Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43245 Views
  • 66 replies
  • 25 likes
  • 43245 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878434 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878434 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26505 Views
  • 4 replies
  • 0 likes
  • 26505 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts not playing

PlanPremiumCountryDenmark DeviceOnePlus 8TOperating SystemAndroid 13 My Question or IssueWhen trying to play a podcast, the player will just become unresponsive. The fast forwards are grayed out, and the video section ia black.From the Android widget...

  • Visitor
  • Plan Premium Country Denmark   Device OnePlus 8T Operating System Android 13   My Question or Issue When trying to play a podcast, the player will just become unresponsive. The f...
  • Lyubka
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Movile app has not worked

PlanFree/Country SpainDevice(POCO X3)Operating System(Android) My Question or Issue For a month the application has not worked on my phone, it asks me to log in continuously. It does not recognize my password and my username, I get a message that say...

  • Newbie
  • Plan Free/ Country  Spain Device (POCO X3) Operating System (Android)   My Question or Issue For a month the application has not worked on my phone, it asks me to log in conti...
  • Lyubka
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution ANDROID V. IOS Playlist

PlanFreeCountryUSADeviceSamsung Galaxy S23 UltraOperating SystemAndroid 13 My Question or IssueI have noticed that the same playlists on my [Android] Spotify account has a different amount of songs/playlist time (usually less) than on my girlfriend's...

  • Newbie
  • Plan Free Country USA Device Samsung Galaxy S23 Ultra Operating System Android 13   My Question or Issue I have noticed that the same playlists on my [Android] Spotify account has a di...
  • MihailY
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add Songs to Playlist Menu

PlanPremiumCountryUnited States of AmericaDeviceS22Operating SystemAndroid My Question or IssueIn the "Add songs to playlist" menu, there is a Recently Played tab, and I have always used queueing songs, and then adding from there to add songs to a pl...

  • Newbie
  • Plan Premium Country United States of America Device S22 Operating System Android   My Question or Issue In the "Add songs to playlist" menu, there is a Recently Played tab, and I have...
  • Yordan
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Download folder full of small files named 'com.spotify.music_xxxx'

Hello, recently noticed Spotify created a ton of small files in my download folder, creating a mess to find my actual downloads. They are named com.spotify.music_xxxx. My file browser categorize them as icons, but I can't open them to check that. Any...

Screenshot_20231011-121150.png
  • Gig Goer
  • Hello,  recently noticed Spotify created a ton of small files in my download folder, creating a mess to find my actual downloads. They are named com.spotify.music_xxxx.  My file browser c...
  • mat4444
  • Gig Goer
  • 486 Views
  • 5 replies
  • 0 likes
  • 486 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcasts stopping, won't resume playback without restart

PlanPremiumCountryUSADevice(Samsung Galaxy S10e)Operating System(Android version 11) My Question or IssueSo recently Spotify has started randomly stopping podcast episodes and when I go to try and resume it, the episode screen looks as if I never sta...

  • Casual Listener
  • Plan Premium Country USA Device (Samsung Galaxy S10e) Operating System (Android version 11)   My Question or Issue So recently Spotify has started randomly stopping podcast episodes an...
  • Eni
  • Moderator
  • 1892 Views
  • 4 replies
  • 0 likes
  • 1892 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify inicia música e conecta com aparelhos externos sozinho

Spotify inicia música que eu nunca ouvi e conecta com aparelho externo (denon avr-s730h) sozinho. Às vezes de madrugada quando estou dormindo. Já encerrei o aplicativo mas liga sozinho. Já atualizei o aplicativo e o problema continua. Mesmo após rein...

  • Casual Listener
  • Spotify inicia música que eu nunca ouvi e conecta com aparelho externo (denon avr-s730h) sozinho. Às vezes de madrugada quando estou dormindo. Já encerrei o aplicativo mas liga sozinho. Já atual...
  • Jcspinho49
  • Casual Listener
  • 14221 Views
  • 8 replies
  • 1 likes
  • 14221 Views
  • 8 replies
  • 1 likes

Superuser Contribution Genius Behind the Lyrics removed?

My Question or IssueWas the Genius Behind the Lyrics feature removed from the mobile app? If so, when? It doesn't seem to be there anymore with songs that ARE showing it on Roku and/or Chromecast (Chromecast shows it on more songs than Roku). Just wo...

  • Composer
  •   My Question or Issue Was the Genius Behind the Lyrics feature removed from the mobile app?  If so, when?  It doesn't seem to be there anymore with songs that ARE showing it on Roku...
  • DevilsAngel16
  • Newbie
  • 6217 Views
  • 6 replies
  • 1 likes
  • 6217 Views
  • 6 replies
  • 1 likes

Superuser Contribution Why is Spotify playing on and storing info on the wrong device?

When I ask Spotify to play on my Google Home, it plays on my husband's phone and stores the song and info in his account. When he does the same, it stores on my account, however, it will play on the Google speaker, but shows controls on my phone.

  • Visitor
  • When I ask Spotify to play on my Google Home, it plays on my husband's phone and stores the song and info in his account. When he does the same, it stores on my account, however, it will play on the ...
  • Eni
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeat option disabled

I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved

  • Visitor
  • I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved 
  • Yordan
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Longer Showing Hearts on Liked Songs in Playlist on Android Devices

PlanPremiumCountryUSADeviceSamsung S10+, Samsung Tab A LiteOperating SystemAndroid Version 12 for S10+Android V. 11 for Tab A Lite My Question or IssueUp until the last couple of updates, songs I liked would display a heart by them within a playlist ...

  • Gig Goer
  • Plan Premium Country USA Device Samsung S10+, Samsung Tab A Lite Operating System Android Version 12 for S10+ Android V. 11 for Tab A Lite   My Question or Issue Up until the last cou...
  • natastrophe1225
  • Newbie
  • 4767 Views
  • 16 replies
  • 1 likes
  • Android
  • 4767 Views
  • 16 replies
  • 1 likes

Superuser Contribution Spotify stops playing when connected to car bluetooth

PlanPremiumCountryPortugalDeviceOnePlus3Operating SystemAndroid My Question or IssueSince one of the last updates on Spotify app for Android, when it connects to car Bluetooth, it plays the current song, when that is done, it stops playing without mo...

  • Casual Listener
  • Plan Premium Country Portugal Device OnePlus3 Operating System Android   My Question or Issue Since one of the last updates on Spotify app for Android, when it connects to car Bluetoot...
  • Awildmullins_
  • Casual Listener
  • 4865 Views
  • 4 replies
  • 2 likes
  • 4865 Views
  • 4 replies
  • 2 likes

Superuser Contribution Opening the app to continue a paused podcast, it keeps changing to a previous album

My Question or Issue When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't save

  • Newbie
  • My Question or Issue   When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't s...
  • Elena
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I shuffle play all my downloaded songs??

PlanPremiumCountryCanadaDevicePixel 2 XLOperating SystemAndroid 10 My Question or Issue VERY limited options playing music in 'My Library' Can't access songs to play them all.

  • Regular
  • Plan Premium Country Canada Device Pixel 2 XL Operating System Android 10   My Question or Issue   VERY limited options playing music in 'My Library' Can't access songs to play t...
  • ansro
  • Casual Listener
  • 26576 Views
  • 22 replies
  • 8 likes
  • 26576 Views
  • 22 replies
  • 8 likes

Superuser Contribution After each android update is released, Spotify logs out and won't log in again without reinstalling

PlanPremiumCountryUSDeviceSony XZ Premium, HTC U11Operating SystemAndroid 9 (Pie) My Question or IssueEvery single time an update for Spotify is pushed to Google Play, the next time I open Spotify it will have logged itself out and generates an error...

  • Casual Listener
  • Plan Premium Country US Device Sony XZ Premium, HTC U11 Operating System Android 9 (Pie)   My Question or Issue Every single time an update for Spotify is pushed to Google Play, the ne...
  • Joan
  • Moderator
  • 353 Views
  • 1 replies
  • 1 likes
  • 353 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reversed playlist order on tv and google nest

When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that playlist first.I already sorted the playlist to ne...

  • Casual Listener
  • When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that...
  • Joan
  • Moderator
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloaded music is automatically getting played in spotify.

When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play music even when its downloaded . Its frustrating.

  • Casual Listener
  • When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play musi...
  • Joan
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution When my Spotify alarm goes off on my phone it will not let me turn it off!

I have a few alarms a day that play my Spotify list of songs on my Samsung device, and a week or so ago it started not letting me cut off the alarm by dismissing it, opening up my clock app and trying to cut it off, from my quick menu pulled down fro...

  • Visitor
  • I have a few alarms a day that play my Spotify list of songs on my Samsung device, and a week or so ago it started not letting me cut off the alarm by dismissing it, opening up my clock app and tryin...
  • Jonathanb24
  • Regular
  • 3437 Views
  • 9 replies
  • 1 likes
  • 3437 Views
  • 9 replies
  • 1 likes

Superuser Contribution Album covers not loading while scrolling

So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screenI attached two pictures that show what i am talking aboutThe pictures with album covers missing are the ones where i have my finger o...

  • Casual Listener
  • So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screen I attached two pictures that show what i am talking about The pictures with alb...
  • Vasil
  • Moderator
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes