Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
117819 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
237101 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
597817 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
490438 Views
581 replies
42 likes
PlanPremiumDeviceOppo Find X2 Pro / Lenovo P11 ProOperating SystemAndroid 12 / 11 My Question or Issue:Album art stops being displayed in library. Reinstalling the app temporarily fixes the problem, but it returns after a couple of days. Artist artwo...
Plan Premium Device Oppo Find X2 Pro / Lenovo P11 Pro Operating System Android 12 / 11 My Question or Issue: Album art stops being displayed in library. Reinstalling the app temporaril...
Not applicable
16278 Views
38 replies
8 likes
I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium account I turn auto mix off. Please help me I am going ...
I have a playlist of 303 songs I cannot see anything past may 2024. It only shows 94 songs and loops when I play the last song at the end of the playlist. I am on android I have a Family Premium acco...
Moderator
698 Views
1 replies
0 likes
Hi there, I have Spotify premium in new Zealand. I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker. I need this to be linked to my account so there are no ads. For my every day pho...
Hi there, I have Spotify premium in new Zealand. I have an iphone 8 that is connected to a speaker in my baby's room. We play White Noise through this phone and speaker....
Moderator
549 Views
1 replies
0 likes
Hallo,ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausfinden. Habe jetzt schon das Betriebssystem komplett n...
Hallo, ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausf...
Newbie
2941 Views
7 replies
2 likes
apparently, smart shuffle ONLY adds recommended songs to your playlist. Either rename Smart Shuffle to Smart Recommendations, or make it so that Smart Shuffle actually shuffles your playlist as well. I would love to find new music to listen to.
apparently, smart shuffle ONLY adds recommended songs to your playlist. Either rename Smart Shuffle to Smart Recommendations, or make it so that Smart Shuffle actually shuffles your playlist as well....
Moderator
1641 Views
1 replies
0 likes
Has anyone else noticed that the EQ will occasionally just turn itself off mid-playback? It turns back on again as soon as you go back into the audio effects settings page. This happens while connected to speakers via bluetooth. I don't know if it ha...
Has anyone else noticed that the EQ will occasionally just turn itself off mid-playback? It turns back on again as soon as you go back into the audio effects settings page. This happens while con...
Music Fan
5354 Views
11 replies
0 likes
DeviceOnePlus 6Operating SystemAndroid 11 I use wired headphones on my OnePlus and Spotify has started randomly pausing and skipping songs. NOTICE: I know why this happens. The headphone wire is getting old and that means that the connection is not 1...
Device OnePlus 6 Operating System Android 11 I use wired headphones on my OnePlus and Spotify has started randomly pausing and skipping songs. NOTICE: I know why this happens. The headpho...
Moderator
8849 Views
3 replies
0 likes
I've recently had to switch to using an older phone for the moment due to my main phone being sent off for repairs. My Spotify client won't load any kind of content at all. Personal and curated playlists show up as being empty, artist pages will not ...
I've recently had to switch to using an older phone for the moment due to my main phone being sent off for repairs. My Spotify client won't load any kind of content at all. Personal and curated playl...
Newbie
1659 Views
2 replies
0 likes
when the sleep timer is on songs sometimes start playing really loud it only happens when sleep timer is on and returns to normal volume after I pause it.
when the sleep timer is on songs sometimes start playing really loud it only happens when sleep timer is on and returns to normal volume after I pause it.
Moderator
567 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssuePreviously I could play music, it would pause when a call came through,a nd resume after the call. Something has happened now to stop it, and I ...
Plan Premium Country United Kingdom Device Samsung Galaxy Note 9 Operating System Android 10 My Question or Issue Previously I could play music, it would pause when a call came throu...
Not applicable
6217 Views
6 replies
0 likes
PlanPremiumDeviceRedmi Note 9M2003J15SSOSMIUI Global 12.5.1 Sable12.5.1.0 (RJOMIXM)Android Version11 RP1A.200720.011Security Update 2021-07-01Spotify Version8.6.62.1029My IssueCar mode doesn't work offline. When online, the lower part of the car mode...
Plan Premium Device Redmi Note 9 M2003J15SS OS MIUI Global 12.5.1 Sable 12.5.1.0 (RJOMIXM) Android Version 11 RP1A.200720.011 Security Update 2021-07-01 Spotify Version 8.6.62.1029 My Is...
Not applicable
2045 Views
4 replies
0 likes
I remember the whole time I've used spotify, the "settings" icon was always on the home screen in the top right corner. But it's not there anymore...I've gone through every screen looking for settings but it's not there anymore. Where has it moved to...
I remember the whole time I've used spotify, the "settings" icon was always on the home screen in the top right corner. But it's not there anymore... I've gone through every screen looking for set...
Newbie
31811 Views
2 replies
3 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueI must start by saying that I am extremely disappointed that this is still a problem when I found several threads dating back to 2017 about this very issue. ...
Plan Premium Country USA Device Samsung Galaxy S10e Operating System Android 11 My Question or Issue I must start by saying that I am extremely disappointed that this is still a prob...
Newbie
5068 Views
10 replies
2 likes
Hello, I'm in the US, use the family plan and am having some issues with one of our devices. He has a Motorola razr plus 2023 and the OS is Android 14. First off, his device does not seem to be using smart shuffle properly when picking artist radio s...
Hello, I'm in the US, use the family plan and am having some issues with one of our devices. He has a Motorola razr plus 2023 and the OS is Android 14. First off, his device does not seem to...
Moderator
756 Views
1 replies
0 likes
Hi, I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm disconnected from my phone the songs won't start. It worked fine just a ...
Hi, I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm discon...
Regular
12357 Views
26 replies
1 likes
It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. This is ridiculous because we might be playing the ...
It is very annoying that one has to first Shuffle play a playlist and then go to the Now Playing and then tap on the shuffle icon to be able to TURN OFF Shuffle and to play the next tracks in order. ...
Casual Listener
95447 Views
24 replies
25 likes
A download has been at 99% completed for over 3hrs. I can't see what is being downloaded and can't stop it.
A download has been at 99% completed for over 3hrs. I can't see what is being downloaded and can't stop it.
Newbie
2202 Views
4 replies
0 likes
I play music and a few sec or min latter the music pauses. If I set It on air plain mode it plays well no interruptions. This is on my galaxy note 24 using Samsung wireless head phones.
I play music and a few sec or min latter the music pauses. If I set It on air plain mode it plays well no interruptions. This is on my galaxy note 24 using Samsung wireless head phones.
Moderator
399 Views
1 replies
0 likes
My Question or Issue: Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked with the support a week ago and they solved me the problem ...
My Question or Issue: Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked w...
Newbie
4981 Views
38 replies
1 likes
i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "something went wrong" error. With songs it just plays an...
i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "somet...
Not applicable
835 Views
2 replies
0 likes
