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Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
None of the below information is required. However, the more you provide the easier it will be for us to try and Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
None of the below information is required. However, the more you provide the easier it will be for us to try and Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Ques...
Moderator
1326 Views
1 replies
0 likes
PlanPremiumCountryNLDeviceCar radioOperating SystemAndroid My Question or IssueUsually when I play music, I get a screen with actual visible buttons. But all of a sudden, I get a HUGE image that goes over the buttons and because of that, my Spotify i...
Plan Premium Country NL Device Car radio Operating System Android My Question or Issue Usually when I play music, I get a screen with actual visible buttons. But all of a sudden, I g...
411 Views
0 replies
0 likes
PlanPremium DuoCountryCanadaDeviceSamsung S22Operating SystemAndroid 14 My Question or IssueAI DJ is completely stuck. Every day this week I was greeted and told it was Tuesday before being shown the same half dozen set of songs before I just went ba...
Plan Premium Duo Country Canada Device Samsung S22 Operating System Android 14 My Question or Issue AI DJ is completely stuck. Every day this week I was greeted and told it was Tuesd...
Moderator
958 Views
3 replies
1 likes
Hi there,there's an Android app that IMO infringe the ToS of Spotify (it lets download tracks by non premium account); how to report it?
Hi there, there's an Android app that IMO infringe the ToS of Spotify (it lets download tracks by non premium account); how to report it?
Moderator
314 Views
1 replies
0 likes
PlanPremiumCountryIsraelDevicesamsung galaxy s23Operating Systemandroid 14 My Question or IssueHi, the app stopped recording new listening for over a week.What I've tried and didn't work: reinstalling, logging in once again.
Plan Premium Country Israel Device samsung galaxy s23 Operating System android 14 My Question or Issue Hi, the app stopped recording new listening for over a week. What I've tried a...
Moderator
682 Views
3 replies
0 likes
So I woke up today and Spotify won't play any songs, it plays my podcasts fine (they are not downloaded) but no music will play, regardless of whether it is downloaded or not. When I try to play a song from a playlist the green play button turns to a...
So I woke up today and Spotify won't play any songs, it plays my podcasts fine (they are not downloaded) but no music will play, regardless of whether it is downloaded or not. When I try to ...
Casual Listener
1347 Views
3 replies
0 likes
PlanPremium Duo CountryUKDeviceFairphone 4Operating SystemAndroid 13My Question or IssueToday Spotify won't play music but still plays podcasts on my Fairphone. The other phone on the same Duo account is fine (Motorola).I've cleared cache and data, u...
Plan Premium Duo Country UK Device Fairphone 4 Operating System Android 13 My Question or Issue Today Spotify won't play music but still plays podcasts on my Fairphone. The other phone...
Not applicable
2618 Views
10 replies
3 likes
PlanPremium DeviceMoto G10Android My Question or IssueI have no sound when playing tracks.I do have sound when selecting items such as 'Explore Genres' I've read many of the similar threads and have tried(amongst other things) all of the following:Mu...
Plan Premium Device Moto G10 Android My Question or Issue I have no sound when playing tracks. I do have sound when selecting items such as 'Explore Genres' I've read ...
Casual Listener
623 Views
4 replies
3 likes
Plan PremiumCountryFrance Device Operating SystemAndroid My Question or Issue Hello there,I cannot count how many podcasts are available on Spotify, some I listen are active for years.I've started some while they already have dozens of episodes.I use...
Plan Premium Country France Device Operating System Android My Question or Issue Hello there, I cannot count how many podcasts are available on Spotify, s...
Regular
2142 Views
4 replies
0 likes
Is there a way to make the app show song lengths in playlists or album pages?PlanPremiumCountry DeviceSamsung Galaxy s22Operating SystemAndroid 14
Is there a way to make the app show song lengths in playlists or album pages? Plan Premium Country 🇬🇧 Device Samsung Galaxy s22 Operating System Android 14
Regular
4213 Views
4 replies
5 likes
PlanPremiumCountryUSADeviceGoogle Pixel 7 ProOperating SystemAndroid 14 My Question or IssueLately when I'm invited to a jam, I can't search for songs and add them to the jam from the search page. I can add them from the "Group Recommendations" page ...
Plan Premium Country USA Device Google Pixel 7 Pro Operating System Android 14 My Question or Issue Lately when I'm invited to a jam, I can't search for songs and add them to the jam...
Newbie
9810 Views
8 replies
4 likes
I have not been able to play podcasts that have a video option on my phone. I have tried a clean install. I've tried clearing data and cache. I've tried toggling the video settings on/off with restarting the app. I'm not able to play audio only versi...
I have not been able to play podcasts that have a video option on my phone. I have tried a clean install. I've tried clearing data and cache. I've tried toggling the video settings on/off with restar...
Moderator
418 Views
1 replies
0 likes
Need help counseling my account and open up a new one
Need help counseling my account and open up a new one
Not applicable
441 Views
2 replies
0 likes
Whenever I play any downloaded audio, after around usually 15-20 minutes of listening, Spotify will stop playback as if buffering, with the time still ticking up. When I pause, it jumps back to where the audio stopped and will usually play a few seco...
Whenever I play any downloaded audio, after around usually 15-20 minutes of listening, Spotify will stop playback as if buffering, with the time still ticking up. When I pause, it jumps back to where...
Moderator
985 Views
1 replies
0 likes
My kids’ MP3 players (running Android 7.0) worked great with Spotify Kids. All of sudden, when I go to the “For grown-ups” page, Spotify Kids locks up and I can’t access adding playlists. I updated to the latest version of Spotify Kids, but no change...
My kids’ MP3 players (running Android 7.0) worked great with Spotify Kids. All of sudden, when I go to the “For grown-ups” page, Spotify Kids locks up and I can’t access adding playlists. I updated t...
Moderator
596 Views
3 replies
0 likes
Devices: Pixel 2 Watch (version 13), Pixel 6 Phone (Android 14) Steps to reproduce:Open Spotify app on Pixel watch 2Choose something to playPlay through phoneClick pause on watchNote that all music pauses and play and skip buttons become disabled. On...
Devices: Pixel 2 Watch (version 13), Pixel 6 Phone (Android 14) Steps to reproduce: Open Spotify app on Pixel watch 2 Choose something to play Play through phone Click pause on watch No...
Moderator
488 Views
1 replies
0 likes
I open spotify and constaly a podcast is suggested in my home page. Moreover, apparently this author starts automatically added in my song list.How can I eliminate this suggestion from my home page and how can I stop it to be in my queue?
I open spotify and constaly a podcast is suggested in my home page. Moreover, apparently this author starts automatically added in my song list. How can I eliminate this suggestion from my home pa...
Moderator
1016 Views
1 replies
0 likes
The past couple of days, when my Android phone has been automatically connecting to my car's bluetooth and then I open Spotify to continue listening to a podcast episode, a completely different and random podcast episode will start playing. All I wan...
The past couple of days, when my Android phone has been automatically connecting to my car's bluetooth and then I open Spotify to continue listening to a podcast episode, a completely different and r...
Visitor
4698 Views
22 replies
12 likes
Every time I play a song using the Spotify Android app, it stops at different times for every song? I have a new phone with a new app version and cleared all my cache. Mostly happens with any Bluetooth connection.
Every time I play a song using the Spotify Android app, it stops at different times for every song? I have a new phone with a new app version and cleared all my cache. Mostly happens with any Bluetoo...
Moderator
1005 Views
4 replies
1 likes
Most of the time searching % crashes the app. PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueAny search on Spotify Android that contains an invalid URL escape code crashes the app. This includes the following strings...
Most of the time searching % crashes the app. Plan Premium Country USA Device Pixel 7 Operating System Android 14 My Question or Issue Any search on Spotify Android that con...
Casual Listener
405 Views
1 replies
0 likes
