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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6852 Views

0 replies

7 likes

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Superuser Contribution Podcast skipping backwards on bluetooth

PlanPremiumCountryUnited States DeviceOnePlus 10 ProOperating SystemOxygenOS 13.1 My Question or Issue 15 Second Podcast forward skip going backwards when using Bluetooth controls on headphones (Skullcandy and ISOTunes) and from lock screen. Works wh...

Newbie

Plan Premium Country United States  Device OnePlus 10 Pro Operating System OxygenOS 13.1   My Question or Issue   15 Second Podcast forward skip going backwards when using B...

Joan

Moderator

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
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Spotify won't pair with my Bluetooth hearing aids

I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have increased the volume on the phone and in the app. Any...

Visitor

I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have in...

Not applicable

2310 Views

2 replies

0 likes

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Songs in playlist can't load normally

PlanFreeCountryChinaOperating SystemAndroid My Question or IssueWhen i open any playlist in my android device, songs don't show up normally, but instead show in the blue boxes, so i can't play any song. But once i play a song in my PC spotify, this p...

Newbie

  Plan Free Country China Operating System Android   My Question or Issue When i open any playlist in my android device, songs don't show up normally, but instead show in the blue&...

Amay

Spotify Star

372 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Sonos speakers disappear from Connect until i restart my phone

PlanPremiumCountryUSA DeviceSamsung Galaxy s23+, and replicated issue on s22 Operating SystemAndroid latest My Question or IssueWhen i restart my phone, I am able to use my Sonos speakers via Spotify Connect. After leaving my wifi (eero) and returnin...

Casual Listener

Plan Premium Country USA   Device Samsung Galaxy s23+, and replicated issue on s22   Operating System Android latest   My Question or Issue When i restart my phone, I am ab...

OscarDC

Moderator

1050 Views

4 replies

1 likes

  • 1050 Views
  • 4 replies
  • 1 likes

Superuser Contribution Episodes disappearing

PlanFreeCountry DeviceSamsung Galaxy SOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has happened a while ago but this is the first time I actually said anything about it. When I try to search up episodes I listened ...

Newbie

Plan Free Country   Device Samsung Galaxy S Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This has happened a while ago but this is the firs...

Susan_GP

Moderator

430 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution No puedo descargar, ni poner me gusta, ni seguir a aryistas

Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tngo bastante espacio en mi teléfono. Tampoco pude vot...

Newbie

Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tng...

Maria

Moderator

363 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops when i use others apps

Im in a Xiaomi redmi note 10Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time nevers happenI reinstalled the appClear cacheRestart...

Casual Listener

Im in a Xiaomi redmi note 10 Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time...

Pi_31415

Casual Listener

1865 Views

9 replies

2 likes

  • 1865 Views
  • 9 replies
  • 2 likes

Solved!! 8.9.2.126 Keep crushing

PlanPremiumCountryTurkiyeDevicePoco X5 proOperating SystemAndroid 13 My Question or Issue Last cruch repot java.lang.ClassCastException at p.g3u.s(SourceFile:1) at p.vk1.get(SourceFile:347) at p.wkg.get(SourceFile:14) at p.gj0.get(SourceFile:652) at ...

Music Fan

Plan Premium Country Turkiye Device Poco X5 pro Operating System Android 13   My Question or Issue   Last cruch repot   java.lang.ClassCastException  at p.g3u.s(Sour...

Not applicable

8901 Views

56 replies

18 likes

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  • 18 likes

Superuser Contribution Spotify cannot play on my XiaoMi Smart Clock

PlanPremium CountryMalaysia DevicePhone: Samsung Flip z3Clock: Xiao Mi Smart Clock Operating SystemAndroid 13 My Question or IssueAll this while, i have no problem casting spotify to my smart clock, After i have updated my android app on the 13 dec 2...

Newbie

Plan Premium   Country Malaysia   Device Phone: Samsung Flip z3 Clock: Xiao Mi Smart Clock   Operating System Android 13   My Question or Issue All this while, i hav...

Maria

Moderator

2116 Views

1 replies

0 likes

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Superuser Contribution App para de tocar as músicas

Plano PremiumDispositivo Moto g20A alguns meses venho sofrendo com o problema do app parar de reproduzir as músicas, e reiniciando o app fazendo com que eu não consiga ouvir música nem podcast Outro problema que tenho sofrido é que quando abro o apli...

Newbie

Plano  Premium Dispositivo  Moto g20 A alguns meses venho sofrendo com o problema do app parar de reproduzir as músicas, e reiniciando o app fazendo com que eu não consiga ouvir música ...

Vasil

Moderator

624 Views

1 replies

0 likes

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Superuser Contribution Having trouble logging into new samsung galaxy s23

Hi, I just got a new phone and am unable to log into my account through the Spotify app. I have tried to log in using my credentials and with my Google account, none of them were successful. I keep getting "something went wrong, try again/ dismiss " ...

Visitor

Hi, I just got a new phone and am unable to log into my account through the Spotify app. I have tried to log in using my credentials and with my Google account, none of them were successful. I ke...

Elena

Moderator

538 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution App turns mute

The app randomly mutes the music. Premium user in Germany  

Visitor

The app randomly mutes the music. Premium user in Germany   

Zmnys

Visitor

447 Views

2 replies

0 likes

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Solved!!Superuser Contribution What is this button?

PlanFreeCountryUnited KingdomDevice(Samsung a54 5G)Operating System(Android14) My Question or IssueI recently got a new phone and today was the first time I've opened Spotify on it. I then noticed this button on the notifications bar which just chang...

Casual Listener

Plan Free Country United Kingdom Device (Samsung a54 5G) Operating System (Android14)   My Question or Issue I recently got a new phone and today was the first time I've opened Spotify...

BritTea

Casual Listener

1445 Views

2 replies

0 likes

App & Features
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Superuser Contribution Simultaniously using Spotify on mobile (mother ) and table (child) with Family premium Abo does Not.

Hi, I have Family premium Abo and i created an Account for me and my daughter.but IT IS Not possible to listen to Spotify music on my mobile and on her Tablet simultaniously. PlanFamily premium aboCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pr...

Newbie

Hi, I have Family premium Abo and i created an Account for me and my daughter.but IT IS Not possible to listen to Spotify music on my mobile and on her Tablet simultaniously.   Plan Family pr...

Ivelina

Moderator

299 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Why can’t I access my premium audiobook hours?

I pay for a premium subscription. I can’t access audiobooks on my android but when I sign in on an iOS, I can listen!

Visitor

I pay for a premium subscription. I can’t access audiobooks on my android but when I sign in on an iOS, I can listen!

Vasil

Moderator

344 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Podcast videos not showing when connected to bluetooth speakers

PlanPremiumCountryPhilippinesDeviceSamsung S23 UltraOperating SystemAndroid 14My Question or IssueVideo podcasts aren't showing (just audio) when connected to Bluetooth speakers, videos play fine when just on phone speakers. Tried reinstalling, clear...

Casual Listener

  Plan Premium Country Philippines Device Samsung S23 Ultra Operating System Android 14 My Question or Issue Video podcasts aren't showing (just audio) when connected to Bluetooth spea...

MihailY

Moderator

641 Views

3 replies

0 likes

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  • 3 replies
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Different interface on spotify on innioasis g1

I have bought an Innioasis g1 and have signed into my Spotify account. The problem is when I search an artist and go into an album I am unable to pick what song I want. It just plays in full and I am also unable to go back a song. If you could please...

Visitor

I have bought an Innioasis g1 and have signed into my Spotify account. The problem is when I search an artist and go into an album I am unable to pick what song I want. It just plays in full and I am...

Ximzend

Spotify Star

1668 Views

1 replies

0 likes

Question
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Superuser Contribution Spotify controls in Google Maps frozen

PlanPremiumCountryThe Netherlands DeviceOppo Find X3 ProOperating SystemAndroid 13 App version 8.8.96.364 Since about 3 months, the Spotify controls in Google Maps navigation sometimes freeze. They seem to be stuck on the last song or podcast it reme...

Gig Goer

    Plan Premium Country The Netherlands  Device Oppo Find X3 Pro Operating System Android 13   App version 8.8.96.364   Since about 3 months, the Spotify contro...

MihailY

Moderator

2410 Views

19 replies

0 likes

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  • 19 replies
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Superuser Contribution App stories are buggy

PlanPremiumCountryCzechiaDeviceXiaomi Pad 6Operating SystemAndroid 13 My Question or Issue

Casual Listener

Plan Premium Country Czechia Device Xiaomi Pad 6 Operating System Android 13   My Question or Issue  

Susan_GP

Moderator

539 Views

3 replies

0 likes

  • 539 Views
  • 3 replies
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Superuser Contribution Playing on Smartwatch can't disable.

PlanPremium Family CountryDenmarkDeviceMotorola G30, Android 12 and tested on OnePlus 6T with Android 11. Operating SystemMotorola G30, Android 12 My Question or Issue I got my kid a smartwatch for Christmas, and we use Spotify a lot, but it ONLY wan...

Casual Listener

Plan Premium Family  Country Denmark Device Motorola G30, Android 12 and tested on OnePlus 6T with Android 11.  Operating System Motorola G30, Android 12    My Question o...

MihailY

Moderator

1540 Views

1 replies

0 likes

  • 1540 Views
  • 1 replies
  • 0 likes