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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mobile Android volume button controls Spotify Connect instead of phone's media volume

PlanPremium DeviceHuawei, Samsung, OnePlus Operating SystemAndroid 10Spotify version 8.5.74.834Harman Kardon Towers with Google Assistent and Spotify My Question or IssueNormally the volume buttons on my Android phone control the media volume of vide...

  • Visitor
  • Plan Premium   Device Huawei, Samsung, OnePlus   Operating System Android 10 Spotify version 8.5.74.834 Harman Kardon Towers with Google Assistent and Spotify   My Question ...
  • xa_go
  • Visitor
  • 18935 Views
  • 40 replies
  • 11 likes
  • Android
    Casting
    Google Home
    Mobile
    volume
  • 18935 Views
  • 40 replies
  • 11 likes

Superuser Contribution Re: Turn off casting to nearby device in Spotify

This frustrates the **bleep** out of me. I have the Nearby devices permissions disabled on my mobile app on Android because I will commonly use my phone as a controller but listen to it on a different device like through my laptop because it's louder...

  • Casual Listener
  • This frustrates the **bleep** out of me. I have the Nearby devices permissions disabled on my mobile app on Android because I will commonly use my phone as a controller but listen to it on a differen...
  • OscarDC
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Login problem

I am not able to login spotify  on Android with my university mail!!  

  • Visitor
  • I am not able to login spotify  on Android with my university mail!!   
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists re-shuffle every time I play and pause

PlanFreeCountryUKDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI like to listen to the Discover Weekly playlist on my way to and from work - it's a 30 minute drive so it usually has enough music for most of the week. But I've notice...

  • Newbie
  • Plan Free Country UK Device Samsung Galaxy Operating System Android   My Question or Issue I like to listen to the Discover Weekly playlist on my way to and from work - it's a 30 minut...
  • MihailY
  • Moderator
  • 721 Views
  • 10 replies
  • 0 likes
  • 721 Views
  • 10 replies
  • 0 likes

Superuser Contribution Sleep Timer for music on Android

We're happy to announce that a Sleep Timer for music is now rolling out across Android devices! To find the Sleep Timer, just tap the three-dot menu in the top right corner and select how long you want your tunes to play. Q: Why don’t I see this feat...

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  • Spotify Legend
  • We're happy to announce that a Sleep Timer for music is now rolling out across Android devices!     To find the Sleep Timer, just tap the three-dot menu in the top rig...
  • BaileyFS
  • Newbie
  • 21536 Views
  • 20 replies
  • 20 likes
  • 21536 Views
  • 20 replies
  • 20 likes

Latest app update 8.8.80.599 is so bad

Why those changes in v 8.8.80.599?The new interface is so clunky, it becomes impossible to navigate. Please reverse to the previous version, I won't pay for a subscription anymore if this is what Spotify is becoming: no ability to browse playlists......

  • Visitor
  • Why those changes in v 8.8.80.599? The new interface is so clunky, it becomes impossible to navigate. Please reverse to the previous version, I won't pay for a subscription anymore if this is what S...
  • 767 Views
  • 0 replies
  • 1 likes
  • 767 Views
  • 0 replies
  • 1 likes

Superuser Contribution Repeat button has disappeared

As far as I can tell, since the UI refresh, I can't repeat a single song any more.(Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)

  • Visitor
  • As far as I can tell, since the UI refresh, I can't repeat a single song any more. (Also, changing the like icon from a heart to a screw head is exceptionally poor UX.)
  • TheArnilson
  • Newbie
  • 1692 Views
  • 2 replies
  • 0 likes
  • 1692 Views
  • 2 replies
  • 0 likes

Superuser Contribution Volume spike when a song is changed (android)

PlanPremiumCountryGreeceDevicePoco F3 My Question or IssueHello, thank you for reading my issue. I am experiencing a problem for almost a year. That said problem occurs randomly, whenever a playlist is played or individual songs in smart shuffle mode...

  • Newbie
  •   Plan Premium Country Greece Device Poco F3   My Question or Issue Hello, thank you for reading my issue. I am experiencing a problem for almost a year. That said problem occurs r...
  • Joan
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login on my Android app but can login from computer

I've tried uninstalling and reinstalling Spotify, clearing data, but nothing works. I can log into my account fine from my computer, but from the app on my Android, I get a message saying "Something went wrong" and then the option to try logging in a...

  • Visitor
  • I've tried uninstalling and reinstalling Spotify, clearing data, but nothing works. I can log into my account fine from my computer, but from the app on my Android, I get a message saying "Something ...
  • MihailY
  • Moderator
  • 206 Views
  • 3 replies
  • 1 likes
  • 206 Views
  • 3 replies
  • 1 likes

App not loading

PlanWas premium but I cancelled it since the app isn't workingCountry Device(Samsung A12, Samsung galaxy tab S8, Hp laptop inspiron 15, its not working on all of this deviceOperating System( Android, Windows 10.) My Question or IssueI have deleted an...

  • Regular
  • Plan Was premium but I cancelled it since the app isn't working Country   Device (Samsung A12, Samsung galaxy tab S8, Hp laptop inspiron 15, its not working on all of this device Operating...
  • Maxim
  • Spotify Star
  • 497 Views
  • 8 replies
  • 0 likes
  • 497 Views
  • 8 replies
  • 0 likes

Superuser Contribution Where is the play in the background setting?

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I found is 'Pause app activity if unused' but this has...

  • Visitor
  • There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I f...
  • Yordan
  • Moderator
  • 2871 Views
  • 1 replies
  • 1 likes
  • 2871 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't see liked on phone

I can't see my liked songs on my phone. I've tried refreshing, force closing, logging out on my phone, logging out of all devices, updating, clearing my cache and nothing is working. I can see my liked on my laptop both on the website as well as the ...

  • Visitor
  • I can't see my liked songs on my phone. I've tried refreshing, force closing, logging out on my phone, logging out of all devices, updating, clearing my cache and nothing is working. I can see my lik...
  • Yordan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Podcasts automatically added to your episodes on download

Question or IssueWhen I wanted to listen to a podcast, I would simply download it. This allowed me to listen to it when it suited me without regards to my location. This was a simple process and took a total of 2 clicks to go from selecting the podca...

  • Casual Listener
  • Question or Issue When I wanted to listen to a podcast, I would simply download it. This allowed me to listen to it when it suited me without regards to my location. This was a simple process and to...
  • willwalker12
  • Newbie
  • 3700 Views
  • 2 replies
  • 15 likes
  • 3700 Views
  • 2 replies
  • 15 likes

Superuser Contribution Android Widget doesn't work

PlanPremiumCountryPolandDeviceRedmi Note 8 ProOperating SystemAndroid 11 My Question or IssueRecently my Android widget stopped working, however I was using it without any problems since few years. Instead of standard navigation there's two buttons t...

  • Newbie
  • Plan Premium Country Poland Device Redmi Note 8 Pro Operating System Android 11   My Question or Issue Recently my Android widget stopped working, however I was using it without any pr...
  • Eni
  • Moderator
  • 791 Views
  • 1 replies
  • 1 likes
  • 791 Views
  • 1 replies
  • 1 likes

Superuser Contribution how can I use a spotify playlist as a ringtone?

I can already use an entire playlist as an alarm using the default samsung alarm app, and without downloading that playlist at that. yet I cannot find an option to use a playlist

  • Casual Listener
  • I can already use an entire playlist as an alarm using the default samsung alarm app, and without downloading that playlist at that. yet I cannot find an option to use a playlist
  • MrsSulli
  • Visitor
  • 26645 Views
  • 3 replies
  • 1 likes
  • 26645 Views
  • 3 replies
  • 1 likes

Superuser Contribution I'm unable to click the karaoke icon/karaoke button disappering

I have issues using the karaoke feature on my mobile device.When I open lyrics the karaoke/mic icon usually isn't visible, but if I close the lyrics it appears for a split second while the lyric "tab" is closing, so I am never able to tap on it. This...

  • Visitor
  • I have issues using the karaoke feature on my mobile device. When I open lyrics the karaoke/mic icon usually isn't visible, but if I close the lyrics it appears for a split second while the lyric "t...
  • warner2
  • Visitor
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't download

PlanPremiumCountryIndiaDeviceVivo Y21Operating SystemAndroid My Question or IssueI can't download songs even though I have a premium plan

  • Visitor
  •   Plan Premium Country India Device Vivo Y21 Operating System Android   My Question or Issue I can't download songs even though I have a premium plan 
  • Elena
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to remove a song from the playlist that is currently playing

PlanPremiumCountryUSADeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueThis seems like a trivial thing, and I'm sorry to bother the community about it but I can't figure it out. I looked around in here but all of the posts were ...

  • Roadie
  •   Plan Premium Country USA Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue This seems like a trivial thing, and I'm sorry to bother the communi...
  • philbego
  • Newbie
  • 10847 Views
  • 16 replies
  • 5 likes
  • 10847 Views
  • 16 replies
  • 5 likes