Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35990 Views
  • 64 replies
  • 25 likes
  • 35990 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is Shuffling a library no longer generating new shuffled queues each time?

Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of songs I heard last night and earlier this morning. The...

  • Casual Listener
  • Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of son...
  • Vasil
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't let me change the audio quality

PlanPremiumCountryPortugalDeviceSamsung A53Operating SystemAndroid My Question or Issue I have had this issue for a while now, at first I thought it would solve itself, maybe it was a bug, or maybe I needed to update the app or something, but none of...

  • Casual Listener
  • Plan Premium Country Portugal Device Samsung A53 Operating System Android   My Question or Issue   I have had this issue for a while now, at first I thought it would solve itself...
  • Prague
  • Spotify Star
  • 7354 Views
  • 3 replies
  • 2 likes
  • 7354 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Not able to Select VERY HIGH QUALITY" in subscrption plan

Hi There, PlanPremium MiniCountryIndiaDeviceMotorola G5 PlusOperating System Android Oreo My IssueI've Premium Mini Subscription but not able to use "VERY HIGH QUALITY" in Audio Quality1) I uninstalled and installed again.2) Am using only one account...

  • Visitor
  • Hi There,   Plan Premium Mini Country India Device Motorola G5 Plus Operating System  Android Oreo   My Issue I've Premium Mini Subscription but not able to use "VERY ...
  • shesabetch
  • Newbie
  • 7679 Views
  • 3 replies
  • 2 likes
  • 7679 Views
  • 3 replies
  • 2 likes

Superuser Contribution Selecting "Play" on Slipknot's artists' page adds in other artists.

This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls and Sinsaenum and a few others. I do not want to li...

  • Casual Listener
  • This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls ...
  • wpc2-_dl4qddj
  • Newbie
  • 842 Views
  • 11 replies
  • 0 likes
  • 842 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify for Android Auto - Not Playing Liked Songs on Artist Page

PlanPremiumCountryUnited KingdomDeviceSamsung S21Operating SystemAndroid Version 13 My Question or IssueI have been having an issue with Spotify when using the app via Android Auto in my car. Previously, if i went onto an Artist Page and clicked "Lik...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung S21 Operating System Android Version 13   My Question or Issue I have been having an issue with Spotify when using the app via Androi...
  • MihailY
  • Moderator
  • 758 Views
  • 15 replies
  • 2 likes
  • 758 Views
  • 15 replies
  • 2 likes

Shuffle play without interjecting songs

This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a different music service?

  • Visitor
  • This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a diffe...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify cutting out when opening full screen game

PlanPremiumCountryUKDeviceSamsung Galaxy s9Operating SystemAndroid 10 My Question or IssueWhenever I try to play spotify in the background while playing a game (Adventure Communist, Gardenscapes etc) it works for ~30 seconds then cuts out. The song s...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy s9 Operating System Android 10   My Question or Issue Whenever I try to play spotify in the background while playing a game (Adventure Com...
  • kindgrad
  • Newbie
  • 2087 Views
  • 2 replies
  • 0 likes
  • 2087 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost of referral link for two months

Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.

  • Newbie
  • Recently just got a notification for a 2 month referral link and then lost it. Checked my email and everything and it isnt present.
  • sugarplum_yum
  • Visitor
  • 9244 Views
  • 15 replies
  • 4 likes
  • 9244 Views
  • 15 replies
  • 4 likes

Superuser Contribution Couldn't load the lyrics for this song

PlanFreeCountryIndiaDevice(OnePlus 5T)Operating System(Android 10) My Question or Issue I am running  the latest spotify version on my phone. No matter what song I choose that has lyrics label next to it, I always get this message. I've tried uninsta...

Screenshot_20210117-163446.jpg
  • Roadie
  •   Plan Free Country India Device (OnePlus 5T) Operating System (Android 10)   My Question or Issue   I am running  the latest spotify version on my phone. No matter what so...
  • Lyubka
  • Moderator
  • 45909 Views
  • 14 replies
  • 23 likes
  • 45909 Views
  • 14 replies
  • 23 likes

Spotify cuts on and out when using waze

PlanFree/PremiumCountryAUSTRALIA Device(Galazy a53Operating SystemAndroid My Question or IssueAs I'm driving with spotify on it keeps cutting in and out with waze navigation. Tried turning all settings off via both apa and nothing changes. Is there a...

  • Casual Listener
  • Plan Free/Premium Country AUSTRALIA  Device (Galazy a53 Operating System Android   My Question or Issue As I'm driving with spotify on it keeps cutting in and out with waze naviga...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Superuser Contribution Synchronise between Android and AAOS

Plan PremiumCountry NetherlandsDevice Google Pixel 7 & Volvo C40Operating System Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0) My Question or Issue (According the relevant App Stores the apps are up-to-date)On the phone app home screen I ha...

  • Casual Listener
  • Plan  Premium Country  Netherlands Device  Google Pixel 7 & Volvo C40 Operating System  Android 13 (app = 8.8.66.563) & AAOS 11 (app = 4.3.6.0)   My Question...
  • Alex
  • Spotify Legend
  • 354 Views
  • 6 replies
  • 0 likes
  • 354 Views
  • 6 replies
  • 0 likes

Superuser Contribution Search menu Feature

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid My Question or Issueis the new search bar seen in the attached image a new experimental feature? I’m not a very big fan of it so far and every other person i have asked has not seen this ye...

  • Newbie
  •   Plan Premium Country UK Device Samsung S10 Operating System Android  My Question or Issue is the new search bar seen in the attached image a new experimental feature? I’m not a ...
  • Alex
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Content Questions
  • 303 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to login on Android phone

Hello, PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid My Question or IssueI am unable to login on the Spotify App on my Android phone. Whenever I try to login I get an error message telling me"A problem occurred.Would you like to tr...

  • Casual Listener
  • Hello,   Plan Premium Country Germany Device Huawei P30 Operating System Android   My Question or Issue I am unable to login on the Spotify App on my Android phone. Whenever I t...
  • florabat
  • Casual Listener
  • 365 Views
  • 4 replies
  • 0 likes
  • 365 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android fails to play over bluetooth until other app plays

My Question or IssueI open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for example), play something. I return to Spotify and press ...

  • Newbie
  • My Question or Issue I open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for exa...
  • Susan_GP
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing randomly in the middle of a song from my library

PlanPremiumCountryCanada DeviceSamsung Galaxy S22 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI pay for premium but dont use it due to music randomly stopping mid song

  • Visitor
  • Plan Premium Country Canada   Device Samsung Galaxy S22 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I pay for premium but dont use ...
  • Vasil
  • Moderator
  • 134 Views
  • 1 replies
  • 1 likes
  • 134 Views
  • 1 replies
  • 1 likes