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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6079 Views

0 replies

7 likes

  • 6079 Views
  • 0 replies
  • 7 likes

Superuser Contribution Android Auto crashing

Plan: PremiumCountry: PortugalDevice: Samsung S21+Operating System: Android My Question or IssueHi, my Android Auto has suddenly started crashing. It was working but not just stops during the first song. I've tried clearing the cache but to no avail....

Regular

Plan: Premium Country: Portugal Device: Samsung S21+ Operating System: Android   My Question or Issue Hi, my Android Auto has suddenly started crashing. It was working but not just stops d...

Maria

Moderator

2614 Views

7 replies

1 likes

  • 2614 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't login on my Android app but can login from computer

I've tried uninstalling and reinstalling Spotify, clearing data, but nothing works. I can log into my account fine from my computer, but from the app on my Android, I get a message saying "Something went wrong" and then the option to try logging in a...

Visitor

I've tried uninstalling and reinstalling Spotify, clearing data, but nothing works. I can log into my account fine from my computer, but from the app on my Android, I get a message saying "Something ...

MihailY

Moderator

542 Views

3 replies

1 likes

  • 542 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't download

PlanPremiumCountryIndiaDeviceVivo Y21Operating SystemAndroid My Question or IssueI can't download songs even though I have a premium plan

Visitor

  Plan Premium Country India Device Vivo Y21 Operating System Android   My Question or Issue I can't download songs even though I have a premium plan 

Elena

Moderator

448 Views

1 replies

0 likes

Premium
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unexpected default playback behavior with new device

Premium PlanUnited StatesPixel 8 ProAndroid 14 After upgrading my phone, I'm having an issue with Spotify played via my car's Bluetooth. Before changing devices, Spotify would automatically play whatever was Now Playing (e.g., if I was listening to m...

Newbie

Premium Plan United States Pixel 8 Pro Android 14   After upgrading my phone, I'm having an issue with Spotify played via my car's Bluetooth. Before changing devices, Spotify would automati...

Joan

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Widget doesn't work

PlanPremiumCountryPolandDeviceRedmi Note 8 ProOperating SystemAndroid 11 My Question or IssueRecently my Android widget stopped working, however I was using it without any problems since few years. Instead of standard navigation there's two buttons t...

Newbie

Plan Premium Country Poland Device Redmi Note 8 Pro Operating System Android 11   My Question or Issue Recently my Android widget stopped working, however I was using it without any pr...

Eni

Moderator

1688 Views

1 replies

1 likes

  • 1688 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Repeat Pixel 6a restarts, app crashes, and Bluetooth shutting off since last update

I am a premium subscriber in the US currently using a Google Pixel 6a with Android 14 to access Spotify. Since the most recent app update, Spotify has been randomly crashing after 3 or so songs, causing my phone to reset, and Bluetooth has also been ...

Visitor

I am a premium subscriber in the US currently using a Google Pixel 6a with Android 14 to access Spotify.  Since the most recent app update, Spotify has been randomly crashing after 3 or so songs...

Susan_GP

Moderator

2343 Views

9 replies

0 likes

  • 2343 Views
  • 9 replies
  • 0 likes

Superuser Contribution Repeat button has disappeared

As far as I can tell, since the UI refresh, I can't repeat a single song any more.(Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

Visitor

As far as I can tell, since the UI refresh, I can't repeat a single song any more. (Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

stix80

Newbie

12758 Views

10 replies

0 likes

  • 12758 Views
  • 10 replies
  • 0 likes

Superuser Contribution Link não abre no app do celular

Qualquer link de playlist que recebo, não abre no app do celular. Abre o Spotify na página inicial, atualiza a página porém não vai para a playlist, já reinstalei o app. Limpei o cache e não deu certo, todas as outras contas da família funcionam, mas...

Casual Listener

Qualquer link de playlist que recebo, não abre no app do celular. Abre o Spotify na página inicial, atualiza a página porém não vai para a playlist, já reinstalei o app. Limpei o cache e não deu cert...

MihailY

Moderator

1777 Views

3 replies

0 likes

  • 1777 Views
  • 3 replies
  • 0 likes

Superuser Contribution My songs won’t pause even after I press the pause button and exit the app

So I listen to music a lot. I sometimes have the Spotify app and another app in split mode to easily access it. Recently, it just started doing this thing where it’s either playing another song with the previous song’s title card. The worst thing tha...

Newbie

So I listen to music a lot. I sometimes have the Spotify app and another app in split mode to easily access it. Recently, it just started doing this thing where it’s either playing another song with ...

Robb4242

Casual Listener

2351 Views

2 replies

2 likes

  • 2351 Views
  • 2 replies
  • 2 likes

Superuser Contribution There is an hour of silence in one podcast's episodes

Two times now, while listening to the podcast Ologies, there has been a literal hour of complete silence in the middle of the ad break. The podcast is playing and the seconds tick by. The podcast episode displays on my phone as ~2 1/2 hours long. My ...

Casual Listener

Two times now, while listening to the podcast Ologies, there has been a literal hour of complete silence in the middle of the ad break. The podcast is playing and the seconds tick by. The podcast epi...

Joan

Moderator

366 Views

1 replies

1 likes

  • 366 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify has no audio on Android Auto, all others work fine

Plan PremiumCountry USDevice Pixel 6 ProOperating System Android 14 (latest release)Spotify app latest release2018 Honda Civic I've had no issues with spotify on this phone/car combination for well over a year. I generally use the AAwireless dongle t...

Regular

Plan Premium Country US Device Pixel 6 Pro Operating System Android 14 (latest release) Spotify app latest release 2018 Honda Civic        I've had no issues with spot...

Susan_GP

Moderator

4662 Views

18 replies

2 likes

  • 4662 Views
  • 18 replies
  • 2 likes

Superuser Contribution Instagram storylerimde Canvaslar gözükmüyor?

Merhaba, Şarkıları paylaşırken Canvaslar storylerimde gözükmüyor hiçbir şekilde nedeni nedir?

Visitor

Merhaba, Şarkıları paylaşırken Canvaslar storylerimde gözükmüyor hiçbir şekilde nedeni nedir?

Eni

Moderator

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't login anymore

PlanFreeCountryFranceDeviceSamsung Galaxy S21 Ultra AND Windows 10ProOperating SystemWindows 10Pro My Question or Issuehello, I am no able to connect anymore for 3 days now. This is happening simultaneously on my phone and windows.I tried connection ...

Casual Listener

Plan Free Country France Device Samsung Galaxy S21 Ultra AND Windows 10Pro Operating System Windows 10Pro   My Question or Issue hello, I am no able to connect anymore for 3 days now. ...

Not applicable

1264 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Download folder full of small files named 'com.spotify.music_xxxx'

Hello, recently noticed Spotify created a ton of small files in my download folder, creating a mess to find my actual downloads. They are named com.spotify.music_xxxx. My file browser categorize them as icons, but I can't open them to check that. Any...

Gig Goer

Hello,  recently noticed Spotify created a ton of small files in my download folder, creating a mess to find my actual downloads. They are named com.spotify.music_xxxx.  My file browser c...

mat4444

Gig Goer

978 Views

5 replies

0 likes

  • 978 Views
  • 5 replies
  • 0 likes

Superuser Contribution Equalizer Issues Bass Boost

PlanPremiumCountry United StatesDevice(Pixel 7)Operating System(Android 14) My Question or IssueWhen enabling Equalizer, bass boost is now automatically on, making the music sound flat when its set at none, when sliding the bass boost enhancement all...

Casual Listener

  Plan Premium Country  United States Device (Pixel 7) Operating System (Android 14)   My Question or Issue When enabling Equalizer, bass boost is now automatically on, maki...

AlejaR

Moderator

1859 Views

4 replies

0 likes

  • 1859 Views
  • 4 replies
  • 0 likes

Superuser Contribution Smart Shuffle stops playback (Liked Songs)

PlanPremiumCountryNetherlandsDeviceSony Xperia 5 IIOperating SystemAndroid 12 My Question or IssueWhenever I turn on smart shuffle in my Liked Songs it seems to break something. If I turn smart shuffle off and minimize the app and then go back to it ...

Music Fan

Plan Premium Country Netherlands Device Sony Xperia 5 II Operating System Android 12    My Question or Issue Whenever I turn on smart shuffle in my Liked Songs it seems to break s...

OscarDC

Moderator

1222 Views

12 replies

2 likes

  • 1222 Views
  • 12 replies
  • 2 likes

Superuser Contribution How to start a playlist from the start?

I am trying to get the playlist to start from the beginning and I read some of the complements and I found something that said that a step was to turn off the shuffle

Casual Listener

I am trying to get the playlist to start from the beginning and I read some of the complements and I found something that said that a step was to turn off the shuffle

Yordan

Moderator

9119 Views

1 replies

0 likes

  • 9119 Views
  • 1 replies
  • 0 likes

Newer songs not appearing on playlist

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S20 EdgeOperating SystemAndroid 13 My Question or IssueSo since last night at around 23:00 my time, every song i have added since March 2021 has disappeared on my playlist. The songs are still there I...

Casual Listener

Plan Free Country United Kingdom Device Samsung Galaxy S20 Edge Operating System Android 13   My Question or Issue So since last night at around 23:00 my time, every song i have added ...

no1fanofthepals

Casual Listener

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes