Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35450 Views
  • 64 replies
  • 25 likes
  • 35450 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873840 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873840 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25522 Views
  • 3 replies
  • 0 likes
  • 25522 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am military and deploying soon. No internet for months

I am deploying for a few months and cant connect to the internet the whole time I am gone. Is there anything I can do about the 30 day offline auto delete?

  • Visitor
  • I am deploying for a few months and cant connect to the internet the whole time I am gone.  Is there anything I can do about the 30 day offline auto delete?
  • Mflore2g
  • Visitor
  • 975 Views
  • 2 replies
  • 0 likes
  • 975 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot login into account after cleaing storage

PlanFreeCountryIndiaDeviceMoto e32Operating SystemAndroid 12 My Question or IssueActually by mistake i clicked on the clear cache option and the clear storage option and from that day i cannot login to the spotify client but other devices work fine w...

  • Casual Listener
  •   Plan Free Country India Device Moto e32 Operating System Android 12   My Question or Issue Actually by mistake i clicked on the clear cache option and the clear storage option ...
  • Lyubka
  • Moderator
  • 295 Views
  • 5 replies
  • 0 likes
  • 295 Views
  • 5 replies
  • 0 likes

Superuser Contribution Features disappeared after switch from Premium to Premium Duo

PlanPremium Duo (switched from Premium)Country - US DeviceSamsung Galaxy 22 Ultra My Question or IssueA few months ago I switched from Premium (primarily using my Android app, and with a long list of connected devices in our home) to Premium Duo, add...

  • Casual Listener
  • Plan Premium Duo (switched from Premium) Country - US   Device Samsung Galaxy 22 Ultra   My Question or Issue A few months ago I switched from Premium (primarily using my Android ap...
  • Joan
  • Moderator
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify link issue

PlanPremiumCountryTurkiye DeviceS23Operating System(Android 13 Latest version) My Question or Issuehello, i just want to ask if anyone experiences the same concern i am having and if you guys know how to fix this issue? whenever i tried to open a Spo...

  • Newbie
  •   Plan Premium Country Turkiye  Device S23 Operating System (Android 13 Latest version)   My Question or Issue hello, i just want to ask if anyone experiences the same conce...
  • Dian
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't rewind or go to specific time in a song.

In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.

  • Visitor
  • In spotify app, I used to rewind or move to a specific/particular time zone in a song. For the past couple of weeks I'm unable to do that.
  • The_kanakbansal
  • Newbie
  • 2315 Views
  • 5 replies
  • 2 likes
  • 2315 Views
  • 5 replies
  • 2 likes

Superuser Contribution Created play list not found

PlanPremium FamilyCountryCanadaDeviceGoogle Pixel 7Operating SystemAndroid 13 My Question or IssueI switched from a free plan to a Premium Family plan to try to solve my problem of Alexa not finding my created playlist, but the problem still exists.I...

  • Music Fan
  • Plan Premium Family Country Canada Device Google Pixel 7 Operating System Android 13   My Question or Issue I switched from a free plan to a Premium Family plan to try to solve my prob...
  • AC1943
  • Music Fan
  • 339 Views
  • 6 replies
  • 0 likes
  • Alexa
    Playlists
    Spotify
  • 339 Views
  • 6 replies
  • 0 likes

Can I get a extension

I can't listen to my music unless I make a payment I was seeing if I can get a extension

  • Visitor
  • I can't listen to my music unless I make a payment I was seeing if I can get a extension
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast stop recommendation playback after an episode ends

Hello,I'm very annoyed from playback when I finish a podcast episode, and suddenly it plays a random episode from another podcast, even if I accidentally clicked it ones in my life, or listened for a while and stopped following it.It annoys me a lot,...

  • Regular
  • Hello, I'm very annoyed from playback when I finish a podcast episode, and suddenly it plays a random episode from another podcast, even if I accidentally clicked it ones in my life, or listened for...
  • Yuradex
  • Regular
  • 240 Views
  • 4 replies
  • 0 likes
  • 240 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify app hangs when I try to navigate back to it after being idle for sometime.

Plan: PremiumCountry: New ZealandDevice: Lenovo P11 TB-J606FOperating System: Android (version 11)Spotify App version: 8.8.66.653 My Question or Issue:After the Spotify App has been idle (been in the background) for sometime and I attempt to navigate...

  • Casual Listener
  • Plan: Premium Country: New Zealand Device: Lenovo P11 TB-J606F Operating System: Android (version 11) Spotify App version: 8.8.66.653   My Question or Issue: After the Spotify App has bee...
  • Susan_GP
  • Moderator
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

My earbuds have a button for opening spotift

PlanFreeCountryNorwayDevice Samsung galaxy s10 lite Operating SystemAndroid My Question or IssueMy earbuds have a button for opening spotify but it dosent work

  • Visitor
  • Plan Free Country Norway Device Samsung galaxy s10 lite   Operating System Android   My Question or Issue My earbuds have a button for opening spotify but it dosent work
  • Billy-J
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast playlist only on shuffle since 9/1/23

PlanPremiumCountryUSADeviceSamsung Galaxy 9 & Windows DesktopOperating SystemAndroid 10, Windows 11 My Question or IssueSince September 1, my playlists of podcast episodes -- not the podcast feeds, but playlists of selected episodes -- do not have an...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 9 & Windows Desktop Operating System Android 10, Windows 11   My Question or Issue Since September 1, my playlists of podcast episode...
  • Yordan
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution My liked songs and my playlists are not showing

I just reinstalled my Spotify app,and after that expect my following list nothing is showing like my playlists,liked songs.

  • Visitor
  • I just reinstalled my Spotify app,and after that expect my following list nothing is showing like my playlists,liked songs.
  • Yordan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group session listen on same device

When I join a remote group session it doesn't give me any option to choose what device to listen on.I want to listen on the same device as the session host, but instead it just defaults to listen on my device with no option to change it. How do I fix...

  • Regular
  • When I join a remote group session it doesn't give me any option to choose what device to listen on. I want to listen on the same device as the session host, but instead it just defaults to listen o...
  • shaggytoph
  • Newbie
  • 25169 Views
  • 22 replies
  • 15 likes
  • 25169 Views
  • 22 replies
  • 15 likes

Superuser Contribution Se activa solo "reproduccion inteligente" cada que selecciono una canción

Cada vez que selecciono una cancion en mi playlist se me activa el "reproduccion inteligente", cabe aclarar que tengo el automix desactivado y soy premium, nose que hacer

  • Visitor
  • Cada vez que selecciono una cancion en mi playlist se me activa el "reproduccion inteligente", cabe aclarar que tengo el automix desactivado y soy premium, nose que hacer
  • Eni
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution AAOS playlist sorting

PlanPremiumCountryPortugalDeviceVolvo C40Operating SystemAndroid Automotive (AAOS) My Question or IssueHithe Spotify client for AAOS does not seems to have an option to sort playlists.is this on the roadmap and if so is there any timeframe that you c...

  • Newbie
  •   Plan Premium Country Portugal Device Volvo C40 Operating System Android Automotive (AAOS)   My Question or Issue Hi the Spotify client for AAOS does not seems to have an optio...
  • Eni
  • Moderator
  • 207 Views
  • 1 replies
  • 2 likes
  • 207 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution application for Android only plays mono

PlanPremiumCountryCzech RepublicDeviceXiaomi Redmi Note 11 ProOperating SystemAndroid 13 My Question or IssueHello, the application for Android (I have it on my phone and on my tablet) only plays mono, switching between mono and back has no effect, a...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Xiaomi Redmi  Note 11 Pro Operating System Android 13   My Question or Issue Hello, the application for Android (I have it on my phone a...
  • pepcalbc
  • Casual Listener
  • 395 Views
  • 4 replies
  • 0 likes
  • 395 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sound quality doesn't change

Premium, Sony Xperia XZ Premium, Android 9.When I switch sound quality from very high to low, for instance, nothing happens. How come?/Weirded out

  • Visitor
  • Premium, Sony Xperia XZ Premium, Android 9. When I switch sound quality from very high to low, for instance, nothing happens. How come? /Weirded out
  • Susan_GP
  • Moderator
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Rewind and fast forward buttons disabled

Hi, I downloaded the Spotify app a couple days ago. I signed up for the premium trial with it. I am enjoying streaming the tracks of my choice. Unfortunately, though, I am unable to navigate my queue. The rewind and FF buttons are greyed out and unre...

  • Casual Listener
  • Hi,   I downloaded the Spotify app a couple days ago. I signed up for the premium trial with it. I am enjoying streaming the tracks of my choice. Unfortunately, though, I am unable to naviga...
  • Novy
  • Moderator
  • 158980 Views
  • 12 replies
  • 6 likes
  • 158980 Views
  • 12 replies
  • 6 likes