I'm a Premium member through a family plan. I'm using a Pixel 3, using Android version 9.
I can log in just fine on my desktop and laptop and Premium shows up and works just fine. But when I log in on my Android, all of my playlists and everything are there, but I don't have the option to play albums straight through; just shuffle.
I've confirmed that the shuffle icon is not selected.
Why is my Premium account not working on my phone? I've tried logging out and logging back in, and deleting and reinstalling the app.
Solved! Go to Solution.
Thanks for the attempted help, Guido. As I'd mentioned, I had tried logging out and logging back in, so I was certain that I was in the correct account.
It turns out, though, that the "SHUFFLE PLAY" icon displays prominently on mobile devices, giving the implication that that's your only play option. However, I eventually figured out that I could, in fact, just play an album not on shuffle play.
So the issue is really a UX one -- because the SHUFFLE PLAY button was so huge and prominent, it appeared as though that was my only play option, but I was actually able to play what I wanted.
So this issue is solved -- kind of, because I think the UX issue is an important one, but it turns out that this was a UX issue and not some kind of technical one.