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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114062 Views

26 replies

4 likes

  • 114062 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229322 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229322 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588080 Views

79 replies

3 likes

  • 588080 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483653 Views

580 replies

42 likes

Account
Free
  • 483653 Views
  • 580 replies
  • 42 likes

Superuser Contribution Resuming Play After Phone Call

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssuePreviously I could play music, it would pause when a call came through,a nd resume after the call. Something has happened now to stop it, and I ...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue Previously I could play music, it would pause when a call came throu...

Not applicable

6192 Views

6 replies

0 likes

  • 6192 Views
  • 6 replies
  • 0 likes

Superuser Contribution Car mode doesn't work offline

PlanPremiumDeviceRedmi Note 9M2003J15SSOSMIUI Global 12.5.1 Sable12.5.1.0 (RJOMIXM)Android Version11 RP1A.200720.011Security Update 2021-07-01Spotify Version8.6.62.1029My IssueCar mode doesn't work offline. When online, the lower part of the car mode...

Regular

Plan Premium Device Redmi Note 9 M2003J15SS OS MIUI Global 12.5.1 Sable 12.5.1.0 (RJOMIXM) Android Version 11 RP1A.200720.011 Security Update 2021-07-01 Spotify Version 8.6.62.1029 My Is...

Not applicable

2024 Views

4 replies

0 likes

  • 2024 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How do I access settings?

I remember the whole time I've used spotify, the "settings" icon was always on the home screen in the top right corner. But it's not there anymore...I've gone through every screen looking for settings but it's not there anymore. Where has it moved to...

Regular

I remember the whole time I've used spotify, the "settings" icon was always on the home screen in the top right corner. But it's not there anymore... I've gone through every screen looking for set...

-Inf3rno_Wav3-

Newbie

31605 Views

2 replies

3 likes

  • 31605 Views
  • 2 replies
  • 3 likes

Superuser Contribution Unable to login due to Offline mode

PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueI must start by saying that I am extremely disappointed that this is still a problem when I found several threads dating back to 2017 about this very issue. ...

Regular

Plan Premium Country USA Device Samsung Galaxy S10e Operating System Android 11   My Question or Issue I must start by saying that I am extremely disappointed that this is still a prob...

31bajrmlhm4cwj6a7ijr

Newbie

5040 Views

10 replies

2 likes

  • 5040 Views
  • 10 replies
  • 2 likes

Superuser Contribution Multiple android issues

Hello, I'm in the US, use the family plan and am having some issues with one of our devices. He has a Motorola razr plus 2023 and the OS is Android 14. First off, his device does not seem to be using smart shuffle properly when picking artist radio s...

Newbie

Hello, I'm in the US, use the family plan and am having some issues with one of our devices.   He has a Motorola razr plus 2023 and the OS is Android 14. First off, his device does not seem to...

Ivelina

Moderator

743 Views

1 replies

0 likes

  • 743 Views
  • 1 replies
  • 0 likes

Superuser Contribution [WearOS] Offline music not playing

Hi, I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm disconnected from my phone the songs won't start. It worked fine just a ...

Casual Listener

Hi,    I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm discon...

z3karlos

Regular

12108 Views

26 replies

1 likes

  • 12108 Views
  • 26 replies
  • 1 likes

Solved!!Superuser Contribution Why is shuffle play ALWAYS default, FORCED?

It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. This is ridiculous because we might be playing the ...

Gig Goer

It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. ...

Kamilahg

Casual Listener

95103 Views

24 replies

25 likes

Shuffle play
  • 95103 Views
  • 24 replies
  • 25 likes

Cancel download

A download has been at 99% completed for over 3hrs. I can't see what is being downloaded and can't stop it.

Casual Listener

A download has been at 99% completed for over 3hrs. I can't see what is being downloaded and can't stop it.

purr44

Newbie

2123 Views

4 replies

0 likes

  • 2123 Views
  • 4 replies
  • 0 likes

Superuser Contribution The app keep pausing with out me pausing it?it plays well in air plain mode

I play music and a few sec or min latter the music pauses. If I set It on air plain mode it plays well no interruptions. This is on my galaxy note 24 using Samsung wireless head phones.

Visitor

I play music and a few sec or min latter the music pauses. If I set It on air plain mode it plays well no interruptions. This is on my galaxy note 24 using Samsung wireless head phones.

Eni

Moderator

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem using the app in Samsung A21s

My Question or Issue: Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked with the support a week ago and they solved me the problem ...

Casual Listener

My Question or Issue:  Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked w...

JF-Sabando-cl

Newbie

4891 Views

38 replies

1 likes

  • 4891 Views
  • 38 replies
  • 1 likes

Superuser Contribution podcasts and music wont play after a fresh install

i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "something went wrong" error. With songs it just plays an...

Newbie

i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "somet...

Not applicable

828 Views

2 replies

0 likes

  • 828 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Similar songs not playing after searched song anymore

When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone. I tried enabling shuffle, disabling repeat and making sure autoplay is enabled but nothing chang...

Casual Listener

When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone.   I tried enabling shuffle, disabling ...

Susan_GP

Moderator

5045 Views

7 replies

1 likes

  • 5045 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Doesn't Download Songs on Samsung Watch 4

PlanPremiumCountryUSDeviceSamsung Watch 4 ClassicOperating SystemWearOS My Question or IssueEvery time I press the "download to watch" button in any Spotify playlist, it loads for a second and then stops loading and returns to "download to watch" aga...

Casual Listener

Plan Premium Country US Device Samsung Watch 4 Classic Operating System WearOS   My Question or Issue Every time I press the "download to watch" button in any Spotify playlist, it load...

Eni

Moderator

6548 Views

6 replies

1 likes

  • 6548 Views
  • 6 replies
  • 1 likes

Superuser Contribution Google assistant does not recognize spotify as music provider

PlanPremiumCountrySloveniaDevicePixel 4aOperating SystemAndroid 11Spotify verision8.5.89.901 IssueGoogle assistant does not recognize spotify as music provider (see screenshot 1). When I ask google assistant to play a song it tells me that it is only...

Music Fan

Plan Premium Country Slovenia Device Pixel 4a Operating System Android 11 Spotify verision 8.5.89.901   Issue Google assistant does not recognize spotify as music provider (see scree...

kevinkoo

Newbie

12706 Views

26 replies

0 likes

  • 12706 Views
  • 26 replies
  • 0 likes

Superuser Contribution I Cant Change my profile picture

When i try to change my profile picture it loads up a bit then stops and says "we coudlnt do it want to try again?" Nothing wrong with my internet or storage and its a picture of myself not explicit or some other people etc.PlanPremiumCountryTurkeyDe...

Visitor

When i try to change my profile picture it loads up a bit then stops and says "we coudlnt do it want to try again?" Nothing wrong with my internet or storage and its a picture of myself not explicit ...

Joan

Moderator

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Listen To Local Files

PlanPremium CountryUSADeviceSamsung Galaxy S9+My Question or Issue So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my Windows 10 PC, but they are not playable through my phone. I've copied the lo...

Visitor

Plan Premium  Country USA Device Samsung Galaxy S9+ My Question or Issue   So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my ...

Not applicable

4404 Views

6 replies

0 likes

  • 4404 Views
  • 6 replies
  • 0 likes

Superuser Contribution Not all buttons and menu items are accessible in 1280x720 resolution (android car radio unit)

PlanFree/PremiumCountryUSDeviceEonon car radio unit with 10 inch screen at 1280x720Operating SystemAndroid My Question or IssueI am unable to access all functions and menu options on my car radio unit. I believe this is due to the resolution of the s...

Regular

Plan Free/Premium Country US Device Eonon car radio unit with 10 inch screen at 1280x720 Operating System Android   My Question or Issue I am unable to access all functions and menu op...

FabianJRA

Newbie

1352 Views

6 replies

0 likes

  • 1352 Views
  • 6 replies
  • 0 likes

Superuser Contribution App slows down in most categories

PlanPremiumCountrySwitzerlansDeviceGalaxy S21 UltraOperating SystemAndroid 14 In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only been the case since last week. I've cleared my cache and don't have battery ...

Visitor

Plan Premium Country Switzerlans Device Galaxy S21 Ultra Operating System Android 14   In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only be...

OscarDC

Moderator

826 Views

3 replies

0 likes

  • 826 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stop rewinding podcasts after notifications

So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupted. But I feel like there should be a setting to tur...

Visitor

So I listen to Spotify on my Galaxy s23 ultra. I like listening to podcasts. Every single time I get a notification the podcast rewinds for about 10 seconds. I don't mind the podcast being interrupte...

Anth76

Casual Listener

2445 Views

6 replies

1 likes

  • 2445 Views
  • 6 replies
  • 1 likes