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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27995 Views
  • 59 replies
  • 23 likes
  • 27995 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870488 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870488 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24765 Views
  • 3 replies
  • 0 likes
  • 24765 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect works for Web Player but not in Android/IPhone or Windows App

Hello, for quite some time I have this issue and I am at a loss.I have a premium family account and several devices at home where we listen to Spotify regularly.I have some Alexa Echo devices as well as some Sonos speakers. When playing from the Sono...

  • Casual Listener
  • Hello,   for quite some time I have this issue and I am at a loss. I have a premium family account and several devices at home where we listen to Spotify regularly. I have some Alexa Echo de...
  • Alex
  • Spotify Legend
  • 332 Views
  • 3 replies
  • 1 likes
  • 332 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't turn the Smart shuffle off

The smart shuffle icon doesn't do its job. When I click this icon, nothing happens whatsoever. Video attached.PlanPremiumCountry - Czech Republic Device(realme Operating System(Android 12) My Question or IssueHow do I actually turn it off?

  • Casual Listener
  • The smart shuffle icon doesn't do its job. When I click this icon, nothing happens whatsoever. Video attached. Plan Premium Country - Czech Republic   Device (realme 😎 Operating System ...
  • Alex
  • Spotify Legend
  • 274 Views
  • 5 replies
  • 0 likes
  • 274 Views
  • 5 replies
  • 0 likes

Stop silent notifications interrupting music playback

PlanPremiumCountryUKDeviceGalaxy S23 ultra Operating SystemAndroid 13 My Question or IssueWhy can't Spotify identify my phones noise and notifications settings to let it detect that notifications are silenced, meaning it doesn't need to mute playback...

  • Visitor
  • Plan Premium Country UK Device Galaxy S23 ultra  Operating System Android 13   My Question or Issue Why can't Spotify identify my phones noise and notifications settings to let it...
  • aliatta123
  • Visitor
  • 1170 Views
  • 1 replies
  • 0 likes
  • 1170 Views
  • 1 replies
  • 0 likes

Car Mode Not Turning on Autimatically When Connected to Echo Auto 2

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 13 My Question or IssueI recently got an Echo Auto 2 so I can play music in my car via bluetooth. I installed it today and immediately found that Spotify would not automatically switch to Car ...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 7 Operating System Android 13   My Question or Issue I recently got an Echo Auto 2 so I can play music in my car via bluetooth. I installed it tod...
  • 139 Views
  • 0 replies
  • 0 likes
  • car mode
  • 139 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app crashes in background when screen is turned off.

PlanPremiumCountryUnited StatesDeviceLG V60ThinQOperating SystemAndroid 13 My Question or IssueI recently performed a system update which updated my Spotify player while in the background. Originally I thought this was just an aesthetic choice but I ...

  • Casual Listener
  •   Plan Premium Country United States Device LG V60ThinQ Operating System Android 13   My Question or Issue I recently performed a system update which updated my Spotify player wh...
  • Vaeyguh
  • Casual Listener
  • 2364 Views
  • 3 replies
  • 0 likes
  • 2364 Views
  • 3 replies
  • 0 likes

Twitter and videos

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am listening music. I watch video at twitter. Music is pausing. When video finished music i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am li...
  • Arkey1
  • Newbie
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts don't show in "last heard"

My Question or Issue Since last update on android, podcasts dont show in LAST HEARED.only songs show there....how can i fix that?

  • Casual Listener
  • My Question or Issue   Since last update on android, podcasts dont show in LAST HEARED. only songs show there.... how can i fix that?  
  • Joan
  • Moderator
  • 334 Views
  • 3 replies
  • 1 likes
  • 334 Views
  • 3 replies
  • 1 likes

Superuser Contribution All genres in search function display very limited selection of albums and playlists etc

PlanPremiumCountry DeviceSamsung S22+Operating System My Question or IssueWhen I browse genres none has more than a couple of albums or playlists and none of the genres display the "Show More" button. I can search for specific albums, which are not d...

  • Regular
  • Plan Premium Country   Device Samsung S22+ Operating System   My Question or Issue When I browse genres none has more than a couple of albums or playlists and none of the genres di...
  • djannih
  • Regular
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Disable Snapping to Top of Screen when Scrolling in Home

PlanPremiumCountryUSDeviceNexus 6p (I think)Operating SystemAndroid (idk version, definitely not the latest)My Question or IssueWhen I scroll in the Home page, I noticed that it will gently "snap" the content so that the top of a gallery will line up...

  • Casual Listener
  • Plan Premium Country US Device Nexus 6p (I think) Operating System Android (idk version, definitely not the latest) My Question or Issue When I scroll in the Home page, I noticed that it wil...
  • Awelotta
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Two speakers

PlanFree/PremiumCountry Mexico Device Samsung(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to play to Wonderboom speakers at the same time, same room, same ...

  • Casual Listener
  • Plan Free/Premium Country Mexico   Device Samsung (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • ID25687434
  • Casual Listener
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Superuser Contribution I keep having other people's devices start playing music on my phone.

Whenever I start playing a podcast or music, another user not on my wifi or contacts network will start playing another playlist. I have to go to my devices and switch back to mine before being able to listen to my music again. Are there any ways to ...

  • Visitor
  • Whenever I start playing a podcast or music, another user not on my wifi or contacts network will start playing another playlist. I have to go to my devices and switch back to mine before being able...
  • Alex
  • Spotify Legend
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer only works when not casting to another device?

PlanPremiumCountryCanadaDeviceSamsung TAB S7+Operating SystemAndroid My Question or Issuewhen I listen on the tablet, the sleep timer works. However, when I am listening on another device through Spotify connect, the sleep timer does not function. Th...

  • Music Fan
  • Plan Premium Country Canada Device Samsung TAB S7+ Operating System Android   My Question or Issue when I listen on the tablet, the sleep timer works. However, when I am listening on a...
  • cvam1985
  • Casual Listener
  • 6342 Views
  • 4 replies
  • 6 likes
  • 6342 Views
  • 4 replies
  • 6 likes

Solved!!Superuser Contribution Unplayable hidden songs (can't unhide them)

PlanPremiumCountry DeviceLG G6Operating SystemAndroid Pie My Question or IssueAccidentally hid a song in Liked Songs and now I can't listen it it, while I can't even change it back. (Version 8.5.57.1164)

  • Casual Listener
  • Plan Premium Country   Device LG G6 Operating System Android Pie   My Question or Issue Accidentally hid a song in Liked Songs and now I can't listen it it, while I can't even cha...
  • AnimeEiba
  • Casual Listener
  • 24648 Views
  • 22 replies
  • 1 likes
  • 24648 Views
  • 22 replies
  • 1 likes

Superuser Contribution Ranking change in mixtape causes playback confusion

PlanPremiumCountryGermanyDevicePixel 6 ProOperating SystemAndroid 13 My Question or IssueI was listening to my mixtape 5 (~metal) on one day for a while, stopped playback and did not use spotify until a day later, when i continued playback on the sam...

  • Newbie
  • Plan Premium Country Germany Device Pixel 6 Pro Operating System Android 13   My Question or Issue I was listening to my mixtape 5 (~metal) on one day for a while, stopped playback and...
  • Lyubka
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to save my music to my sd card

sorry but please be patient with me I am new to Spotify I have tried to download music to my SD card on my android phone in settings I have it set to sd card but when I go to the sd card in my file manager there is no music on it thanks

  • Visitor
  • sorry but please be patient with me I am new to Spotify I have tried to download music to my SD card on my android phone in settings I have it set to sd card but when I go to the sd card in my file m...
  • audngnbamzhd2673833
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Superuser Contribution Don't switch to playing on phone when I connect a Bluetooth device

I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc...Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my phone. How can I stop Spotify on my phone from taking...

  • Regular
  • I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc... Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my ...
  • AlejaR
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home play song from Spotify for less than 10 seconds and stopped with no reason

Google Home play song from Spotify for less than 10 seconds and stopped with no reasonPlanPremiumCountryThailandDeviceGoogle HomeOperating SystemAndroid Issue

  • Casual Listener
  • Google Home play song from Spotify for less than 10 seconds and stopped with no reason Plan Premium Country Thailand Device Google Home Operating System Android   Issue  
  • Alex
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • On going issue
  • 149 Views
  • 1 replies
  • 0 likes

Poor audio quality and they do not solve this problem

PlanPremiumCountryArgentinaDevice(Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310)Operating System(Android 10, Android 11, Android 12, MIUI 13, Windows 10) My Question or IssueI have been writing to you in the community...

  • Gig Goer
  • Plan Premium Country Argentina Device (Samsung Galaxy J6, Samsung Galaxy Tab A, Xiaomi Redmi Note 10 Pro, Lenovo V310) Operating System (Android 10, Android 11, Android 12, MIUI 13, Windows 10...
  • 233 Views
  • 0 replies
  • 0 likes
  • Premium
  • 233 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs Playlist doe not Load with Google Built-in

PlanPremiumCountrySwitzerlandDeviceMotorola Edge 30 Ultra (Android 12)Renault Megane E-Tech (Android 10 Google built in) My Question or IssueMy "Liked Songs" Playlist don't get loaded in the Car.Android Built in is Android 10, Appversion of Spotify i...

  • Casual Listener
  • Plan Premium Country Switzerland Device Motorola Edge 30 Ultra (Android 12) Renault Megane E-Tech (Android 10 Google built in)   My Question or Issue My "Liked Songs" Playlist don't get...
  • Elerios
  • Casual Listener
  • 507 Views
  • 6 replies
  • 0 likes
  • Android Automotive
    Google built-in
    Megane E-Tech
    Renault
  • 507 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't like anymore song on my mobile

PlanPremiumCountryFranceOperating SystemAndroid My Question or IssueI'm not able to had song to my liked title from my phone although my playlist has around 1000 title Moreover I can still like them from my pc wich had them to liked title but they st...

  • Casual Listener
  •   Plan Premium Country France Operating System Android   My Question or Issue I'm not able to had song to my liked title from my phone although my playlist has around 1000 title&nb...
  • NikolaiAusBromberg
  • Newbie
  • 24615 Views
  • 27 replies
  • 4 likes
  • 24615 Views
  • 27 replies
  • 4 likes