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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Superuser Contribution No tengo acceso a mi cuenta creada con mi número y esa tiene mi descuento

Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento

  • Visitor
  • Cerré por equivocación mi cuenta y no puedo acceder, spotify dice que no existe y necesito restaurarla para poder tener acceso a mi descuento
  • Ivelina
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast 'update date' is not accurate

In the page:Your Library -> Podcasts and shows (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right. For example - the last episode of a podcast date is actually today but it says updated 2 year...

  • Visitor
  • In the page: Your Library -> Podcasts and shows  (sort by recently updated), the field of 'updated date' is not accurate, and therefore it's not sorted right.   For example - the last...
  • Dylan0011
  • Visitor
  • 2233 Views
  • 12 replies
  • 1 likes
  • 2233 Views
  • 12 replies
  • 1 likes

Superuser Contribution How to link individual premium account to my new/different Google account

I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over

  • Visitor
  • I changed email address in my Spotify account now my subscription has not carried over into the corresponding Google account how can I switch it over
  • Ivelina
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps pausing by itself

My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this?PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Pie, OneUI

  • Roadie
  • My music keeps pausing by itself for no reason. I was putting on music on Spotify 24/7. How do I fix this? Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Pie, O...
  • Maria
  • Moderator
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not resuming after listening to something else

PlanfreeCountryaustraliaDevices10Operating Systemandroid 12 My Question or Issueon my old phone (s7), if spotify was playing music and i watched/listened to something else (youtube, reel, audio clip, etc), spotify would pause and then resume playing ...

  • Newbie
  • Plan free Country australia Device s10 Operating System android 12   My Question or Issue on my old phone (s7), if spotify was playing music and i watched/listened to something else (y...
  • Vmiller89
  • Visitor
  • 2957 Views
  • 2 replies
  • 1 likes
  • 2957 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song Covers do not show on random downloaded songs

A lot of songs are missing their covers and they only come back temporary after I connect to wifi. Screenshotshttps://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=sharing

  • Newbie
  • A lot of songs are missing their covers and they only come back temporary after I connect to wifi.   Screenshots https://drive.google.com/drive/folders/1YUn6lvHwUf6XbxTW6XL5yo7ET0Zapy66?usp=s...
  • Novy
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The playlist UI is broken when adding from the song

PlanPremium FamilyCountryUkraineDevice(OnePlus Nord N10 5G)Operating System(Oxygen OS 11, Android 11) My Question or IssueWhen adding a song to playlist from "now playing" UI, playlists look like this On my other phone running Android 12 everything l...

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  • Regular
  • Plan Premium Family Country Ukraine Device (OnePlus Nord N10 5G) Operating System (Oxygen OS 11, Android 11)   My Question or Issue When adding a song to playlist from "now playing" UI...
  • BodomFox
  • Regular
  • 834 Views
  • 7 replies
  • 0 likes
  • 834 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why does most of my current queue disappear when I re-open Spotify?

I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also always have the "repeat all" option selected. But when ...

  • Regular
  • I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also alwa...
  • RM_7
  • Newbie
  • 5149 Views
  • 14 replies
  • 1 likes
  • 5149 Views
  • 14 replies
  • 1 likes

Superuser Contribution Cannot view mine or others profiles on web/browser

I'm convinced that this is a Spotify problem because it happens on both chrome AND GoogleIt's something that JUST started happening, it was fine last night. I thought it was because I did not have a profile, but even after making one the problem stil...

  • Newbie
  • I'm convinced that this is a Spotify problem because it happens on both chrome AND Google It's something that JUST started happening, it was fine last night. I thought it was because I did not have ...
  • Vasil
  • Moderator
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Application crash after share

In offline mode, share button crashes applicationPlanPremium StudentCountryTurkeyDeviceSamsung Galaxy A24Operating SystemAndroid 14

  • Visitor
  • In offline mode, share button crashes application Plan Premium Student Country Turkey Device Samsung Galaxy A24 Operating System Android 14
  • Vasil
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music from black pink wont play

will PlanFamily PremiumCountry DeviceOneplus 7tOperating SystemAndroid My Question or IssueI don't know if this is happening with other artists however when I try to play any song from black pink it wont let me, it will just cancel any other music I ...

  • Casual Listener
  •  will  Plan Family Premium Country   Device Oneplus 7t Operating System Android   My Question or Issue I don't know if this is happening with other artists however when...
  • Rei_is_blinkeu
  • Visitor
  • 4001 Views
  • 6 replies
  • 0 likes
  • 4001 Views
  • 6 replies
  • 0 likes

Spotify Premium on Google Home (Android 14, April 2024)

I can't seem to link my Spotify Premium account to the Google Home app.I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spotify (for example, I don't have a '+' in the top left ...

  • Visitor
  • I can't seem to link my Spotify Premium account to the Google Home app. I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spot...
  • parkerga098
  • Casual Listener
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium feature found glitch

I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open

  • Casual Listener
  • I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open
  • magnum2468
  • Casual Listener
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

Superuser Contribution i have a redmi note 12 pro and i cant change my spotify theme

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

  • Visitor
  • i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode
  • Novy
  • Moderator
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify opening up on my phone when my wife turns it on on hers

This is slightly annoying. I find I'll be listening to an audiobook or something else on my phone. My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listening to and spotify will pop up with whatever my wife is listeni...

  • Regular
  • This is slightly annoying.  I find I'll be listening to an audiobook or something else on my phone.  My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listen...
  • Jduckueuueuw
  • Visitor
  • 4596 Views
  • 9 replies
  • 0 likes
  • 4596 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps changing playlist on startup

PlanFreeCountryGermanyDevicePixel 7aOperating SystemAndroid 14Spotify VersionThe Spotify Version on my phone is 8.9.22.539 My Question or IssueAbout every second or third start of spotify on my phone, the played song changes to recommended songs inst...

  • Regular
  • Plan Free Country Germany Device Pixel 7a Operating System Android 14 Spotify Version The Spotify Version on my phone is 8.9.22.539   My Question or Issue About every second or third...
  • MartinT
  • Moderator
  • 1380 Views
  • 4 replies
  • 0 likes
  • 1380 Views
  • 4 replies
  • 0 likes

Superuser Contribution All songs stopping after 3 seconds

Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, songs play fine. Tested on mobile data and WiFi and ...

  • Visitor
  • Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, s...
  • Maria
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes