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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Repeat option disabled

I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved

  • Visitor
  • I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved 
  • Yordan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Longer Showing Hearts on Liked Songs in Playlist on Android Devices

PlanPremiumCountryUSADeviceSamsung S10+, Samsung Tab A LiteOperating SystemAndroid Version 12 for S10+Android V. 11 for Tab A Lite My Question or IssueUp until the last couple of updates, songs I liked would display a heart by them within a playlist ...

  • Gig Goer
  • Plan Premium Country USA Device Samsung S10+, Samsung Tab A Lite Operating System Android Version 12 for S10+ Android V. 11 for Tab A Lite   My Question or Issue Up until the last cou...
  • natastrophe1225
  • Newbie
  • 4503 Views
  • 16 replies
  • 1 likes
  • Android
  • 4503 Views
  • 16 replies
  • 1 likes

Superuser Contribution Spotify stops playing when connected to car bluetooth

PlanPremiumCountryPortugalDeviceOnePlus3Operating SystemAndroid My Question or IssueSince one of the last updates on Spotify app for Android, when it connects to car Bluetooth, it plays the current song, when that is done, it stops playing without mo...

  • Casual Listener
  • Plan Premium Country Portugal Device OnePlus3 Operating System Android   My Question or Issue Since one of the last updates on Spotify app for Android, when it connects to car Bluetoot...
  • Awildmullins_
  • Casual Listener
  • 4176 Views
  • 4 replies
  • 2 likes
  • 4176 Views
  • 4 replies
  • 2 likes

Superuser Contribution Opening the app to continue a paused podcast, it keeps changing to a previous album

My Question or Issue When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't save

  • Newbie
  • My Question or Issue   When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't s...
  • Elena
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I shuffle play all my downloaded songs??

PlanPremiumCountryCanadaDevicePixel 2 XLOperating SystemAndroid 10 My Question or Issue VERY limited options playing music in 'My Library' Can't access songs to play them all.

  • Regular
  • Plan Premium Country Canada Device Pixel 2 XL Operating System Android 10   My Question or Issue   VERY limited options playing music in 'My Library' Can't access songs to play t...
  • ansro
  • Casual Listener
  • 25498 Views
  • 22 replies
  • 8 likes
  • 25498 Views
  • 22 replies
  • 8 likes

Superuser Contribution After each android update is released, Spotify logs out and won't log in again without reinstalling

PlanPremiumCountryUSDeviceSony XZ Premium, HTC U11Operating SystemAndroid 9 (Pie) My Question or IssueEvery single time an update for Spotify is pushed to Google Play, the next time I open Spotify it will have logged itself out and generates an error...

  • Casual Listener
  • Plan Premium Country US Device Sony XZ Premium, HTC U11 Operating System Android 9 (Pie)   My Question or Issue Every single time an update for Spotify is pushed to Google Play, the ne...
  • Joan
  • Moderator
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reversed playlist order on tv and google nest

When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that playlist first.I already sorted the playlist to ne...

  • Casual Listener
  • When I open my playlist on the spotify app on my google nest or my samsung tv it always reverses the order of the playlist and start with the oldest song. I want to play the latest added song on that...
  • Joan
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloaded music is automatically getting played in spotify.

When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play music even when its downloaded . Its frustrating.

  • Casual Listener
  • When i am out of network, i prefer playing the downloaded music in my mobile (not from spotify) but it automatically gets opened in spotify, and because there's no internet , i am unable to play musi...
  • Joan
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution When my Spotify alarm goes off on my phone it will not let me turn it off!

I have a few alarms a day that play my Spotify list of songs on my Samsung device, and a week or so ago it started not letting me cut off the alarm by dismissing it, opening up my clock app and trying to cut it off, from my quick menu pulled down fro...

  • Visitor
  • I have a few alarms a day that play my Spotify list of songs on my Samsung device, and a week or so ago it started not letting me cut off the alarm by dismissing it, opening up my clock app and tryin...
  • Jonathanb24
  • Regular
  • 3071 Views
  • 9 replies
  • 1 likes
  • 3071 Views
  • 9 replies
  • 1 likes

Superuser Contribution Album covers not loading while scrolling

So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screenI attached two pictures that show what i am talking aboutThe pictures with album covers missing are the ones where i have my finger o...

  • Casual Listener
  • So while scrolling album covers are not loading and the ones that are there disappear when they get out of the screen I attached two pictures that show what i am talking about The pictures with alb...
  • Vasil
  • Moderator
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't start my playlist from the first song

I try and start the playlist from the first song and it playing the playlist from where I stopped listening yesterday

  • Casual Listener
  • I try and start the playlist from the first song and it playing the playlist from where I stopped listening yesterday
  • Vasil
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Wear OS downloads low sound quality [Solved]

[Editing the post because I found the solution] Might be useful to someone like me: 1. Open Spotify app on your Wear OS device2. Swipe left to switch to the library view3. Scroll all the way to the bottom4. Tap "Settings"5. Tap "Audio Quality"6. Scro...

  • Casual Listener
  • [Editing the post because I found the solution]   Might be useful to someone like me:   1. Open Spotify app on your Wear OS device 2. Swipe left to switch to the library view 3. Scrol...
  • 262 Views
  • 0 replies
  • 0 likes
  • Offline
    Sound Quality
    Wear OS
  • 262 Views
  • 0 replies
  • 0 likes

Superuser Contribution Repeat button missing from Discover Weekly

PlanPremium (Family)CountryPhilippinesDeviceGoogle Pixel 5Operating SystemAndroid My Question or IssueI can no longer find the repeat button when playing my Discover Weekly playlist (it's not in the now playing screen, nor when I press the three dots...

  • Casual Listener
  • Plan Premium (Family) Country Philippines Device Google Pixel 5 Operating System Android   My Question or Issue I can no longer find the repeat button when playing my Discover Weekly p...
  • PKraszewski
  • Regular
  • 1080 Views
  • 12 replies
  • 7 likes
  • 1080 Views
  • 12 replies
  • 7 likes

Solved!!Superuser Contribution Bottom player bar pop out to full screen from the left

PlanPremiumCountry DevicePixel 8 ProOperating SystemAndroid 14 (build number UD1A.230803.041) My Question or Issue As described in the title, after a recent Spotify update, when taping onto the player bar at the bottom (which is supposed to pop up in...

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  • Casual Listener
  •   Plan Premium Country   Device Pixel 8 Pro Operating System Android 14 (build number UD1A.230803.041)   My Question or Issue   As described in the title, after a rece...
  • FloorChungus
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Where Did The Heart Button Go And Why?

PlanPremiumCountryUsaDevice(Galaxy flip 3)Operating System(Android.) My Question or IssueWhy is the heart button suddenly gone? Why would you guys get rid of the heart button? That doesn't make any sense. You guys keep changing this app so much. I pa...

  • Music Fan
  • Plan Premium Country Usa Device (Galaxy flip 3) Operating System (Android.)   My Question or Issue Why is the heart button suddenly gone?  Why would you guys get rid of the heart ...
  • bosi
  • Roadie
  • 815 Views
  • 3 replies
  • 8 likes
  • 815 Views
  • 3 replies
  • 8 likes

Superuser Contribution Despite auto-play/repeat being enabled, music stops after one song

Playlist is downloaded, and am connected to wi-fi. I will select a song to play, and auto-play/repeat will be enabled (highlighted green) and shuffle is turned off. Whatever song I click on will play, but it will not continue to the next song.

  • Visitor
  • Playlist is downloaded, and am connected to wi-fi. I will select a song to play, and auto-play/repeat will be enabled (highlighted green) and shuffle is turned off. Whatever song I click on will play...
  • Vasil
  • Moderator
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Superuser Contribution Open Spotify in foreground on Google TV (Android 11)

DevicePanasonic Google TVOperating SystemAndroid 11 My Question or IssueHello, is there a way to open Spotify on Google TV always in foreground when i send music to the TV through Google Cast? At this moment when you send music through Google Cast th...

  • Casual Listener
  • Device Panasonic Google TV Operating System Android 11   My Question or Issue Hello, is there a way to open Spotify on Google TV always in foreground when i send music to the TV throu...
  • wirezen
  • Casual Listener
  • 1007 Views
  • 2 replies
  • 0 likes
  • 1007 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to find songs or artist via search

Trying to search for a song/artist in the searchbar sometimes result in empty result.But song can be found via Google and then played via link. Samsung Galaxy S10+Android 12   

Screenshot_20230612_065735_Spotify.jpg Screenshot_20230612_065754_Spotify.jpg
  • Casual Listener
  • Trying to search for a song/artist in the searchbar sometimes result in empty result. But song can be found via Google and then played via link.   Samsung Galaxy S10+ Android 12   ...
  • j_wa
  • Casual Listener
  • 231 Views
  • 2 replies
  • 1 likes
  • 231 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Progress bar not working when playing podcasts. Progress sits on 0 despite podcast playing

PlanPremiumCountryUKDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueToday the progress bar on my Spotify stopped working but only when playing podcasts. When I play a podcast it just sits on 0.00 despite the podcast playing. Th...

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue Today the progress bar on my Spotify stopped working but only when playing podcasts...
  • Aznkid770
  • Casual Listener
  • 948 Views
  • 21 replies
  • 7 likes
  • 948 Views
  • 21 replies
  • 7 likes