Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1028 Views
  • 0 replies
  • 4 likes

Superuser Contribution Missing Fast forward and rewind buttons on Premium on Android, lockscreen

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

  • Casual Listener
  • The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.
  • Eni
  • Moderator
  • 596 Views
  • 3 replies
  • 0 likes
  • 596 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Stuttering audio when the screen is off: Samsung phone, Android 12

Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help. Audio plays normally in the app when my screen is on. It starts to stutter when I turn the screen off. It h...

  • Casual Listener
  • Multiple posts exist about this, but none of them have worked for me, so I'm hoping this specific thread, for my specific software, will help.   Audio plays normally in the app when my screen ...
  • Sir-Erwin
  • Visitor
  • 8446 Views
  • 7 replies
  • 0 likes
  • 8446 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution music will not play through wired headphones on samsung phone

i have uninstalled app and re-installed.The headphones work --- can hear clicks when choosing playlist, etc.Will play music without headphones plugged into phone.Was working fine for years, and then just stopped.

  • Casual Listener
  • i have uninstalled app and re-installed. The headphones work --- can hear clicks when choosing playlist, etc. Will play music without headphones plugged into phone. Was working fine for years, and...
  • sheilaris
  • Casual Listener
  • 1348 Views
  • 4 replies
  • 0 likes
  • 1348 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist order alphabetical

PlanPremiumCountryCZDevicePixel 8aOperating SystemAndriod 15 beta My Question or IssueI would like to order my playlists alphabetical. I use mobile app.But as I choose possibility order alphabetical and I go back or close and open app again, the orde...

  • Regular
  • Plan Premium Country CZ Device Pixel 8a Operating System Andriod 15 beta   My Question or Issue I would like to order my playlists alphabetical. I use mobile app. But as I choose poss...
  • AkimDogCZ
  • Regular
  • 1818 Views
  • 11 replies
  • 0 likes
  • @SpotifyCares
  • 1818 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Something went wrong error message

My Question or IssueSpotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app ...

  • Newbie
  • My Question or Issue Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "S...
  • OscarDC
  • Moderator
  • 19557 Views
  • 5 replies
  • 1 likes
  • "Bug"
    andriod
    App doesn’t work
  • 19557 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution I can't download my playlist but I can download podcasts

Hello, I got Spotify premium on my phone last month and I can't really download anything expect for podcasts, can someone please help me with this issue? Thank you

  • Casual Listener
  • Hello, I got Spotify premium on my phone last month and I can't really download anything expect for podcasts, can someone please help me with this issue?   Thank you
  • Ivelina
  • Moderator
  • 1242 Views
  • 3 replies
  • 0 likes
  • 1242 Views
  • 3 replies
  • 0 likes

Settings are confusing on mobile app

 1. Like, where the 'disable canvas' would be? Under 'Content and Display' or 'Playback'?2. The downloads quality is in 'Data Saver' or 'Audio Quality'? Because previously 'Data Saver' and 'Downloads' were grouped together.3. From where do I delete d...

1000001170.jpg
  • Music Fan
  •   1. Like, where the 'disable canvas' would be? Under 'Content and Display' or 'Playback'? 2. The downloads quality is in 'Data Saver' or 'Audio Quality'? Because previously 'Data Saver' and 'Downl...
  • mpgnpai4ijllw4jgkmkr
  • Newbie
  • 585 Views
  • 1 replies
  • 2 likes
  • 585 Views
  • 1 replies
  • 2 likes

Superuser Contribution Issue setting up a song on Alarm (Android)

PlanPremium DeviceNothing Phone (2a) Operating SystemAndroid 14 My Question or IssueHello Spotify community,I am having a problem setting up a song from Spotify in the alarm.When I try to go to the Spotify section in the alarm, it is usually in the "...

  • Casual Listener
  • Plan Premium   Device Nothing Phone (2a)   Operating System Android 14   My Question or Issue Hello Spotify community, I am having a problem setting up a song from Spotify i...
  • OscarDC
  • Moderator
  • 686 Views
  • 5 replies
  • 0 likes
  • 686 Views
  • 5 replies
  • 0 likes

Superuser Contribution Android app take time to load one my Liked Songs and can crash sometimes

When I try to play a specific music or via the big green play button on "Liked Songs" playlist it takes quite some time (around 10 to 30s) to load a musicAlso, and I think it could be linked, if I switch the shuffle button (in any state and at any mo...

  • Newbie
  • When I try to play a specific music or via the big green play button on "Liked Songs" playlist it takes quite some time (around 10 to 30s) to load a music Also, and I think it could be linked, if I ...
  • Ivelina
  • Moderator
  • 505 Views
  • 1 replies
  • 1 likes
  • 505 Views
  • 1 replies
  • 1 likes

Superuser Contribution Allow explicit setting does not exist in the settings.

I can't find an option of "allow explicit setting" under the settings, which blocks me to listen to the explicit songs for weeks.Please help me out to resolve this case.Thank you in advance

  • Newbie
  • I can't find an option of "allow explicit setting" under the settings, which blocks me to listen to the explicit songs for weeks. Please help me out to resolve this case. Thank you in advance ...
  • Joan
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution downloaded songs not playing without internet connection in online mode

PlanPremiumCountry USOperating SystemAndroid 7.1.2 Nougat My Question or IssueI don't know if this is the intended behavior (it really shouldn't be), but if I don't have an internet connection, and Spotify is in the Online mode, it won't play downloa...

  • Newbie
  • Plan Premium Country  US Operating System Android 7.1.2 Nougat   My Question or Issue I don't know if this is the intended behavior (it really shouldn't be), but if I don't have an ...
  • v9k19-jm_4bvg
  • Casual Listener
  • 17731 Views
  • 20 replies
  • 4 likes
  • 17731 Views
  • 20 replies
  • 4 likes

Superuser Contribution When I connect my headphones via Bluetooth music plays from the speakers

When I connect headphones or air pods to my Samsung phone music still plays through the speaker but all the other apps play through my headphones. It's just Spotify and when I go to connect to my laptop it works it's just Spotify on my phone that doe...

  • Visitor
  • When I connect headphones or air pods to my Samsung phone music still plays through the speaker but all the other apps play through my headphones. It's just Spotify and when I go to connect to my lap...
  • Susan_GP
  • Moderator
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Superuser Contribution Get to the top of a podcast's episode list

PlanPremiumCountryUSADevicePixel 6Operating SystemAndroid My Question or IssueI often go back and listen to old episodes of a podcast with almost 600 episodes. If I want to get access to the most recent episode, I have to scroll past up to 500 (way m...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 6 Operating System Android   My Question or Issue I often go back and listen to old episodes of a podcast with almost 600 episodes. If I want to g...
  • YungCoq
  • Visitor
  • 2245 Views
  • 7 replies
  • 3 likes
  • 2245 Views
  • 7 replies
  • 3 likes

Superuser Contribution How to get a wireless Bluetooth keyboard to type into android tv app

I have a Sony android tv with the Spotify android app. I also use a wireless Bluetooth keyboard as a remote. I am able to navigate and type with the keyboard with all apps except Spotify. Navigation keys work fine but I cannot type into the seach bar...

  • Casual Listener
  • I have a Sony android tv with the Spotify android app. I also use a wireless Bluetooth keyboard as a remote. I am able to navigate and type with the keyboard with all apps except Spotify. Navigation ...
  • Susan_GP
  • Moderator
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't open spotify

PlanPremiumCountryGermanyDeviceXiamoni Mi Note 10 LiteOperating SystemAndroid 10 My Question or IssueI can't open the Spotify App, it just shows the logo for a few seconds, then closes and gives me the error "Spotify keeps Stopping". I have tried pre...

spotify_error.jpeg
  • Regular
  •   Plan Premium Country Germany Device Xiamoni Mi Note 10 Lite Operating System Android 10   My Question or Issue I can't open the Spotify App, it just shows the logo for a few se...
  • plexus
  • Regular
  • 3335 Views
  • 24 replies
  • 0 likes
  • 3335 Views
  • 24 replies
  • 0 likes

Superuser Contribution Podcast automatically starts playing each time I get in the car

Before cancelling my Spotify account can someone please advise how I can stop these awful podcasts from automatically playing each time I get in mu car. Thanks

  • Casual Listener
  • Before cancelling my Spotify account can someone please advise how I can stop these awful podcasts from automatically playing each time I get in mu car. Thanks
  • Joan
  • Moderator
  • 672 Views
  • 5 replies
  • 0 likes
  • 672 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Google clock app doesn't show my playlist when I search for it

PlanFreeCountryindiaDeviceMotorola gen 3Operating SystemAndroid 6.0My Question or IssueI want to listen to a playlist I made in the app as my alarm sound. However it doesn't show up when I search for it. I reinstalled the app but it still isn't showi...

  • Casual Listener
  • Plan Free Country india Device Motorola gen 3 Operating System Android 6.0 My Question or Issue I want to listen to a playlist I made in the app as my alarm sound. However it doesn't show up...
  • Jude69
  • Casual Listener
  • 5499 Views
  • 23 replies
  • 0 likes
  • Alarm clock app
    Google Clock
  • 5499 Views
  • 23 replies
  • 0 likes

Superuser Contribution Storage Doesn't Free Up

PlanPremiumDevicePixel 7Operating SystemAndroid My Question or IssueWhy is it that deleting a 1300+ song playlist from my phone does not release any of the storage? It was roughly 7GB of data that is now unrecoverable by my device. Everything I find ...

  • Casual Listener
  • Plan Premium Device Pixel 7 Operating System Android   My Question or Issue Why is it that deleting a 1300+ song playlist from my phone does not release any of the storage?  It was ...
  • BlackBolt84
  • Casual Listener
  • 1983 Views
  • 2 replies
  • 0 likes
  • 1983 Views
  • 2 replies
  • 0 likes

Superuser Contribution Search bar disappeared in playlists

PlanPremiumCountryNetherlands DeviceSamsung A53Operating SystemAndroid 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23 My Question or IssueSince a few weeks I'm not able to drag down my playlist to search within that playlist....

  • Casual Listener
  •   Plan Premium Country Netherlands   Device Samsung A53 Operating System Android 13 One UI Version 5.1 + newest update of spotify app as of today 2/6/23   My Question or Iss...
  • JST77
  • Casual Listener
  • 2516 Views
  • 7 replies
  • 0 likes
  • No search bar
    samsung android a53
  • 2516 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Android Auto to enable Spotify to start play from car app

When connecting Spotify via Android Auto, we have to press play on our mobile devices to initiate Spotify on the car. I think it would be safer and easier if, once connected via a data cable or wirelessly, we could all initiate operation via the car ...

  • Regular
  • When connecting Spotify via Android Auto, we have to press play on our mobile devices to initiate Spotify on the car. I think it would be safer and easier if, once connected via a data cable or wirel...
  • NicB69
  • Regular
  • 9270 Views
  • 8 replies
  • 1 likes
  • 9270 Views
  • 8 replies
  • 1 likes