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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842966 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842966 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14375 Views
  • 1 replies
  • 0 likes
  • 14375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android watch - turn shuffle off

PlanPremiumCountryAustraliaDeviceGalaxy Watch 4Operating SystemAndroid My Question or IssueHow do I toggle shuffle play mod off on my Samsung Galaxy Watch 4? It appears to be on by default. Thanks

  • Newbie
  • Plan Premium Country Australia Device Galaxy Watch 4 Operating System Android   My Question or Issue How do I toggle shuffle play mod off on my Samsung Galaxy Watch 4? It appears to be...
  • MafeG
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Android
    shuffle
    watch 4
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden 6GB download on Cellular Data by Android Spotify App

I have a Android Samsung Galaxy phone. Download using Cellular setting is off. Yet on 1st December, Spotify downloaded 5.82GB on my cellular data connection without warning, as Foreground data. Since I can only restrict Background data, I could not h...

  • Newbie
  • I have a Android Samsung Galaxy phone. Download using Cellular setting is off. Yet on 1st December, Spotify downloaded 5.82GB on my cellular data connection without warning, as Foreground data. Since...
  • Alex
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • data
  • 189 Views
  • 1 replies
  • 0 likes

Loading sign keeps on showing when I click on anything. Can't play any songs or open any albums.

My Spotify app is not working. Whenever I click on any albums it keeps on loading and after a long time a black screen appears. I am not being able to play any sort of music nor podcasts. Can't even play my own playlists. I tried everything I could l...

  • Newbie
  • My Spotify app is not working. Whenever I click on any albums it keeps on loading and after a long time a black screen appears. I am not being able to play any sort of music nor podcasts. Can't even ...
  • 4drián
  • Newbie
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution An issue with 2021 wrapped

PlanFreeCountryPolandDeviceMotorola Moto G6Operating SystemAndroid 9 My Question or IssueEvery time I try to view my spotify wrapped the app either crashes within a few seconds, the slide is not displaying properly (attached picture) or I get to see ...

  • Casual Listener
  • Plan Free Country Poland Device Motorola Moto G6 Operating System Android 9   My Question or Issue Every time I try to view my spotify wrapped the app either crashes within a few secon...
  • Alex
  • Moderator
  • 9379 Views
  • 27 replies
  • 33 likes
  • 9379 Views
  • 27 replies
  • 33 likes

Superuser Contribution [Chromebook] Literally nothing is working

PlanPremiumCountryUKDeviceacer chromebookOperating SystemChromeOS 98.0.4723.0 (Official Build) dev (64-bit) My Question or IssueMy library is showing as empty, playlists/albums/etc will not load via search or home, I cannot play songs even by playing...

  • Gig Goer
  • Plan Premium Country UK Device acer chromebook Operating System ChromeOS 98.0.4723.0 (Official Build) dev (64-bit)   My Question or Issue My library is showing as empty, playlists/al...
  • CarlosE
  • Moderator
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Home not Autoplaying

PlanPremium CountryUK DeviceGoogle Home Operating SystemAndroid My Question or IssueFor a long time whenever I would listen to a specific album / song via voice command on my Google Home, Spotify would autoplay a radio based on that song / album / ar...

  • Regular
  • Plan Premium   Country UK   Device Google Home   Operating System Android   My Question or Issue For a long time whenever I would listen to a specific album / song vi...
  • steelcowboy
  • Casual Listener
  • 295 Views
  • 4 replies
  • 2 likes
  • 295 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Wrapped appeared initially, but is gone now

PlanPremiumCountryUSADeviceMoto g powerOperating SystemAndroid 10 My Question or IssueWhen Wrapped 2020 initially came out, my phone had issues displaying it, and it either skipped through all the slides or simply crashed the app. I've just recently ...

  • Regular
  • Plan Premium Country USA Device Moto g power Operating System Android 10   My Question or Issue When Wrapped 2020 initially came out, my phone had issues displaying it, and it either s...
  • Kiril
  • Moderator
  • 11971 Views
  • 16 replies
  • 0 likes
  • 11971 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Control Spotify Connect volume from outside the app

When using my iPhone X or my Samsung Galaxy S8 I can control Spotify Connect's volume for my Sonos or Echo Dot when Spotify runs in the Background or the Phone is locked. However on my Pixel 6 this is not working. The only way to control the volume i...

  • Casual Listener
  • When using my iPhone X or my Samsung Galaxy S8 I can control Spotify Connect's volume for my Sonos or Echo Dot when Spotify runs in the Background or the Phone is locked. However on my Pixel 6 this i...
  • Eni
  • Moderator
  • 2212 Views
  • 3 replies
  • 0 likes
  • Android
    Android 12
    Pixel 6
    spotify connect
  • 2212 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app on Android radio doesn’t send subwoofer signal?

Hello! So I’ve downloaded Spotify for my Android 10 powered radio, but when playing the app doesn’t send any signal to the sub out on the radio. It seems to think that the radio is a standard tablet so only sends a standard stereo signal. If I Blueto...

  • Newbie
  • Hello!   So I’ve downloaded Spotify for my Android 10 powered radio, but when playing the app doesn’t send any signal to the sub out on the radio. It seems to think that the radio is a standar...
  • Elena
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong stories work

PlanPremium (Duo)CountryRussiaDeviceHuawei p10Operating SystemAndroid 9

  • Newbie
  •   Plan Premium (Duo) Country Russia Device Huawei p10 Operating System Android 9  
  • Elena
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Android, playing music on my sd card

PlanFreeCountryUSADevice( Samsung Galaxy S8+,)Operating System( Android 9) My Question or IssueGetting Spotify for Android to find my local music on my SD card? I only want to do what I am able to do with Spotify for Windows, I clicked on settings, w...

  • Regular
  • Plan Free Country USA Device ( Samsung Galaxy S8+,) Operating System ( Android 9)   My Question or Issue Getting Spotify for Android to find my local music on my SD card? I only want t...
  • Lostcowboy
  • Regular
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Daily Mix, digital Assistant, and Luis Masters

Hey, Spotify. Marking this as solved does not mean it is: https://community.spotify.com/t5/Android/Daily-mix-issue-when-using-a-digital-assistant/td-p/5238066/page/3 This has been an ongoing issue for months, that makes using digital asistants and da...

  • Newbie
  • Hey, Spotify. Marking this as solved does not mean it is: https://community.spotify.com/t5/Android/Daily-mix-issue-when-using-a-digital-assistant/td-p/5238066/page/3   This has been an on...
  • 112 Views
  • 0 replies
  • 4 likes
  • 112 Views
  • 0 replies
  • 4 likes

Superuser Contribution Make spotify stop when hear a voice note

Spotify used to stop playing when I received a voice message and play it, or set play to another app audio or video, the play again when it finish. But now it does not, just low volume or so, but it doesn't work for me. How I set to do that again? @j...

  • Casual Listener
  •   Spotify used to stop playing when I received a voice message and play it, or set play to another app audio or video, the play again when it finish. But now it does not, just low volume or so,...
  • jeissoncastillo
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to play spotify

PlanFreeCountryCanada Samsung galaxy s10Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 11My Question or IssueI was able to play music fine on Saturday and Sunday and made playlists. I could see all the songs on the albums and play lis...

  • Casual Listener
  • Plan Free Country Canada   Samsung galaxy s10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 11 My Question or Issue I was able to play music fine on Satur...
  • MafeG
  • Spotify Legend
  • 132 Views
  • 4 replies
  • 0 likes
  • 132 Views
  • 4 replies
  • 0 likes

Bug report: Unable to dismiss currently listening to in notifications

As per title, I am unable to dismiss "Currently listening to [song name]" on my device. If I pull down the notification panel, the same song is permanently listed. If I force close your app, the song is still listed. I am on a Oneplus 6T and there's ...

  • Casual Listener
  • As per title, I am unable to dismiss "Currently listening to [song name]" on my device. If I pull down the notification panel, the same song is permanently listed. If I force close your app, the song...
  • montylfp
  • Casual Listener
  • 198 Views
  • 1 replies
  • 0 likes
  • Music Discussion
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New lyrics feature should highlight only the current lyric row being played

The new lyrics feature is great. However it's a bit confusing the way the spotify UX chose to highlight the lyrics (Android app not sure about IOS). All the previous played lyrics and the current one (line of text) are the same color. This is very co...

  • Casual Listener
  • The new lyrics feature is great. However it's a bit confusing the way the spotify UX chose to highlight the lyrics (Android app not sure about IOS). All the previous played lyrics and the current one...
  • Alex
  • Moderator
  • 452 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV control chromecast

I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.

  • Regular
  • I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.
  • BurningWheels
  • Regular
  • 516 Views
  • 6 replies
  • 1 likes
  • Android TV
    chromecast
    control
    google cast
    spotify connect
  • 516 Views
  • 6 replies
  • 1 likes

Superuser Contribution [Android][Other] Miniplayer Not available

(To clarify this is on my chromebook) I reinstalled the app after it was skipping my songs and that got fixed but there's currently no miniplayer. I was wondering if this is a problem or if it's intentional.

  • Newbie
  • (To clarify this is on my chromebook) I reinstalled the app after it was skipping my songs and that got fixed but there's currently no miniplayer. I was wondering if this is a problem or if it's inte...
  • MafeG
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcasts

I often listen to podcasts around the house, and I connect bluetooth earbuds as too not disturb others. Video podcasts will only play audio when connected via bluetooth. Please allow the video to play when connected via bluetooth, as every other comp...

  • Visitor
  • I often listen to podcasts around the house, and I connect bluetooth earbuds as too not disturb others.  Video podcasts will only play audio when connected via bluetooth. Please allow the video ...
  • Eni
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Morning Alarm Won't Shuffle

PlanPremiumCountry DeviceSamsung Galaxy FE 5GOperating SystemAndriod 10 My Question or IssueI've grown tired of waking up to the same song over and over every morning.I've tried searching for solutions posted by other users with no luck.Turning on sh...

  • Casual Listener
  •   Plan Premium Country   Device Samsung Galaxy FE 5G Operating System Andriod 10   My Question or Issue I've grown tired of waking up to the same song over and over every mo...
  • ipetrushevskiy
  • Newbie
  • 3611 Views
  • 4 replies
  • 5 likes
  • 3611 Views
  • 4 replies
  • 5 likes