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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1013 Views
  • 0 replies
  • 4 likes

Superuser Contribution Estoy escuchando en modo offline y se pausan las canciones?

Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema

  • Visitor
  • Me pasa todo el tiempo q se pausa, tanto en online como en offline. Ya eliminé la aplicación y la volvi a instalar y sigue el problema
  • Vasil
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution After an app crash, it logged me out and lost all my downloaded playlists

My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like playlists. How do I fix this?Device: Samsung Galaxy S8A...

  • Roadie
  • My app was not responding when I am adding songs to playlists on Spotify. It crashed and after a hard phone restart and reopened the app, it logged me out and I lost all my downloaded stuff like play...
  • MihailY
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Device won't show up in Devices

My droid no longer shows up as a device on the desktop player. Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. This started about the same time as I upgraded the app and exp...

  • Visitor
  • My droid no longer shows up as a device on the desktop player.  Also, the app says it has "no internet connection" even though it does and downloads all songs except for the "local" songs. ...
  • Maurost
  • Newbie
  • 64928 Views
  • 28 replies
  • 0 likes
  • 64928 Views
  • 28 replies
  • 0 likes

Superuser Contribution All tracks are played through the preview

PlanFreeCountryRussia DeviceHonor 5AOperating SystemAndroid 5.1 My Question or IssueAll songs on the phone started playing in preview mode, how can I turn off this mode and start listening to normal music again?

  • Visitor
  •   Plan Free Country Russia   Device Honor 5A Operating System Android 5.1   My Question or Issue All songs on the phone started playing in preview mode, how can I turn of...
  • Vasil
  • Moderator
  • 9855 Views
  • 7 replies
  • 0 likes
  • 9855 Views
  • 7 replies
  • 0 likes

Superuser Contribution Issue with storage option switching from internal to SD Card

PlanPremiumCountryTurkeyDeviceRedmi Note 9sOperating SystemAndroid 12My Question or IssueI updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD Card from internal. Before the update there was a option to do that ...

  • Casual Listener
  • Plan Premium Country Turkey Device Redmi Note 9s Operating System Android 12 My Question or Issue I updated my app to 8.9.22.539 version. Now I couldn't switch my preference of storage to SD...
  • EfeTheZeus
  • Casual Listener
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Superuser Contribution There is a clickable area in a gap between the bottom three icons and the Now Playing section

DeviceSamsung A32, Samsung S20 FE, probably othersOperating SystemAndroid 12, maybe others My Question or IssueFor the past year, there is a small but annoying clickable area between the Now Playing bar and the bottom bar (Home, Search, Library). Thi...

  • Regular
  • Device Samsung A32, Samsung S20 FE, probably others Operating System Android 12, maybe others   My Question or Issue For the past year, there is a small but annoying clickable area between...
  • cjmeyer96
  • Regular
  • 761 Views
  • 3 replies
  • 1 likes
  • 761 Views
  • 3 replies
  • 1 likes

Superuser Contribution Removing playlists from android auto

My son and I used to share a premium account. He now has his own account vai premium family. All of his playlists have been deleted from my account. Cannot see those playlists on my phone / pc. However when I plug my phone into my car and Spotify is ...

  • Casual Listener
  • My son and I used to share a premium account.    He now has his own account vai premium family.  All of his playlists have been deleted from my account. Cannot see those playlists on m...
  • Not applicable
  • 1372 Views
  • 4 replies
  • 0 likes
  • 1372 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sharing lyrics crashes app

PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A Operating System(iOS 10, Android Oreo, Windows 10,etc.)Beta My Question or IssueSharing lyrics crashes app

  • Music Fan
  • Plan Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 6A  Operating System (iOS 10, Android Oreo, Windows 10,etc.) Beta  My Question...
  • Eni
  • Moderator
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fone Bluetooth

Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone Obs: em qualquer outro app ele funciona normalmente PlanPremiun CountryBrasil DeviceSansung Galaxy S20 Op...

  • Newbie
  • Ao conectar o fone Bluetooth aparece que esta conectado com o modelo tal do fone mas nao sai som, o som sai apenas no auto falante do smartphone   Obs: em qualquer outro app ele funciona norma...
  • Eni
  • Moderator
  • 700 Views
  • 3 replies
  • 0 likes
  • 700 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Song Selection on Samsung Active 2 Watch

PlanPremiumCountryUKDeviceSamsung Active 2 Watch Operating SystemTizen My Question or IssueI am using the watch in standalone mode. When selecting songs from a list, an unselected song plays. For example, I searched for 'Questions' and first on the l...

  • Visitor
  • Plan Premium Country UK Device Samsung Active 2 Watch  Operating System Tizen   My Question or Issue I am using the watch in standalone mode. When selecting songs from a list, an ...
  • Maria
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crash shuffle to non shuffle

Plan/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Google pixel 8 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start my liked songs playlist in shuffle mode and then switch...

  • Newbie
  • Plan /Premium Country Netherlands  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Google pixel 8 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • Joan
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution My following list is not right number. How to fix it

I tried unfollowing and refollowing people it just keeps giving me the wrong amount of people I follow. I need help ASAP

  • Newbie
  • I tried unfollowing and refollowing people it just keeps giving me the wrong amount of people I follow. I need help ASAP
  • Joan
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove Like/Dislike buttons from lock screen / Option for Shuffle/Repeat instead

Hi I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online. (I know, I know, but what can I do.).I only tend to update ...

  • Casual Listener
  • Hi   I'm a long time premium user, and living overseas half of the time per year I have issues with updating from Playstore for my Android device, so I get away with apk downloads from online....
  • AlNeer
  • Casual Listener
  • 3179 Views
  • 5 replies
  • 4 likes
  • like-dislike
    shuffle-repeat
  • 3179 Views
  • 5 replies
  • 4 likes

Superuser Contribution No tengo acceso a mi cuenta creada con mi número y esa tiene mi descuento

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

  • Visitor
  • Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento
  • Ivelina
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast 'update date' is not accurate

In the page:Your Library -> Podcasts and shows (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right. For example - the last episode of a podcast date is actually today but it says updated 2 year...

  • Visitor
  • In the page: Your Library -> Podcasts and shows  (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right.   For example - the last...
  • Dylan0011
  • Visitor
  • 2228 Views
  • 12 replies
  • 1 likes
  • 2228 Views
  • 12 replies
  • 1 likes

Superuser Contribution How to link individual premium account to my new/different Google account

I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over

  • Visitor
  • I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over
  • Ivelina
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing by itself

My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this?PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, OneUI

  • Roadie
  • My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this? Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, O...
  • Maria
  • Moderator
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not resuming after listening to something else

PlanfreeCountryaustraliaDevices10Operating Systemandroid 12 My Question or Issueon my old phone (s7), if spotify was playing music and i watched/listened to something else (youtube, reel, audio clip, etc), spotify would pause and then resume playing ...

  • Newbie
  • Plan free Country australia Device s10 Operating System android 12   My Question or Issue on my old phone (s7), if spotify was playing music and i watched/listened to something else (y...
  • Vmiller89
  • Visitor
  • 2952 Views
  • 2 replies
  • 1 likes
  • 2952 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song Covers do not show on random downloaded songs

A lot of songs are missing their covers and they only come back temporary after I connect to wifi. Screenshotshttps://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=sharing

  • Newbie
  • A lot of songs are missing their covers and they only come back temporary after I connect to wifi.   Screenshots https://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=s...
  • Novy
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes