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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6060 Views

0 replies

7 likes

  • 6060 Views
  • 0 replies
  • 7 likes

Superuser Contribution Can't close the app!

PlanPremiumDeviceSamsungOperating SystemAndroidMy Question or IssueThe app won't close, it keeps running in the background and drains battery. Even when I force quit it, the f***ing thing still keeps running! For instance, whenever i start a bluetoot...

Newbie

Plan Premium Device Samsung Operating System Android My Question or Issue The app won't close, it keeps running in the background and drains battery. Even when I force quit it, the f***ing thi...

Rhonell

Visitor

1684 Views

2 replies

0 likes

  • 1684 Views
  • 2 replies
  • 0 likes

Ads with premium account?

Hello, I have a spotify premium account thus pay for no ads...When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 minute podcast 2 ads of about 15 sec each. How is this possible ...

Casual Listener

Hello,   I have a spotify premium account thus pay for no ads... When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 mi...

Maxim

Spotify Star

672 Views

3 replies

0 likes

  • 672 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify on Android can't share to WeChat moments,there is no such a selection button when I share.

Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it? Plan Premium Country Philibin Device Xiaomi 14 Pro Operating System Android (Xiaomi Hyperos 1.0.25) My Quest...

Regular

Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it?           Plan   &n...

MihailY

Moderator

1735 Views

7 replies

0 likes

  • 1735 Views
  • 7 replies
  • 0 likes

Superuser Contribution My Spotify keeps crashing

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

Visitor

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

Maria

Moderator

6218 Views

4 replies

0 likes

  • 6218 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify app On android 14 has stopped working

PlanPremiumCountryNetherlandsDevicePixel 8 ProOperating SystemAndroid 14Spotify Version8.9.2.169 My Question or IssueSince 2 weeks I can't open Spotify anymore, it will pop open and show a black screen then just minimise. I'm logged in via Facebook, ...

Casual Listener

Plan Premium Country Netherlands Device Pixel 8 Pro Operating System Android 14 Spotify Version 8.9.2.169   My Question or Issue Since 2 weeks I can't open Spotify anymore, it will p...

Not applicable

34392 Views

7 replies

0 likes

  • 34392 Views
  • 7 replies
  • 0 likes

Superuser Contribution Wrong song plays when Play is pressed on Song page.

PlanFreeCountrySingapore DeviceOppo Find X3 ProOperating SystemAndroid 13 My Question or IssueWhen I select a song and goes into its info page, I press Play and a different song starts playing.This happens on Search results so far. The wrong song may...

Regular

Plan Free Country Singapore  Device Oppo Find X3 Pro Operating System Android 13   My Question or Issue When I select a song and goes into its info page, I press Play and a differ...

Yordan

Moderator

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently I saw an extra button on Instagram with a Spotify logo near a song

Recently I saw an extra button on Instagram with a Spotify logo near a song which I saved on Instagram, when I pressed that button that saved song from Instagram get added to my Spotify liked songs playlist. Is this a new feature of Spotify or Instag...

Visitor

Recently I saw an extra button on Instagram with a Spotify logo near a song which I saved on Instagram, when I pressed that button that saved song from Instagram get added to my Spotify liked songs p...

MihailY

Moderator

1834 Views

1 replies

0 likes

  • 1834 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto] "Spotify doesn't seem to be working

DeviceRealme GT Neo 2Operating SystemAndroid 13 IssueI have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunatelly on Android Auto after second connection by cable have a error "...

Music Fan

Device Realme GT Neo 2 Operating System Android 13   Issue I have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunat...

Jstank1747

Visitor

21312 Views

47 replies

12 likes

  • 21312 Views
  • 47 replies
  • 12 likes

Superuser Contribution Premiumkoden jag köpte i butiken fungerar inte för mig

Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar

Visitor

Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar

Lyubka

Moderator

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song plays with no sound and gets stuck

I've got this issue where if i losten to an album or playlist Spotify after playing a song goes to the next song but no audio plays. It also stays on that song and gets stuck. It will keep playing the song even if the song is over. Example the song i...

Casual Listener

I've got this issue where if i losten to an album or playlist Spotify after playing a song goes to the next song but no audio plays. It also stays on that song and gets stuck. It will keep playing th...

TRASTEROS

Visitor

1350 Views

5 replies

1 likes

  • 1350 Views
  • 5 replies
  • 1 likes

My spotify connect another devices that is not exist in my near

When I try to open a song, spotify connect to a generic device like casanova's phone or sam's iphone. However, I do not that kind of device in my near. It kind an error. I cannot listen music. Spotify continously connect other devices

Casual Listener

When I try to open a song, spotify connect to a generic device like casanova's phone or sam's iphone. However, I do not that kind of device in my near. It kind an error. I cannot listen music. Spotif...

Hieuthuhai2004

Visitor

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

Superuser Contribution Voice to Text Samsung not working

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy S23+Operating System My Question or IssueIn Spotify the Voice to text feature for Samsung is greyed out. I have tried to switch it to the google voice to text and it is still greyed out. I have tru...

Newbie

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy S23+ Operating System     My Question or Issue In Spotify the Voice to text feature for Samsung is greyed out.  I ha...

ViThor

Casual Listener

771 Views

2 replies

0 likes

  • 771 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app starts playing automatically when opened (8.8.96.364)

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the next song I want to listen to searched up and open the...

Visitor

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the nex...

Emilie9

Casual Listener

3607 Views

14 replies

4 likes

  • 3607 Views
  • 14 replies
  • 4 likes

Spotify App on not updating Podcasts on Android.

Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new.From the home screen, selecting the appropriate podcast th...

Casual Listener

Recently, I noticed when driving that I wasn't hearing any "new" podcasts. They were all about a week old. Opening the app, selecting my library, then podcasts, none were showing anything new. From ...

Cturboaddict

Casual Listener

1275 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify Auto loses place in playlist

PlanPremiumCountryUSADeviceGoogle pixel 7Operating SystemAndroid My Question or IssueI have a Google pixel 7. I connect my phone to my car audio system using android auto. I will select a playlist that I already have. I will start the playlist in the...

Regular

Plan Premium Country USA Device Google pixel 7 Operating System Android   My Question or Issue I have a Google pixel 7. I connect my phone to my car audio system using android auto. ...

AlejaR

Moderator

1687 Views

19 replies

0 likes

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  • 19 replies
  • 0 likes

Superuser Contribution App crash 8.8.96. 364

PlanPremiumCountryFrance DevicePoco f1 Operating SystemMIUI 11.0.9.0 - Android 10 My Question or IssueRecently, while I could listen to the music etc., and have access to the history, my app crashed when I tried to access the parameters section. I th...

Regular

Plan Premium Country France  Device Poco f1  Operating System MIUI 11.0.9.0 - Android 10        My Question or Issue Recently, while I could listen to the mu...

Lyubka

Moderator

1726 Views

2 replies

0 likes

  • 1726 Views
  • 2 replies
  • 0 likes

Superuser Contribution 'your combination does not match' error is showing

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Visitor

'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account

Not applicable

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

Spotify will not play on Marshal Kilburn (and other older devices) via Bluetooth since "Jam" update

PlanPremiumCountryGermanyDeviceMotorola G42, Marshal Kilburn, Fiat/Chrysler UConnectOperating SystemAndroid 13 My Question or IssueSpotify refuses to play audio via Bluetooth on my Marshall Kilburn device when connected with a Motorola Moto G42 Andro...

Casual Listener

Plan Premium Country Germany Device Motorola G42, Marshal Kilburn, Fiat/Chrysler UConnect Operating System Android 13   My Question or Issue Spotify refuses to play audio via Blue...

Ze_em

Casual Listener

1144 Views

1 replies

0 likes

  • 1144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is slow and not responsive on new adroid update

Plan Premium Country UK England Device Samsung Galaxy s21 Operating System Android My Question or Issue Spotify is not optimised for the latest version of android so it very slow and sluggish to load anything at the moment. It also just freezes so I ...

Visitor

Plan Premium Country UK England  Device Samsung Galaxy s21 Operating System  Android   My Question or Issue Spotify is not optimised for the latest version of andro...

ladybones

Newbie

546 Views

2 replies

2 likes

  • 546 Views
  • 2 replies
  • 2 likes