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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4992 Views

0 replies

6 likes

  • 4992 Views
  • 0 replies
  • 6 likes

Superuser Contribution Android Spotify crashes after searching for specific string

PlanPremiumCountryGermanyDevicePixel 7 2023Operating SystemAndroid 14 My Question or IssueSpotify android application crashes after entering the following string into the search field: BWAmA Reproduced on 3 different android devices, unable to reprod...

Newbie

Plan Premium Country Germany Device Pixel 7 2023 Operating System Android 14   My Question or Issue Spotify android application crashes after entering the following string into the sea...

Novy

Moderator

440 Views

2 replies

1 likes

  • 440 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Good Morning / Good Afternoon stopped updating

PlanPremiumCountryUKDeviceGoogle Pixel 3a XLOperating SystemAndroid v9.0 (Pie) My Question or Issue Hello, The Good Morning / Good Afternoon recommendations at the top of the home screen stopped updating over a week ago now. This is despite me having...

Visitor

Plan Premium Country UK Device Google Pixel 3a XL Operating System Android v9.0 (Pie)   My Question or Issue   Hello,   The Good Morning / Good Afternoon recommendati...

mitswtf

Casual Listener

25749 Views

25 replies

13 likes

Good Afternoon
Good Morning
  • 25749 Views
  • 25 replies
  • 13 likes

Superuser Contribution Spotify keeps pausing and disconnecting from bluetooth

Since a few weeks my spotify keeps pausing when my phone is locked. It also keeps disconnecting from bluetooth immediately so i cannot play music in my house. I have cleared the app data and cache and deleted any app that i dont use that might interf...

Visitor

Since a few weeks my spotify keeps pausing when my phone is locked. It also keeps disconnecting from bluetooth immediately so i cannot play music in my house. I have cleared the app data and cache an...

Jarmake

Regular

46656 Views

20 replies

7 likes

Android
Disconnect
locked
pause
  • 46656 Views
  • 20 replies
  • 7 likes

Superuser Contribution I cannot transfer my music which I downloaded to SD CARD

I cannot transfer the music I downloaded to my phone's internal storage to the SD Card storage. I could do this before, but I no longer see such an option in the settings (I did it about a month ago). Can you help?

Visitor

I cannot transfer the music I downloaded to my phone's internal storage to the SD Card storage. I could do this before, but I no longer see such an option in the settings (I did it about a month ago)...

AlejaR

Moderator

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV - External Keyboards Not Working Since GUI Update

Plan: PremiumCountry: UKDevice: Sony XF90 Android TV My Question or Issue Hi Spotify Community, For the last 18 months I've been using the Spotify Android TV App on my Sony TV, in combination with an external wireless keyboard connected to the TV's U...

Music Fan

Plan: Premium Country: UK Device: Sony XF90 Android TV   My Question or Issue   Hi Spotify Community,   For the last 18 months I've been using the Spotify Android TV App on my ...

Roy21

Casual Listener

20107 Views

80 replies

13 likes

Android
keyboard
TV
  • 20107 Views
  • 80 replies
  • 13 likes

Superuser Contribution Spotify won't play on mobile data on Galaxy Watch 3

PlanPremiumCountryGermanyDeviceGalaxy Watch 3 (SM-845F)Operating SystemTizen 5.5.0.2 My Question or IssueI am able to search for music and play songs etc. that aren't downloaded as long as the watch is connected to my phone via bluetooth. The watch i...

Casual Listener

Plan Premium Country Germany Device Galaxy Watch 3 (SM-845F) Operating System Tizen 5.5.0.2   My Question or Issue I am able to search for music and play songs etc. that aren't downloa...

OscarDC

Moderator

3758 Views

9 replies

0 likes

  • 3758 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can't play many downloaded songs

PlanPremiumCountryCanadaDevicePixel 6Operating SystemAndroid 14Spotify Version8.8.90.893 Half of the songs in my downloaded Liked songs don't play when tapped. The song bar disappears when they are tapped. But I can play those same songs from the Sea...

Music Fan

Plan Premium Country Canada Device Pixel 6 Operating System Android 14 Spotify Version 8.8.90.893   Half of the songs in my downloaded Liked songs don't play when tapped. The song bar...

OscarDC

Moderator

1522 Views

17 replies

0 likes

Android
downloaded
Pixel 6
  • 1522 Views
  • 17 replies
  • 0 likes

Superuser Contribution Random albums on widget

why is it showing me random albums from artists ive never listened too instead of my usual playlists

Casual Listener

why is it showing me random albums from artists ive never listened too instead of my usual playlists

Yordan

Moderator

4837 Views

27 replies

4 likes

  • 4837 Views
  • 27 replies
  • 4 likes

Spotify isn't stopping when I listen/ records vocals in Instagram

Hi,Got an issue with my new phone (Pixel8)... Whenever I record or play vocals on Instagram, the music isn't stopping..Anyone knows what could explain that ?Thank you !

Visitor

Hi, Got an issue with my new phone (Pixel8)... Whenever I record or play vocals on Instagram, the music isn't stopping.. Anyone knows what could explain that ? Thank you ! 

ribezaz

Spotify Star

396 Views

1 replies

1 likes

  • 396 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Curated Playlists vs "Made for" user playlist

PlanPremiumCountryU.S.DeviceGalaxy S23Operating SystemAndroid v14 My Question or IssueI'm a fan of both Spotify Curated Playlists and "Made for" Me playlists. However, when I now open a Spotify Curated Playlist (i.e. Bangers), there is statement "Mad...

Gig Goer

Plan Premium Country U.S. Device Galaxy S23 Operating System Android v14   My Question or Issue I'm a fan of both Spotify Curated Playlists and "Made for" Me playlists. However, when I...

Karaptian

Gig Goer

2941 Views

2 replies

2 likes

  • 2941 Views
  • 2 replies
  • 2 likes

"Add to Queue" option removed for Mobile Android App

Plan: FreeCountry: United KingdomDevice: Samsung Galaxy A5 Hi there,I have an issue where the Queue or Add to Queue feature no longer appears on my app.When I go to a song on my playlist, there used to be "Add to queue" on the menu that came up when ...

Newbie

Plan: Free Country: United Kingdom Device: Samsung Galaxy A5   Hi there, I have an issue where the Queue or Add to Queue feature no longer appears on my app. When I go to a song on my play...

ChooseAGoodUsername

Roadie

1063 Views

1 replies

0 likes

Add to Queue Missing
Android App Queue
play queue missing
Queue issues
queue missing
  • 1063 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove top podcasts suggestions

Smack dab in the middle of the homescreen is "Your Top Podcasts". It seems to list any podcasts unrelated to what you actually listen to. The suggestions are often inappropriate and embarassing. This issue has been brought up countless times in the p...

Casual Listener

Smack dab in the middle of the homescreen is "Your Top Podcasts". It seems to list any podcasts unrelated to what you actually listen to. The suggestions are often inappropriate and embarassing.&nbsp...

kbm1

Newbie

135143 Views

97 replies

393 likes

  • 135143 Views
  • 97 replies
  • 393 likes

Superuser Contribution Autoplay OFF Option: Missing! From Spotify App Android, Version 8.9.56.618

PlanPremiumCountryGermanyDeviceSamsung M21Operating SystemAndroid 12 (with One UI 4.1) My Question or IssueIt is annoying that I cannot turn off the Autoplay Feature, Spotify goes on at the end of the playlist which is not desired.

Visitor

Plan Premium Country Germany Device Samsung M21 Operating System Android 12 (with One UI 4.1)   My Question or Issue It is annoying that I cannot turn off the Autoplay Feature, Spotify...

Elena

Moderator

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution No streaming device found

My HiFi Receiver Yamaha RX-V683 is connected to my WiFi network and can be accessed with the Controller App, Yamaha MusicCast and Webinterface from my phone. However, Spotify doesn't connect from phone anymore. It once worked, but stopped doing so a ...

Regular

My HiFi Receiver Yamaha RX-V683 is connected to my WiFi network and can be accessed with the Controller App, Yamaha MusicCast and Webinterface from my phone. However, Spotify doesn't connect from pho...

Elena

Moderator

1346 Views

10 replies

0 likes

  • 1346 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify randomly pauses when playing on Motorola G4 Play.

So, Spotify randomly pauses the song sometimes. Sometimes it'll be every few seconds, sometimes every few minutes. There doesn't seem to be any method or pattern. I've logged out all other devices, I've uninstalled and re-installed the app yet it kee...

Casual Listener

So, Spotify randomly pauses the song sometimes. Sometimes it'll be every few seconds, sometimes every few minutes. There doesn't seem to be any method or pattern.  I've logged out all other dev...

Chel_71

Visitor

1643 Views

7 replies

1 likes

  • 1643 Views
  • 7 replies
  • 1 likes

Superuser Contribution Playback issues + app freezes when I open it on Android

PlanPremiumDeviceTecno Camon 17 ProOperating SystemAndroid 11 I was having issues with the playback on my Tecno Camon 17 Pro. When I looked up a song, the next songs that played after were always the exact same, in the same order, and it kept playing...

Casual Listener

Plan Premium Device Tecno Camon 17 Pro Operating System Android 11   I was having issues with the playback on my Tecno Camon 17 Pro. When I looked up a song, the next songs that played af...

tristankey

Casual Listener

894 Views

6 replies

0 likes

  • 894 Views
  • 6 replies
  • 0 likes

Volume level not returning to set level, remains lowered after Notifications or advertisements

PlanFree/PremiumCountryRoDeviceHuawei P30 ProOperating SystemAndroid Emui 12 My Question or IssueFrom a few days now, the volume level does not returning to the set level after I receive a notification. The spoken notifications came mainly from Garmi...

Casual Listener

Plan Free/Premium Country Ro Device Huawei P30 Pro Operating System Android Emui 12   My Question or Issue From a few days now, the volume level does not returning to the set level aft...

mich4u

Casual Listener

523 Views

3 replies

0 likes

Android
Notifications
volume
  • 523 Views
  • 3 replies
  • 0 likes