Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857350 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857350 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21560 Views
  • 3 replies
  • 0 likes
  • 21560 Views
  • 3 replies
  • 0 likes

Superuser Contribution playlist publik yang saya tidak bisa dilihat oleh orang lain

jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private playlist padahal saya sudah membuat playlist itu me...

  • Visitor
  • jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private ...
  • Alex
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Interaction between Google Smart Lock and Spotify

Hi everyone I have a query about the effect of Google Smart Lock on Spotify in the context of having completed a factory reset on my Android phone. Here is what I have observed: 1: Completed factory reset on Android phone.2: Set-up phone again after ...

  • Newbie
  • Hi everyone   I have a query about the effect of Google Smart Lock on Spotify in the context of having completed a factory reset on my Android phone.  Here is what I have observed: &nbsp...
  • Vasil
  • Moderator
  • 1071 Views
  • 1 replies
  • 1 likes
  • 1071 Views
  • 1 replies
  • 1 likes

Superuser Contribution Added to que notification bubble hidden behind keyboard in Andoid

When we add song to que directly from search tab by swiping the song right,the notification bubble is hidden behind the keyboard, if we don't do back within 3sec, added to que bubble disappears and there is no option other then going to que section a...

  • Newbie
  • When we add song to que directly from search tab by swiping the song right, the notification bubble is hidden behind the keyboard, if we don't do back within 3sec, added to que bubble disappears and...
  • Lyubka
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • Possible Bug
  • 123 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution really weird aesthetic change

PlanFreeCountryUSDevice(Galaxy A13 5G) My Question or IssueSome really weird aesthetic changes happened on my spotify, and its really annoying me. First of all, song previews are gone, and i cant see song covers either. The edit playlist button is al...

  • Newbie
  •   Plan Free Country US Device (Galaxy A13 5G)   My Question or Issue Some really weird aesthetic changes happened on my spotify, and its really annoying me. First of all, song prev...
  • Lyubka
  • Moderator
  • 171 Views
  • 1 replies
  • 1 likes
  • 171 Views
  • 1 replies
  • 1 likes

Superuser Contribution Usability issue: unable to save radio from radio page.

On Android the radio page does not allow to save the radio as a Playlist, follow it, like it etc. So there is no easy way to keep a radio in the library once it's playing. It's a major paint point for me since I mostly listen to radios. PlanPremiumCo...

  • Regular
  • On Android the radio page does not allow to save the radio as a Playlist, follow it, like it etc. So there is no easy way to keep a radio in the library once it's playing. It's a major paint point fo...
  • Alex
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

How do I get Spotify only pause if a message comes through

Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my phone settings for the Spotify app.

  • Casual Listener
  • Whenever I get a message from Facebook messenger the music doesn't just pause, it stops playing completely and I have to open the app to press play to continue. All permissions are allowed via my p...
  • Bittencourt
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Acesso o app, mas não as musicas ...

O celular de meu filho mais novo não tem ship de operadora celular, apenas conexão por Wifi, é um Asus X018D com Android 7.0 Conecto na conta do Spotify e abre as imagens das capas das playlist`s, mas ao abrir informa que esta playlist está vazia e p...

  • Visitor
  • O celular de meu filho mais novo não tem ship de operadora celular, apenas conexão por Wifi, é um Asus X018D com Android 7.0 Conecto na conta do Spotify e abre as imagens das capas das playlist`s, ma...
  • Alex
  • Moderator
  • 1420 Views
  • 5 replies
  • 0 likes
  • 1420 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to initiate premium payment

PlanFree/PremiumCountryIndonesiaDeviceRealme 9 Pro+Operating SystemAndroid 12 My Question or IssueI want to buy a premium account for 1 month, but every time I've verified my payment method with the OTP verification and everything, the web page force...

  • Newbie
  • Plan Free/Premium Country Indonesia Device Realme 9 Pro+ Operating System Android 12   My Question or Issue I want to buy a premium account for 1 month, but every time I've verifie...
  • Vasil
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing too fast

I'm starting a new post since I don't seem to be able to reply to the others I have found here. This is a long standing issue that I have patiently been awaiting a fix for, and based on numerous other posts on here I'm not alone. Spotify continues to...

  • Casual Listener
  • I'm starting a new post since I don't seem to be able to reply to the others I have found here. This is a long standing issue that I have patiently been awaiting a fix for, and based on numerous othe...
  • dreaken667
  • Casual Listener
  • 17883 Views
  • 3 replies
  • 3 likes
  • 17883 Views
  • 3 replies
  • 3 likes

Changing the Volume while not being on the App

Hello, I use a OnePlus 8 Pro with android 12. I know that it used to be possible to change the volume of spotify connect on other devices, while not being on the spotify app. But somehow, now it is not possible anymore? Does anyone know if there are ...

  • Visitor
  • Hello, I use a OnePlus 8 Pro with android 12. I know that it used to be possible to change the volume of spotify connect on other devices, while not being on the spotify app. But somehow, now it is n...
  • dinomight
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs gone, app won't show or play any songs or display playlists/artist pages etc.

PlanPremiumCountryGermanyDeviceSamsung A20Operating SystemAndroid 11 My Question or IssueFor the past day I have not been able to use the Spotify Android App in any way. I also use the app on my iPad and my computer with no issue, it's just my phone....

  • Newbie
  • Plan Premium Country Germany Device Samsung A20 Operating System Android 11   My Question or Issue For the past day I have not been able to use the Spotify Android App in any way. I al...
  • Lyubka
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubleshooting

Unable to change track playtime or skip to particular time because cursor is not there.Unable to switch to previous song.Unable to get lyrics.  please help

Screenshot_2022-11-06-18-55-04-38_0438eb925998df20b3482ec25499d226.jpg
  • Newbie
  • Unable to change track playtime or skip to particular time because cursor is not there. Unable to switch to previous song. Unable to get lyrics.    please help  
  • Alex
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing on my phone

PlanPremium StudentCountryItalyDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueHi everyone! A few days ago, I've started having a problem with Spotify on my phone. Every time I try to play a song, it simply won't start, even if I...

  • Visitor
  • Plan Premium Student Country Italy Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue Hi everyone! A few days ago, I've started having a problem with Spotify on...
  • Hankster65
  • Visitor
  • 15671 Views
  • 35 replies
  • 6 likes
  • 15671 Views
  • 35 replies
  • 6 likes

Wildly high data usage

A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month.This was very frustrating and need this to not happ...

  • Newbie
  • A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month....
  • JBayudz
  • Composer
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing features (Lyrics and playback song color)

PlanPremiumDeviceHuawei Mate 10 LiteOperating SystemAndroid 8 My Question or IssueThere has been some problems with the app or maybe my account, I haven't tested other accounts on my phone, the playback (spotify miniplayer notif) color has never show...

  • Newbie
  • Plan Premium Device Huawei Mate 10 Lite Operating System Android 8   My Question or Issue There has been some problems with the app or maybe my account, I haven't tested other accounts o...
  • AlejaR
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Spotify home screen showing way too big album icons

PlanPremiumCountry DeviceSamsung Galaxy note 9Operating SystemAndroid pie My Question or IssueMy Spotify home screen is showing very big album icons since last app update.

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy note 9 Operating System Android pie   My Question or Issue My Spotify home screen is showing very big album icons since last app updat...
  • vaajy
  • Roadie
  • 3704 Views
  • 6 replies
  • 0 likes
  • 3704 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music stops playing when screen goes off

PlanPremiumDeviceSamsung Galaxy S10i alredy tryed rebooting, all the battery settings and reinstalling but it still stops sometimes

  • Casual Listener
  • Plan Premium Device Samsung Galaxy S10 i alredy tryed rebooting, all the battery settings and reinstalling but it still stops sometimes  
  • Alex
  • Moderator
  • 7804 Views
  • 14 replies
  • 0 likes
  • 7804 Views
  • 14 replies
  • 0 likes

Superuser Contribution Screen flickers when starting Spotify

PlanPremiumCountryGermanyDeviceHonor 9XOperating SystemAndroid 10 (EMUI 10.0.0.347) My Question or IssueAfter the latest update, I cannot start Spotify properly. When I try to start, then Spotify flickers. Not sure, what causes it or if it is just my...

  • Casual Listener
  • Plan Premium Country Germany Device Honor 9X Operating System Android 10 (EMUI 10.0.0.347)   My Question or Issue After the latest update, I cannot start Spotify properly. When I try t...
  • OscarDC
  • Moderator
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prblema al buscar musica

Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?

  • Newbie
  • Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?
  • AlejaR
  • Moderator
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution I listen on the phone, I work on the PC. The song cuts out when I do something more demanding on the

PlanPremiumCountryCzech republicDevice(Samsung Galaxy A52s 5G)Operating System(Android 12 and Windows 11) My Question or IssueHi, my problem is poorly described. When I'm playing songs on my phone while working on my Windows PC. For example, if I ope...

  • Newbie
  •   Plan Premium Country Czech republic Device (Samsung Galaxy A52s 5G) Operating System (Android 12 and Windows 11)   My Question or Issue Hi, my problem is poorly described. &nb...
  • MihailY
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes