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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6078 Views

0 replies

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Superuser Contribution Spotify will forget what last played after a while and play pop music

After a while of not playing music with Spotify whenever I go to press play from the pull down notification tab on my phone it will occasionally not play what it says is in the greyed out window and then start playing pop music from artists that I ha...

Regular

After a while of not playing music with Spotify whenever I go to press play from the pull down notification tab on my phone it will occasionally not play what it says is in the greyed out window and ...

OscarDC

Moderator

2370 Views

16 replies

1 likes

  • 2370 Views
  • 16 replies
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Shuffle play without interjecting songs

This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a different music service?

Visitor

This is Mozart does not have the three different shuffle icons, just two. Spotify interjects unwanted songs. Enough! I can't even hide this song to keep it from playing. Do I need to find a diffe...

288 Views

0 replies

0 likes

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Superuser Contribution Receiving notifications of unfollowed podcasts

PlanPremiumCountryNetherlands DeviceXiaomi Poco X3 ProOperating SystemLatest Android My Question or IssueI've unfollowed some podcasts within the past months, but I still keep receiving push notifications of new episode releases. In particular it's o...

Newbie

Plan Premium Country Netherlands  Device Xiaomi Poco X3 Pro Operating System Latest Android   My Question or Issue I've unfollowed some podcasts within the past months, but I stil...

ukergin

Gig Goer

748 Views

2 replies

1 likes

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Superuser Contribution Improving the "Enhance" feature on playlists

Greetings Spotify team! As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to find that song and it seem to bug me. I know I should be using my ey...

Casual Listener

Greetings Spotify team!    As I was using the enhance feature for my playlist with so many songs, I noticed that when I want to add/remove the suggested song, it took me a long time to fi...

Joan

Moderator

736 Views

3 replies

2 likes

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Superuser Contribution Spotify connect completely stop working

PlanPremiumCountryFranceDeviceSamsung Galaxy Z flip 4SystemAndroid 13 My Question or IssueSpotify connect completely stop working out off the blue on my phone but is still working fine on my other devices. I tried to uninstall et reinstall the app bu...

Casual Listener

Plan Premium Country France Device Samsung Galaxy Z flip 4 System Android 13   My Question or Issue Spotify connect completely stop working out off the blue on my phone but is still wo...

sxp242

Casual Listener

1069 Views

8 replies

2 likes

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  • 8 replies
  • 2 likes

Spotify cuts on and out when using waze

PlanFree/PremiumCountryAUSTRALIA Device(Galazy a53Operating SystemAndroid My Question or IssueAs I'm driving with spotify on it keeps cutting in and out with waze navigation. Tried turning all settings off via both apa and nothing changes. Is there a...

Casual Listener

Plan Free/Premium Country AUSTRALIA  Device (Galazy a53 Operating System Android   My Question or Issue As I'm driving with spotify on it keeps cutting in and out with waze naviga...

608 Views

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0 likes

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Solved!!Superuser Contribution [Android] Stop playing random songs from your listening history

When you switch to the app while connected to bluetooth, Spotify will ignore the current queue and play a random song from your listening history and queue that playlist instead!

Gig Goer

When you switch to the app while connected to bluetooth, Spotify will ignore the current queue and play a random song from your listening history and queue that playlist instead!

DarkFenyx91

Casual Listener

1106 Views

10 replies

1 likes

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Superuser Contribution NOT WORKING: Add the same song to multiple playlists simultaneously

PlanPremiumCountry Device(Samsung Galaxy S23)Operating System(Android) My Question or IssueThis feature was live for just a short time on my S23 but has now dissappeared. Why? BRING IT BACK! WE'VE BEEN WAITING FOR YEARS FOR IT

Newbie

Plan Premium Country   Device (Samsung Galaxy S23) Operating System (Android)   My Question or Issue This feature was live for just a short time on my S23 but has now dissappeared...

Yordan

Moderator

496 Views

2 replies

0 likes

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Superuser Contribution Media controls show the wrong album art.

PlanPremiumCountryKenyaDeviceRedmi 9Operating SystemAndroid 12 My Question or IssueThe media controls currently display the album art of the previously played song in the queue. When a new queue is started like when playing a new album, the media con...

Casual Listener

Plan Premium Country Kenya Device Redmi 9 Operating System Android 12   My Question or Issue The media controls currently display the album art of the previously played song in the que...

Eni

Moderator

886 Views

7 replies

0 likes

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  • 7 replies
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Superuser Contribution Search menu Feature

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid My Question or Issueis the new search bar seen in the attached image a new experimental feature? I’m not a very big fan of it so far and every other person i have asked has not seen this ye...

Newbie

  Plan Premium Country UK Device Samsung S10 Operating System Android  My Question or Issue is the new search bar seen in the attached image a new experimental feature? I’m not a ...

Alex

Spotify Legend

548 Views

1 replies

0 likes

Content Questions
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Superuser Contribution Ads playing over podcast content

Hi Im playing JRE MMA show 146 and the adverts are playing over the content of the podcast, so you can hear the ad and the podcast at the same time, I've noticed this with other recent jre episodes as wellPlanPremiumCountryUkDeviceSamsung galaxy 22 u...

Visitor

Hi  Im playing JRE MMA show 146 and the adverts are playing over the content of the podcast, so you can hear the ad and the podcast at the same time, I've noticed this with other recent jre epi...

Joan

Moderator

637 Views

3 replies

0 likes

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Superuser Contribution Android fails to play over bluetooth until other app plays

My Question or IssueI open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for example), play something. I return to Spotify and press ...

Newbie

My Question or Issue I open Spotify in Android, press Play. It starts playing then pauses. I repeat, it pauses. I press play, nothing happens. Repeatedly. I open another app (Voice Recorder, for exa...

Susan_GP

Moderator

291 Views

1 replies

0 likes

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Solved!!Superuser Contribution AAOS: When fastforward a podcast I can tap the non-visible progress bar

PlanPremiumCountrySwedenDevicePolestar 2Operating SystemAAOS My Question or IssueWhen I use the +10/-10 second buttons the touches can reach the not-visible progress bar which is hidden behind the +/-10 seconds gui element. Either if I repeatedly fas...

Casual Listener

Plan Premium Country Sweden Device Polestar 2 Operating System AAOS   My Question or Issue When I use the +10/-10 second buttons the touches can reach the not-visible progress bar whic...

mtroback

Casual Listener

818 Views

6 replies

0 likes

AAOS
bug
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Superuser Contribution Music stops playing randomly in the middle of a song from my library

PlanPremiumCountryCanada DeviceSamsung Galaxy S22 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI pay for premium but dont use it due to music randomly stopping mid song

Visitor

Plan Premium Country Canada   Device Samsung Galaxy S22 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I pay for premium but dont use ...

Vasil

Moderator

327 Views

1 replies

1 likes

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Superuser Contribution Lyrics don't show on the mobile app

PlanFreeCountryRomaniaOperating SystemAndroid 13My IssueI just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular songs too, everything. I've tried uninstalling the app and logging ba...

Casual Listener

Plan Free Country Romania Operating System Android 13 My Issue I just went on the mobile app today to listen to a song and noticed I can't see the lyrics. And I mean the lyrics of popular song...

Susan_GP

Moderator

379 Views

1 replies

0 likes

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Solved!!Superuser Contribution Unable to login on Android phone

Hello, PlanPremiumCountryGermanyDeviceHuawei P30Operating SystemAndroid My Question or IssueI am unable to login on the Spotify App on my Android phone. Whenever I try to login I get an error message telling me"A problem occurred.Would you like to tr...

Casual Listener

Hello,   Plan Premium Country Germany Device Huawei P30 Operating System Android   My Question or Issue I am unable to login on the Spotify App on my Android phone. Whenever I t...

florabat

Casual Listener

710 Views

4 replies

0 likes

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