[Android App - Unusable] Stops playing randomly since last update.. and other issues

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[Android App - Unusable] Stops playing randomly since last update.. and other issues

Tover
Newbie

Plan

Premium

Country

Italy

Device

Samsung Galaxy S9+

Operating System

Android 9 w/ One UI 1.0

 

My Question or Issue

For a few days now, Spotify keeps randomly stopping music in various different ways:

1. Spotify playing in background > Lock device > Spotify stops playing after 6 seconds (wired earphones). If I light up the screen tapping on it or using the lock button, it starts playing again immediately. If I wait long enough with music not playing after locking the device, the music randomly starts again, then stops etc.

 

2. Spotify app open in foreground > lock device > stops playing with no evident pattern of time/track playback. It just stops playing after a random amount of time

 

Other issues since last update:

 

3. Widget in notification centre and lock screen works only 1/10 times, if I tap on the widget in the notification centre to open the app, Spotify app resets and starts playing the last track from the beginning. 

4. Remote controls in my car (steering wheel buttons, infotainment system buttons) work only 1/10 times. If I lock the device, they stop working after a few seconds and start working again when I unlock the device and re-open the Spotify app. 

5. Playback using external devices (Sonos, BlueOS) is extremely bugged now. The app will start playback on the device, then if I put the app in background and foreground again it won't control the device but show that music is stopped while it is still playing. If I press play, it starts playback from phone speakers. 

 

Can anybody help me with these issues? Mainly the first 2 I listed, which are making Spotify on my phone totally unusable, I have to keep the screen constantly on to make it work, which is frankly ridiculous. 

 

Thank you in advance for your help! 

 

 

6 Replies
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Re: [Android App - Unusable] Stops playing randomly since last update.. and other issues

YasmineZZZ
Casual Listener

Same problem here. I have an additional issue: when the music doesn't randomly stop, it's "lagging" and won't play smoothly.

I hope there will be an update fixing this soon because it's getting annoying to unlock my phone several times during a song.

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Re: [Android App - Unusable] Stops playing randomly since last update.. and other issues

YasmineZZZ
Casual Listener

EDIT: The app seems to work fine now that I did a clean reinstall. I hope it works for you.

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Re: [Android App - Unusable] Stops playing randomly since last update.. and other issues

sgfleenor
Newbie

Also having problems 1,2 and 3

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Re: [Android App - Unusable] Stops playing randomly since last update.. and other issues

cyberv0id
Newbie

Having the same exact issues; glad to hear it's not just my phone.

 

Not sure how to fix the widget problem, but I've done some googling and it seems that I may have found a fix for the "songs randomly stop playing until I reopen the app" issue. 

 

For reference, I have a Samsung Note 8. 

1. Go to Device Care

2. Click on Battery. 

3. Under "Usage by apps," scroll down until you find Spotify. 

4. Click on Spotify and look for the box that says "Put app to sleep." 

5. If box is checked, uncheck box. (For me, it was checked - I think/hope this is part of the reason Spotify kept randomly closing.) 

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Re: [Android App - Unusable] Stops playing randomly since last update.. and other issues

Moderator
Moderator

Hi @Tover,

 

Thanks for sharing your Spotify situation! 

 

Just FYI - when you have any type of issues with the app, it's advisable to first do a clean reinstall. It helps fixing a number of issues.

 

There is something else you could do if that does not help. Go to:

 

  1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
  2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
  3. Last step - restart the phone. 

Let us know how this worked out for you 🙂

PetyaModerator
 
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Re: [Android App - Unusable] Stops playing randomly since last update.. and other issues

Edwin535
Visitor

I HAVE THE SAME ISSUE, SPOTIFY PLEASE SOLVE THIS!!!

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