Spotify stops playing

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Spotify stops playing

cfee77
Casual Listener

Spotify stops playing when lock screen turns on after about 10 seconds. Resumes playing when phone screen is unlocked. 

Plan

Premium

Country

USA

Device

Samsung Galaxy S8+

Operating System

Android 

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Spotify stops playing

Rock Star 3
Rock Star 3

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?


I'll see what I can suggest next!

 

 

Jack 🙂

JᴀᴄᴋRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

11 Replies
Highlighted
Solution!

Re: Spotify stops playing

Rock Star 3
Rock Star 3

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?


I'll see what I can suggest next!

 

 

Jack 🙂

JᴀᴄᴋRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Spotify stops playing

cfee77
Casual Listener
Thanks Jack! While restarting my phone didn't resolve the issue,
uninstalling and reinstalling the app appears to have fixed things. Thank
you!
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Re: Spotify stops playing

mmerritt39
Casual Listener

I am having the same issue. I have force stopped the app, cleared the cache, unistalled and reinstalled the app and I am still having this issue. I do not have my phone on battery saver and I am using a Note 9. My version of Spotify is 8.5.4.770

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Re: Spotify stops playing

theater89
Newbie

Same here, samsung s8+, same problem when you shut the screen off (with the screen active never had any issue). But it's actually pretty random once it stops right away, other times after 10 seconds, 2 minutes or whatever. It stops and start back again (by itself) after another random period of time. (I've noticed when playback with car stereo, so i thought was about bluethoot but it does it also with cable headphones. It's nothing network related, since it does also in offline mode. Also it's not about the phone (background apps power saving for example) since other music apps doesn't behave like that. It started doing this 2 or 3 weeks ago by itself) By the way, don't know if related but lock screen interface (play/pause and skip buttons) doesn't work either. 

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Re: Spotify stops playing

mmerritt39
Casual Listener
So what you are saying there isn't a fix? Mine does all of that. It never
did that before it just kept playing. It is getting frustrating to stop
what I am doing and have to push play again.
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Re: Spotify stops playing

mmerritt39
Casual Listener

So Spotify doesn't have a help desk to help us through issues like this? I am about to drop my subscription. 

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Re: Spotify stops playing

Rock Star 3
Rock Star 3

Hey @mmerritt39 

 

If you want to get in contact with Spotify I would recommend going here on how to contact them.

 

Best,

Jack

JᴀᴄᴋRock Star 3
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify stops playing

mmerritt39
Casual Listener
Thanks!
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Re: Spotify stops playing

gcoleson
Visitor

same issue, turning on "Always On Display" seems to mostly fix the issue.

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