Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6264 Views

0 replies

7 likes

  • 6264 Views
  • 0 replies
  • 7 likes

Superuser Contribution Why is Spotify playing on and storing info on the wrong device?

When I ask Spotify to play on my Google Home, it plays on my husband's phone and stores the song and info in his account. When he does the same, it stores on my account, however, it will play on the Google speaker, but shows controls on my phone.

Visitor

When I ask Spotify to play on my Google Home, it plays on my husband's phone and stores the song and info in his account. When he does the same, it stores on my account, however, it will play on the ...

Eni

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat option disabled

I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved

Visitor

I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved 

Yordan

Moderator

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opening the app to continue a paused podcast, it keeps changing to a previous album

My Question or Issue When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't save

Newbie

My Question or Issue   When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't s...

Elena

Moderator

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution After each android update is released, Spotify logs out and won't log in again without reinstalling

PlanPremiumCountryUSDeviceSony XZ Premium, HTC U11Operating SystemAndroid 9 (Pie) My Question or IssueEvery single time an update for Spotify is pushed to Google Play, the next time I open Spotify it will have logged itself out and generates an error...

Casual Listener

Plan Premium Country US Device Sony XZ Premium, HTC U11 Operating System Android 9 (Pie)   My Question or Issue Every single time an update for Spotify is pushed to Google Play, the ne...

Joan

Moderator

618 Views

1 replies

1 likes

  • 618 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reversed playlist order on tv and google nest

When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that playlist first.I already sorted the playlist to ne...

Casual Listener

When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that...

Joan

Moderator

1611 Views

1 replies

0 likes

  • 1611 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloaded music is automatically getting played in spotify.

When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play music even when its downloaded . Its frustrating.

Casual Listener

When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play musi...

Joan

Moderator

1238 Views

1 replies

0 likes

  • 1238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatically logged onto an account not belonging to me.

PlanPremiumCountrySwedenDeviceSamsung Galaxy Z Flip 5Operating SystemAndroid Tiramisu (version 13). My Question or IssueDownloaded and opened Spotify on my newly acquired phone. To my surprise I didn't need to log in, but was already logged in on an ...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy Z Flip 5 Operating System Android Tiramisu (version 13).   My Question or Issue Downloaded and opened Spotify on my newly acquired ph...

Elena

Moderator

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download songs

How to download songs for offline listening

Visitor

How to download songs for offline listening

Sohaibahmadu

Music Fan

414 Views

2 replies

0 likes

  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution Despite auto-play/repeat being enabled, music stops after one song

Playlist is downloaded, and am connected to wi-fi. I will select a song to play, and auto-play/repeat will be enabled (highlighted green) and shuffle is turned off. Whatever song I click on will play, but it will not continue to the next song.

Visitor

Playlist is downloaded, and am connected to wi-fi. I will select a song to play, and auto-play/repeat will be enabled (highlighted green) and shuffle is turned off. Whatever song I click on will play...

Ketrikbeck

Newbie

2222 Views

2 replies

1 likes

  • 2222 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't start my playlist from the first song

I try and start the playlist from the first song and it playing the playlist from where I stopped listening yesterday

Casual Listener

I try and start the playlist from the first song and it playing the playlist from where I stopped listening yesterday

Vasil

Moderator

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing when I'm not on the app

PlanPremiumCountryUSADeviceTCL (unsure the exact type)Operating SystemAndroidMy Question or IssueWhen I leave Spotify or turn off my phone after about 30 seconds the music stops and will only continue playing when I get back onto the app, pausing it ...

Visitor

Plan Premium Country USA Device TCL (unsure the exact type) Operating System Android My Question or Issue When I leave Spotify or turn off my phone after about 30 seconds the music stops and...

christy5150

Newbie

2410 Views

8 replies

0 likes

  • 2410 Views
  • 8 replies
  • 0 likes

reinstalling spotify

PlanPremiumCountryIndia Device(Samsung Galaxy A31)Operating System(Android) My Question or IssueWould reinstalling spotify delete my liked songs?

Newbie

Plan Premium Country India   Device (Samsung Galaxy A31) Operating System (Android)   My Question or Issue Would reinstalling spotify delete my liked songs?  

Anyk17

Spotify Star

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot select "Your phone" as playback device on Samsung watch 5 pro

PlanPremiumCountryGermanyDeviceSamsung Galaxy S23 UltraOperating SystemPhone: Android 14Watch: Wear OS 4 My Question or IssueHi. I have Spotify installed on both my watch and my phone. When I try to initiate the playback on my phone using my watch, I...

Regular

Plan Premium Country Germany Device Samsung Galaxy S23 Ultra Operating System Phone: Android 14 Watch: Wear OS 4   My Question or Issue Hi. I have Spotify installed on both my watch a...

alarm9k

Regular

1055 Views

8 replies

0 likes

  • 1055 Views
  • 8 replies
  • 0 likes

Superuser Contribution spotify simply goes blank in my tablet after hours of not using it..but it is okay on my smartphone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuethe spotify app simply does not appear on my tablet..i use samsung and honor both have same i...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue the spo...

OscarDC

Moderator

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Deleted Social Media Because Mindless Swiping Makes Me Depressed. Don't Make Me Delete Spotify Too.

PlanPremiumCountryUsaDeviceSamsung Galaxy Flip 3Operating SystemAndroid My Question or IssueThere's a reason I don't have a TikTok or a Twitter or anything like that. Mindlessly swiping in a social media app is a icky gross bad feeling to me. I'm not...

Music Fan

Plan Premium Country Usa Device Samsung Galaxy Flip 3 Operating System Android   My Question or Issue There's a reason I don't have a TikTok or a Twitter or anything like that. Mindle...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Where Did The Heart Button Go And Why?

PlanPremiumCountryUsaDevice(Galaxy flip 3)Operating System(Android.) My Question or IssueWhy is the heart button suddenly gone? Why would you guys get rid of the heart button? That doesn't make any sense. You guys keep changing this app so much. I pa...

Music Fan

Plan Premium Country Usa Device (Galaxy flip 3) Operating System (Android.)   My Question or Issue Why is the heart button suddenly gone?  Why would you guys get rid of the heart ...

bosi

Roadie

2003 Views

3 replies

9 likes

  • 2003 Views
  • 3 replies
  • 9 likes

Superuser Contribution Album covers not loading while scrolling

So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screenI attached two pictures that show what i am talking aboutThe pictures with album covers missing are the ones where i have my finger o...

Casual Listener

So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screen I attached two pictures that show what i am talking about The pictures with alb...

Vasil

Moderator

565 Views

3 replies

0 likes

  • 565 Views
  • 3 replies
  • 0 likes