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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114074 Views

26 replies

4 likes

  • 114074 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229340 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229340 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588106 Views

79 replies

3 likes

  • 588106 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483658 Views

580 replies

42 likes

Account
Free
  • 483658 Views
  • 580 replies
  • 42 likes

Superuser Contribution Payment method not found

PlanFree/PremiumCountryEgyptDevice(iPhone 14)Operating System(iOS 18) My Question or IssueI can't find credits payment method

Newbie

Plan Free/Premium Country Egypt Device (iPhone 14) Operating System (iOS 18)   My Question or Issue I can't find credits payment method

Yordan

Moderator

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When I click on an album, it has songs in it that are not on the album.

I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album

Casual Listener

I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album

Ilovelendricklamar

Casual Listener

6266 Views

4 replies

0 likes

  • 6266 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer only works when not casting to another device?

PlanPremiumCountryCanadaDeviceSamsung TAB S7+Operating SystemAndroid My Question or Issuewhen I listen on the tablet, the sleep timer works. However, when I am listening on another device through Spotify connect, the sleep timer does not function. Th...

Music Fan

Plan Premium Country Canada Device Samsung TAB S7+ Operating System Android   My Question or Issue when I listen on the tablet, the sleep timer works. However, when I am listening on a...

Not applicable

8998 Views

5 replies

6 likes

  • 8998 Views
  • 5 replies
  • 6 likes

Superuser Contribution Spotify offline mode

PlanPremium Country Australia DeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueMy Spotify app continually says I am in offline mode and can't seem to find my internet connection (which is working fine on other devices) I've tried ...

Visitor

Plan Premium   Country  Australia   Device Samsung Galaxy S24   Operating System Android   My Question or Issue My Spotify app continually says I am in offline m...

Not applicable

24395 Views

11 replies

3 likes

  • 24395 Views
  • 11 replies
  • 3 likes

Superuser Contribution Smart shuffle makes sounds unplayable if there's no internet connection

PlanPremiumCountryGermanyDeviceSamsung SM-M315F/DSNOperating SystemAndroid 12 My Question or IssueIf you use smart shuffle in your favourite songlist (all sounds are downloaded) without an internet connection, all songs are unplayable or play with a ...

Visitor

Plan Premium Country Germany Device Samsung SM-M315F/DSN Operating System Android 12   My Question or Issue If you use smart shuffle in your favourite songlist (all sounds are download...

paul_sadofsky

Newbie

1338 Views

2 replies

3 likes

  • 1338 Views
  • 2 replies
  • 3 likes

Superuser Contribution Sort Albums by release date

Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but the sorting functions don't serve me completely as i would like to sort my albums by release dat...

Casual Listener

Country   Brazil   Operating System   (Android 11)   My Question or Issue   Recently i started to use the function to add the albums i listen to in my library, but ...

user-removed

Not applicable

13621 Views

7 replies

36 likes

Album library
Android
Release date
sort by
  • 13621 Views
  • 7 replies
  • 36 likes

Superuser Contribution Song restarting midway on repeat one

PlanPremium CountryCanada DeviceGalaxy Z Fold 5, Galaxy Tab S8+, Windows PCOperating System(Android 14 OneUI 6.1, Windows 11 N) My Question or IssueIt seems that a recent and previously "Fixed" bug has come back. When setting songs to repeat one, son...

Newbie

Plan Premium  Country Canada   Device Galaxy Z Fold 5, Galaxy Tab S8+, Windows PC Operating System (Android 14 OneUI 6.1, Windows 11 N)   My Question or Issue It seems that...

Elena

Moderator

13630 Views

29 replies

4 likes

  • 13630 Views
  • 29 replies
  • 4 likes

Superuser Contribution Lyrics not showing up

Plan - Premium YearlyCountry - India Device - Resmi K20Operating System - Android 10 My Question or IssueLyrics have been added to Spotify according to [this](https://support.spotify.com/us/using_spotify/features/can-i-see-lyrics-on-spotify/) page on...

Casual Listener

Plan - Premium Yearly Country - India   Device - Resmi K20 Operating System - Android 10   My Question or Issue Lyrics have been added to Spotify according to [this](https://...

Sam007Yeah

Visitor

1091 Views

2 replies

1 likes

Android 10
lyrics
  • 1091 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution My Music Stops after an ad, and every 10 seconds a New ad gets played,why?

If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played

Casual Listener

If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played

Not applicable

4413 Views

3 replies

0 likes

  • 4413 Views
  • 3 replies
  • 0 likes

Superuser Contribution O meu plano é duo e ficou individual, como faço pra voltar pro duo?

Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual.Só que eu quero continuar com o plano duo.

Visitor

Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual. Só que eu quero continuar com o plano duo.

Dessi

Moderator

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Premium-Audio quality

I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change in quality. Need help please. Wondering what's the p...

Visitor

I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change i...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't find the problem

When I'm offline I can't play all music I've already downloaded

Visitor

When I'm offline I can't play all music I've already downloaded

Vasil

Moderator

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Jam screen hides wifi speakers suddenly after last app upgrade.

I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is interfering ever since a 9/21/23 Spotify application ...

Casual Listener

I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is in...

M8ch0l

Casual Listener

5101 Views

19 replies

2 likes

  • 5101 Views
  • 19 replies
  • 2 likes

A button crash the application

The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine

Newbie

The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine

osornios

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle turn on by itself when connected to car.

When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...

Casual Listener

When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...

Eig8hty

Casual Listener

1985 Views

6 replies

0 likes

  • 1985 Views
  • 6 replies
  • 0 likes