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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Song listed in album but link is greyed out

Mr and mrs smith album(the actual vocal version) has a song by Alana D, baby bay listed but you cant play it. Several others on the album are also unavailable. Is this some weird loss of license on spotify?

Casual Listener

Mr and mrs smith album(the actual vocal version) has a song by Alana D, baby bay listed but you cant play it. Several others on the album are also unavailable. Is this some weird loss of license on s...

qrmzk37xn90rjnk5qkkx

Visitor

779 Views

3 replies

0 likes

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Re: Ongoing performance issues on iOS devices

so ive posted on here before. and i have updated and everything but the app still isnt working on my galaxy s9. i would like to know if its the phone or the app itself. cus it was working 2 updates ago. now its not. it takes a long time to load into ...

Newbie

so ive posted on here before. and i have updated and everything but the app still isnt working on my galaxy s9. i would like to know if its the phone or the app itself.  cus it was working 2 upd...

562 Views

0 replies

2 likes

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Superuser Contribution Private session bixby

Ok, so i let kids in my art class play songs from spotify, but i cant remember to turn on private session every time (well, i need to prepare my classes, so it's not a priority). So my recommendations are insane like kids on steroides with dépression...

Visitor

Ok, so i let kids in my art class play songs from spotify, but i cant remember to turn on private session every time (well, i need to prepare my classes, so it's not a priority). So my recommendation...

Maria

Moderator

486 Views

1 replies

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Superuser Contribution Your episodes: wrong number of downloads

In the following thread claims that the issue is resolved in the newest version.But I am still experiencing it and have checked that I am on the latest version available in the play store.Apparently it only got fixed on the IOS Version.https://commun...

Casual Listener

In the following thread claims that the issue is resolved in the newest version. But I am still experiencing it and have checked that I am on the latest version available in the play store. Apparen...

Maria

Moderator

856 Views

4 replies

0 likes

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check number of times I have listened to a song

Want to be able to see number of plays on individual songs.

Visitor

Want to be able to see number of plays on individual songs.

Amay

Spotify Star

3017 Views

1 replies

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Superuser Contribution High volume burst on start of playback

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 13Spotify Version 8.9.8.545Headphones WH-XB910N both LDAC and AAC Firmware 1.2.2My Question or IssueIssue 1: The spotify app is closed. Open the app. Begin playback of anything. At the start ...

Casual Listener

Plan Premium Country USA Device Pixel 4a Operating System Android 13 Spotify Version 8.9.8.545 Headphones WH-XB910N both LDAC and AAC Firmware 1.2.2 My Question or Issue Issue 1: The spoti...

Maria

Moderator

335 Views

1 replies

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Superuser Contribution Why cant I see any songs I listened to outside of downloaded playlists?

I was listening to songs from the "song radio" option and adding loads to my main playlist, during a car ride and using mobile data. 2ish days later all the songs I added dissappeared and none of them are in my listening history. I remember adding al...

Visitor

I was listening to songs from the "song radio" option and adding loads to my main playlist, during a car ride and using mobile data. 2ish days later all the songs I added dissappeared and none of the...

Joan

Moderator

322 Views

1 replies

0 likes

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Superuser Contribution Why I can't add a song multiple times in my Playlist now?

In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in one playlist of mine.

Visitor

In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in on...

Eni

Moderator

368 Views

1 replies

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Superuser Contribution Spotify plays the wrong version of a song (Échame La Culpa)

PlanPremiumCountryFinland DeviceOnePlus 6T and PCOperating SystemAndroid and Windows 10 My Question or IssueRecently when I try to play the song "Échame La Culpa" by Luis Fonsi and Demi Lovato from the album "VIDA", the song that starts playing inste...

Visitor

Plan Premium Country Finland   Device OnePlus 6T and PC Operating System Android and Windows 10   My Question or Issue Recently when I try to play the song "Échame La Culpa" by L...

Joan

Moderator

377 Views

1 replies

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Superuser Contribution Bluetooth devices name not being displayed by android app

Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it used to, it shows the blank space like it was playi...

Casual Listener

Spotify doesn't display Bluetooth devices name anymore, I mean earbuds and external speakers DO WORK but the app doesn't show the name of the device or the headphone symbol and green letters like it ...

MihailY

Moderator

3867 Views

28 replies

2 likes

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Superuser Contribution Android Local Files

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHello,I'm trying to get Local Files to appear on my mobile app, but the file doesn't appear even when I have the setting toggled on (see photos). I recently di...

Music Fan

Plan Premium Country U.S.A. Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hello, I'm trying to get Local Files to appear on my mobile app, but the file does...

Loregianno7

Visitor

9849 Views

28 replies

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Superuser Contribution Playlist aren't downloading.

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't have more than 5 devices connected to this account, I do ...

Newbie

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't ha...

Donjaybee

Visitor

606 Views

4 replies

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Hi dear I have problem with price and payment

Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are block , please give me way to go a right way Thank you

Visitor

Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are bl...

kaworu_bloodpaw

Roadie

269 Views

1 replies

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Superuser Contribution How can I set radius for live events

Live events has my correct location but is showing me events hours away. How do I correct this?

Newbie

Live events has my correct location but is showing me events hours away. How do I correct this?

Not applicable

1770 Views

6 replies

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App not working

Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's stuck on the home screen with a blank screen and wo...

Casual Listener

Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's ...

Elliotts104

Casual Listener

406 Views

2 replies

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Superuser Contribution How can I organise my podcasts by subject in folders.

I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change. It would be a great improvement

Newbie

I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change....

21hooj6t4dcceruhok3q

Newbie

4467 Views

2 replies

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Superuser Contribution BitPerfect Audio

Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in apps are left for the app developers so I'd like t...

Newbie

Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in...

Yordan

Moderator

875 Views

1 replies

0 likes

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Superuser Contribution Bluetooth headphonee in use no longer shown in Android app v. 8.9.6.458

Since updating to v. 8.9.6.458 bluetooth device in use (BT headphones, BT speaker) no longer shown. Only "local device - this phone" is shown. No issues with the playback on the bt device.

Regular

Since updating to v. 8.9.6.458 bluetooth device in use (BT headphones, BT speaker) no longer shown. Only "local device - this phone" is shown. No issues with the playback on the bt device.

lyubomir_bg

Regular

382 Views

2 replies

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Superuser Contribution Spotify link won't work

I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or show the song. I would appreciate any help finding th...

Visitor

I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or sh...

MihailY

Moderator

381 Views

1 replies

0 likes

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