use Spotify, it frequently makes my phone have massive lag spikes, even when the app is running in the background. Ive narrowed it down to the bug ...
  • Vasil
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with Harman Kardon enchant 800 / Spotify connect

PlanPremiumCountrySweden Device(Samsung S 10 plus) Operating System(Android) My Question or IssueHello! I own an Harman kardon enchant 800 which has an Chromecast Audio/Spotify Connect function. It has worked rather flawlessly for the last couple of ...

  • Casual Listener
  •   Plan Premium Country Sweden  Device (Samsung S 10 plus)  Operating System (Android)    My Question or Issue Hello!    I own an Harman kardon enchant ...
  • 11121818335
  • Newbie
  • 4634 Views
  • 19 replies
  • 3 likes
  • 4634 Views
  • 19 replies
  • 3 likes

Superuser Contribution Spotify gets crazy: pauses, changes track every 5 seconds, even plays when the app is closed.

I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song I'm listening to with no reason, or starts to switc...

  • Newbie
  • I'm using Spotify on my Android phone. I've had premium for a while now and never before had any problems, but in the past couple of months Spotify has gotten more and more crazy. It stopst the song ...
  • AlejaR
  • Moderator
  • 2228 Views
  • 7 replies
  • 0 likes
  • 2228 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sleep timer gone

the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore

  • Casual Listener
  • the ability to turn on sleep timer when listening to music on a device like Alexa is gone. it makes so sense that it isn't available anymore
  • Dian
  • Spotify Legend
  • 594 Views
  • 1 replies
  • 1 likes
  • 594 Views
  • 1 replies
  • 1 likes

Superuser Contribution Isn't compatible with Google Pixel 3a XL

The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?

  • Visitor
  • The app isn't compatible with my phone anymore in Play Store and works only with manual installation. But Google Pixel 3a XL has Android 12.1 and was launched in 2019. What's the problem with this?
  • Lyubka
  • Moderator
  • 1182 Views
  • 1 replies
  • 0 likes
  • 1182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing on it's own how to stop it on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes