Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 21707 Views
  • 57 replies
  • 22 likes
  • 21707 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 867853 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 867853 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24220 Views
  • 4 replies
  • 0 likes
  • 24220 Views
  • 4 replies
  • 0 likes

Solved!! Why can't I turn off crossfade?

For some reason reason that I don't understand crossfade is turning on but only in some playlist. I like to keep my crossfade in 0 but it appears that it is being turned to maximum on some playlist, rock mix is one of them, and I don't know how to ma...

  • Visitor
  • For some reason reason that I don't understand crossfade is turning on but only in some playlist. I like to keep my crossfade in 0 but it appears that it is being turned to maximum on some playlist, ...
  • kaworu_bloodpaw
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different songs/podcasts on different devices

PlanPremiumCountrySwedenDeviceSamsung s22 plusOperating SystemAndroid My Question or IssueMy wife and I share playlists. One in particular where we have a white noise podcast and I cant access it since the last update, she can still see it in the pla...

  • Regular
  • Plan Premium Country Sweden Device Samsung s22 plus Operating System Android   My Question or Issue My wife and I share playlists. One in particular where we have a white noise podcast...
  • Lyubka
  • Moderator
  • 735 Views
  • 8 replies
  • 0 likes
  • 735 Views
  • 8 replies
  • 0 likes

Superuser Contribution Hey I can't log in to my Spotify on my phone but I can log in on my ipad

It doesn't let me log in I tried everything I tried deleting the app and downloading it again and restarting my phone updating my phone but its no use

  • Visitor
  • It doesn't let me log in I tried everything I tried deleting the app and downloading it again and restarting my phone updating my phone but its no use
  • MihailY
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automix is not working on personal playlists

It turned out that on Android device the Automix function is not somehow working on the personal playlists. However it is working well on the curated/own Spotify playlists. Please advise.

  • Newbie
  • It turned out that on Android device the Automix function is not somehow working on the personal playlists. However it is working well on the curated/own Spotify playlists. Please advise.
  • Lyubka
  • Moderator
  • 2825 Views
  • 3 replies
  • 0 likes
  • 2825 Views
  • 3 replies
  • 0 likes

Having volume issues.....just change apps....

Wow, just wow. I'm not one to complain, I work in IT at an ISP so get the redunacy of invalid customer complaint. I'm also Irish so get angry maybe twice a year and it takes a lot to rile me up. This is one of those times. The volume spike issue with...

  • Casual Listener
  •     Wow, just wow.   I'm not one to complain, I work in IT at an ISP so get the redunacy of invalid customer complaint. I'm also Irish so get angry maybe twice a year and it takes ...
  • rednightmare11
  • Casual Listener
  • 377 Views
  • 1 replies
  • 2 likes
  • 377 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playing on Google Home vs Connecting wireless buds on phone

Plan:PremiumCountryThe NetherlandsDeviceNothing Phone (1)Operating SystemNothing OS / Android 13 My Question or IssueI play music through Spotify in our baby room at night when he goes to sleep on a Google Home speaker. While this is playing and I co...

  • Newbie
  • Plan: Premium Country The Netherlands Device Nothing Phone (1) Operating System Nothing OS / Android 13   My Question or Issue I play music through Spotify in our baby room at night wh...
  • AlejaR
  • Moderator
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some downloaded songs don't play in offline mode

Some downloaded songs and podcasts can't be played when offline. The player just stops without skipping them

  • Visitor
  • Some downloaded songs and podcasts can't be played when offline. The player just stops without skipping them
  • Joan
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

One plus 8T issues

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify suddenly stops music in between , there are no updates but again have to play musi...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spot...
  • Ximzend
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • Oneplus 8T
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I change my playlist image and name?

Hi Spotify, Lately I've been trying to change my playlist name and image but when I try to change it, it doesn't change anything at all. I heard that I must create a new playlist but that is hard because my playlist is over 48 hours long.How can I ge...

  • Newbie
  • Hi Spotify, Lately I've been trying to change my playlist name and image but when I try to change it, it doesn't change anything at all. I heard that I must create a new playlist but that is hard bec...
  • Alex
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Always show lyrics on top (stick on top)

PlanPremiumGermanyCountry DeviceOnePlus 8 pro Operating SystemAndroid 11 My Question or IssueIf I am in a playlist at the end of each song the lyrics disappear. I would like to see them always on top (stick on top).

  • Newbie
  • Plan Premium GermanyCountry   Device OnePlus 8 pro   Operating System Android 11   My Question or Issue If I am in a playlist at the end of each song the lyrics disappear. I...
  • hulloalma
  • Newbie
  • 406 Views
  • 2 replies
  • 1 likes
  • 406 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cant control Spotify on my computer from my phone anymore

PlanPremiumCountryUnited StatesDeviceLG Q7+Operating SystemWindows 10My Question or IssueI used to use my phone to control my Spotify playing on my computer while I played games. for the past 2 days when I try to start playing a song on my phone and ...

  • Visitor
  • Plan Premium Country United States Device LG Q7+ Operating System Windows 10 My Question or Issue I used to use my phone to control my Spotify playing on my computer while I played games. fo...
  • erinrose80455
  • Newbie
  • 6194 Views
  • 8 replies
  • 6 likes
  • 6194 Views
  • 8 replies
  • 6 likes

Superuser Contribution Undownloaded songs playing in offline mode

Hi, when in offline mode, Spotify automatically plays recommended songs when my playlist has ended. How is this possible if I'm offline?

  • Casual Listener
  • Hi, when in offline mode, Spotify automatically plays recommended songs when my playlist has ended. How is this possible if I'm offline?
  • grayarea45
  • Casual Listener
  • 309 Views
  • 3 replies
  • 1 likes
  • 309 Views
  • 3 replies
  • 1 likes

Solved!! Unable to edit or sort Playlist

PlanPremiumCountryUnited States DeviceSamsung Galaxy S20+Operating SystemAndroid 13 My Question or IssueWhy are the edit Playlist & sort options within a Playlist no longer available on the mobile app? I have uninstalled, reinstalled and clean reinst...

  • Newbie
  • Plan Premium Country United States  Device Samsung Galaxy S20+ Operating System Android 13   My Question or Issue Why are the edit Playlist & sort options within a Playlist no...
  • Taylith
  • Community Legend
  • 241 Views
  • 1 replies
  • 1 likes
  • 241 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why the hell can't I sync my local files by just plugging my phone into my computer?

I have a Samsung Galaxy Note 2 N7100, which I'd like to sync my local files over to. I realize that you can do that by connecting to the same WiFi network as my computer. The problem is that I use a desktop, and I'm running it over an ethernet cable....

  • Regular
  • I have a Samsung Galaxy Note 2 N7100, which I'd like to sync my local files over to. I realize that you can do that by connecting to the same WiFi network as my computer. The problem is that I use a ...
  • pat11
  • Visitor
  • 5308 Views
  • 9 replies
  • 0 likes
  • 5308 Views
  • 9 replies
  • 0 likes

Bluetooth speaker shutting off stops playback on another device

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemWindows 10 + Android (although i suspect any OS) My Question or IssueI listen to Spotify on Windows, connected to a bluetooth speaker while i work. At noon i go for a walk, turn on spotify...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Windows 10 + Android (although i suspect any OS)   My Question or Issue I listen to Spotify on Windows, connected t...
  • Frosty99
  • Casual Listener
  • 813 Views
  • 2 replies
  • 1 likes
  • 813 Views
  • 2 replies
  • 1 likes

preview: downloading notification won't go away

So I sould start with the usual first post disclaimer: I did search for this and did not find a general bug report thread but I appologize if my noob status and the fact that I am posting from my phone have combined for an error in etiquitte.I have u...

  • Newbie
  • So I sould start with the usual first post disclaimer: I did search for this and did not find a general bug report thread but I appologize if my noob status and the fact that I am posting from my pho...
  • RobertR1
  • Newbie
  • 3786 Views
  • 1 replies
  • 0 likes
  • 3786 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify wont start from background in offline mode.

PlanPremiumCountry DeviceSamsung Galaxy S21 UltraOperating SystemAndroid 13 My Question or IssueFor some reason Spotify can't be woken up from notification list in offline mode when it's closed down, it works just fine if i go online but not in offli...

  • Regular
  • Plan Premium Country   Device Samsung Galaxy S21 Ultra Operating System Android 13   My Question or Issue For some reason Spotify can't be woken up from notification list in offli...
  • Zlappy
  • Casual Listener
  • 540 Views
  • 8 replies
  • 0 likes
  • 540 Views
  • 8 replies
  • 0 likes