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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35992 Views
  • 64 replies
  • 25 likes
  • 35992 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874117 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874117 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

My earbuds have a button for opening spotift

PlanFreeCountryNorwayDevice Samsung galaxy s10 lite Operating SystemAndroid My Question or IssueMy earbuds have a button for opening spotify but it dosent work

  • Visitor
  • Plan Free Country Norway Device Samsung galaxy s10 lite   Operating System Android   My Question or Issue My earbuds have a button for opening spotify but it dosent work
  • Billy-J
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast playlist only on shuffle since 9/1/23

PlanPremiumCountryUSADeviceSamsung Galaxy 9 & Windows DesktopOperating SystemAndroid 10, Windows 11 My Question or IssueSince September 1, my playlists of podcast episodes -- not the podcast feeds, but playlists of selected episodes -- do not have an...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 9 & Windows Desktop Operating System Android 10, Windows 11   My Question or Issue Since September 1, my playlists of podcast episode...
  • Yordan
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution My liked songs and my playlists are not showing

I just reinstalled my Spotify app,and after that expect my following list nothing is showing like my playlists,liked songs.

  • Visitor
  • I just reinstalled my Spotify app,and after that expect my following list nothing is showing like my playlists,liked songs.
  • Yordan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group session listen on same device

When I join a remote group session it doesn't give me any option to choose what device to listen on.I want to listen on the same device as the session host, but instead it just defaults to listen on my device with no option to change it. How do I fix...

  • Regular
  • When I join a remote group session it doesn't give me any option to choose what device to listen on. I want to listen on the same device as the session host, but instead it just defaults to listen o...
  • shaggytoph
  • Newbie
  • 25229 Views
  • 22 replies
  • 15 likes
  • 25229 Views
  • 22 replies
  • 15 likes

Superuser Contribution Se activa solo "reproduccion inteligente" cada que selecciono una canción

Cada vez que selecciono una cancion en mi playlist se me activa el "reproduccion inteligente", cabe aclarar que tengo el automix desactivado y soy premium, nose que hacer

  • Visitor
  • Cada vez que selecciono una cancion en mi playlist se me activa el "reproduccion inteligente", cabe aclarar que tengo el automix desactivado y soy premium, nose que hacer
  • Eni
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution AAOS playlist sorting

PlanPremiumCountryPortugalDeviceVolvo C40Operating SystemAndroid Automotive (AAOS) My Question or IssueHithe Spotify client for AAOS does not seems to have an option to sort playlists.is this on the roadmap and if so is there any timeframe that you c...

  • Newbie
  •   Plan Premium Country Portugal Device Volvo C40 Operating System Android Automotive (AAOS)   My Question or Issue Hi the Spotify client for AAOS does not seems to have an optio...
  • Eni
  • Moderator
  • 213 Views
  • 1 replies
  • 2 likes
  • 213 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution application for Android only plays mono

PlanPremiumCountryCzech RepublicDeviceXiaomi Redmi Note 11 ProOperating SystemAndroid 13 My Question or IssueHello, the application for Android (I have it on my phone and on my tablet) only plays mono, switching between mono and back has no effect, a...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Xiaomi Redmi  Note 11 Pro Operating System Android 13   My Question or Issue Hello, the application for Android (I have it on my phone a...
  • pepcalbc
  • Casual Listener
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sound quality doesn't change

Premium, Sony Xperia XZ Premium, Android 9.When I switch sound quality from very high to low, for instance, nothing happens. How come?/Weirded out

  • Visitor
  • Premium, Sony Xperia XZ Premium, Android 9. When I switch sound quality from very high to low, for instance, nothing happens. How come? /Weirded out
  • Susan_GP
  • Moderator
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Rewind and fast forward buttons disabled

Hi, I downloaded the Spotify app a couple days ago. I signed up for the premium trial with it. I am enjoying streaming the tracks of my choice. Unfortunately, though, I am unable to navigate my queue. The rewind and FF buttons are greyed out and unre...

  • Casual Listener
  • Hi,   I downloaded the Spotify app a couple days ago. I signed up for the premium trial with it. I am enjoying streaming the tracks of my choice. Unfortunately, though, I am unable to naviga...
  • Novy
  • Moderator
  • 159220 Views
  • 12 replies
  • 6 likes
  • 159220 Views
  • 12 replies
  • 6 likes

Superuser Contribution It doesn't log me in, keep saying that something went wrong

WiFi checkVpn closedDeleted - reinstalledCleared cacheHave all passwordsAlso I had the app before, I deleted and now months later I downloaded it and I can't login

  • Visitor
  • WiFi check Vpn closed Deleted - reinstalled Cleared cache Have all passwords Also I had the app before, I deleted and now months later I downloaded it and I can't login
  • Dian
  • Spotify Legend
  • 194 Views
  • 2 replies
  • 1 likes
  • 194 Views
  • 2 replies
  • 1 likes

Superuser Contribution Device Limit Reached... but not true

I have a new mobile device and can't download it because "Device limit reached". I accessed my account and did a "logout from anywhere" (My old mobile was wiped and returned. The only device where I'm logged in is the new mobile and still get this me...

  • Visitor
  • I have a new mobile device and can't download it because "Device limit reached". I accessed my account and did a "logout from anywhere" (My old mobile was wiped and returned. The only device where I'...
  • Dian
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution +spotify next to my name on the playlist

PlanPremiumCountryUKDeviceSamsung Galaxy M31Operating SystemAndroid 12 My Question or IssueWhy does one of my playlists have my name +Spotify next to it? This playlist is not colaborative or anything, I want it just to be for me. I think it is also p...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy M31 Operating System Android 12   My Question or Issue Why does one of my playlists have my name +Spotify next to it? This playlist is not...
  • booger077
  • Visitor
  • 6681 Views
  • 7 replies
  • 1 likes
  • 6681 Views
  • 7 replies
  • 1 likes

Superuser Contribution Not able to login to Spotify

I tried to login using my username ( my email) and password, it said something went wrong. I tried to reset my password and also uninstalled the app.and re installed it, still getting the same error.

  • Visitor
  • I tried to login using my username ( my email) and password, it said something went wrong. I tried to reset my password and also uninstalled the app.and re installed it, still getting the same error.
  • Eni
  • Moderator
  • 320 Views
  • 4 replies
  • 0 likes
  • 320 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution mobil application login problem

i cant login spotify app from android phoneerror message: please try again how can i solve this

  • Casual Listener
  • i cant login spotify app from android phone error message: please try again  how can i solve this
  • bahahaha
  • Casual Listener
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Bug] Can't Remove Song from Playlist

PlanPremiumCountryUSDeviceOne Plus 10 ProOperating SystemOxygenOS 13.0Spotify Versionv8.8.64.554 My Question or IssueWhile playing from a playlist, I can no longer remove a song from the playlist. This should be possible both by the Kebab menu (three...

  • Casual Listener
  • Plan Premium Country US Device One Plus 10 Pro Operating System OxygenOS 13.0 Spotify Version v8.8.64.554   My Question or Issue While playing from a playlist, I can no longer remove...
  • Servinjesus1
  • Casual Listener
  • 696 Views
  • 2 replies
  • 0 likes
  • Android
    bug
  • 696 Views
  • 2 replies
  • 0 likes

Superuser Contribution Car Bluetooth Controls Stopped Working in Android Auto

CountryAustraliaDeviceGalaxy S22 UltraOperating SystemAndroid 13Spotify Version8.8.66.563My Question or IssueSince the update to 8.8.66.563, my steering wheel controls have stopped working in Android Auto. The controls work for all other apps.

  • Casual Listener
  • Country Australia Device Galaxy S22 Ultra Operating System Android 13 Spotify Version 8.8.66.563 My Question or Issue Since the update to 8.8.66.563, my steering wheel controls have stopped ...
  • Dian
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution enable autoplay for a single bluetooth device

Plan Premium FamilyFree/PremiumCountry DeviceSony Xperia something something darksideOperating SystemAndroid 13 My Question or Issue I would like spotify to start and play the current playlist everytime when a bluetooth connection is established to a...

  • Casual Listener
  • Plan Premium Family Free/Premium Country   Device Sony Xperia something something darkside Operating System Android 13   My Question or Issue   I would like spotify to sta...
  • Eni
  • Moderator
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming via bluetooth to two speakers, is it possible!

Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify? I have to phones with Spotify family premium on the same local WI FI. Each is connected to a different Bluetooth speaker and while listening using Spoti...

  • Regular
  • Hi people! Is there a way to stream via Bluetooth to two speakers at the same time using Spotify?   I have to phones with Spotify family premium on the same local WI FI. Each is connected to a...
  • Eni
  • Moderator
  • 1243 Views
  • 5 replies
  • 0 likes
  • 1243 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't turn off shuffle and smart shuffle

PlanPremiumCountryU.S.DeviceSamsung Galaxy S20Operating SystemAndroid 12 My Question or IssueIt used to be that I can turn shuffle on and off by tapping the shuffle button at the top of a playlist or at the bottom left of the playback panel. Now it j...

  • Regular
  • Plan Premium Country U.S. Device Samsung Galaxy S20 Operating System Android 12   My Question or Issue It used to be that I can turn shuffle on and off by tapping the shuffle button at...
  • OscarDC
  • Moderator
  • 11146 Views
  • 12 replies
  • 14 likes
  • 11146 Views
  • 12 replies
  • 14 likes