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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5419 Views

0 replies

6 likes

  • 5419 Views
  • 0 replies
  • 6 likes

Superuser Contribution Android auto, spotify plays random songs instead my playlist

PlanPremiumCountryCZDeviceGalaxy Note 10Operating Systemandroid 12 My Question or Issuehaving extremely annoying issue with Spotify. When I pick a playlist on my phone it plays fine. But when I use the headunit itself to pick a playlist the first son...

Regular

Plan Premium Country CZ Device Galaxy Note 10 Operating System android 12   My Question or Issue having extremely annoying issue with Spotify. When I pick a playlist on my phone it pla...

Ivelina

Moderator

2117 Views

8 replies

0 likes

  • 2117 Views
  • 8 replies
  • 0 likes

Assinatura saiu

Assinei o spotify de 3 mês que deu de graça,passou alguns dias e minha assinatura saiu do nada

Visitor

Assinei o spotify de 3 mês que deu de graça,passou alguns dias e minha assinatura saiu do nada

Bittencourt

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. Plan Free Device Kindle Fire Operat...

Casual Listener

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...

flynnt1953

Regular

13616 Views

73 replies

6 likes

  • 13616 Views
  • 73 replies
  • 6 likes

Solved!!Superuser Contribution Missing toggle for "control what's playing in jam session"

PlanPremiumCountryUSA DeviceGoogle Pixel 6aOperating SystemAndroid 14 My Question or IssueWhen in jam session, I only want guests to add a song and not change /skip songs. I tried it today and my guests could change songs. I found the instructions to...

Regular

  Plan Premium Country USA  Device Google Pixel 6a Operating System Android 14   My Question or Issue When in jam session, I only want guests to add a song and not change /s...

AlejaR

Moderator

1620 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution Search on playlist after fast scrolling down won't show any results

PlanPremiumCountryPeruDeviceSamsung Galaxy S21 FEOperating SystemAndroid 13 - OneUI 5.1 My Question or IssueTrying to search after fast scrolling down the Liked Songs playlist won't show any results. Searching without fast scrolling works as intended...

Casual Listener

Plan Premium Country Peru Device Samsung Galaxy S21 FE Operating System Android 13 - OneUI 5.1   My Question or Issue Trying to search after fast scrolling down the Liked Songs playlis...

AlejaR

Moderator

863 Views

3 replies

0 likes

  • 863 Views
  • 3 replies
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Superuser Contribution Music stops playing about ten seconds in

I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the phone is locked. Any other app being open stops the...

Visitor

I start playing Spotify through the widget on my phone, and about ten seconds into the song it stops. It only starts again when I open the app specifically and keep it open on my phone even when the ...

gosir

Visitor

5776 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Superuser Contribution Can't close the app!

PlanPremiumDeviceSamsungOperating SystemAndroidMy Question or IssueThe app won't close, it keeps running in the background and drains battery. Even when I force quit it, the f***ing thing still keeps running! For instance, whenever i start a bluetoot...

Newbie

Plan Premium Device Samsung Operating System Android My Question or Issue The app won't close, it keeps running in the background and drains battery. Even when I force quit it, the f***ing thi...

Rhonell

Visitor

1625 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Ads with premium account?

Hello, I have a spotify premium account thus pay for no ads...When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 minute podcast 2 ads of about 15 sec each. How is this possible ...

Casual Listener

Hello,   I have a spotify premium account thus pay for no ads... When I just listened to a Why Files podcast there where ads in them not related to the Why Files whatsoever 4 times in a 49 mi...

Maxim

Spotify Star

640 Views

3 replies

0 likes

  • 640 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify on Android can't share to WeChat moments,there is no such a selection button when I share.

Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it? Plan Premium Country Philibin Device Xiaomi 14 Pro Operating System Android (Xiaomi Hyperos 1.0.25) My Quest...

Regular

Spotify on Android can't share to WeChat moments,there is no such a selection button when I share. can u figure out what happened and fix it?           Plan   &n...

MihailY

Moderator

1683 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Superuser Contribution My Spotify keeps crashing

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

Visitor

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

Maria

Moderator

5638 Views

4 replies

0 likes

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Solved!!Superuser Contribution Spotify app On android 14 has stopped working

PlanPremiumCountryNetherlandsDevicePixel 8 ProOperating SystemAndroid 14Spotify Version8.9.2.169 My Question or IssueSince 2 weeks I can't open Spotify anymore, it will pop open and show a black screen then just minimise. I'm logged in via Facebook, ...

Casual Listener

Plan Premium Country Netherlands Device Pixel 8 Pro Operating System Android 14 Spotify Version 8.9.2.169   My Question or Issue Since 2 weeks I can't open Spotify anymore, it will p...

Not applicable

34174 Views

7 replies

0 likes

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Superuser Contribution Wrong song plays when Play is pressed on Song page.

PlanFreeCountrySingapore DeviceOppo Find X3 ProOperating SystemAndroid 13 My Question or IssueWhen I select a song and goes into its info page, I press Play and a different song starts playing.This happens on Search results so far. The wrong song may...

Regular

Plan Free Country Singapore  Device Oppo Find X3 Pro Operating System Android 13   My Question or Issue When I select a song and goes into its info page, I press Play and a differ...

Yordan

Moderator

432 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Recently I saw an extra button on Instagram with a Spotify logo near a song

Recently I saw an extra button on Instagram with a Spotify logo near a song which I saved on Instagram, when I pressed that button that saved song from Instagram get added to my Spotify liked songs playlist. Is this a new feature of Spotify or Instag...

Visitor

Recently I saw an extra button on Instagram with a Spotify logo near a song which I saved on Instagram, when I pressed that button that saved song from Instagram get added to my Spotify liked songs p...

MihailY

Moderator

1751 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto] "Spotify doesn't seem to be working

DeviceRealme GT Neo 2Operating SystemAndroid 13 IssueI have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunatelly on Android Auto after second connection by cable have a error "...

Music Fan

Device Realme GT Neo 2 Operating System Android 13   Issue I have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunat...

Jstank1747

Visitor

20981 Views

47 replies

12 likes

  • 20981 Views
  • 47 replies
  • 12 likes

Superuser Contribution Premiumkoden jag köpte i butiken fungerar inte för mig

Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar

Visitor

Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar

Lyubka

Moderator

404 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Song plays with no sound and gets stuck

I've got this issue where if i losten to an album or playlist Spotify after playing a song goes to the next song but no audio plays. It also stays on that song and gets stuck. It will keep playing the song even if the song is over. Example the song i...

Casual Listener

I've got this issue where if i losten to an album or playlist Spotify after playing a song goes to the next song but no audio plays. It also stays on that song and gets stuck. It will keep playing th...

TRASTEROS

Visitor

1308 Views

5 replies

1 likes

  • 1308 Views
  • 5 replies
  • 1 likes

My spotify connect another devices that is not exist in my near

When I try to open a song, spotify connect to a generic device like casanova's phone or sam's iphone. However, I do not that kind of device in my near. It kind an error. I cannot listen music. Spotify continously connect other devices

Casual Listener

When I try to open a song, spotify connect to a generic device like casanova's phone or sam's iphone. However, I do not that kind of device in my near. It kind an error. I cannot listen music. Spotif...

Hieuthuhai2004

Visitor

594 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution Voice to Text Samsung not working

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy S23+Operating System My Question or IssueIn Spotify the Voice to text feature for Samsung is greyed out. I have tried to switch it to the google voice to text and it is still greyed out. I have tru...

Newbie

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy S23+ Operating System     My Question or Issue In Spotify the Voice to text feature for Samsung is greyed out.  I ha...

ViThor

Casual Listener

765 Views

2 replies

0 likes

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Superuser Contribution Android app starts playing automatically when opened (8.8.96.364)

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the next song I want to listen to searched up and open the...

Visitor

My app as started automatically playing, and bringing up the now playing screen every single time I open the app. This is extremely annoying and frustrating in many cases. Sometimes I'll have the nex...

Emilie9

Casual Listener

3511 Views

14 replies

4 likes

  • 3511 Views
  • 14 replies
  • 4 likes