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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify connect on Sonos switch to phone bluetooth when reconnected

PlanPremiumCountrySingapore DevicePixel 7a, Sonos Era 100Operating SystemAndroid 13 My Question or IssueI’m encountering a weird user experience when using Spotify connect I am using a hearing aid that is bluetooth connected to my phoneI start a song...

  • Casual Listener
  • Plan Premium Country Singapore   Device Pixel 7a, Sonos Era 100 Operating System Android 13   My Question or Issue I’m encountering a weird user experience when using Spotify co...
  • Dian
  • Spotify Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Songs based on..." changed to "We play recommended Songs for you"?

Hello,I just got a quick question:When I play a Song with no Playlist or Songs in queue, it always played "Songs based on...", songs that were similar to the song I started.Now it says "We play recommended Songs for you". Is that the same, or has som...

  • Music Fan
  • Hello, I just got a quick question: When I play a Song with no Playlist or Songs in queue, it always played "Songs based on...", songs that were similar to the song I started. Now it says "We play...
  • Susan_GP
  • Moderator
  • 420 Views
  • 5 replies
  • 0 likes
  • 420 Views
  • 5 replies
  • 0 likes

Superuser Contribution High battery drain when connected to Galaxy Watch Active

PlanPremium DeviceGoogle Pixel/Samsung Galaxy Watch ActiveOperating SystemAndroid P My Question or IssueI'm experiencing high battery usage from the Spotify app when connected to my Galaxy watch Active in remote playback mode, even when no music is p...

  • Casual Listener
  • Plan Premium   Device Google Pixel/Samsung Galaxy Watch Active Operating System Android P   My Question or Issue I'm experiencing high battery usage from the Spotify app when conne...
  • dieserniko
  • Regular
  • 13817 Views
  • 20 replies
  • 23 likes
  • 13817 Views
  • 20 replies
  • 23 likes

Superuser Contribution APP CRASH WHEN PREMIUM IS CONECTED (FREE ACCOUNT WORKS)

hi, i have a android chinese headunit and when i try to enter on my spotify premium account, apps crash and close. I try create a free account and apps works properly. here is two videos showing this issue https://youtube.com/shorts/qigyv07Dchw (app ...

  • Visitor
  • hi, i have a android chinese headunit and when i try to enter on my spotify premium account, apps crash and close. I try create a free account and apps works properly.   here is two videos sho...
  • Susan_GP
  • Moderator
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Superuser Contribution problem controlling volume on my new samsung galaxy watch 4

i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue. please help me in solving this problem

  • Newbie
  • i bought a new samsung galaxy watch 4 and i am not able to control volume with the spotify app. The spotify app is not connecting as your phone but connecting as my device name. this may be the issue...
  • jatin123
  • Visitor
  • 731 Views
  • 2 replies
  • 0 likes
  • 731 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Assign volume buttons to spotify volume instead of media volume

Hey there,Since I switched from an older model to the Galaxy S22, I've been missing a feature in Spotify that is important to me. When I listen to music, it's usually on a smart speaker with Spotify Connect integration. With my old phone, I could eas...

  • Casual Listener
  • Hey there, Since I switched from an older model to the Galaxy S22, I've been missing a feature in Spotify that is important to me. When I listen to music, it's usually on a smart speaker with Spot...
  • xb__Levi__dx
  • Casual Listener
  • 6359 Views
  • 6 replies
  • 0 likes
  • 6359 Views
  • 6 replies
  • 0 likes

Solved!! Language bug & feature missing

PlanPremiumCountryBrazilDeviceMoto G8 PowerOperating SystemAndroid 11 My Question or Issue Hello, my current Spotify Version is 8.8.62.491. There was a new Spotify feature that I enjoyed a lot but suddenly is missing from my Spotify. I tried clean re...

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  • Gig Goer
  •   Plan Premium Country Brazil Device Moto G8 Power Operating System Android 11   My Question or Issue   Hello, my current Spotify Version is 8.8.62.491.   There...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Force Stop not working on Pixel 6xl with Android 13

PlanPremiumCountryUSADeviceGoogle Pixel 6XL Operating SystemAndroid 13 My Question or IssueForce stop is no longer working for my Spotify app. It works for every other app that it is meant to work for but Spotify just won't turn off. Background data ...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 6XL  Operating System Android 13   My Question or Issue Force stop is no longer working for my Spotify app. It works for every other...
  • Clourynth
  • Visitor
  • 4703 Views
  • 24 replies
  • 2 likes
  • Android 13
    Force Stop
    Google Pixel 6XL
  • 4703 Views
  • 24 replies
  • 2 likes

Superuser Contribution Volume drops 10% - 20% every few seconds when casting to google home speaker

PlanPremium CountryGermany DeviceGoogle Home (Mini) Speaker My Question or IssueHi, when I am casting to my google home speakers the volume drops every few seconds. The Volume decreases like 10% - 20% for around one second and is then back to normal....

  • Newbie
  • Plan Premium   Country Germany   Device Google Home (Mini) Speaker   My Question or Issue Hi, when I am casting to my google home speakers the volume drops every few seconds....
  • OscarDC
  • Moderator
  • 641 Views
  • 7 replies
  • 1 likes
  • 641 Views
  • 7 replies
  • 1 likes

Superuser Contribution Google assistant does not recognize spotify as music provider

PlanPremiumCountrySloveniaDevicePixel 4aOperating SystemAndroid 11Spotify verision8.5.89.901 IssueGoogle assistant does not recognize spotify as music provider (see screenshot 1). When I ask google assistant to play a song it tells me that it is only...

  • Music Fan
  • Plan Premium Country Slovenia Device Pixel 4a Operating System Android 11 Spotify verision 8.5.89.901   Issue Google assistant does not recognize spotify as music provider (see scree...
  • сахаян
  • Casual Listener
  • 7290 Views
  • 25 replies
  • 0 likes
  • 7290 Views
  • 25 replies
  • 0 likes

Se saltan algunas partes de canciones

PlanGratisPaísEspañaDispositivoHuawei Y5Sistema operativoAndroide Mi pregunta o problemaBueno, puede que esto sea mar porque yo soy una novata o algo (empecé a utilizar Spotify hace unas 2 semanas) pero bueno, les cuento mi problema:Cuando me lo inst...

  • Visitor
  • Plan Gratis País España Dispositivo Huawei Y5 Sistema operativo Androide   Mi pregunta o problema Bueno, puede que esto sea mar porque yo soy una novata o algo (empecé a utilizar Spot...
  • Ondy85
  • Visitor
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Replay a Queue and Clear Queue

Desktop / AndriodPremium user Google Music is going away, but had the ability to add a few songs to a queue and replay them, as well as being able to clear the entire queue at once.Why is that not a feature here? It is asinine that I have to have a s...

  • Visitor
  • Desktop / Andriod Premium user   Google Music is going away, but had the ability to add a few songs to a queue and replay them, as well as being able to clear the entire queue at once. Why...
  • Lamb_beforetime
  • Visitor
  • 1430 Views
  • 1 replies
  • 4 likes
  • 1430 Views
  • 1 replies
  • 4 likes

can't view full playlist descriptions

title. can't view more than two lines of text on any playlist descriptions. there's no "..." at the end, it just cuts off at the last word that fits within the two lines.version: 8.8.14.575plan: premiumandroid: 13 (one ui 5)model: samsung s20 fe 5g

  • Visitor
  • title. can't view more than two lines of text on any playlist descriptions. there's no "..." at the end, it just cuts off at the last word that fits within the two lines. version: 8.8.14.575 plan...
  • Kimia_1380
  • Visitor
  • 2738 Views
  • 2 replies
  • 4 likes
  • 2738 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Spotify Auto Plays After Pausing Android Auto

PlanPremiumCountryUSADeviceSamsung Galaxy A23 5GOperating SystemAndroid 13 My Question or IssueSpotify will resume playing through the phone speaker after the first few seconds following pausing via the Android Auto interface or if I turn off my car....

  • Roadie
  • Plan Premium Country USA Device Samsung Galaxy A23 5G Operating System Android 13   My Question or Issue Spotify will resume playing through the phone speaker after the first few secon...
  • MihailY
  • Moderator
  • 2415 Views
  • 16 replies
  • 1 likes
  • 2415 Views
  • 16 replies
  • 1 likes

Superuser Contribution Why can't I watch video once my phone links to car Bluetooth?

When my phone links to the cars Bluetooth I am no longer able to watch video of Joe Rogans podcast. I can watch it normally but once in the car it switches to audio only with no video option. I turn car mode off and still no option for video. Very an...

  • Casual Listener
  • When my phone links to the cars Bluetooth I am no longer able to watch video of Joe Rogans podcast. I can watch it normally but once in the car it switches to audio only with no video option. I turn ...
  • noslenr
  • Newbie
  • 2080 Views
  • 8 replies
  • 0 likes
  • 2080 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify starts up and shows the last song I'm on every time I restart my phone

PlanPremiumCountry DeviceSamsung 20feOperating SystemAndroid My Question or IssueEvery time I restart Spotify "helpfully" pops up on my phone reminding me of the last song I happened to be listening to.This may come as a terrible shock to you but my ...

  • Regular
  • Plan Premium Country   Device Samsung 20fe Operating System Android   My Question or Issue Every time I restart Spotify "helpfully" pops up on my phone reminding me of the last so...
  • Audiotune203
  • Casual Listener
  • 14769 Views
  • 23 replies
  • 0 likes
  • 14769 Views
  • 23 replies
  • 0 likes

Audio changes when YouTube is open

PlanPremiumCountryIsrael DevicePoco X3 ProOperating System Android 12 My Question or IssueWhen YouTube is opened on phone the sound amplifies and some effect (probably stereo enhance) is on. This happens only while listening with Bluetooth earphones ...

  • Newbie
  • Plan Premium Country Israel    Device Poco X3 Pro Operating System  Android 12   My Question or Issue When YouTube is opened on phone the sound amplifies and some effec...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Spotify Changes Default Download Location By Itself

My Question or Issue I am using Spotify Version 8.5.31.676 for Android. Twice in the last week, the Spotify app has, on its own, changed the default storage location for music downloads. Specifically, it changed the storage location from my SD card t...

  • Casual Listener
  • My Question or Issue   I am using Spotify Version 8.5.31.676 for Android.  Twice in the last week, the Spotify app has, on its own, changed the default storage location for music download...
  • Masagusfoto
  • Newbie
  • 1444 Views
  • 6 replies
  • 4 likes
  • 1444 Views
  • 6 replies
  • 4 likes

Superuser Contribution Your client does not have permission to get URL

PlanPremiumCountryGermanyDevicemi 10 pro maxoperation systemAndroidhello dearThe following error is displayed when I try to log in to SpotifyError: ForbiddenYour client does not have permission to get URL / from this server.when i want to play music ...

  • Newbie
  • Plan Premium Country Germany Device mi 10 pro max operation system Android hello dear The following error is displayed when I try to log in to Spotify Error: Forbidden Your client does not...
  • csjgamingtv
  • Casual Listener
  • 16544 Views
  • 6 replies
  • 1 likes
  • 16544 Views
  • 6 replies
  • 1 likes