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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375585 Views

541 replies

34 likes

Account
Free
  • 375585 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Superuser Contribution Voice search not showing up in app

PlanPremiumCountryUSADeviceGalaxy S21Operating System My Question or IssueI no longer have access to the voice search feature in my app (when in car mode or not). I used to have a little microphone icon pop up when I searched for music, but I don't s...

Visitor

Plan Premium Country USA Device Galaxy S21 Operating System   My Question or Issue I no longer have access to the voice search feature in my app (when in car mode or not). I used to hav...

Mazz9543

Visitor

4164 Views

9 replies

0 likes

  • 4164 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can't like/unlike songs or pin/unpin playlists

PlanPremium family planCountryUSADeviceLG L455DLOperating SystemAndroid 9 My Question or IssueI can't like or unlike any songs. I also can't pin or unpin playlists.I have tried doing a clean uninstall, resetting my phone, logging out of all devices, ...

Regular

Plan Premium family plan Country USA Device LG L455DL Operating System Android 9   My Question or Issue I can't like or unlike any songs. I also can't pin or unpin playlists. I have t...

Levapro

Visitor

4078 Views

13 replies

0 likes

  • 4078 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify is not connecting to Google Clock

PlanPremiumCountryNetherlands DevicePixel 6 ProOperating SystemAndroid 14My Question or IssueI want to connect my Spotify to my Google Clock but it keeps loading in endless circles and does not connect.I have already Reinstalled Spotify and the clock...

Newbie

Plan Premium Country Netherlands  Device Pixel 6 Pro Operating System Android 14 My Question or Issue I want to connect my Spotify to my Google Clock but it keeps loading in endless cir...

Elena

Moderator

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
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Superuser Contribution Missing cog

I could not figure out why on earth my Spotify was playing the SAME songs over and over... Come to find out I am stuck in "offline mode" and I do not have the setting icon in the top right conner or any icon for that matter. I am in dark mode. I am o...

Visitor

I could not figure out why on earth my Spotify was playing the SAME songs over and over... Come to find out I am stuck in "offline mode" and I do not have the setting icon in the top right conner or ...

Elena

Moderator

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution No baja carpetas que tengo almacenadas en memoria teléfono

Tengo todo bajado y no consigo reproducir. Tengo offline activado. Y se vive actualizando y gastando datos innecesarios. En conclusión: no puedo escuchar las carpetas

Visitor

Tengo todo bajado y no consigo reproducir. Tengo offline activado. Y se vive actualizando y gastando datos innecesarios. En conclusión: no puedo escuchar las carpetas

Eni

Moderator

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Fast forward and rewind buttons on Premium on Android, lockscreen

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

Casual Listener

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

Eni

Moderator

737 Views

3 replies

0 likes

  • 737 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Stuttering audio when the screen is off: Samsung phone, Android 12

Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help. Audio plays normally in the app when my screen is on. It starts to stutter when I turn the screen off. It h...

Casual Listener

Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help.   Audio plays normally in the app when my screen ...

Sir-Erwin

Visitor

9574 Views

7 replies

1 likes

  • 9574 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution music will not play through wired headphones on samsung phone

i have uninstalled app and re-installed.The headphones work --- can hear clicks when choosing playlist, etc.Will play music without headphones plugged into phone.Was working fine for years, and then just stopped.

Casual Listener

i have uninstalled app and re-installed. The headphones work --- can hear clicks when choosing playlist, etc. Will play music without headphones plugged into phone. Was working fine for years, and...

sheilaris

Casual Listener

2184 Views

4 replies

0 likes

  • 2184 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist order alphabetical

PlanPremiumCountryCZDevicePixel 8aOperating SystemAndriod 15 beta My Question or IssueI would like to order my playlists alphabetical. I use mobile app.But as I choose possibility order alphabetical and I go back or close and open app again, the orde...

Regular

Plan Premium Country CZ Device Pixel 8a Operating System Andriod 15 beta   My Question or Issue I would like to order my playlists alphabetical. I use mobile app. But as I choose poss...

AkimDogCZ

Regular

2120 Views

11 replies

0 likes

@SpotifyCares
  • 2120 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution I can't download my playlist but I can download podcasts

Hello, I got Spotify premium on my phone last month and I can't really download anything expect for podcasts, can someone please help me with this issue? Thank you

Casual Listener

Hello, I got Spotify premium on my phone last month and I can't really download anything expect for podcasts, can someone please help me with this issue?   Thank you

Ivelina

Moderator

1353 Views

3 replies

0 likes

  • 1353 Views
  • 3 replies
  • 0 likes

Settings are confusing on mobile app

 1. Like, where the 'disable canvas' would be? Under 'Content and Display' or 'Playback'?2. The downloads quality is in 'Data Saver' or 'Audio Quality'? Because previously 'Data Saver' and 'Downloads' were grouped together.3. From where do I delete d...

Music Fan

  1. Like, where the 'disable canvas' would be? Under 'Content and Display' or 'Playback'? 2. The downloads quality is in 'Data Saver' or 'Audio Quality'? Because previously 'Data Saver' and 'Downl...

mpgnpai4ijllw4jgkmkr

Newbie

788 Views

1 replies

2 likes

  • 788 Views
  • 1 replies
  • 2 likes

Superuser Contribution Issue setting up a song on Alarm (Android)

PlanPremium DeviceNothing Phone (2a) Operating SystemAndroid 14 My Question or IssueHello Spotify community,I am having a problem setting up a song from Spotify in the alarm.When I try to go to the Spotify section in the alarm, it is usually in the "...

Casual Listener

Plan Premium   Device Nothing Phone (2a)   Operating System Android 14   My Question or Issue Hello Spotify community, I am having a problem setting up a song from Spotify i...

OscarDC

Moderator

941 Views

5 replies

0 likes

  • 941 Views
  • 5 replies
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Superuser Contribution Android app take time to load one my Liked Songs and can crash sometimes

When I try to play a specific music or via the big green play button on "Liked Songs" playlist it takes quite some time (around 10 to 30s) to load a musicAlso, and I think it could be linked, if I switch the shuffle button (in any state and at any mo...

Newbie

When I try to play a specific music or via the big green play button on "Liked Songs" playlist it takes quite some time (around 10 to 30s) to load a music Also, and I think it could be linked, if I ...

Ivelina

Moderator

645 Views

1 replies

1 likes

  • 645 Views
  • 1 replies
  • 1 likes

Superuser Contribution Allow explicit setting does not exist in the settings.

I can't find an option of "allow explicit setting" under the settings, which blocks me to listen to the explicit songs for weeks.Please help me out to resolve this case.Thank you in advance

Newbie

I can't find an option of "allow explicit setting" under the settings, which blocks me to listen to the explicit songs for weeks. Please help me out to resolve this case. Thank you in advance ...

Joan

Moderator

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I connect my headphones via Bluetooth music plays from the speakers

When I connect headphones or air pods to my Samsung phone music still plays through the speaker but all the other apps play through my headphones. It's just Spotify and when I go to connect to my laptop it works it's just Spotify on my phone that doe...

Visitor

When I connect headphones or air pods to my Samsung phone music still plays through the speaker but all the other apps play through my headphones. It's just Spotify and when I go to connect to my lap...

Susan_GP

Moderator

1486 Views

1 replies

0 likes

  • 1486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get to the top of a podcast's episode list

PlanPremiumCountryUSADevicePixel 6Operating SystemAndroid My Question or IssueI often go back and listen to old episodes of a podcast with almost 600 episodes. If I want to get access to the most recent episode, I have to scroll past up to 500 (way m...

Casual Listener

Plan Premium Country USA Device Pixel 6 Operating System Android   My Question or Issue I often go back and listen to old episodes of a podcast with almost 600 episodes. If I want to g...

YungCoq

Visitor

3107 Views

7 replies

3 likes

  • 3107 Views
  • 7 replies
  • 3 likes

Superuser Contribution How to get a wireless Bluetooth keyboard to type into android tv app

I have a Sony android tv with the Spotify android app. I also use a wireless Bluetooth keyboard as a remote. I am able to navigate and type with the keyboard with all apps except Spotify. Navigation keys work fine but I cannot type into the seach bar...

Casual Listener

I have a Sony android tv with the Spotify android app. I also use a wireless Bluetooth keyboard as a remote. I am able to navigate and type with the keyboard with all apps except Spotify. Navigation ...

Susan_GP

Moderator

731 Views

3 replies

0 likes

  • 731 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't open spotify

PlanPremiumCountryGermanyDeviceXiamoni Mi Note 10 LiteOperating SystemAndroid 10 My Question or IssueI can't open the Spotify App, it just shows the logo for a few seconds, then closes and gives me the error "Spotify keeps Stopping". I have tried pre...

Regular

  Plan Premium Country Germany Device Xiamoni Mi Note 10 Lite Operating System Android 10   My Question or Issue I can't open the Spotify App, it just shows the logo for a few se...

plexus

Regular

4339 Views

24 replies

0 likes

  • 4339 Views
  • 24 replies
  • 0 likes