Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumDeviceTecno Camon 17 ProOperating SystemAndroid 11 I was having issues with the playback on my Tecno Camon 17 Pro. When I looked up a song, the next songs that played after were always the exact same, in the same order, and it kept playing...
Plan Premium Device Tecno Camon 17 Pro Operating System Android 11 I was having issues with the playback on my Tecno Camon 17 Pro. When I looked up a song, the next songs that played af...
Casual Listener
897 Views
6 replies
0 likes
PlanFree/PremiumCountryRoDeviceHuawei P30 ProOperating SystemAndroid Emui 12 My Question or IssueFrom a few days now, the volume level does not returning to the set level after I receive a notification. The spoken notifications came mainly from Garmi...
Plan Free/Premium Country Ro Device Huawei P30 Pro Operating System Android Emui 12 My Question or Issue From a few days now, the volume level does not returning to the set level aft...
Casual Listener
524 Views
3 replies
0 likes
one of them works but the other one is just there. and I've tried uninstalling spotify and reinstalling it but it still is there. Please remove the other media output notification for me please. The one where it says "One In A Billion" by ENHYPEN.
one of them works but the other one is just there. and I've tried uninstalling spotify and reinstalling it but it still is there. Please remove the other media output notification for me please. The ...
Moderator
406 Views
1 replies
0 likes
The playlist plays on my mac, but does not play on my Pixel 6. Same premium account on both. The playlist is there, and the songs show up, but it says "this track isn't available on your device." Why?
The playlist plays on my mac, but does not play on my Pixel 6. Same premium account on both. The playlist is there, and the songs show up, but it says "this track isn't available on your device." Why?
Moderator
676 Views
1 replies
0 likes
PlanPremiumOperating SystemAndroid 13 My Question or IssueIt used to be that you could open non-downloaded playlists while offline. The songs you had downloaded would be playable and the rest would be greyed out. I thought this was pretty nifty, sinc...
Plan Premium Operating System Android 13 My Question or Issue It used to be that you could open non-downloaded playlists while offline. The songs you had downloaded would be play...
Moderator
481 Views
1 replies
0 likes
When I switch on offline mode it still stays connected to the Internet and only switches when I turn of Wi-Fi and data completely
When I switch on offline mode it still stays connected to the Internet and only switches when I turn of Wi-Fi and data completely
Moderator
461 Views
1 replies
0 likes
Hi ! I have a premium account and on my desktop client I put the quality settings on "High", I did the same on my android phone. I have an android tv which is connected to a very good quality amplifier and speakers.But I can't find how I am supposed ...
Hi ! I have a premium account and on my desktop client I put the quality settings on "High", I did the same on my android phone. I have an android tv which is connected to a very good q...
Newbie
11922 Views
8 replies
4 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceGalaxy s8Operating System(Android 9 My Question or Issue
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Device Galaxy s8 Operating System (Android 9 ...
Moderator
445 Views
1 replies
0 likes
One night all of a sudden, none of the songs were showing in my playlists and all others on the app, and when I try to play a song from any artists profile, it acts as though it is playing but it stays at the 0:00 mark. I am on a Motorola if that hel...
One night all of a sudden, none of the songs were showing in my playlists and all others on the app, and when I try to play a song from any artists profile, it acts as though it is playing but it sta...
Casual Listener
441 Views
2 replies
0 likes
With free plan I can choose/skip only some tracks and then I can listen only random tracks Spotify choose for me. How other people I know with free plan can choose any track they want to hear on mobile with no limits?
With free plan I can choose/skip only some tracks and then I can listen only random tracks Spotify choose for me. How other people I know with free plan can choose any track they want to hear on mobi...
Moderator
406 Views
1 replies
0 likes
I've had a Spotify account when I was younger. I used to like an artist, but I don't anymore. I want to remove them from favorite artists but it doesn't seem to be possible. Please help.
I've had a Spotify account when I was younger. I used to like an artist, but I don't anymore. I want to remove them from favorite artists but it doesn't seem to be possible. Please help.
Music Fan
8106 Views
6 replies
0 likes
No puedo escuchar una canción entrea
No puedo escuchar una canción entrea
Moderator
2640 Views
6 replies
0 likes
My search results are no longer displaying in a grid format but rather as a list. How can I get grid view back? Is there a way to toggle back and forth between grid and list view that I'm not seeing? Using Android. Please advise. Thanks!
My search results are no longer displaying in a grid format but rather as a list. How can I get grid view back? Is there a way to toggle back and forth between grid and list view that I'm not seeing?...
Casual Listener
1079 Views
5 replies
0 likes
PlanPremiumCountrySwedenDevicePolestar 2Operating SystemAAOS My Question or IssueWhen I use the +10/-10 second buttons the touches can reach the not-visible progress bar which is hidden behind the +/-10 seconds gui element. Either if I repeatedly fas...
Plan Premium Country Sweden Device Polestar 2 Operating System AAOS My Question or Issue When I use the +10/-10 second buttons the touches can reach the not-visible progress bar whic...
Casual Listener
807 Views
6 replies
0 likes
Work with system dark mode on xiaomi have a some problemsPlanPremiumCountryRussia Device(Xiaomi mi 9t pro)Operating System(Android 10, miui) My Question or Issue
Work with system dark mode on xiaomi have a some problems Plan Premium Country Russia Device (Xiaomi mi 9t pro) Operating System (Android 10, miui) My Question or Issue ...
Newbie
12682 Views
9 replies
6 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceSamsung Galaxy A5Operating SystemAndroid 7 My Question or IssueI have noticed a strange problem. It ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Samsung Galaxy A5 Operating System ...
Moderator
826 Views
4 replies
0 likes
Back on my pixel 7 pro ,through Bluetooth it would list the songs in my playlist on my 23 Elantra,however I still had to manually skip to play the song as tapping it on the playlist didn't work. When I upgraded and got a fold 5, I no longer see what'...
Back on my pixel 7 pro ,through Bluetooth it would list the songs in my playlist on my 23 Elantra,however I still had to manually skip to play the song as tapping it on the playlist didn't work. When...
Moderator
393 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy s23+, and replicated issue on s22 Operating SystemAndroid latest My Question or IssueWhen i restart my phone, I am able to use my Sonos speakers via Spotify Connect. After leaving my wifi (eero) and returnin...
Plan Premium Country USA Device Samsung Galaxy s23+, and replicated issue on s22 Operating System Android latest My Question or Issue When i restart my phone, I am ab...
Moderator
974 Views
4 replies
1 likes
EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118 PlanPremiumCountryGermanyDeviceFairphone 4Operating SystemLineage OS 20 with microG (Build Android 13) My IssueWhen restarting Spotify & playing back music...
EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118 Plan Premium Country Germany Device Fairphone 4 Operating System Lineage OS 20 with micr...
Visitor
7772 Views
28 replies
17 likes
Hi! I have been for the past 2-3 months using the AI playlist, love the feature! But suddenly without any reason it has disappeared from my + icon. What happened? Is there any way I can get it back?I have a Pixel 7APlanPremiumCountrySpainDevice(iPhon...
Hi! I have been for the past 2-3 months using the AI playlist, love the feature! But suddenly without any reason it has disappeared from my + icon. What happened? Is there any way I can get it...
Spotify Star
1530 Views
1 replies
0 likes
