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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114072 Views

26 replies

4 likes

  • 114072 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229338 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229338 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588108 Views

79 replies

3 likes

  • 588108 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483657 Views

580 replies

42 likes

Account
Free
  • 483657 Views
  • 580 replies
  • 42 likes

Constant Pause Play Pause Play

My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music it starts up again by itself and does the pause/Pla...

Newbie

My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music ...

ribezaz

Spotify Star

1282 Views

1 replies

0 likes

  • 1282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locking phone crashes app if minimized

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanadaDevice NameRed Magic 9S ProOperating SystemAndroid My Question or IssueIt's as simple as the subject describ...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada Device Name Red Magic 9S Pro Operating Syste...

Vasil

Moderator

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution When launched with Alexa, music pauses when I unlock my phone

PlanPremiumCountryFranceDeviceOnePlus 8TOperating SystemAndroid 14 My Question or IssueHere is the steps to reproduce the issue :- I play music using an Alexa voice command through my JBL Authentics 300 connected wifi speaker (it handles voice comman...

Regular

Plan Premium Country France Device OnePlus 8T Operating System Android 14   My Question or Issue Here is the steps to reproduce the issue : - I play music using an Alexa voice command...

Yordan

Moderator

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Android car head unit

Hello,i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small.someone know about this issue? any idea how to fix it? my system is: Nippon kaier kp4

Roadie

Hello, i just install my first Android car unit and i notice the Spotify UI is very small and fill properly the screen - everything looks very very small. someone know about this issue? any idea ho...

BRYAN99

Visitor

9383 Views

11 replies

0 likes

  • 9383 Views
  • 11 replies
  • 0 likes

How do I get the app to stop playing suggestions

I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?

Visitor

I'm eclectic but some of the suggestions are just annoying. I have then turned off but they still get played how do I correct this?

Anyk17

Spotify Star

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution song not showing up when i add to playlist

the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?

Visitor

the song "This Could Build us a Home" by The Garden wont show up in my playlists for some reason, and i already tried reinstalling Spotify, any help?

Vasil

Moderator

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Solved!! 8.9.2.126 Keep crushing

PlanPremiumCountryTurkiyeDevicePoco X5 proOperating SystemAndroid 13 My Question or Issue Last cruch repot java.lang.ClassCastException at p.g3u.s(SourceFile:1) at p.vk1.get(SourceFile:347) at p.wkg.get(SourceFile:14) at p.gj0.get(SourceFile:652) at ...

Music Fan

Plan Premium Country Turkiye Device Poco X5 pro Operating System Android 13   My Question or Issue   Last cruch repot   java.lang.ClassCastException  at p.g3u.s(Sour...

Not applicable

12252 Views

56 replies

18 likes

  • 12252 Views
  • 56 replies
  • 18 likes

Superuser Contribution Spotify says "no internet connection available", but will play SOME online music

PlanPremiumCountryUSADeviceSamsung S21 UltraOperating SystemAndroid 12 My Question or IssueGot an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is offline, and that there is "no internet connection available". HOWEVER -- i...

Casual Listener

Plan Premium Country USA Device Samsung S21 Ultra Operating System Android 12   My Question or Issue Got an S21 Ultra a few weeks ago. Ever since, Spotify is almost always saying it is...

jbgnalk

Visitor

111312 Views

70 replies

6 likes

  • 111312 Views
  • 70 replies
  • 6 likes

Superuser Contribution Android app not showing album art

PlanPremiumDeviceOppo Find X2 Pro / Lenovo P11 ProOperating SystemAndroid 12 / 11 My Question or Issue:Album art stops being displayed in library. Reinstalling the app temporarily fixes the problem, but it returns after a couple of days. Artist artwo...

Regular

Plan Premium Device Oppo Find X2 Pro / Lenovo P11 Pro Operating System Android 12 / 11   My Question or Issue: Album art stops being displayed in library. Reinstalling the app temporaril...

user-removed

Not applicable

16150 Views

38 replies

8 likes

  • 16150 Views
  • 38 replies
  • 8 likes

Superuser Contribution Why can't I view the bottom of my playlist on mobile

I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium account I turn auto mix off. Please help me I am going ...

Visitor

I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium acco...

Vasil

Moderator

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disconnecting Spotify connect

Hi there, I have Spotify premium in new Zealand. I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker. I need this to be linked to my account so there are no ads. For my every day pho...

Casual Listener

Hi there,    I have Spotify premium in new Zealand.    I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker....

Vasil

Moderator

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

android 5.0.2 install bricht nach download ab

Hallo,ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausfinden. Habe jetzt schon das Betriebssystem komplett n...

Casual Listener

Hallo, ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausf...

26504199

Newbie

2931 Views

7 replies

2 likes

  • 2931 Views
  • 7 replies
  • 2 likes

Superuser Contribution Smart shuffle should shuffle your playlist AND recommend songs

apparently, smart shuffle ONLY adds recommended songs to your playlist. Either rename Smart Shuffle to Smart Recommendations, or make it so that Smart Shuffle actually shuffles your playlist as well. I would love to find new music to listen to.

Newbie

apparently, smart shuffle ONLY adds recommended songs to your playlist. Either rename Smart Shuffle to Smart Recommendations, or make it so that Smart Shuffle actually shuffles your playlist as well....

Vasil

Moderator

1626 Views

1 replies

0 likes

  • 1626 Views
  • 1 replies
  • 0 likes

Superuser Contribution EQ turns off intermittently

Has anyone else noticed that the EQ will occasionally just turn itself off mid-playback? It turns back on again as soon as you go back into the audio effects settings page. This happens while connected to speakers via bluetooth. I don't know if it ha...

Newbie

Has anyone else noticed that the EQ will occasionally just turn itself off mid-playback? It turns back on again as soon as you go back into the audio effects settings page. This happens while con...

TheCrystalGlow

Music Fan

5242 Views

11 replies

0 likes

  • 5242 Views
  • 11 replies
  • 0 likes

Superuser Contribution Randomly pausing and skipping (wired headphones)

DeviceOnePlus 6Operating SystemAndroid 11 I use wired headphones on my OnePlus and Spotify has started randomly pausing and skipping songs. NOTICE: I know why this happens. The headphone wire is getting old and that means that the connection is not 1...

Casual Listener

Device OnePlus 6 Operating System Android 11   I use wired headphones on my OnePlus and Spotify has started randomly pausing and skipping songs. NOTICE: I know why this happens. The headpho...

Yordan

Moderator

8583 Views

3 replies

0 likes

  • 8583 Views
  • 3 replies
  • 0 likes

Superuser Contribution Content not loading even on older Android devices

I've recently had to switch to using an older phone for the moment due to my main phone being sent off for repairs. My Spotify client won't load any kind of content at all. Personal and curated playlists show up as being empty, artist pages will not ...

Newbie

I've recently had to switch to using an older phone for the moment due to my main phone being sent off for repairs. My Spotify client won't load any kind of content at all. Personal and curated playl...

Sunnymoonlite

Newbie

1647 Views

2 replies

0 likes

Android
App Help
  • 1647 Views
  • 2 replies
  • 0 likes

Superuser Contribution volume increasing when sleep timer is on

when the sleep timer is on songs sometimes start playing really loud it only happens when sleep timer is on and returns to normal volume after I pause it.

Visitor

when the sleep timer is on songs sometimes start playing really loud it only happens when sleep timer is on and returns to normal volume after I pause it.

MihailY

Moderator

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes