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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1043 Views
  • 0 replies
  • 4 likes

Create a playlist that functions similar to Liked Songs

I like the ability to sort the Liked Songs playlist by Title/Artist/Album/etc.... as well as the ability to filter by genre. Is it possible to build my own play list that will function the same way? These functions do not appear when using my own pla...

  • Music Fan
  • I like the ability to sort the Liked Songs playlist by Title/Artist/Album/etc.... as well as the ability to filter by genre. Is it possible to build my own play list that will function the same ...
  • Amay
  • Spotify Star
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Add to Your Episodes" does not do anything

PlanFree/Premium DeviceSamsung Galaxy S10+ Operating System Android 12 My Question or IssueOn Android, if you follow the notification for a podcast and try to add it your episodes, the "Add to Your Episodes" does not do anything. It looks really novi...

  • Gig Goer
  • Plan Free/Premium   Device Samsung Galaxy S10+   Operating System  Android 12   My Question or Issue On Android, if you follow the notification for a podcast and try to ...
  • ukergin
  • Gig Goer
  • 2380 Views
  • 9 replies
  • 0 likes
  • 2380 Views
  • 9 replies
  • 0 likes

Superuser Contribution Jam session

Cant join each other's jam session invites tried send through various methods no luch

  • Visitor
  • Cant join each other's jam session invites tried send through various methods no luch
  • Novy
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Performance issues samsung galaxy s20 FE.

The app is REALLY slow whenever i try to search for songs, change songs and so on. Have tried to clear cache and data, deleted alot of playlists and downloaded songs and redownloading the app but nothing works. Please help me

  • Visitor
  • The app is REALLY slow whenever i try to search for songs, change songs and so on. Have tried to clear cache and data, deleted alot of playlists and downloaded songs and redownloading the app but no...
  • Eni
  • Moderator
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou conseguindo ouvir minhas músicas offline mesmo já baixadas

Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui

  • Visitor
  • Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui
  • Adriana26242405
  • Newbie
  • 37706 Views
  • 7 replies
  • 2 likes
  • 37706 Views
  • 7 replies
  • 2 likes

Superuser Contribution Time bar not working properly

PlanPremiumCountry DeviceGalaxy s20 ultra Operating SystemAnsroid 13 My Question or IssueThe time bar does not work properly, the music is playing but has no time or time progress. On my car, the infotainment does not recognise that is play something...

  • Casual Listener
  • Plan Premium Country   Device Galaxy s20 ultra  Operating System Ansroid 13   My Question or Issue The time bar does not work properly, the music is playing but has no time o...
  • OscarDC
  • Moderator
  • 6312 Views
  • 66 replies
  • 4 likes
  • 6312 Views
  • 66 replies
  • 4 likes

Superuser Contribution Music randomly turns off and app closes.

Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the beginning not from where it left off.

  • Newbie
  • Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the b...
  • Ivelina
  • Moderator
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't turn down the bass booster

I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls

  • Visitor
  • I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls
  • Ivelina
  • Moderator
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy Watch 4 Offline Music Not Working

PlanPremiumCountry DeviceGalaxy Watch 4Operating SystemWatch OS My Question or IssueWhen I download offline playlists, it keeps disappearing and I have to redownload them again.EDIT:6/13/22 Update just fixed it for me.

  • Casual Listener
  • Plan Premium Country   Device Galaxy Watch 4 Operating System Watch OS   My Question or Issue When I download offline playlists, it keeps disappearing and I have to redownload the...
  • uriulet
  • Casual Listener
  • 6707 Views
  • 37 replies
  • 8 likes
  • 6707 Views
  • 37 replies
  • 8 likes

Superuser Contribution Spotify stops briefly when I open WhatsApp

PlanPremiumCountryGermanyDeviceRedmi Note 13 Pro+ 5GOperating System Android 13 My Question or Issue Hello, every time I listen to Spotify via Bluetooth headphones and open the WhatsApp app, playback stops for a short time. When I leave WhatsApp, it ...

  • Newbie
  •   Plan Premium Country Germany Device Redmi Note 13 Pro+ 5G Operating System  Android 13   My Question or Issue   Hello, every time I listen to Spotify via Bluetooth h...
  • Novy
  • Moderator
  • 1246 Views
  • 1 replies
  • 1 likes
  • 1246 Views
  • 1 replies
  • 1 likes

Superuser Contribution Офлайн режим

Приложение не подключается к интернету. Все время работает в офлай режиме

  • Visitor
  • Приложение не подключается к интернету. Все время работает в офлай режиме
  • Novy
  • Moderator
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Spotify crashing when connect to car via bluetooth

I'm experiencing my crashes I have a note 10 plus on Samsung UI 2.1 I thought that that was the problem but every time I connect to Bluetooth I'm not able to use the car it kicks off Spotify as soon as Bluetooth is enabled in the car when is the fix ...

  • Casual Listener
  • I'm experiencing my crashes I have a note 10 plus on Samsung UI 2.1 I thought that that was the problem but every time I connect to Bluetooth I'm not able to use the car it kicks off Spotify as soon ...
  • Not applicable
  • 5452 Views
  • 15 replies
  • 0 likes
  • Android
  • 5452 Views
  • 15 replies
  • 0 likes

Superuser Contribution Limit listening time

Hello,I have a daughter who unfortunately listens to a lot of radio plays via her family account in the Spotify app. I would like to help her limit this. There is the possibility to limit the usage time of apps with Familylink or an app like the 'app...

  • Newbie
  • Hello, I have a daughter who unfortunately listens to a lot of radio plays via her family account in the Spotify app. I would like to help her limit this. There is the possibility to limit the usage...
  • Ebic
  • Visitor
  • 5097 Views
  • 3 replies
  • 2 likes
  • 5097 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Songs stop 5 second at the end of a song when using crossfade :(

(Sorry for bad english...)I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 seconds?) And then it goes to the next song, after i click ...

  • Newbie
  • (Sorry for bad english...) I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 second...
  • OscarDC
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution App responsiveness decreases dramatically on wifi

Plan Student Premium Country USA Device Samsung Galaxy FE 5G Operating System Android 13 Spotify Version 8.9.30.433 My Question or Issue I've noticed that Spotify on my android phone has problems with responsiveness when I'm specifically connected to...

  • Casual Listener
  • Plan   Student Premium   Country   USA   Device   Samsung Galaxy FE 5G   Operating System   Android 13   Spotify Version   8.9.30.433 &...
  • Doug-Dimmadome
  • Casual Listener
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Superuser Contribution What do I do if Spotify won't play anything? No matter if downloaded or not

It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wasn't.

  • Visitor
  • It doesn't matter which song I select, it just won't play. I was listening to a song, and everything broke after that song was finished. I exited offline mode to check if that was the issue but it wa...
  • MartinT
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes