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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38761 Views
  • 65 replies
  • 25 likes
  • 38761 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution Volume spike when a song is changed (android)

PlanPremiumCountryGreeceDevicePoco F3 My Question or IssueHello, thank you for reading my issue. I am experiencing a problem for almost a year. That said problem occurs randomly, whenever a playlist is played or individual songs in smart shuffle mode...

  • Newbie
  •   Plan Premium Country Greece Device Poco F3   My Question or Issue Hello, thank you for reading my issue. I am experiencing a problem for almost a year. That said problem occurs r...
  • Joan
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login on my Android app but can login from computer

I've tried uninstalling and reinstalling Spotify, clearing data, but nothing works. I can log into my account fine from my computer, but from the app on my Android, I get a message saying "Something went wrong" and then the option to try logging in a...

  • Visitor
  • I've tried uninstalling and reinstalling Spotify, clearing data, but nothing works. I can log into my account fine from my computer, but from the app on my Android, I get a message saying "Something ...
  • MihailY
  • Moderator
  • 231 Views
  • 3 replies
  • 1 likes
  • 231 Views
  • 3 replies
  • 1 likes

App not loading

PlanWas premium but I cancelled it since the app isn't workingCountry Device(Samsung A12, Samsung galaxy tab S8, Hp laptop inspiron 15, its not working on all of this deviceOperating System( Android, Windows 10.) My Question or IssueI have deleted an...

  • Regular
  • Plan Was premium but I cancelled it since the app isn't working Country   Device (Samsung A12, Samsung galaxy tab S8, Hp laptop inspiron 15, its not working on all of this device Operating...
  • Maxim
  • Spotify Star
  • 529 Views
  • 8 replies
  • 0 likes
  • 529 Views
  • 8 replies
  • 0 likes

Superuser Contribution Where is the play in the background setting?

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I found is 'Pause app activity if unused' but this has...

  • Visitor
  • There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I f...
  • Yordan
  • Moderator
  • 4074 Views
  • 1 replies
  • 1 likes
  • 4074 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't see liked on phone

I can't see my liked songs on my phone. I've tried refreshing, force closing, logging out on my phone, logging out of all devices, updating, clearing my cache and nothing is working. I can see my liked on my laptop both on the website as well as the ...

  • Visitor
  • I can't see my liked songs on my phone. I've tried refreshing, force closing, logging out on my phone, logging out of all devices, updating, clearing my cache and nothing is working. I can see my lik...
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Podcasts automatically added to your episodes on download

Question or IssueWhen I wanted to listen to a podcast, I would simply download it. This allowed me to listen to it when it suited me without regards to my location. This was a simple process and took a total of 2 clicks to go from selecting the podca...

  • Casual Listener
  • Question or Issue When I wanted to listen to a podcast, I would simply download it. This allowed me to listen to it when it suited me without regards to my location. This was a simple process and to...
  • willwalker12
  • Newbie
  • 3799 Views
  • 2 replies
  • 15 likes
  • 3799 Views
  • 2 replies
  • 15 likes

Superuser Contribution Android Widget doesn't work

PlanPremiumCountryPolandDeviceRedmi Note 8 ProOperating SystemAndroid 11 My Question or IssueRecently my Android widget stopped working, however I was using it without any problems since few years. Instead of standard navigation there's two buttons t...

  • Newbie
  • Plan Premium Country Poland Device Redmi Note 8 Pro Operating System Android 11   My Question or Issue Recently my Android widget stopped working, however I was using it without any pr...
  • Eni
  • Moderator
  • 929 Views
  • 1 replies
  • 1 likes
  • 929 Views
  • 1 replies
  • 1 likes

Superuser Contribution how can I use a spotify playlist as a ringtone?

I can already use an entire playlist as an alarm using the default samsung alarm app, and without downloading that playlist at that. yet I cannot find an option to use a playlist

  • Casual Listener
  • I can already use an entire playlist as an alarm using the default samsung alarm app, and without downloading that playlist at that. yet I cannot find an option to use a playlist
  • MrsSulli
  • Visitor
  • 28163 Views
  • 3 replies
  • 1 likes
  • 28163 Views
  • 3 replies
  • 1 likes

Superuser Contribution I'm unable to click the karaoke icon/karaoke button disappering

I have issues using the karaoke feature on my mobile device.When I open lyrics the karaoke/mic icon usually isn't visible, but if I close the lyrics it appears for a split second while the lyric "tab" is closing, so I am never able to tap on it. This...

  • Visitor
  • I have issues using the karaoke feature on my mobile device. When I open lyrics the karaoke/mic icon usually isn't visible, but if I close the lyrics it appears for a split second while the lyric "t...
  • warner2
  • Visitor
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't download

PlanPremiumCountryIndiaDeviceVivo Y21Operating SystemAndroid My Question or IssueI can't download songs even though I have a premium plan

  • Visitor
  •   Plan Premium Country India Device Vivo Y21 Operating System Android   My Question or Issue I can't download songs even though I have a premium plan 
  • Elena
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium
  • 217 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to remove a song from the playlist that is currently playing

PlanPremiumCountryUSADeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueThis seems like a trivial thing, and I'm sorry to bother the community about it but I can't figure it out. I looked around in here but all of the posts were ...

  • Roadie
  •   Plan Premium Country USA Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue This seems like a trivial thing, and I'm sorry to bother the communi...
  • philbego
  • Newbie
  • 12401 Views
  • 16 replies
  • 5 likes
  • 12401 Views
  • 16 replies
  • 5 likes

Superuser Contribution I have the problem that spotify skips the last seconds of a song

When my children listening to a radioplay the last 2 to 4 seconds of every chapter are skipped by Spotify. I cleaned the catch, I reinstalled the app problem not solved... Don't know what to do...

  • Casual Listener
  • When my children listening to a radioplay the last 2 to 4 seconds of every chapter are skipped by Spotify. I cleaned the catch, I reinstalled the app problem not solved... Don't know what to do... 😞
  • Eni
  • Moderator
  • 262 Views
  • 4 replies
  • 0 likes
  • 262 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unexpected default playback behavior with new device

Premium PlanUnited StatesPixel 8 ProAndroid 14 After upgrading my phone, I'm having an issue with Spotify played via my car's Bluetooth. Before changing devices, Spotify would automatically play whatever was Now Playing (e.g., if I was listening to m...

  • Newbie
  • Premium Plan United States Pixel 8 Pro Android 14   After upgrading my phone, I'm having an issue with Spotify played via my car's Bluetooth. Before changing devices, Spotify would automati...
  • Joan
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friends Mix playlist won't load on Android app

PlanPremiumCountryAustralia DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOn the desktop app, I can find and play the Friends Mix playlist. However, it is not possible to find it on the Android app. If I play it on my phone from t...

  • Visitor
  • Plan Premium Country Australia   Device Samsung Galaxy 8 Operating System Android   My Question or Issue On the desktop app, I can find and play the Friends Mix playlist. However...
  • CalvinNL
  • Newbie
  • 904 Views
  • 6 replies
  • 6 likes
  • 904 Views
  • 6 replies
  • 6 likes

Superuser Contribution spotify canvas not working when playing music via search

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Z Flip 4Operating SystemAndroid My Question or Issue My canvases are not showing when I am listening to music via recent searches. Canvases work normally outside of searches but I never had that problem...

  • Casual Listener
  • Plan Premium Country Singapore Device Samsung Galaxy Z Flip 4 Operating System Android   My Question or Issue     My canvases are not showing when I am listening to music v...
  • enfpderys
  • Casual Listener
  • 874 Views
  • 6 replies
  • 0 likes
  • 874 Views
  • 6 replies
  • 0 likes

Superuser Contribution Only playing part of playlist when shuffling

When I shuffle my playlist, it will only play some songs but not all of them. I've done some searching and it seems this happens when your playlist is over 200 songs, but mine has only 164. I have tried everything and still can't find a solution. I w...

  • Regular
  • When I shuffle my playlist, it will only play some songs but not all of them. I've done some searching and it seems this happens when your playlist is over 200 songs, but mine has only 164. I have tr...
  • RoscEP
  • Visitor
  • 30258 Views
  • 23 replies
  • 20 likes
  • 30258 Views
  • 23 replies
  • 20 likes

Superuser Contribution Latest update on 4 october, break spotify on my samsung a14 5G

I have random crashSome times i open the app and click on libray a few sec later, the app just crashI cant open my episode, it never load, just spinning, and black screen Samsung showHigh battery usageThis app crash a lot, lets hibernate the app Spot...

  • Regular
  • I have random crash Some times i open the app and click on libray a few sec later, the app just crash I cant open my episode, it never load, just spinning, and black screen   Samsung show H...
  • hup333
  • Regular
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Superuser Contribution Link não abre no app do celular

Qualquer link de playlist que recebo, não abre no app do celular. Abre o Spotify na página inicial, atualiza a página porém não vai para a playlist, já reinstalei o app. Limpei o cache e não deu certo, todas as outras contas da família funcionam, mas...

  • Casual Listener
  • Qualquer link de playlist que recebo, não abre no app do celular. Abre o Spotify na página inicial, atualiza a página porém não vai para a playlist, já reinstalei o app. Limpei o cache e não deu cert...
  • MihailY
  • Moderator
  • 746 Views
  • 3 replies
  • 0 likes
  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Receiving notifications of unfollowed podcasts

PlanPremiumCountryNetherlands DeviceXiaomi Poco X3 ProOperating SystemLatest Android My Question or IssueI've unfollowed some podcasts within the past months, but I still keep receiving push notifications of new episode releases. In particular it's o...

  • Newbie
  • Plan Premium Country Netherlands  Device Xiaomi Poco X3 Pro Operating System Latest Android   My Question or Issue I've unfollowed some podcasts within the past months, but I stil...
  • ukergin
  • Gig Goer
  • 362 Views
  • 2 replies
  • 1 likes
  • 362 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song "plays" silence for over an hour after song is over

PlanPremium familyCountryUSA DevicePixel 7 ProOperating SystemLatest Android My Question or IssueLast night as I often do, I went to sleep with a particular song playing on 1-song repeat mode. This morning, at 10:27 I noticed that the song was still ...

  • Newbie
  • Plan Premium family Country USA  Device Pixel 7 Pro Operating System Latest Android    My Question or Issue Last night as I often do, I went to sleep with a particular song p...
  • MihailY
  • Moderator
  • 689 Views
  • 3 replies
  • 0 likes
  • 689 Views
  • 3 replies
  • 0 likes