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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4969 Views

0 replies

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Alarm playlist

I use the clock app for my alarm clock and I used to be able to click on the playlist and hear a song and that song would stay as the song for the alarm for the next morning. For some reason now, my phone doesn't do that and it goes to a random sing ...

Visitor

I use the clock app for my alarm clock and I used to be able to click on the playlist and hear a song and that song would stay as the song for the alarm for the next morning. For some reason now, my ...

435 Views

0 replies

0 likes

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Solved!!Superuser Contribution Repeat Pixel 6a restarts, app crashes, and Bluetooth shutting off since last update

I am a premium subscriber in the US currently using a Google Pixel 6a with Android 14 to access Spotify. Since the most recent app update, Spotify has been randomly crashing after 3 or so songs, causing my phone to reset, and Bluetooth has also been ...

Visitor

I am a premium subscriber in the US currently using a Google Pixel 6a with Android 14 to access Spotify.  Since the most recent app update, Spotify has been randomly crashing after 3 or so songs...

Susan_GP

Moderator

2287 Views

9 replies

0 likes

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Solved!!Superuser Contribution My new Samsung phone won't play on my NAD 658 receiver

PlanPremiumCountryUSADevice Samsung Galaxy S24 PlusOperating SystemVersion 14 My Question or IssueMy Galaxy S21 worked playing Spotify music with no problem on my stereo. I then get a new Galaxy S24 Plus phone which transferred everything over to the...

Casual Listener

Plan Premium Country USA Device  Samsung Galaxy S24 Plus Operating System Version 14   My Question or Issue My Galaxy S21 worked playing Spotify music with no problem on my stereo...

buccigm

Casual Listener

1258 Views

2 replies

0 likes

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Superuser Contribution Sound quality

Hello The quality of sound in preview version of songs is fine but when I play the actual song the quality is bad

Regular

Hello  The quality of sound in preview version of songs is fine but when I play the actual song the quality is bad  

yordi0717

Newbie

1292 Views

10 replies

0 likes

uality
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Superuser Contribution Spotify doesn't automatically switch to car mode

I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's back into the normal mode and it doesn't even prompt me to switch to car mod...

Regular

I am using Spotify on my car's android head unit. I've set it up to always go into car mode (settings -> switch to car mode -> always). However, after I reopen the app, it's  back into the...

Kaiju_King

Newbie

16123 Views

22 replies

0 likes

Car
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Solved!!Superuser Contribution Android thinks spotify stores songs on internal storage eventhogh they are stored on a SD-Card

PlanPremiumCountryGermany Device(Samsung Galaxy A5 2015)Operating System(Android 7.0) My Question or Issue:So, my internal storage is running out of space and for several month i tried to delete all unimportant data but i am now at a point where my o...

Casual Listener

  Plan Premium Country Germany   Device (Samsung Galaxy A5 2015) Operating System (Android 7.0)   My Question or Issue: So, my internal storage is running out of space an...

Not applicable

2345 Views

3 replies

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Solved!!Superuser Contribution Cannot sort playlists from oldest to most recent anymore

DeviceLG Stylo 5 My Question or IssueI used to be able to tap 'Recently added' a second time when sorting songs in playlists so that I could play songs from oldest to newest. Now I can only sort the songs from newest to oldest. Was this feature taken...

Newbie

Device LG Stylo 5   My Question or Issue I used to be able to tap 'Recently added' a second time when sorting songs in playlists so that I could play songs from oldest to newest. Now I can o...

Ivelina

Moderator

10803 Views

17 replies

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Superuser Contribution No puedo descargar mi musica

Cuando quiero descargar mi musica, dice que ya hay muchos dispositivos en modo offline

Visitor

Cuando quiero descargar mi musica, dice que ya hay muchos dispositivos en modo offline

Susan_GP

Moderator

423 Views

1 replies

0 likes

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Superuser Contribution Dj plays automatically when I open app, interrupting my music

The android app has started behaving oddly when I open it - the main issue is that I am listening to a playlist on my phone and then click the app to change or 'like' track and suddenly it starts playing the DJ playlist, completely interrupting what ...

Newbie

The android app has started behaving oddly when I open it - the main issue is that I am listening to a playlist on my phone and then click the app to change or 'like' track and suddenly it starts pla...

MihailY

Moderator

653 Views

1 replies

1 likes

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Solved!!Superuser Contribution Liking an album adds the songs to my Liked Songs list in Android Auto.

Using just the android app, liking an album adds the album to the liked list, but not the songs. This is how it is supposed to work, and how I want it. But when plugging in to my Android Auto if I select Liked Songs then all of the songs from the Lik...

Casual Listener

Using just the android app, liking an album adds the album to the liked list, but not the songs. This is how it is supposed to work, and how I want it. But when plugging in to my Android Auto if I se...

Maria

Moderator

1571 Views

7 replies

1 likes

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Superuser Contribution I can't see my profile on smartphone

Hello,I have a problem see my profile on my smartphone.It writes me: "Something went wrong. Have another go? Try again"I reinstalled the Spotify app, restarted the smartphone, and cleared the cache. The problem still remains.I sent my profile link fr...

Casual Listener

Hello, I have a problem see my profile on my smartphone. It writes me: "Something went wrong. Have another go? Try again" I reinstalled the Spotify app, restarted the smartphone, and cleared the c...

Maria

Moderator

927 Views

3 replies

0 likes

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Superuser Contribution downloaded songs not playing without internet connection in online mode

PlanPremiumCountry USOperating SystemAndroid 7.1.2 Nougat My Question or IssueI don't know if this is the intended behavior (it really shouldn't be), but if I don't have an internet connection, and Spotify is in the Online mode, it won't play downloa...

Newbie

Plan Premium Country  US Operating System Android 7.1.2 Nougat   My Question or Issue I don't know if this is the intended behavior (it really shouldn't be), but if I don't have an ...

cha_cha

Casual Listener

18428 Views

21 replies

4 likes

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Superuser Contribution My music tends to stop mid-song for no apparent reason.

When I'm listening to music on Spotify my music randomly stops mid song for no apparent reason. At first this didn't bother me but it's happening so often that it's getting annoying. I've tried looking up solutions. I've tried logging out of Spotify ...

Visitor

When I'm listening to music on Spotify my music randomly stops mid song for no apparent reason. At first this didn't bother me but it's happening so often that it's getting annoying. I've tried looki...

Yordan

Moderator

1193 Views

5 replies

2 likes

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Superuser Contribution Volume decreases when gaming

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 10 ProOperating SystemAndroid 12 My Question or Issue Hello,I have the problem that when I open a game and have it in the foreground, the volume of the music being played is reduced and, if I hear it c...

Gig Goer

Plan Premium Country Germany Device Xiaomi Redmi Note 10 Pro Operating System Android 12   My Question or Issue   Hello, I have the problem that when I open a game and have it...

Joan

Moderator

709 Views

1 replies

0 likes

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Superuser Contribution Voice search not showing up in app

PlanPremiumCountryUSADeviceGalaxy S21Operating System My Question or IssueI no longer have access to the voice search feature in my app (when in car mode or not). I used to have a little microphone icon pop up when I searched for music, but I don't s...

Visitor

Plan Premium Country USA Device Galaxy S21 Operating System   My Question or Issue I no longer have access to the voice search feature in my app (when in car mode or not). I used to hav...

Mazz9543

Visitor

3536 Views

9 replies

0 likes

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Superuser Contribution Can't like/unlike songs or pin/unpin playlists

PlanPremium family planCountryUSADeviceLG L455DLOperating SystemAndroid 9 My Question or IssueI can't like or unlike any songs. I also can't pin or unpin playlists.I have tried doing a clean uninstall, resetting my phone, logging out of all devices, ...

Regular

Plan Premium family plan Country USA Device LG L455DL Operating System Android 9   My Question or Issue I can't like or unlike any songs. I also can't pin or unpin playlists. I have t...

Levapro

Visitor

3814 Views

13 replies

0 likes

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Superuser Contribution Spotify is not connecting to Google Clock

PlanPremiumCountryNetherlands DevicePixel 6 ProOperating SystemAndroid 14My Question or IssueI want to connect my Spotify to my Google Clock but it keeps loading in endless circles and does not connect.I have already Reinstalled Spotify and the clock...

Newbie

Plan Premium Country Netherlands  Device Pixel 6 Pro Operating System Android 14 My Question or Issue I want to connect my Spotify to my Google Clock but it keeps loading in endless cir...

Elena

Moderator

497 Views

2 replies

0 likes

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Superuser Contribution Missing cog

I could not figure out why on earth my Spotify was playing the SAME songs over and over... Come to find out I am stuck in "offline mode" and I do not have the setting icon in the top right conner or any icon for that matter. I am in dark mode. I am o...

Visitor

I could not figure out why on earth my Spotify was playing the SAME songs over and over... Come to find out I am stuck in "offline mode" and I do not have the setting icon in the top right conner or ...

Elena

Moderator

505 Views

1 replies

0 likes

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