Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSADeviceGoogle pixel 7Operating SystemAndroid My Question or IssueI have a Google pixel 7. I connect my phone to my car audio system using android auto. I will select a playlist that I already have. I will start the playlist in the...
Plan Premium Country USA Device Google pixel 7 Operating System Android My Question or Issue I have a Google pixel 7. I connect my phone to my car audio system using android auto. ...
Moderator
1639 Views
19 replies
0 likes
PlanPremiumCountryFrance DevicePoco f1 Operating SystemMIUI 11.0.9.0 - Android 10 My Question or IssueRecently, while I could listen to the music etc., and have access to the history, my app crashed when I tried to access the parameters section. I th...
Plan Premium Country France Device Poco f1 Operating System MIUI 11.0.9.0 - Android 10 My Question or Issue Recently, while I could listen to the mu...
Moderator
1699 Views
2 replies
0 likes
I can't listen to my songs except for one.You should really fix this spotify.
I can't listen to my songs except for one. You should really fix this spotify. 😕
Moderator
366 Views
1 replies
1 likes
'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
'your combination does not match' error is showing on 2 phones at one location while trying to login to the same one account and 10kms away in my pc and other phone i can log into the account
Not applicable
493 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceMotorola G42, Marshal Kilburn, Fiat/Chrysler UConnectOperating SystemAndroid 13 My Question or IssueSpotify refuses to play audio via Bluetooth on my Marshall Kilburn device when connected with a Motorola Moto G42 Andro...
Plan Premium Country Germany Device Motorola G42, Marshal Kilburn, Fiat/Chrysler UConnect Operating System Android 13 My Question or Issue Spotify refuses to play audio via Blue...
Casual Listener
1112 Views
1 replies
0 likes
Plan Premium Country UK England Device Samsung Galaxy s21 Operating System Android My Question or Issue Spotify is not optimised for the latest version of android so it very slow and sluggish to load anything at the moment. It also just freezes so I ...
Plan Premium Country UK England Device Samsung Galaxy s21 Operating System Android My Question or Issue Spotify is not optimised for the latest version of andro...
Newbie
540 Views
2 replies
2 likes
My echo show is playing Spotify but not the one I have on my phone which is premium
My echo show is playing Spotify but not the one I have on my phone which is premium
Moderator
328 Views
1 replies
0 likes
PlanPremium DuoCountryUnited States DeviceGalaxy S21 5GOperating SystemAndroid: Version 13UI version 5.1 My Question or IssuePlayback starts when connected to car Bluetooth.I've tried a bunch of the suggestions but nothing has worked so far.And secon...
Plan Premium Duo Country United States Device Galaxy S21 5G Operating System Android: Version 13 UI version 5.1 My Question or Issue Playback starts when connected to ...
Moderator
2871 Views
6 replies
0 likes
Was ich habe:sowohl Premium als auch kostenlose VersionSamsung Galaxy A 52, Android 13Meine Frage oder mein ProblemBeim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger Nutzung des Internets (Surfen, Abrufen von Mails, Social Med...
Was ich habe: sowohl Premium als auch kostenlose Version Samsung Galaxy A 52, Android 13 Meine Frage oder mein Problem Beim Abspielen von Playlisten (als Download und Online) UND gleichzeitiger N...
Moderator
739 Views
1 replies
1 likes
This is not a new idea but something that needs serious attention from the devs of the app. I have the app both on my Samsung Tab s9 and Samsung S20, but I have experienced frequent crashes of the app and its getting frustrating. I have looked at rec...
This is not a new idea but something that needs serious attention from the devs of the app. I have the app both on my Samsung Tab s9 and Samsung S20, but I have experienced frequent crashes of the ap...
368 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy S21 FEOperating SystemAndroid 13, OneUI 5.1 My Question or IssueHello! I was searching for music on Android and typed a % at the end by mistake, and when I searched the app froze and crashed. I tried again...
Plan Premium Country Brazil Device Samsung Galaxy S21 FE Operating System Android 13, OneUI 5.1 My Question or Issue Hello! I was searching for music on Android and t...
Moderator
816 Views
5 replies
1 likes
I have changed my celphone
I have changed my celphone
Spotify Star
335 Views
1 replies
0 likes
PlanPremiumDeviceTVOperating SystemAndroid TV 11 My Question or IssueMy 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or a laptop. How to be sure about quality?
Plan Premium Device TV Operating System Android TV 11 My Question or Issue My 1st TV with Android. Spotify from Google Play. No settings button. Stream with the Connect from a phone or...
Regular
2160 Views
7 replies
1 likes
Plan: PremiumCountry: USA DeviceTCL 55Q750GOperating SystemGoogle TV TV App version 1.76.1 My Question or IssueThe volume control in my TV app is not behaving as expected. The minimum volume in the Google TV app is too loud. When playing music in the...
Plan: Premium Country: USA Device TCL 55Q750G Operating System Google TV TV App version 1.76.1 My Question or Issue The volume control in my TV app is not behavin...
Casual Listener
2587 Views
1 replies
0 likes
PlanPremiumCountryUsaDeviceSamsung Galaxy S22+Operating SystemAndroid 12 My Question or IssueApp crashes if I log in. I can open it fine, but if I log in (Facebook login) the app crashesI've tried uninstalling, deleting Android/data/com.spotify.music...
Plan Premium Country Usa Device Samsung Galaxy S22+ Operating System Android 12 My Question or Issue App crashes if I log in. I can open it fine, but if I log in (Facebook login) the...
Community Legend
2007 Views
2 replies
0 likes
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Plan : Premium Country : France Device : Samsung XCover 5 Operating System : Android 13 Version : Spotify 8.8.96.364 My Question or Issue Hello, For 2 ...
Moderator
51660 Views
18 replies
2 likes
Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on the setting in Spotify app thay could improve the qu...
Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on t...
Moderator
551 Views
1 replies
0 likes
I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain songs unplayable even though nothing changes. If I...
I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain...
Moderator
378 Views
1 replies
1 likes
PlanPremiumCountryUnited States DeviceOnePlus 10 ProOperating SystemOxygenOS 13.1 My Question or Issue 15 Second Podcast forward skip going backwards when using Bluetooth controls on headphones (Skullcandy and ISOTunes) and from lock screen. Works wh...
Plan Premium Country United States Device OnePlus 10 Pro Operating System OxygenOS 13.1 My Question or Issue 15 Second Podcast forward skip going backwards when using B...
Moderator
352 Views
1 replies
0 likes
I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have increased the volume on the phone and in the app. Any...
I have Oticon hearing aids that are bluetoothed to my android phone. Everything else works: phone calls, videos, language apps, but Spotify, no. It says "playing on this phone" but nothing. I have in...
Not applicable
2163 Views
2 replies
0 likes
