Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6441 Views

0 replies

7 likes

  • 6441 Views
  • 0 replies
  • 7 likes

Superuser Contribution Android Web Preview No Longer Showing When Shared

PlanPremiumCountryUSA DeviceSamsung Galaxy 23Operating SystemAndroid version 13 My Question or IssueWith the recent change to the URL length when sharing songs via text, the web preview no longer shows. Previously, the web preview would show album or...

Casual Listener

Plan Premium Country USA   Device Samsung Galaxy 23 Operating System Android version 13   My Question or Issue With the recent change to the URL length when sharing songs via tex...

halistine

Newbie

679 Views

6 replies

0 likes

  • 679 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Songs from "smart shuffle" are downloaded to an already downloaded playlist

PlanPremiumCountryArgentina DeviceMotorola E6sOperating SystemAndroid 9 My Question or IssueWhen I have a playlist already downloaded and I activate the "smart shuffle" mode, the recommended songs start downloading; I don't know if this is normal. Us...

Casual Listener

Plan Premium Country Argentina   Device Motorola E6s Operating System Android 9   My Question or Issue When I have a playlist already downloaded and I activate the "smart shuffle...

lennyvercruyce

Newbie

1626 Views

3 replies

0 likes

download
playlist
smart suffle
  • 1626 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pitch wobbles when streaming music

Plan: PremiumCountry: UKDevice: Samsung Galaxy A20eOperating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up to premium, and listening over WiFi and mobile data I've noticed quite often that the pitch of music wo...

Casual Listener

Plan: Premium Country: UK Device: Samsung Galaxy A20e Operating System: Android 11   My Question or Issue   Hi Spotify Community,   I've recently signed up...

AlejaR

Moderator

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Bottom player bar pop out to full screen from the left

PlanPremiumCountry DevicePixel 8 ProOperating SystemAndroid 14 (build number UD1A.230803.041) My Question or Issue As described in the title, after a recent Spotify update, when taping onto the player bar at the bottom (which is supposed to pop up in...

Casual Listener

  Plan Premium Country   Device Pixel 8 Pro Operating System Android 14 (build number UD1A.230803.041)   My Question or Issue   As described in the title, after a rece...

FloorChungus

Casual Listener

805 Views

2 replies

0 likes

  • 805 Views
  • 2 replies
  • 0 likes

Superuser Contribution recover search history

PlanFreeCountryVenezuela Device(LG G7)Operating System(Android 9 ) My Question or Issuehi..i opened the app and my search history was dissapeared, so i´d like to know if there are any option to recover it. thanks in advance

Visitor

Plan Free Country Venezuela   Device (LG G7) Operating System (Android 9 )   My Question or Issue hi.. i opened the app and my search history was dissapeared, so i´d like to kno...

MihailY

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android auto and bluetooth crashing

Plan: Premium individual Country: Canada Device: Galaxy S23 UltraOperating System: Android 13, One UI 5.1Spotify app version: 8.8.80.599 My Question or Issue Hey! So I've been having this issue fornthe past little bit and it's started getting way too...

Regular

Plan: Premium individual  Country: Canada   Device: Galaxy S23 Ultra Operating System: Android 13, One UI 5.1 Spotify app version: 8.8.80.599   My Quest...

Maria

Moderator

1612 Views

6 replies

0 likes

  • 1612 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Something went wrong error message

My Question or IssueSpotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app ...

Newbie

My Question or Issue Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "S...

Dessi

Moderator

26323 Views

23 replies

1 likes

"Bug"
andriod
App doesn’t work
  • 26323 Views
  • 23 replies
  • 1 likes

No song radio on Android

I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does it only work on pc?PlanFreeCountrydenmarkDeviceGoogle Pi...

Casual Listener

I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does ...

Amay

Spotify Star

797 Views

5 replies

0 likes

  • 797 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify starts playing alone...

Good morning.I have been reading some posts and I couldn't find any solution yet.When I open Spotify it starts playing the last song I was listening to. It usually provoques a "crash" on Android auto so I need to go to apps menu and force the app sto...

Regular

Good morning. I have been reading some posts and I couldn't find any solution yet. When I open Spotify it starts playing the last song I was listening to. It usually provoques a "crash" on Android ...

Elena

Moderator

1212 Views

12 replies

0 likes

  • 1212 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution New Beta Version 8.8.88.87 Crashing Even After Clean Install

PlanPremiumCountryIndiaDeviceSamsung A33 5GOperating SystemAndroid 13 My Question or IssueNew Beta Version 8.8.88.87 Crashing Even After Clean InstallHere are the crash logs:11-08 16:09:25.127 7151 7151 E AndroidRuntime: FATAL EXCEPTION: main11-08 16...

Music Fan

Plan Premium Country India Device Samsung A33 5G Operating System Android 13   My Question or Issue New Beta Version 8.8.88.87 Crashing Even After Clean Install Here are the crash l...

T23000s

Visitor

3341 Views

24 replies

6 likes

  • 3341 Views
  • 24 replies
  • 6 likes

Superuser Contribution Start where I left off

PlanPremiumCountry DeviceMoto g2021Operating SystemAndroid 11 I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is press play and have it play where I left off in the last session. I see no way to...

Newbie

Plan Premium Country   Device Moto g2021 Operating System Android 11   I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is pr...

Dian

Spotify Legend

1025 Views

1 replies

3 likes

  • 1025 Views
  • 1 replies
  • 3 likes

Superuser Contribution Next song plays but no sound is emitted.

PlanPremiumCountryThe NetherlandsDeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueMy issue happens when I listen to spotify via bluetooth devices (wireless earbuds or car sound system). Using the phone speaker works fine. Using othe...

Music Fan

Plan Premium Country The Netherlands Device Google Pixel 6 Operating System Android 14   My Question or Issue My issue happens when I listen to spotify via bluetooth devices (wireless ...

OscarDC

Moderator

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook chapter shortened on Android

When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see screenshots). How can I listen to the full chapter on ...

Newbie

When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see scr...

Eni

Moderator

425 Views

1 replies

0 likes

Audiobooks
  • 425 Views
  • 1 replies
  • 0 likes

Spotify won't care about the local files issue

There has been an ongoing thread about local files not working correctly on Android. It has been falsely marked as solved. It is not solved and plagues tons of devices. Address the problem and fix it. All the info is there, now actually do something ...

Music Fan

There has been an ongoing thread about local files not working correctly on Android. It has been falsely marked as solved. It is not solved and plagues tons of devices. Address the problem and fix it...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Superuser Contribution Status Bar And Navigation Bar Won't Hide When Fullscreen

PlanPremiumCountryIndonesiaDeviceRedmi Note 9Operating SystemAndroid 13 My Question or IssueWhen I go Fullscreen watching a video podcast on Spotify, the video is on Fullscreen but the Status Bar and the Navigation Bar wont hide, it's really annoying...

Regular

Plan Premium Country Indonesia Device Redmi Note 9 Operating System Android 13   My Question or Issue When I go Fullscreen watching a video podcast on Spotify, the video is on Fullscre...

ZeeJitsu

Regular

6918 Views

31 replies

3 likes

  • 6918 Views
  • 31 replies
  • 3 likes

Superuser Contribution [WearOS] Offline music not playing

Hi, I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm disconnected from my phone the songs won't start. It worked fine just a ...

Casual Listener

Hi,    I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm discon...

z3karlos

Regular

6086 Views

26 replies

1 likes

  • 6086 Views
  • 26 replies
  • 1 likes

Superuser Contribution Andorid Windows problems

PlanPremiumCountryChinaDeviceHUAWEI Operating System(HarmonyOS,win11)My Question or Issue1.my desktop Spotify cannot be set to Default music player. If I set ,When I double-click on the file, Spotify pops up, not play the music. I have tried to reins...

Newbie

Plan Premium Country China Device HUAWEI   Operating System (HarmonyOS,win11) My Question or Issue 1.my desktop Spotify cannot be set to Default music player. If I  set ,...

Lyubka

Moderator

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution why can't i put a song in my playlist?

when i want to put a certain song in my playlist, it says it's already in it, but it's not

Newbie

when i want to put a certain song in my playlist, it says it's already in it, but it's not

Eni

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to remove or rearrange autoplay queue

PlanPremiumCountryUSADeviceS23 UltraOperating SystemAndroid My Question or IssueUnable to remove or rearranges the queue of songs generated with 'Autoplay similar content' enabled.Steps to reproduce:Setup:1. Enable Autoplay similar content2. Search f...

Casual Listener

Plan Premium Country USA Device S23 Ultra Operating System Android   My Question or Issue Unable to remove or rearranges the queue of songs generated with 'Autoplay similar content' en...

MihailY

Moderator

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to accept Blend Invite on Phone

PlanPremiumCountryUSA DeviceGoogle Pixel 6aOperating SystemAndroid My Question or IssueWhen trying to accept a blend invite, I'm taken to the Google Play store even though it's already installed. I am able to accept the invite when I click the link f...

Newbie

  Plan Premium Country USA  Device Google Pixel 6a Operating System Android   My Question or Issue When trying to accept a blend invite, I'm taken to the Google Play store e...

Eni

Moderator

1071 Views

1 replies

0 likes

  • 1071 Views
  • 1 replies
  • 0 likes