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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386181 Views

544 replies

34 likes

Account
Free
  • 386181 Views
  • 544 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7998 Views

0 replies

7 likes

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  • 7 likes

Superuser Contribution Track available on pc but not on phone

I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?

Visitor

I have downloaded a track using my PC. I can play it on my PC but on my phone I just get a message saying that 'Spotify can't play this right now'. Any ideas how to resolve this?

OscarDC

Moderator

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premiums still getting ads?

PlanPremiumDeviceSamsung A71 My Question or IssueI have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, but this is in Spotify Music. Any way how to fix it? I just recently r...

Music Fan

Plan Premium Device Samsung A71   My Question or Issue I have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, bu...

OscarDC

Moderator

1181 Views

9 replies

0 likes

  • 1181 Views
  • 9 replies
  • 0 likes

Superuser Contribution Android app playback stops in background while elapsed time goes on endlessly

PlanPremium CountryUK DeviceSony Xperia 10 IV Operating SystemAndroid 13 My Question or IssueEverytime I listen to music with spotify while the phone screen is off, a few tracks in, when it moves to the next track, it stops playing, just silence. Upo...

Newbie

Plan Premium   Country UK   Device Sony Xperia 10 IV   Operating System Android 13   My Question or Issue Everytime I listen to music with spotify while the phone scr...

Not applicable

2733 Views

7 replies

2 likes

Android
Playback issue
Spotify
  • 2733 Views
  • 7 replies
  • 2 likes

Solved!! Auto play recommended songs for Premium User

After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back?

Casual Listener

After I upgraded my account to premium, auto play recommended songs option is not working anymore. Can I enable this function back? 

andrewrebro

Visitor

17489 Views

5 replies

0 likes

  • 17489 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why are my playlist hours different based on device?

PlanFreeCountryUSDevicemotorola phone and lenevo computer My Question or Issuewhen I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm playing music on my phone, it says i have 31 hours. I only have a few hi...

Casual Listener

Plan Free Country US Device motorola phone and lenevo computer   My Question or Issue when I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm ...

OscarDC

Moderator

1062 Views

3 replies

0 likes

device
hours
Music
playlist
  • 1062 Views
  • 3 replies
  • 0 likes

Superuser Contribution I am connected to the Internet but it shows No internet connection available

So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? 

Roadie

So, I have a problem with the Internet. My network connection is BELL648. Even though I am connected to the Internet, it's strange that it says No internet connection available. What could that be? ...

Eni

Moderator

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play Queue retains only the next 2 songs when resuming a listening session

PlanPremiumCountryCanadaDeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueWhen listening to an album or playlist on the Spotify Android app, when I pause listening and then resume that session hours later, Spotify has remembered the ...

Regular

Plan Premium Country Canada Device Google Pixel 5 Operating System Android 12   My Question or Issue When listening to an album or playlist on the Spotify Android app, when I pause lis...

OscarDC

Moderator

2925 Views

6 replies

1 likes

  • 2925 Views
  • 6 replies
  • 1 likes

Superuser Contribution Cannot Interact with the media player

PlanFree/PremiumCountry Device(Realme c30s)Operating System(Android) My Question or IssueI can't Interact with the media player. I was able to use the buttons back then but now I can't even pause, play the next song or go back to the previous song.

Newbie

Plan Free/Premium Country   Device (Realme c30s) Operating System (Android)   My Question or Issue I can't Interact with the media player. I was able to use the buttons back then ...

Joan

Moderator

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
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Superuser Contribution Very Loud Sound

DeviceSamsung S24 PlusOperating SystemAndroid My Question or IssueWhenever I'm listening to a song on Spotify and I play another song while the other one is still playing, there's a very brief loud screeching sound before the other song plays. This o...

Newbie

Device Samsung S24 Plus Operating System Android   My Question or Issue Whenever I'm listening to a song on Spotify and I play another song while the other one is still playing, there's a ...

Susan_GP

Moderator

591 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution The app takes control with another device

I am facing an issue with Spotify on both devices. Both of my devices are Samsung Galaxy S8 and Lenovo Duet Chromebook 10.1, and they are signed in to my same account. When I sign in to my Lenovo Duet Chromebook 10.1 after putting in my PIN or passwo...

Roadie

I am facing an issue with Spotify on both devices. Both of my devices are Samsung Galaxy S8 and Lenovo Duet Chromebook 10.1, and they are signed in to my same account. When I sign in to my Lenovo Due...

Ivelina

Moderator

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth car no time progress for songs

PlanPremiumCountry DevicePixel 6a Operating SystemAndroid My Question or Issue Car no longer shows song progress since upgrading from Samsung S9 to Pixel 6a. Other apps on the same phone show progress (eg podcast app) and same phone shoes progress in...

Regular

  Plan Premium Country   Device Pixel 6a   Operating System Android   My Question or Issue   Car no longer shows song progress since upgrading from Samsung S9 to...

Kos2024

Visitor

544 Views

2 replies

0 likes

  • 544 Views
  • 2 replies
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Solved!!Superuser Contribution How to remove artists from Spotify

I know this maybe a stupid question to ask but how do you remove an artist from your artist page in the your music section. I just listened to a song and it added the artist to my artist and I'm not even following them.

Newbie

I know this maybe a stupid question to ask but how do you remove an artist from your artist page in the your music section. I just listened to a song and it added the artist to my artist and I'm not ...

Chrisy7556

Casual Listener

73148 Views

10 replies

1 likes

  • 73148 Views
  • 10 replies
  • 1 likes

Superuser Contribution Your Sound Capsule is showing the wrong playlist

In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the same. It's probably based on the current month, not ...

Newbie

In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the s...

AlejaR

Moderator

1182 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [Android Auto] "Spotify doesn't seem to be working

DeviceRealme GT Neo 2Operating SystemAndroid 13 IssueI have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunatelly on Android Auto after second connection by cable have a error "...

Music Fan

Device Realme GT Neo 2 Operating System Android 13   Issue I have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunat...

Jstank1747

Visitor

23144 Views

47 replies

13 likes

  • 23144 Views
  • 47 replies
  • 13 likes

Moving Downloaded Library

PlanPremiumCountryUKDeviceOpp0 A77Operating SystemAndroid My Question or IssueI noticed my phone slowing down so I went through the usual checks on it including looking at storage. Whilst I was not completely out of storage space I did have 9Gb of do...

Music Fan

Plan Premium Country UK Device Opp0 A77 Operating System Android   My Question or Issue I noticed my phone slowing down so I went through the usual checks on it including looking at st...

628 Views

0 replies

0 likes

  • 628 Views
  • 0 replies
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Solved!!Superuser Contribution Spotify only working if VPN is turned on

PlanPremiumCountryGermanyDeviceASUS ROG Phone 7Operating SystemAndroid 14 Build 34.1010.0820.76My Question or IssueSo I got my hands on a ROG Phone and tried to use Spotify at work using Mobile Data. When I tried to play music, it wouldn't load at al...

Casual Listener

Plan Premium Country Germany Device ASUS ROG Phone 7 Operating System Android 14 Build 34.1010.0820.76 My Question or Issue So I got my hands on a ROG Phone and tried to use Spotify at work ...

C3rb3ru5

Casual Listener

5775 Views

4 replies

0 likes

  • 5775 Views
  • 4 replies
  • 0 likes

Superuser Contribution i can not use the playback settings on my samsung

I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it

Visitor

I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it

Eni

Moderator

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Solved!! java.lang.RuntimeException: Unable to start activity ComponentInfo{com.spotify.music/com.spotify.log

PlanPremiumCountryMexicoDeviceSamsung Galaxy S20+Operating SystemAndroid My Question or IssueSpofity crashes even after a clean resintall.1-23 21:20:04.299 W/ActivityManager( 961): Slow operation: 53ms so far, now at startProcess: starting to update ...

Casual Listener

Plan Premium Country Mexico Device Samsung Galaxy S20+ Operating System Android   My Question or Issue Spofity crashes even after a clean resintall. 1-23 21:20:04.299 W/ActivityMana...

prasanthkumarkatta

Casual Listener

1611 Views

2 replies

0 likes

  • 1611 Views
  • 2 replies
  • 0 likes