Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55006 Views
  • 68 replies
  • 25 likes
  • 55006 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27764 Views
  • 5 replies
  • 0 likes
  • 27764 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wrong song showing on Notification Bar

PlanPremium DeviceGoogle Pixel 4Operating SystemAndroid 11 / 12 My Question or IssueI've had this issue for 3 or 4 weeks, the song showing on the notification bar is different from the one playing (see screenshots).I have to restart the app for the r...

  • Newbie
  • Plan Premium   Device Google Pixel 4 Operating System Android 11 / 12    My Question or Issue I've had this issue for 3 or 4 weeks, the song showing on the notification bar is...
  • Maria
  • Moderator
  • 8733 Views
  • 4 replies
  • 4 likes
  • 8733 Views
  • 4 replies
  • 4 likes

Superuser Contribution “Liked songs” on android auto stuck on “loading Content”

I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception. The “liked songs” playlist just says “loading content”. I’ve let it sit for 30 minutes, and nothin...

  • Regular
  • I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception.   The “liked songs” playlist just says “...
  • TizzyAPunkt
  • Casual Listener
  • 2365 Views
  • 14 replies
  • 0 likes
  • 2365 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify isn't playing on mobile data on android. It will only play on Wifi.

Spotify will not play any music or podcasts on android devices while being on mobile data. It will only play correctly on wifi. I've cleared my cache through the app, restarted the app, and deleted and reinstalled the app and the problem still isn't ...

  • Visitor
  • Spotify will not play any music or podcasts on android devices while being on mobile data. It will only play correctly on wifi. I've cleared my cache through the app, restarted the app, and deleted a...
  • Joan
  • Moderator
  • 555 Views
  • 7 replies
  • 3 likes
  • 555 Views
  • 7 replies
  • 3 likes

Superuser Contribution Queue line up not in the order I put them in and shuffles when I move them

I have a specific order I put songs into my queue, before the update I could add 6 songs and then look in the queue to find them in the order that I added it. Now, when I add those songs they are reversed or shuffled around in the queue list. Also, l...

  • Visitor
  • I have a specific order I put songs into my queue, before the update I could add 6 songs and then look in the queue to find them in the order that I added it. Now, when I add those songs they are rev...
  • funkycolours
  • Regular
  • 1277 Views
  • 20 replies
  • 0 likes
  • 1277 Views
  • 20 replies
  • 0 likes

Superuser Contribution Cannot play spotify on 2 devices at the same time anymore

I used to be connect and play a same songs in 2 headsets at the same time (So I and my partner can enjoy our own headset of choice). But lately whenever my phone (S22 Ultra) connect to 2 Bluetooth headsets at the same time, Spotify will only play mus...

  • Visitor
  • I used to be connect and play a same songs in 2 headsets at the same time (So I and my partner can enjoy our own headset of choice). But lately whenever my phone (S22 Ultra) connect to 2 Bluetooth he...
  • Novy
  • Moderator
  • 1383 Views
  • 1 replies
  • 0 likes
  • 1383 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Galaxy Flip 5 Cover Screen Behaviour Changed [Working in Old Version - 8.8.80.599]

The behaviour of Spotify on the small screen on the flip 5 has been changed recently, and due to this I have lost a lot of useful functionality like shuffle, lyrics, view queue, etc.This was all fine when the phone first released and the app just sca...

Screenshot_20231130_201702_CoverScreen.jpg
  • Music Fan
  • The behaviour of Spotify on the small screen on the flip 5 has been changed recently, and due to this I have lost a lot of useful functionality like shuffle, lyrics, view queue, etc. This was all fi...
  • Yordan
  • Moderator
  • 4515 Views
  • 30 replies
  • 2 likes
  • 4515 Views
  • 30 replies
  • 2 likes

Solved!!Superuser Contribution Can't see songs in albums

PlanFreeCountryCanadaDeviceAndroid A20 My Question or IssueHello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text doesn’t open anything or react in any way. Playlists give me a preview optio...

  • Casual Listener
  • Plan Free Country Canada Device Android A20   My Question or Issue Hello! Whenever I search/go into an album, I can't see any songs, meaning no preview option, and the and more text does...
  • o0dxb7dn29140lzcvu1e
  • Visitor
  • 11247 Views
  • 6 replies
  • 0 likes
  • 11247 Views
  • 6 replies
  • 0 likes

How to remove a song from liked songs.

I am trying to remove songs from liked songs

  • Casual Listener
  • I am trying to remove songs from liked songs
  • AdamDamon
  • Spotify Star
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Downloads on SD card gets deleted after reeboot

PlanPremiumCountry DeviceGalaxy A52 Operating SystemAndroid 12 My Question or IssueSpotify Downloads on SD card gets deleted after reeboot or phone startupThe spotify storage is changed automatically from SD card to the device storageAnd I have to re...

  • Regular
  • Plan Premium Country   Device Galaxy A52  Operating System Android 12    My Question or Issue Spotify Downloads on SD card gets deleted after reeboot or phone startup T...
  • vaajy
  • Roadie
  • 2170 Views
  • 11 replies
  • 2 likes
  • 2170 Views
  • 11 replies
  • 2 likes

Album art no longer showing in Widget

PlanPremiumCountryUSADeviceSamsung Galaxy S24+Operating SystemAndroid 14 My Question or IssueI am using a 3rd party media player widget by Stellio Soft and recently the album art stopped showing for Spotify. There has been no issues up until 3/9 and ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S24+ Operating System Android 14   My Question or Issue I am using a 3rd party media player widget by Stellio Soft and recently the album...
  • GoldSpoon
  • Casual Listener
  • 812 Views
  • 2 replies
  • 0 likes
  • 812 Views
  • 2 replies
  • 0 likes

Skipping playback

Playback has been skipping for the past several weeks as if it were a scratched CD - it makes no difference if I'm on WiFi, mobile network, downloaded or streaming. Starts off OK then starts skipping getting progressively worse. I've deleted cache an...

  • Casual Listener
  • Playback has been skipping for the past several weeks as if it were a scratched CD - it makes no difference if I'm on WiFi, mobile network, downloaded or streaming. Starts off OK then starts skipping...
  • Sdetray
  • Casual Listener
  • 700 Views
  • 3 replies
  • 2 likes
  • 700 Views
  • 3 replies
  • 2 likes

Download to mobile not working

I have tracks in library and tap the Green arrow which then appears next to the track but I can't see download as an option just share

  • Visitor
  • I have tracks in library and tap the Green arrow which then appears next to the track but I can't see download as an option just share
  • Amayy
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Spotify doesn't play stream in 24 Kbit/s installed on a AOSP custom Android 14 ROM

Hi there,i have an issue using Spotify on a Samsung device using Lineage OS (it's an AOSP Android (14) custom ROM).The support has offered me manny things i should try. Clean reinstall log on/off, try a test account an so on. Nothing helped.So if i s...

  • Newbie
  • Hi there, i have an issue using Spotify on a Samsung device using Lineage OS (it's an AOSP Android (14) custom ROM). The support has offered me manny things i should try. Clean reinstall log on/off...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Changing playlist picture on Chromebook

PlanPremiumCountryUSADeviceSamsung ChromebookOperating SystemChrome OSMy Question or IssueIs there a way to change the playlist cover photo on a Chromebook? I've heard other people say you need to have a desktop computer to change the picture, but I ...

  • Visitor
  • Plan Premium Country USA Device Samsung Chromebook Operating System Chrome OS My Question or Issue Is there a way to change the playlist cover photo on a Chromebook? I've heard other people ...
  • bmtrygar
  • Music Fan
  • 1521 Views
  • 2 replies
  • 0 likes
  • 1521 Views
  • 2 replies
  • 0 likes

Superuser Contribution Samsung TV App - TV model #QN75QN90BAFXZC

Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Samsung TV Spotify are all up-to-date. I press play on ...

  • Visitor
  • Spotify randomly stopped working on my brand new Samsung TV. I've tried uninstalling and reinstalling, logging out and back in, hard reset of TV and WiFi. My TV firmare, iPhone, iOS Spotify, and Sams...
  • Zero5854
  • Newbie
  • 1132 Views
  • 6 replies
  • 0 likes
  • 1132 Views
  • 6 replies
  • 0 likes

Spotify app turns phone on and off

PlanPremiumCountryPhilippines My Question or IssueWhenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone so I can use it again. I've tried clearing cache, storage, and even reinst...

  • Casual Listener
  • Plan Premium Country Philippines    My Question or Issue Whenever I open spotify my phone would suddenly constantly turn on and off and make it unusable. I'd have to restart my phone ...
  • Mrmrohboymrmr
  • Casual Listener
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album art become blur

The album art from spotify on my custom widget become very blur after the latest beta update. I need to reverse to previous version to fix this issue. I hope in future releases, this issue will be gone.

1000090735.jpg
  • Newbie
  • The album art from spotify on my custom widget become very blur after the latest beta update. I need to reverse to previous version to fix this issue. I hope in future releases, this issue will be go...
  • Joan
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Loading podcasts very slow

Plan PremiumCountry NetherlandsDeviceSamsung Galaxy S7 My Question or IssueLoading or browsing through my podcasts takes forever. It doesn't matter whether I am on wi-fi or on 4G; it will take at least one minute to be able to see my podcasts. (The l...

  • Visitor
  •   Plan Premium Country Netherlands Device Samsung Galaxy S7     My Question or Issue Loading or browsing through my podcasts takes forever. It doesn't matter whether I am ...
  • heretohelp23
  • Newbie
  • 27018 Views
  • 20 replies
  • 18 likes
  • 27018 Views
  • 20 replies
  • 18 likes

Superuser Contribution Android Auto not able to switch between apps

Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I can no longer switch apps on Android Auto. I have a...

  • Visitor
  • Good morning . I have a problem with Spotify in my car. I have a Cupra Leon (2023) and use Android Auto (Google Pixel 8 Pro). As soon as I add Spotify to the app list in the Android Auto settings, I ...
  • MihailY
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes