Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33101 Views
  • 62 replies
  • 25 likes
  • 33101 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872867 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872867 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25257 Views
  • 3 replies
  • 0 likes
  • 25257 Views
  • 3 replies
  • 0 likes

Superuser Contribution "You've discovered a Premium feature" shows on Premium

PlanPremiumCountryUKDevice: Samsung s21 +Operating SystemAndroid 13My Question or IssueAny time i try to tap shuffle on a playlist, i get "You've discovered a Premium feature" pop up while on Premium. I've cleared the cache, the data and then uninsta...

  • Newbie
  •   Plan Premium Country UK Device:  Samsung s21 + Operating System Android 13 My Question or Issue Any time i try to tap shuffle on a playlist, i get "You've discovered a Premium f...
  • Alex
  • Spotify Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find the three-dot button

I'm trying to block an artist, using my android app, but that three-dot button, which should be next to the follow button, is missing. (I've just installed the latest app update. it's still missing)

  • Casual Listener
  • I'm trying to block an artist, using my android app, but that three-dot button, which should be next to the follow button, is missing. (I've just installed the latest app update. it's still missing)
  • BellaOr
  • Casual Listener
  • 893 Views
  • 4 replies
  • 1 likes
  • 893 Views
  • 4 replies
  • 1 likes

Superuser Contribution Why does spotify get stuck in a paused state?

I use the Spotify app version 8.8.44.527 on a Google Pixel 6A with Bluetooth in my car, a 2016 Prius. Most often, it works beautifully, but sometimes it just stops. The controls do not indicate that it is paused. Pressing the pause button multiple ti...

  • Regular
  • I use the Spotify app version 8.8.44.527 on a Google Pixel 6A with Bluetooth in my car, a 2016 Prius. Most often, it works beautifully, but sometimes it just stops. The controls do not indicate that ...
  • shochatd
  • Regular
  • 671 Views
  • 8 replies
  • 0 likes
  • 671 Views
  • 8 replies
  • 0 likes

Superuser Contribution Sleep time for all

The timer function was recently removed for alot of users and is something that makes using the app a necessity for alot of people. Some people may be able to use it but disabling it can and does cause issues for alot of people. If leaving the platfo...

  • Visitor
  • The timer function was recently removed for alot of users and is something that makes using the app a necessity for alot of people. Some people may be able to use it but disabling it can and does cau...
  • Eni
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution First load is slow while using mobile data

PlanPremiumCountryLithuaniaDeviceXiaomi Redmit Note 8 ProOperating SystemMIUI Global 12.0.5 (Android version 10 QP1A. 190711.020) My Question or IssueWhen opening Spotify, the initial load is very slow (home page/search page takes around 30-60 second...

  • Newbie
  • Plan Premium Country Lithuania Device Xiaomi Redmit Note 8 Pro Operating System MIUI Global 12.0.5 (Android version 10 QP1A. 190711.020)   My Question or Issue When opening Spotify, th...
  • Joan
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turn off shuffle for Audiobooks

Is there a way to turn off shuffle for audiobooks in the Free Version?

  • Visitor
  • Is there a way to turn off shuffle for audiobooks in the Free Version?
  • Enonimouse
  • Visitor
  • 2858 Views
  • 2 replies
  • 0 likes
  • audibook
    shuffle
  • 2858 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can't I preview suggested songs before putting them on my playlist?

When I tap "Add to this playlist" I'm not allowed to preview and listen to a clip of any of the suggested songs anymore. It only lets me listen to clips of my liked songs. Is this a premium feature now? I'm on android and I'm a free user.

  • Casual Listener
  • When I tap "Add to this playlist" I'm not allowed to preview and listen to a clip of any of the suggested songs anymore. It only lets me listen to clips of my liked songs. Is this a premium feature n...
  • DeluluCarrot
  • Casual Listener
  • 368 Views
  • 4 replies
  • 1 likes
  • 368 Views
  • 4 replies
  • 1 likes

Superuser Contribution Mobile app doesn't recognize me as a subscribr...laptop is fine

Mobile just changed??? Reinstalled app still doesn't recognize me and no access to my playlists...advises me to make my first playlist

  • Visitor
  • Mobile just changed??? Reinstalled app still doesn't recognize me and no access to my playlists...advises me to make my first playlist
  • Yordan
  • Moderator
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto: Albums not showing up

PlanPremiumCountryGermanyDevicePixel 6 / Hyundai i20Operating SystemAndroid 13 My Question or IssueHi,I am new to use Spotify in my Car with Android Auto, but I have one issue with the App. When browsing my library I can select and filter all my arti...

  • Regular
  • Plan Premium Country Germany Device Pixel 6 / Hyundai i20 Operating System Android 13   My Question or Issue Hi, I am new to use Spotify in my Car with Android Auto, but I have one is...
  • Meiestrix
  • Regular
  • 1713 Views
  • 2 replies
  • 0 likes
  • 1713 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Exclude from taste profile" option not available

"Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.

  • Visitor
  • "Exclude from taste profile" option not available when clicking the 3 dots on a playlist using the desktop app as well as Android app.
  • Susan_GP
  • Moderator
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like and Dislike are on top of each other

PlanPremiumCountryIsraelDeviceSamsung Galaxy 10+Operating SystemAndroid 12Version8.8.50.466My IssueIn my liked songs playlist, when I use Smart Shuffle, I'm encountering an issue that the Like and Dislike buttons are on top of each other. Like in thi...

Screenshot_20230711_230133_Spotify.jpg
  • Casual Listener
  • Plan Premium Country Israel Device Samsung Galaxy 10+ Operating System Android 12 Version 8.8.50.466 My Issue In my liked songs playlist, when I use Smart Shuffle, I'm encountering an issu...
  • Eni
  • Moderator
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

App is just plain bad Tech

PlanPremiumCountryColombiaDeviceRedmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plusOperating SystemiOS, Android My Question or IssueThis app... I don't want to be mean or anything, but... It's garbage. You need to redesign it from scratch. I...

  • Visitor
  • Plan Premium Country Colombia Device Redmi note 4x, Redmi note 7, Redmi note 8 pro, iPhone 6 plus Operating System iOS, Android   My Question or Issue This app... I don't want to be me...
  • user-removed
  • Not applicable
  • 854 Views
  • 2 replies
  • 4 likes
  • Bug Playlist
    bugs
    Bugs issues
    errors
  • 854 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution The music quality on my spotify app is worse than that on spotify lite app.

I've been using spotify premium for 3 months now but i recently noticed that my youtube music had considerably better sound quality even when the streaming quality was set to the highest possible on both apps. So to check what was going on I download...

  • Casual Listener
  • I've been using spotify premium for 3 months now but i recently noticed that my youtube music had considerably better sound quality even when the streaming quality was set to the highest possible on ...
  • mikeyt0-6
  • Visitor
  • 19341 Views
  • 10 replies
  • 4 likes
  • 19341 Views
  • 10 replies
  • 4 likes

Downloaded Songs not being recognized

I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for all of them. The data is still on my SD Card (about 1...

  • Casual Listener
  • I just turned on my phone (sony xperia z5) and opened Spotify to find at that all of my downloaded songs were not recognized as downloaded anymore, and the "available offline" tab is unchecked for al...
  • Professor_Ale
  • Casual Listener
  • 3794 Views
  • 6 replies
  • 0 likes
  • 3794 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify search not working on s1 android

In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and re added it with no change. I've uninstalled then re...

  • Visitor
  • In the last few days I noticed that when I search the only results that show is Amazon Music, Spotify results don't show up. It works on ios but not on Android. I've removed the Spotify service and r...
  • Lyubka
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Force Spotify app in switzerland in french not in german

My premium subscription is in Switzerland because I live in this country. My problem is that most of the playlists, music suggestions and Podcasts are in German, the major language spoken in Switzerland. But I leave in the French part of the country ...

  • Visitor
  • My premium subscription is in Switzerland because I live in this country. My problem is that most of the playlists, music suggestions and Podcasts are in German, the major language spoken in Switzerl...
  • Lyubka
  • Moderator
  • 183 Views
  • 1 replies
  • 2 likes
  • 183 Views
  • 1 replies
  • 2 likes

Superuser Contribution the lyric doesn't show up

i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user

  • Visitor
  • i think it's only premium provided lyric, but when i see my friend acc she can see the lyric even she's not premiun user
  • Lyubka
  • Moderator
  • 185 Views
  • 1 replies
  • 2 likes
  • 185 Views
  • 1 replies
  • 2 likes

Superuser Contribution Qué puedo hacer para iniciar sesión en mi teléfono ?

Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación.

  • Visitor
  • Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación...
  • Lyubka
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Why do I get Offline message?

Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile.Can play already downloaded music...(Have payed my bills)Do se my cryptic UID, in the app.Now playing from Chrome, have been...

  • Visitor
  • Have for a week now (?) got an message that I'm Offline. Have Internet connection for everything else on my Android 12 mobile. Can play already downloaded music... (Have payed my bills) Do se my...
  • Yuhoo
  • Music Fan
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes