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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution check box

Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left over.... a check box ability makes it MUCH EASIER to rem...

  • Casual Listener
  • Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left o...
  • dls_se
  • Newbie
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Download progress indicator is not updating

PlanPremiumCountryUSADevice(multiple) My Question or IssueIf you start downloading a playlist and then go into that playlist, the download progress indicator won't move although songs are actually downloading. This also happens in the Liked Songs pla...

Progress_Bar_spotify.jpg
  • Music Fan
  • Plan Premium Country USA Device (multiple)   My Question or Issue If you start downloading a playlist and then go into that playlist, the download progress indicator won't move although ...
  • kd_techniques
  • Newbie
  • 8034 Views
  • 10 replies
  • 0 likes
  • 8034 Views
  • 10 replies
  • 0 likes

Solved!! How to deactivate autoplay at the new home screen

I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possible to deactivate that?

  • Visitor
  • I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possib...
  • Ali1453
  • Visitor
  • 22897 Views
  • 117 replies
  • 172 likes
  • 22897 Views
  • 117 replies
  • 172 likes

Solved!!Superuser Contribution Unhide song

How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not talking about a plalist. Galaxy s8

  • Casual Listener
  • How do I Unhide a song in the android Spotify app. I accidentally clicked the - minus sign next to a song while it was playing which gave me the message song hidden. Also, just to clarify, I'm not ta...
  • Galerius
  • Casual Listener
  • 290032 Views
  • 56 replies
  • 11 likes
  • Unhide
  • 290032 Views
  • 56 replies
  • 11 likes

Superuser Contribution Pitch wobbles when streaming music

Plan: PremiumCountry: UKDevice: Samsung Galaxy A20eOperating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up to premium, and listening over WiFi and mobile data I've noticed quite often that the pitch of music wo...

  • Casual Listener
  • Plan: Premium Country: UK Device: Samsung Galaxy A20e Operating System: Android 11   My Question or Issue   Hi Spotify Community,   I've recently signed up...
  • AlejaR
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

AI DJ bug report - DJ playback broken across all Spotify services after previously having no issues.

UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I created, both new accounts had no issues using the DJ...

  • Regular
  • UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I cr...
  • AI_DJ_Broken
  • Regular
  • 1196 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
  • 1196 Views
  • 3 replies
  • 2 likes

Can't play certain songs when connected via Bluetooth

I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another device. I pay for a family premium and I'm pretty annoye...

  • Newbie
  • I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing  to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another...
  • PDmusic
  • Casual Listener
  • 2126 Views
  • 4 replies
  • 1 likes
  • 2126 Views
  • 4 replies
  • 1 likes

Spotify wont open on Pixel 6a

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6a My Question or IssueFor the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried force-stopping and resetting the app, re-installing (and leaving beta), and ...

  • Visitor
  • Plan Premium Country United States Device Google Pixel 6a   My Question or Issue For the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried forc...
  • unseenlarks
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution recover search history

PlanFreeCountryVenezuela Device(LG G7)Operating System(Android 9 ) My Question or Issuehi..i opened the app and my search history was dissapeared, so i´d like to know if there are any option to recover it. thanks in advance

  • Visitor
  • Plan Free Country Venezuela   Device (LG G7) Operating System (Android 9 )   My Question or Issue hi.. i opened the app and my search history was dissapeared, so i´d like to kno...
  • MihailY
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution play / stop controls not showing up on lockscreen widget

PlanFree/PremiumCountryGermanyDeviceXiaomi 12 ProOperating SystemAndroid 13 My Question or IssueThe play / pause button as well es the progress bar is missing, the only buttons available on the lockscreen are shuffle / like / devices.I tried all the ...

  • Music Fan
  • Plan Free/Premium Country Germany Device Xiaomi 12 Pro Operating System Android 13   My Question or Issue The play / pause  button as well es the progress bar is missing, the only...
  • jadesculptor
  • Casual Listener
  • 3520 Views
  • 19 replies
  • 1 likes
  • 3520 Views
  • 19 replies
  • 1 likes

Superuser Contribution App crashes when using other apps

PlanPremiumCountryUKDeviceMoto G62Operating SystemAndroid 13 My Question or IssueSpotify crashes every few minutes when running in the background. I have tried reinstalling and have switched off Android's battery optimisation feature for spotify. It ...

  • Casual Listener
  • Plan Premium Country UK Device Moto G62 Operating System Android 13   My Question or Issue Spotify crashes every few minutes when running in the background. I have tried reinstalling a...
  • gerodoggydog
  • Casual Listener
  • 762 Views
  • 8 replies
  • 1 likes
  • 762 Views
  • 8 replies
  • 1 likes

Superuser Contribution Unable to login

PlanPremiumCountryIndiaDeviceRedmi Note 11 Operating SystemAndroid 12 (Snow Cone) My Question or IssueHiI am using the same account on my desktop & Samsung phone, both working flawlessly but when I tried logging in using Redmi Note 11 it failed. I tr...

  • Casual Listener
  • Plan Premium Country India Device Redmi Note 11  Operating System Android 12 (Snow Cone)   My Question or Issue Hi I am using the same account on my desktop & Samsung phone, ...
  • AlejaR
  • Moderator
  • 1563 Views
  • 7 replies
  • 0 likes
  • 1563 Views
  • 7 replies
  • 0 likes

Superuser Contribution Bluetooth speaker breaks my shuffled queue.

PlanFree/PremiumDeviceXiaomi Redmi note 8 ProAnker SoundCore 2 Bluetooth SpeakerOperating SystemAndroid 10 Q1PA. 190711.020 My Question or IssueSo the thing is that at work I have a bluetooth speaker connected to my phone and listen to my +1000 song ...

  • Newbie
  • Plan Free/Premium Device Xiaomi Redmi note 8 Pro Anker SoundCore 2 Bluetooth Speaker Operating System Android  10 Q1PA. 190711.020   My Question or Issue So the thing is that at wo...
  • Lyubka
  • Moderator
  • 904 Views
  • 6 replies
  • 0 likes
  • 904 Views
  • 6 replies
  • 0 likes

Superuser Contribution Android Auto - Incomplete library

When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can still access my entire library on the phone app bu...

  • Casual Listener
  • When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can...
  • mevmark53
  • Visitor
  • 1276 Views
  • 8 replies
  • 1 likes
  • 1276 Views
  • 8 replies
  • 1 likes

Superuser Contribution Start where I left off

PlanPremiumCountry DeviceMoto g2021Operating SystemAndroid 11 I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is press play and have it play where I left off in the last session. I see no way to...

  • Newbie
  • Plan Premium Country   Device Moto g2021 Operating System Android 11   I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is pr...
  • Dian
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 2 likes
  • 315 Views
  • 1 replies
  • 2 likes

Superuser Contribution Next song plays but no sound is emitted.

PlanPremiumCountryThe NetherlandsDeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueMy issue happens when I listen to spotify via bluetooth devices (wireless earbuds or car sound system). Using the phone speaker works fine. Using othe...

  • Regular
  • Plan Premium Country The Netherlands Device Google Pixel 6 Operating System Android 14   My Question or Issue My issue happens when I listen to spotify via bluetooth devices (wireless ...
  • OscarDC
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook chapter shortened on Android

When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see screenshots). How can I listen to the full chapter on ...

  • Newbie
  • When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see scr...
  • Eni
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • Audiobooks
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to get back the previous layout?

The library used to be so well organized, and suddenly the layout has changed now I only have artists, albums, playlists tabs. The old one used to have the songs I've saved. Is there a way to get back the previous layout? It was so much better.

  • Newbie
  • The library used to be so well organized, and suddenly the layout has changed now I only have artists, albums, playlists tabs. The old one used to have the songs I've saved. Is there a way to get bac...
  • user-removed
  • Not applicable
  • 51668 Views
  • 9 replies
  • 28 likes
  • 51668 Views
  • 9 replies
  • 28 likes

Superuser Contribution Andorid Windows problems

PlanPremiumCountryChinaDeviceHUAWEI Operating System(HarmonyOS,win11)My Question or Issue1.my desktop Spotify cannot be set to Default music player. If I set ,When I double-click on the file, Spotify pops up, not play the music. I have tried to reins...

  • Newbie
  • Plan Premium Country China Device HUAWEI   Operating System (HarmonyOS,win11) My Question or Issue 1.my desktop Spotify cannot be set to Default music player. If I  set ,...
  • Lyubka
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes