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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Superuser Contribution Music plays by itself after bluetooth disconnected

I'm having an issue with spotify playing music by itself. This happens mostly when I disconnect a bluetooth device. The app shows no music playing and the only way I can stop the music is by going into 'App Setting' on my phone and 'Force Stop' the a...

  • Casual Listener
  • I'm having an issue with spotify playing music by itself. This happens mostly when I disconnect a bluetooth device. The app shows no music playing and the only way I can stop the music is by going in...
  • MartinT
  • Moderator
  • 19919 Views
  • 43 replies
  • 3 likes
  • 19919 Views
  • 43 replies
  • 3 likes

Superuser Contribution Buy audiobook link in email only takes me to the app so can't confirm why

The email link to buy the audiobook takes me to the app not webpage so I just go round in circles. I log in to the web version but there is no option to search content. I have logged in and out several times and reinstalled the app. I still cannot co...

  • Visitor
  • The email link to buy the audiobook takes me to the app not webpage so I just go round in circles. I log in to the web version but there is no option to search content. I have logged in and out sever...
  • Ivelina
  • Moderator
  • 486 Views
  • 3 replies
  • 1 likes
  • 486 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android]Podcast sort keeps resetting

PlanPremiumCountryUSADeviceLG V30Operating SystemAndroid 9 My Question or IssueWhenever I change the sort order for podcast episodes, it reverts to the default sort order after a few seconds. I prefer to sort from oldest to newest for podcasts that I...

  • Casual Listener
  •   Plan Premium Country USA Device LG V30 Operating System Android 9   My Question or Issue Whenever I change the sort order for podcast episodes, it reverts to the default sort o...
  • endrits079
  • Regular
  • 3551 Views
  • 21 replies
  • 3 likes
  • 3551 Views
  • 21 replies
  • 3 likes

Superuser Contribution Spotify on android auto podcast not show all tracks

Best I had Android auto on a S24 Ultra, i use spotify premium and i had list form a pocast with 164 tracks, but Spotify is showing only the first 29 numbers, afther that the list ands. On my phone there are 164 tracks, is there a way to fix this?

  • Newbie
  • Best    I had Android auto on a S24 Ultra, i use spotify premium and i had  list form a pocast with 164 tracks, but Spotify is showing only the first 29 numbers, afther that the list...
  • Susan_GP
  • Moderator
  • 1223 Views
  • 1 replies
  • 0 likes
  • 1223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops when i use others apps

Im in a Xiaomi redmi note 10Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time nevers happenI reinstalled the appClear cacheRestart...

  • Casual Listener
  • Im in a Xiaomi redmi note 10 Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time...
  • Pi_31415
  • Casual Listener
  • 1551 Views
  • 9 replies
  • 2 likes
  • 1551 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Crashes on Google Nest Hub 2nd Gen

PlanPremium (Family)CountryUKDeviceGoogle Nest Hub 2nd Gen My Question or IssueMy Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (plays the opening sound and "Spotify" flashes on the screen) but then I just...

  • Casual Listener
  • Plan Premium (Family) Country UK Device Google Nest Hub 2nd Gen   My Question or Issue My Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (play...
  • user-removed
  • Not applicable
  • 4274 Views
  • 7 replies
  • 1 likes
  • 4274 Views
  • 7 replies
  • 1 likes

Superuser Contribution Weird pop-up during podcasts

 I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the customer support couldn't figure it out for me either. I ...

Screenshot_20240421_040707_Spotify.jpg
  • Newbie
  •   I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the cust...
  • Novy
  • Moderator
  • 640 Views
  • 8 replies
  • 0 likes
  • 640 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcast episode displays the wrong time and will not play the full episode

An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, despite it being in the middle of the episode. I am on...

  • Newbie
  • An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, des...
  • Eni
  • Moderator
  • 867 Views
  • 3 replies
  • 0 likes
  • 867 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify randomly stops while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

  • Visitor
  • Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
  • trumpeterdave
  • Newbie
  • 10510 Views
  • 7 replies
  • 0 likes
  • 10510 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify breaking??

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A14Operating SystemAndroid My Question or Issue Hi guys, I wasn't too sure where to ask this but every spotify account I make keeps breaking and I'm not sure why. My account acts as if it's offline (it's...

  • Newbie
  •   Plan Free/Premium Country USA Device Samsung Galaxy A14 Operating System Android   My Question or Issue   Hi guys, I wasn't too sure where to ask this but every spotify a...
  • Ivelina
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution My did I lose the ability to control Spotify with blue tooth ear buds?

I can control other apps by touching my earbuds ( Pause/Play).This morning this was no longer and option on Spotify only.

  • Visitor
  • I can control other apps by touching my earbuds ( Pause/Play). This morning this was no longer and option on Spotify only.
  • Elena
  • Moderator
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Unusable

PlanPremiumCountryUSADeviceGalaxy S21Operating SystemAndeoid Version 14 One UI Version 6 My Question or IssueSpotify has been lagging for awhile. It would say it was offline when it wasn't, songs just stopping and restarting minutes later, nothing wo...

  • Regular
  • Plan Premium Country USA Device Galaxy S21 Operating System Andeoid Version 14 One UI Version 6   My Question or Issue Spotify has been lagging for awhile. It would say it was offline ...
  • Joan
  • Moderator
  • 1304 Views
  • 7 replies
  • 1 likes
  • 1304 Views
  • 7 replies
  • 1 likes

Solved!! No puedo canjear mi pin de 1 mes

Compré mi tarjeta de regalo 1 mes para Spotify premium, en Alkosto y me enviaron el pin como siempre lo he hecho pero está vez no me deja canjear el pin, me sale un aviso en letrero rojo que dice: Algo salió mal. Inténtalo de nuevo o acude a nuestro ...

  • Visitor
  • Compré mi tarjeta de regalo 1 mes para Spotify premium, en Alkosto y me enviaron el pin como siempre lo he hecho pero está vez no me deja canjear el pin, me sale un aviso en letrero rojo que dice: Al...
  • osornios
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

i can't change my country

i'm open my spotify account on browser, but i can't change my country because there are nothing menu that i can choose

  • Visitor
  • i'm open my spotify account on browser, but i can't change my country because there are nothing menu that i can choose
  • Amay
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2013 Kia Soul shuffle turns off if I use steering wheel buttons.

I have to push the button on my phone screen if I want to skip a song and keep shuffle on. Is there a way to fix this?

  • Visitor
  • I have to push the button on my phone screen if I want to skip a song and keep shuffle on. Is there a way to fix this?
  • MartinT
  • Moderator
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution An advertisement has been playing for 13 min and I can't play anything else

The advertisement says "disfruta un control total sobre tus listas de reproducción" and it has been playing for 14 mins now, although it says it is 26s long. I don't know what to do because I can't play any song or playlist. I tried to uninstall and ...

  • Visitor
  • The advertisement says "disfruta un control total sobre tus listas de reproducción" and it has been playing for 14 mins now, although it says it is 26s long. I don't know what to do because I can't p...
  • MartinT
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I force stop downloading endless downloads on Spotify

Plan PremiumCountry EstDevice Google pixel 6Operating System Android My Question or IssueSpotify keeps downloading 100s of tracks. Whenever it connects to wifi, it just updates endlessly. When I make a hotspot on a separate device, Spotify somehow ma...

  • Casual Listener
  • Plan Premium Country Est Device Google pixel 6 Operating System Android   My Question or Issue Spotify keeps downloading 100s of tracks. Whenever it connects to wifi, i...
  • ziggy3
  • Casual Listener
  • 6010 Views
  • 5 replies
  • 0 likes
  • 6010 Views
  • 5 replies
  • 0 likes

Superuser Contribution Latest Update ( Samsung Galaxy s23 ultra )

PlanFree/PremiumCountry Device(e 8, Samsung GaOperating System(iOS 10, Android Oreo, Windows 10,etc.) Hey all, I got a notification to update my app this morning , I did it ( over WiFi ) and apparently it was 65 GB? Am I seeing this right? Does that ...

  • Newbie
  • Plan Free/Premium Country   Device (e 8, Samsung Ga Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hey all, I got a notification to update my app this morning , I ...
  • Vasil
  • Moderator
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Spotify APP for Android SUCKS

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 504 Views
  • 1 replies
  • 2 likes
  • 504 Views
  • 1 replies
  • 2 likes

Superuser Contribution Turning off shuffle on Android issues

When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song.Also switching between the shuffle, smart shuffle and no shuffle can lag a lot and sometimes just stays on smart shuf...

  • Visitor
  • When turning off shuffle and the current song finishes the next song doesn't play, previous it used to play the next unshuffled song. Also switching between the shuffle, smart shuffle and no shuff...
  • AlejaR
  • Moderator
  • 616 Views
  • 6 replies
  • 1 likes
  • 616 Views
  • 6 replies
  • 1 likes